Eleanor Nursing and Social Care Ltd in Kent | 7 Care Homes

Review of
Hartley House Care Home
from Sue P (Daughter of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

My father has been cared for at Hartley House for the last five years. Initially he found it hard to accept that he was no longer able to cope living at home, but the team at Hartley House worked hard to settle him in. Communication with the home is good, and we especially enjoy the pictures we receive,

check in phone calls, and the prompt updates if Dad needs medical attention. The home is bright and modern, with pleasant areas to sit and share a cup of tea, The staff are friendly and helpful, and there is a range of activities for residents to participate in.

Reply from Eleanor Healthcare Group, Hartley House at Hartley House Care Home

Thank you so much for your kind words. It really means a lot to hear that your family has felt supported and reassured. Adjusting to a new environment isn't always easy, but knowing that the team has helped make that journey a little smoother is something we're truly proud of. We're so glad the little touches have made a difference.

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Review of
Halden Heights Nursing Home
from Suzy R (Wife of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

I have found Halden Heights Care Home to offer exceptional care. All surface areas are cleansed on a daily basis and floors swept and hoovered. This is the reason the home always smells fresh and inviting. Nurses and carers remain in the lounge areas with the residents and help is on offer immediately

when it is needed. Nurses regularly check any resident who is diabetic, toileting needs are dealt with immediately, there is no waiting and assistance is always on hand in these areas. I have found all staff to be pleasant & happy and they all offer 1st rate care. There is a first class choice of meals and I feel relaxed that my husband is here.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for taking the time to share your experience. It really means a lot to hear how much you notice and appreciate the little details, from the fresh, welcoming environment to the attentive care from the nurses and carers. Knowing that you feel relaxed and reassured about your husband's care is exactly what we hope for every family. We'll make sure your lovely feedback is passed on to the team - they'll be so pleased to hear it!

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Review of
Appleton Lodge Nursing Home
from Laura H (Friend of Resident) published on 25 April 2025

Submitted via Website • Report

Overall Experience

I have visited Appleton Lodge a few times, and the moment I first visited , I could not believe how Wonderfull this care home is , The home itself is so clean and very spacious, The Staff are all very friendly and caring. When I go to visit a friend, she always says how lovely and quiet it is.

Reply from Jane Holden, Home Admission Manager at Appleton Lodge Nursing Home

Dear Laura,Thank you so much for taking the time to write a review on your experience of Appleton Lodge, and for sharing your kind words. It is lovely to hear that you find the home so clean and very spacious. I am so pleased that you find all the staff in Appleton Lodge very friendly and caring. It is amazing to hear that your friend says how lovely and quiet the home is too. We are all very grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us.

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Review of
Halden Heights Nursing Home
from P J (Son of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been looked after for over 6 weeks now, and I can say the staff are a pleasure to deal with, and so helpful and kind to us all. Can not recommend strongly enough this home.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your kind words! It's fantastic to hear that you've had such a positive experience with us over the past few weeks. We're so glad to hear that the team has been helpful and kind, and we truly appreciate your recommendation. We're here for you and your mum every step of the way!

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Review of
Halden Heights Nursing Home
from Ann F (Wife of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

Halden Heights is so peaceful. The staff are so kind and caring, treating patients and visitors with respect. I am happy to leave my husband in their care since he has been here I sleep so much better and I am so thankful.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for sharing this - it really warms our hearts. Knowing that you feel at peace means the world to us. It's lovely to hear that you feel reassured by the care your husband is receiving, and we're so grateful for your trust. The team here genuinely cares, and it's wonderful to know that it shows.

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Review of
Halden Heights Nursing Home
from C W (Wife of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

Halden Heights have been very satisfactory in caring for my husband. Very clean premises. Food is very good. Attention to detail is excellent and management cannot be faulted.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your kind words. It really means a lot to hear that your husband is being so well looked after - from the little details to the bigger picture. We're especially glad to know that you've found the care, food, and overall environment up to standard. The team works hard to make sure residents feel safe, respected, and cared for, so your feedback is hugely appreciated.

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Review of
Halden Heights Nursing Home
from Colin G (Son of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum is a long-term resident of the care home and has always received the highest standard of care from the friendly and professional staff. They are always on hand to help and nothing is too much trouble. The home is extremely well maintained by the matron who is clearly loved and respected by the staff

and who always has time for talking about mum. Overall, the care mum receives is excellent and we are lucky to have found this care home for mum.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your kind words. It really means a lot to us to hear how well your mum is being cared for and how supported you feel too. She's such a special part of life here, and it's lovely to know she feels comfortable and cared for. We're so grateful you chose us to be part of her journey, and we'll keep doing everything we can to make sure she continues to feel safe, happy, and at home.

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Review of
Halden Heights Nursing Home
from S M (Guardian of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

Halden Heights is a lovely care home with excellent staff and activities. A few members of staff are a credit to your organisation.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your kind words - it really means a lot. We're so pleased to hear you've had a positive experience at Halden Heights. The team will be touched to know their efforts are appreciated, especially those who've made a real impression. We'll be sure to pass your lovely comments along!

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Review of
Halden Heights Nursing Home
from G H (Husband of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care, very caring and friendly staff. All staff very helpful to relatives and visitors. Food excellent.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your lovely words - it really means a lot. It's always great to hear when the team has made a positive impression, not just in the care they provide but in how they support everyone who comes through the door. We'll make sure your kind comments are passed on - they'll be so happy to hear it!

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Review of
Bradbury House Nursing Home
from James F (Son of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

Over al Bradbury House Nursing Home provides a safe, comfortable environment for my father. The medical staff are excellent in both keeping on top of his various medical conditions and treatments and in supporting the families member about his health conditions. The care staff all seem to be very

friendly and kind and compassionate in taking care of him each day. I would therefore recommend Bradbury House Nursing Home.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing Home

Dear James, Thank you so much for taking the time to write a review on your experience at Bradbury House. I am so pleased that you feel the home provides a safe and comfortable environment for your father. It is so positive to hear that the medical staff are excellent in both keeping on top of his various medical conditions and treatments. It is also lovely to hear you found the care staff friendly, kind and compassionate in taking care of your father. The team are all very passionate about providing the very best of care and support. Thank you once again for reviewing us, and also agreeing to recommend Bradbury House.

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Review of
Bradbury House Nursing Home
from S C (Daughter of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

I am reassured my mum is getting the best care from Bradbury House.
The Team are professional, friendly, attentive and most of all, my mum is so happy there.
She has 24 hour care in a home from home environment

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing Home

Thank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. It's lovely to hear that you are reassured that your mum is getting the best care from Bradbury House. It is also so pleasing to hear that you find the team at Bradbury professional, friendly and attentive. It is wonderful to hear that your mum is so happy here, and she has 24 hour care in a home from home environment. The team here all very proud of the care and support we offer to all of our residents. Thank you once again for reviewing us.

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Review of
Bradbury House Nursing Home
from Stephen L (Son of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

Mum was referred into Bradbury House by social services for a care package review. We are happy with the care they offered and hope she will be able to stay. As yet mum hasn't joined in much with activities but hopefully over time she will.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing Home

Dear Stephen, thank you so much for taking the time to write a review on your experience at Bradbury House and for sharing your kind words. It's lovely to hear that you are happy with the care offered and you hope your mother will be able to stay in Bradbury. I am sure that over time your mum will be able to join in with the activities and the staff here will be more than happy to support her with this. We are all very proud of the care and support we offer to all our residents. Thank you once again for reviewing us.

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Review of
Bradbury House Nursing Home
from Jan B (Daughter-in-law of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

My Mother-in-Law arrived at Bradbury House after a short spell in hospital. Unfortunately she was unable to return home and we had to look for a nursing home. After visiting many homes in and around the area we were lucky to visit Bradbury House and there were vacancies. The team at Bradbury House

are professional and caring and go over and above board to ensure residents are well cared for. My Mother-in-Laws birthday was celebrated at Bradbury House with singing and birthday cake which made her day. All food is cooked on site and not bought in. I could go on but a short review is always best as its read. I recommend Bradbury House.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing Home

Dear Jan, thank you so much for taking the time to write a review on your experience of Bradbury House. It is so pleasing to hear that find the team at Bradbury House professional and caring, and they go over and above board to ensure residents are well cared for. I am so pleased to hear that your mother-in-law celebrated her birthday at Bradbury with singing and birthday cake, which made her day. I am so glad to hear the home cooked food was appreciated too. Thank you for agreeing to recommend Bradbury House. The team are all very passionate about providing the very best of care and support. Thank you once again for reviewing us.

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Review of
Lavenders
from Jane B (Respite Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

I have been a resident here for just over a year now and I would recommend Lavender's Care Home wholeheartedly to anyone who needs to move into one.
The staff will do anything you ask for and quickly become your friends. We have a high class chef and the food is excellent. There is a lot lovely feeling

of freedom and I can wander round the garden alone deadheadding the roses if I want to. We have a lovely Gardener's Club when we are given a waist high plot to grow flowers or vegetables which the kitchen will cook specially
We have a brilliant activities lady who conducts all sorts of entertainments including exercise sessions, poetry reading, classical music,and singing and dancing sessions.
I would say that this is a very happy place to be if you have to be in a Care Home.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you so much for your lovely words. It really means a lot to hear how much we have become a home for you. It's wonderful to know the team have made you feel supported and at ease, and that the garden, food, and activities have brought you so much joy. The fact that you can still enjoy your hobbies and feel a sense of independence really is what it's all about. We'll make sure your kind words are shared with everyone here. You've put a big smile on all our faces!

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Review of
Lavenders
from Neil B (Son of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

My mum has been in Lavenders care home for a year now and the whole family are really happy with how mum has settled in. The best part is that mum feels at home here with some lovely friends that she has made and the team that work here are lovely and very caring.
Some of mums friends from years gone

by come in to see mum and they have told their children that Lavenders is for them once they are not so independent.
Thank you to the team at Lavenders for everything you do for mum

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you so much for your kind words. It really means a lot to us to know that your mum feels happy with us. Seeing familiar faces, building friendships, and feeling cared for are all such important parts of daily life, and we're so glad to hear that's been the experience. We're lucky to have such a warm and caring team here who truly enjoy spending time with the residents - your mum included. Your support and trust mean everything to the team, and we'll continue doing all we can to make sure that feeling continues.

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Review of
Lavenders
from Paul K (Friend of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Very clean and staff were extremely polite and helpful. Very impressed, when we were visiting a friend.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you for sharing your experience! It's wonderful to hear that you found our home was well-maintained and that the staff made you feel welcome during your visit. We know how important it is for friends and family to feel comfortable when visiting, so we do everything we can to provide the best experience. Your kind words mean a lot, and we'll be sure to share them with the team!

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Review of
Hartley House Care Home
from K B (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My father has been in Hartley House for nearly six months and I can honestly say he is being so well looked after. The staff are always accommodating which gives me so much peace of mind.
I wouldn't hesitate in recommending Hartley House to anyone.

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you for your lovely words. It's wonderful to hear that your father is happy and that you feel at ease knowing he's in good hands. Our team always strives to provide a warm and supportive environment, so your kind feedback means a lot. We truly appreciate your recommendation!

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Review of
Hartley House Care Home
from G B (Son of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Hartley House has cared for both our Mum and Dad over the past couple of years and the manager and her team have guided us through some difficult times especially for Mum and Dad for which we are very grateful and have always found them professional and above all caring.

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you for your kind words. It means so much to us to know that our team has been able to support your family through challenging times. Caring for both your Mum and Dad has been a privilege, and we're grateful for your trust. We'll be sure to share your lovely feedback with the team!

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Review of
Hartley House Care Home
from Debra M (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Mum has been at Hartley House for a year now. I am so happy with the care that she receives and cannot recommend it more highly. She is always clean and well cared for. All of the staff are so caring, friendly and very supportive. It is always spotlessly clean and has a range of great activities that

keep mum occupied and happy. Having mum at Hartley House has given me peace of mind knowing that she is always being well looked after.

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you for your lovely feedback. It's wonderful to hear that your mum is happy and well cared for here with us. Knowing that she feels comfortable and engaged, and that you have peace of mind, means the world to us. We'll be sure to share your kind words with the team!

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Review of
Hartley House Care Home
from K G (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Absolutely great care my mother has Alzheimer's and has been there for over a year and a half
Staff are very kind and compassionate
Always plenty to do further resident's can not fall the care my mother receives.

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you for your kind words. It's heartwarming to hear that your mother is receiving the care and compassion she deserves. Knowing that she is well looked after and has plenty to keep her engaged means so much to us. We truly appreciate your feedback and will share it with the team!

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Care Homes Owned by Eleanor Nursing and Social Care Ltd in Kent

Eleanor Nursing and Social Care Ltd Locations in Kent (7)

Eleanor Nursing and Social Care Ltd Reviews in Kent (352)

Hartley House Care Home

Halden Heights Nursing Home

Appleton Lodge Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Bradbury House Nursing Home

Bradbury House Nursing Home

Bradbury House Nursing Home

Bradbury House Nursing Home

Lavenders

Lavenders

Lavenders

Hartley House Care Home

Hartley House Care Home

Hartley House Care Home

Hartley House Care Home

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