Eleanor Nursing and Social Care Ltd in Kent | 7 Care Homes

Review of
Lavenders
from Anne C (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

Lavenders is in a beautiful setting with well kept gardens. Staff are super and caring. Plenty of activities for residents to enjoy. Food is good with a varied menu. I would certainly recommend Lavenders to others.

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Review of
Lavenders
from P M (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother has lived at Lavenders now for nearly 2 years. She is very happy at Lavenders and she now refers to Lavenders as her home. I have always found the staff to be very kind, professional and attentive to my mothers needs. My mothers overall experience has been excellent from start to date.
We

have never had any significant issues and all requests however small have been actioned promptly. Lavenders is definitely a home from home experience. A big thank you to all the staff.

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Review of
Bradbury House Nursing Home
from A C (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident at Bradbury House for just over two years.
The standard of care she receives is very good as is communication from the staff .
Mum took a few months to settle in and now considers Bradbury House her home.
We know that any worries or concerns are immediately addressed.
I

really like the layout of the home and it always has a good atmosphere with plenty of activities going on.
Having looked around at ten plus nursing homes I can honestly say that BH is the best that I've seen.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear A C,
Thank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. It's lovely to hear that you the standard of care your mum receives is very good, as is the communication from the staff. We are pleased to hear that any worries or concerns are immediately addressed. It is great to hear you like the layout of the home and there is always a good atmosphere with plenty of activities provided. We are all very proud of the care and support we offer to all our residents. Your support means a lot to us. Thank you once again for reviewing us.

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Review of
Halden Heights Nursing Home
from A I (Wife of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

From the day Colin came into your care until he died, he was treated with dignity and kindness. He wasn't a very social person, but the staff managed to persuade him to join some of the events.
When visiting, the family received a warm welcome and loads of sympathy at the end.
Thank you so much

for your care towards the whole family.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your kind and thoughtful words. It means a great deal to know that Colin felt respected and cared for throughout his time with us, and that your family felt welcomed and supported as well. We're truly grateful you took the time to share this, and it was a privilege to care for him and be there for your family.

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Review of
Hartley House Care Home
from Julie B (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

'My mother moved into Hartley House Care Home as a resident at the end of September 2025. When I went to look around the home prior to Mum moving in I found the staff very welcoming and the home was clean and tidy. After a few weeks I did encounter some issues at the home, this was nothing to do abuse

or neglect of the patients as the staff are very caring and treat the patients with kindness and respect but was more administrative oversights. The manager at the home was very new to post, I since found out, and the home had not had a permanent manager for a while so it had 'lost it's way'. Once my concerns were highlighted I was involved in meetings and a plan moving forward was put into place. Overall I am now happy and things are very positive I get regular updates from the home so kept informed of what is going on with Mum and the home has a very active social messaging group regarding activities and events that are being put on. Mum seems to have settled well and appears

Reply from Eleanor Healthcare Group, Hartley House Team at Hartley House Care HomeThank you for taking the time to share your experience, we truly appreciat it. We understand how important it is to feel confident and informed when a loved one moves into care, and we're really glad you raised your concerns and gave us the opportunity to make things better. It's encouraging to hear that communication has improved and that things are now feeling more settled, for both you and your mum. Your feedback has made a real difference, and we're so pleased to hear she's doing well.

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Review of
Bradbury House Nursing Home
from Martin B (Son of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

Mum has recently moved into Bradbury House, and has settled in very well, and has struck up a good relationship with the staff that look after her. The staff are very nice and seam to have Mum's best interests at heart.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear Martin, Thank you for your review of Bradbury House. We are all so pleased that your mum has settled in very well, and she has struck up a good relationship with the staff looking after her. We appreciate your kind words about the care and support provided. Our team are all dedicated to ensuring the comfort and well-being of all residents, and we always strive to accommodate individual needs. Thank you once again for reviewing us.

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Review of
Bradbury House Nursing Home
from J B (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

Two family members had a meeting with a member of the team. It was a professionally conducted session. Information was given, our questions were answered and any points we raised where the answer was not readily available, the information was found out and relayed back to us.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeThank you so much for taking the time to write a review on your experience of Bradbury House. It is so pleasing to hear that your recent meeting with a member of the team was professionally conducted. Information was given and your questions answered, and any further information relayed back to you. The team are all very passionate about providing the very best of care and support, to residents and their families. Thank you once again for reviewing us.

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Review of
Bradbury House Nursing Home
from Freda P (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

My mum has been at Bradbury House since October 2023
The staff are very caring, I wouldn't want my mum to be anywhere else, she's very much settled in and is very happy to be there
They always have different kinds of activities everyday
The staff are always caring and pleasant

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear Freda, Thank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. It's lovely to hear that you find the staff very caring, and therefore you wouldn't your mum to be anywhere else, and she is very settled and happy. It is also so pleasing to hear that find the staff always pleasant, and there are different activities to do everyday. The team all very proud of the care and support we offer to all of our residents. Thank you once again for reviewing us.

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Review of
Bradbury House Nursing Home
from M A (Sister of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

Since my brother moved to Bradbury House last February he has been met with a great deal of understanding and kindness as have I.
The whole building is always fresh and clean and welcoming and the staff are lovely from the reception through to the nursing staff. I am always kept up to date about my

brothers care and needs. My brother is not always easy and it is a great relief to know he is being cared for so well.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear Monique, Thank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. It's lovely to hear that you and your brother have been met with a great deal of understanding and kindness. We are pleased to hear you find the building fresh, clean, and welcoming, and the staff all lovely. We are all very proud of the care and support we offer to all our residents. Thank you once again for reviewing us.

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Review of
Lavenders
from Veronica G (Sister of Resident) published on 27 November 2025 Submitted via Website • Report

Overall Experience

My brother urgently needed respite care at very short notice and Lavenders immediately offered him a very pleasant room. He was unsure but quickly appreciated all that Lavenders offer. As we hoped, he accepted he could no longer live at his home and, as he had a very short life expectancy, chose to

spend his remaining time there. I cannot praise the home enough for its care and the homely feeling it emanates. All staff gave excellent care and kindness.
I would recommend Lavenders wholeheartedly to anyone looking for a care home.

Reply from Eleanor Healthcare Group, Lavender's Team at LavendersThank you so much for sharing this. We understand how difficult and emotional situations like this can be, and it means a great deal to hear that the experience brought comfort, reassurance, and dignity at such an important time. Knowing that the care and kindness shown made a real difference is something we never take for granted. Your words are truly appreciated.

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Review of
Bradbury House Nursing Home
from Samuel L (Son of Resident) published on 13 November 2025 Submitted via Website • Report

Overall Experience

My father has been a resident of Bradbury House for around four weeks but I have had plenty of communication with the staff and the atmosphere of the home seems pleasant. The staff are friendly and are happy to give advice on dealing with my father's dementia.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear Samuel, Thank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. It's lovely to hear that you have had plenty of communication with the staff. It is also pleasing to hear that you find the atmosphere of the home pleasant, and the staff friendly and happy to give advice. The team at Bradbury House all very proud of the care and support we offer to all of our residents here. Thank you once again for reviewing us.

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Review of
Bradbury House Nursing Home
from Keith B (Husband of Resident) published on 7 November 2025 Submitted via Postal Card • Report

Overall Experience

Bradbury House is clean and run by friendly staff. The downsides are waiting for staff to attend when buzzed. An hour or more is not uncommon especially in the early morning hours. My wife is bedbound and unable to help herself and, despite promises, no one has yet sat her in the comfy chair in her

room. Several times I have been "trapped" in the foyer in trying to exit the building because the reception was unstaffed. Even trying to go from upstairs to downstairs or vice versa is difficult when needing passing staff to assist. Overall not a bad place but the edges need a polish.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear Keith,

Thank you very much for taking the time to share your feedback and for your kind comments about our staff and cleanliness.

We are genuinely sorry to hear about the concerns you have raised regarding staff attending when called, moving to a more comfortable chair and exiting the building. This is not the level of experience we aim to deliver, and we take your feedback seriously. Our team is already reviewing the points mentioned to ensure communication and support remain consistent for all residents and families.

We greatly value your input as it helps us continue improving the quality of care we provide. If you would like to discuss this further, please do not hesitate to get in touch with our Registered Manager directly.

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Review of
Appleton Lodge Nursing Home
from Carolyn S (Daughter of Resident) published on 4 November 2025 Submitted via Website • Report

Overall Experience

My father has been a resident of Appleton Lodge for just over 18 months. He's 93 years old and aside from immobility issues, remains mentally very sharp. Something I always say is that no-one, sorry few, people want to leave their own home to live in a care home, and this is the same for Dad. However,

he has settled in well at Appleton Lodge and this is primarily because it has a much more family-style, but wholly professional, feel to its environment. Looking for a Home for him, opened our eyes to the broad spectrum of care and environments across this industry. In Appleton Lodge, we as Dad's family, feel we could not have found better. I personally visit several times a week, and am welcomed with courtesy and professionalism. Dad repeatedly tells me that the care receives is 'Excellent'. He really is looked after 24:7 and both day and night he is looked after with care, courtesy and sensitivity. This sums up the staff and care at Appleton Lodge.

Reply from Appleton Lodge Team, Eleanor Healthcare Group, Appleton Lodge Team at Appleton Lodge Nursing HomeThank you so much for sharing such thoughtful feedback about your father's experience at Appleton Lodge. We truly appreciate your kind words and are delighted to hear that he has settled in well and feels so comfortable with our team.
Our staff take great pride in providing care that is both professional and compassionate, and it means a lot to know that this has been reflected in your father's day-to-day experience. It's wonderful to hear that you and your family feel confident and reassured by the care and environment we provide.
Thank you once again for your trust and for being such an engaged part of our Appleton Lodge community.

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Review of
Bradbury House Nursing Home
from J S (Wife of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

My husband is in respite care for 20 weeks. The only reason for only giving "good" for Care/Support is that I was promised a Care Plan but to date, have not received it. I would then be able to check if what I had asked of the staff was on the Plan. My husband needs walking exercise morning and afternoon,

just 10-15 mins (which if done regularly, would not take so long) So far he has been in the Home since 20th August and still cannot walk at all well still using his frame, whereas he was walking reasonably well when he entered the Home. Only lately, after much persuading, has he begun to have this walking exercise.
I had an upsetting experience when a carer refused to take my husband to the toilet because he had asked during the dining time. She told me that carers were not allowed to take residents to the toilet during this time. He waited over 2 hours before a carer finally came, missing his lunch because he needed the toilet badlty. I had to report this incident.

Reply from Eleanor Healthcare Group, Bradbury House Team at Bradbury House Nursing HomeThank you very much for taking the time to share your feedback and for your kind comments about our staff, cleanliness, food, and facilities. We're pleased to hear that your overall experience has been positive and that you've recognised the efforts of our team.

We're genuinely sorry to hear about the concerns you've raised regarding the care plan, walking support, and the delay in assistance during dining time. This is not the level of experience we aim to deliver, and we take your feedback seriously. Our team is already reviewing the points mentioned to ensure communication and support remain consistent for all residents and families.

We greatly value your input as it helps us continue improving the quality of care we provide. If you'd like to discuss this further, please don't hesitate to get in touch with our Home Manager directly.

Warm regards,
Bradbury House Team

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Review of
Bradbury House Nursing Home
from Marilyn W (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report

Overall Experience

My Dad has been with you just over 5wks . Have been happy with how he has been looked after .Lovely room ,cosy and comfortable. Most of the staff are friendly and welcoming when I visit .Dad appears to be well cared for .Always clean clothes .He seems to enjoy the food and from what I have seen the

food looks good quality .There has been one occasion when I was a bit concerned as there wasn't a carer to be seen in the dining room and several residents wanted to be taken to the bathroom .As soon as a carer appeared it was dealt with but just felt their should be always be somebody around .All in all happy with Bradbury House. Preston Hall .

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear Marilyn, Thank you for taking the time to write a review on Bradbury House. It is very pleasing to know you found the room lovely, cosy and comfortable, and the staff friendly and welcoming. We truly appreciate your kind words about the care and support provided. Our team is dedicated to ensuring the comfort and well-being of all residents, and we always strive to accommodate individual needs. Your support means a lot to us. Thank you again. Jane

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Review of
Bradbury House Nursing Home
from Richard W (Son of Resident) published on 28 October 2025 Submitted via Website • Report

Overall Experience

My father is 99 and had to move from his earlier care home since his dementure was gradually worsening. Their approach has been kind, understanding and totally professional from the initial enquiry to admission He has been a resident for over 5 weeks now and has settled in quite well. His dementure

does not seem as advanced as most other residents which Dad has noticed, However he does understand why he needs to be there. He says himself that he is well looked after. He has enjoyed the entertainment when it has been provided - in particular the singer and the harpist. If anything he would like more entertainment! Organising his move was very stressful but we are more relaxed now that he seems to have settled in reasonably well.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear Richard, Thank you so much for taking the time to write a review on your experience at Bradbury House. I am so pleased that you feel the homes approach has been kind, understanding and totally professional from the initial enquiry to admission. The team are all very passionate about providing the very best of care and support. Thank you once again for reviewing us.

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Review of
Bradbury House Nursing Home
from K M (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report

Overall Experience

Since arriving at Bradbury House the improvement in my mother's mental and physical well being has been amazing. The nursing she receives, the caring staff, the interactions and activities each week have all contributed to this.
When I visit I can spend quality time with her knowing that she is safe

and well looked after. You cannot put a price on that.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeThank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. It's lovely to hear that you can see the improvement in your mothers' mental and physical well being, which the nursing care, caring staff, interactions and activities each week, have all contributed too. We are pleased to hear you can visit your mother knowing she is safe and well looked after. We are all very proud of the care and support we offer to all our residents. Thank you once again for reviewing us.

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Review of
Halden Heights Nursing Home
from John F (Partner of Resident) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

During my wife's three and a half months at the home, she has been treated with dignity and compassion. The food is way above average restaurant and wonderfully presented on the plate. We cannot praise the home enough. The home manager leads by example; she has time for everyone. Thank you.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your heartfelt words. It means a great deal to hear that your wife has been treated with such kindness and respect. That's exactly what everyone deserves. We're also really glad that the little things, like how meals are prepared and the way the home is led, have made a lasting impression. Your appreciation truly means a lot to all involved.

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Review of
Halden Heights Nursing Home
from John H (Respite Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

I stayed for 2 weeks to recuperate after hip surgery, as I live on my own. Everything worked really well, and I was able to spend the two weeks as I wished with all the support I needed from the staff.
I would recommend this to anyone in my situation who needed that form of support after surgery.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for sharing your experience. It's wonderful to hear that you felt supported and had the space to recover in your own way - that balance is so important. We're really glad we could be there for you during that time. Your recommendation means a great deal, and we wish you continued strength in your recovery.

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Review of
Hartley House Care Home
from Anne B (Wife of Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been a resident for nearly 6 months. He is very happy and says how much he likes Hartley House. It is a very happy, relaxed environment, and residents are able to go where they like on the premises. Everyone is treated with kindness and respect. The care here is excellent. Much is done

to provide an interesting environment for all the residents.

Reply from Eleanor Healthcare Group, Hartley House Team at Hartley House Care HomeThank you so much for your kind words and it really means a lot to us. We're so glad to hear your husband feels happy and at ease. Knowing he enjoys the atmosphere and feels respected and cared for is exactly what we hope for every day. Your support and trust mean the world. Thank you for sharing this.

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Care Homes Owned by Eleanor Nursing and Social Care Ltd in Kent

Eleanor Nursing and Social Care Ltd Locations in Kent (7)

Eleanor Nursing and Social Care Ltd Reviews in Kent (394)

Lavenders

Lavenders

Bradbury House Nursing Home

Halden Heights Nursing Home

Hartley House Care Home

Bradbury House Nursing Home

Bradbury House Nursing Home

Bradbury House Nursing Home

Bradbury House Nursing Home

Lavenders

Bradbury House Nursing Home

Bradbury House Nursing Home

Appleton Lodge Nursing Home

Bradbury House Nursing Home

Bradbury House Nursing Home

Bradbury House Nursing Home

Bradbury House Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Hartley House Care Home

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