Eleanor Nursing and Social Care Ltd in Kent | 7 Care Homes

Review of
Hartley House Care Home
from Michael M (Husband of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

My wife has been at Hartley House for 18 months now. In that time her vascular dementia has swung constantly and neither the staff or myself know where we'll be in the next hour.
Having looked at several other homes, I chose Hartley for several reasons - it is single story, and so she was not shut

in on the first floor. Being built around two courtyards it is easy to navigate. Another point is that - there is never any smell- you can't say that about some other homes.
No matter what her mood, ALL of the staff are wonderful. I was amazed that after the first week, many of them already greeted me warmly by my first name.
There is an open door policy with regard to the Manager, Team Leaders and so you can always talk to them.
Her room is probably the furthest from the main door and like some others is due for refreshing in the near future.
In the unfortunate circumstance that a relative or loved one needs dementia care, I wouldn't hesitate in recommending Hartley House.

Reply from Eleanor Healthcare Group, Hartley House Team at Hartley House Care HomeThank you so much for sharing your experience so openly. It's clear how much thought and care went into choosing the right place for your wife, and we're truly grateful that you placed that trust in Hartley House. Dementia can bring so many ups and downs, and we're glad the team has been a consistent, supportive presence for both of you. Your kind words about the staff, the environment, and the open communication really do mean a lot and we're always here to listen, support, and improve wherever we can. Thank you again.

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Review of
Halden Heights Nursing Home
from Jemma E (Relative of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

Joan was so well cared for at Halden Heights, she very quickly became friends with all the staff there, no matter what their role. She felt at home and loved. It was a great comfort to us to know Joan was being so well looked after. The rooms are clean, there was a good choice of food, and the activities

were fun and varied. We felt extremely welcome as family members too and always greeted with a friendly smile.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your lovely message. It's truly heartwarming to hear how at home Joan felt, and that the connection she built with the team brought comfort to you all. Knowing she felt loved and well cared for means everything. We're so grateful for your kind words and were honoured to be part of her journey.

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Review of
Bradbury House Nursing Home
from Carly H (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Mum stayed at Bradbury House for a respite period. Her room was lovely and the staff were very nice. They look after mum well and have checked on her since she has moved on. They are very caring and thorough, plus always available if we needed support.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing HomeDear Carly, thank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your very kind words. It's lovely to hear that you have found the staff caring and through, and available if you needed support. I am so pleased to hear that your mum's room was lovely too. We are all very proud of the home, and of the care and support we offer to all our residents. Thank you, once again, for reviewing us. Jane Holden, Admissions Manager

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Review of
Halden Heights Nursing Home
from E K (Friend of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

The place is clean and doesn't smell of urine or poop which is very common in some home care facilities. The well kept gardens are a refuge for mentally and physically able patients to relax and mingle.
The staff are very friendly and always ready to listen, not only to the patients concerns but to

the family members as well.
Patient care is excellent despite of personnel shortage at times. I hope that administration will be able to solve the staffing problem.
I don't know the inner workings but I can say that
The facility is like a well oiled machine that runs very smoothly.
Thank you to everyone.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your thoughtful and honest message. I's wonderful to hear that the cleanliness, gardens, and warmth of the team have made such a positive impression, both for residents and families alike. We truly appreciate your understanding around staffing, and please know it's something we're actively working on. Your kind words mean a great deal to the whole team. Thank you again for your support.

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Review of
Halden Heights Nursing Home
from R L (Ex Family Member) published on 28 January 2026 Submitted via Website • Report

Overall Experience

I visited a friend at Halden Heights Nursing Home last year, and I must say I was very impressed. When you enter, you don't smell urine, which is often the first thing you notice in other nursing homes. I was also impressed with the very friendly staff. I highly recommend it to anyone looking for a

nursing home.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you for sharing your experience. We're so glad your visit left a positive impression. A warm welcome, a clean environment, and kind staff are exactly what we strive to provide every day. Your recommendation is truly appreciated.

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Review of
Pine Lodge Care Home
from S H (Daughter of Resident) published on 23 January 2026 Submitted via Postal Card • Report

Overall Experience

My mum came into the home in October 24. At first it was very good, but went very down hill when the then manageress left. I, and my family were concerned, but under the present manageress the improvements have been really good. She is very approachable and hands-on, and the staff are caring and friendly.

We have all noticed the improvement in the atmosphere in the home. It now feels welcoming again, and I am always updated on any change in my mum's health. I am very pleased with Mum's case

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care HomeThank you so much for your honest and thoughtful feedback. We understand how unsettling it can be when things change, so it's really encouraging to hear that the improvements under the new manager have made such a difference. It's great to know the home now feels welcoming again and that communication has been reassuring. We're truly grateful for your trust and are so pleased to hear your mum is doing well.

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Review of
Lavenders
from Rob M (Son of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

As soon as my mum walked into Lavenders, she knew it was the right place for her. She was fed up with living until she moved in.
My mum loved living at Lavenders, it's a warm, friendly, well-established home with friendly , caring staff and residents that openly welcomed her. She had a new lease of

life, it was wonderful to watch - she bloomed.
She loved the home cooked food on offer and the cooks were happy to talk to her to adjust meal size to her needs. She was always telling us what was on the menu.
Unfortunately, she was only there for a short time, but long enough to know that she was happy there. She had her own room . There is plenty of activities to do which she joined in and loved.
She had as much help with her needs as she needed, still keeping her independence, going for walks around the lovely grounds or the town/park nearby or out in the car with us.
It's a shame that she couldn't have more time at Lavenders - she loved it. Thank you for looking after her!

Reply from Eleanor Healthcare Group, Lavender's Team at LavendersThank you so much for sharing such a heartfelt message. It's incredibly moving to hear how your mum found comfort, joy, and a renewed sense of life during her time with us. Seeing someone truly bloom and feel at home is everything we hope to offer. We're so sorry her time with us was short, but it means the world to know it was meaningful, not just for her, but for your whole family. Thank you for your trust, and for letting us be part of her journey.

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Review of
Pine Lodge Care Home
from S T (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

All staff are kind, caring, thoughtful - no problems at all. Cannot praise them enough. Food is good quality. Mum is very happy - although sometimes have to wait for toilet needs (short staffed?) Emails to management not always answered promptly.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care HomeThank you so much for your kind words and honest feedback. We're so pleased your mum is happy and well cared for, and we're equally grateful that you've raised a few areas of concern. Please rest assured that we take them seriously, and we'll make sure they're looked into and addressed as a priority. Your support and trust are truly appreciated.

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Review of
Halden Heights Nursing Home
from Rosette U (Friend of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

During my visit, I found the home to be spotless and fresh-smelling. The staff greeted me with warm, friendly smiles. The residents were comfortably seated in the lounge, all dressed nicely. I spent most of the day there, and it was wonderful to see how much they enjoyed their activities. It truly brightened

my day to see elderly residents happy, engaged, and not just sitting alone in a corner waiting for family. Halden Heights truly feels like a caring family home

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your lovely message. It's heartwarming to hear that your visit left such a positive impression. Seeing residents happy, engaged, and well cared for is exactly what we strive for every day. We're so pleased the home felt warm and welcoming to you. That sense of family means everything to us.

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Review of
Halden Heights Nursing Home
from Ruth G (Power of Attorney of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

I have valued the care and attention of all the staff both for Margaret and us. We'll eternally recommend Halden Heights to others.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your kind words. We're so glad the care and support have made a difference to both Margaret and your family. Your recommendation means everything to us, and we're grateful for your trust.

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Review of
Halden Heights Nursing Home
from Fiona M (Partner of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

I was happy with the care and attention my partner received whilst living at Halden Heights for six months. The nurses were cheerful and smiled, and there was a good atmosphere in the home. It did not feel like an institution. Well done.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you for your kind words. We're so glad to hear that your partner felt well cared for and that the atmosphere felt warm and welcoming. Creating a space that feels like home, not a facility, is something we care deeply about. Your feedback is greatly appreciated by all of us.

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Review of
Halden Heights Nursing Home
from John T (Husband of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

My wife. Jacqueline was admitted on the 22 October 2025 following a recomendation from the FraIlty Unit to be end of life with, vascular dementia.
The past two plus months has been a massive learning curve, having never visited a care home.
From the initial greeting to the present day, the staff,

collectively, have been exceptional, putting my mind at rest in the knowledge that she is in safe hands.
Attention to detail is most impressive and especially with daily updates, advising generically upon her responses, sadly having zero speech ability to communicate.
The senior carer is most impressive in her duty,. and all staff following her guidance and very welcoming.
It is dsiffuicult after 48 years of marriage, and togerther for approaching 54 years and sadly no longer together, but sadly she is where she neeed/has to be and my mind, although still coming to terms, it is comforting to know that she is geeting the right care and attention

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for sharing something so personal and heartfelt. We can only imagine how difficult this journey has been for you. After so many years together, making the decision to entrust someone you love to the care of others is never easy. It means a great deal to us that you've felt reassured and supported along the way. Your kind words about the team and the care Jacqueline is receiving are deeply appreciated. We're honoured to be here for both of you during this incredibly hard chapter, and we'll continue doing all we can to ensure she's comfortable, safe, and treated with the dignity she deserves. Thank you again for your trust.

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Review of
Halden Heights Nursing Home
from Pratiksha C (Friend of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

I can't speak highly enough about this wonderful care home. My friend has been living here, and the level of care, kindness, and genuine compassion shown by everyone is truly exceptional. From the moment you walk in, you can feel the warmth and friendliness that makes this place feel like a real home.

The

nursing and care staff are professional, attentive, and always go above and beyond to make sure every resident feels safe, comfortable, and respected. They take the time to build real relationships, treating everyone with patience and dignity.

The kitchen staff deserve special praise - the food is always fresh, well-balanced, and beautifully presented. They make sure everyone's dietary needs and preferences are met with care and attention. You can tell they put love into every meal.

The cleaners do an amazing job as well. The home is always spotless, tidy, and fresh-smelling, creating such a pleasant, welcoming environment. It's clear that cleanliness and comfort are top priorities

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your incredibly thoughtful and generous words. It means a great deal to hear that the care, warmth, and attention your friend has received have made such a positive impact, not just on them, but on you as well. Feeling that sense of home and connection is exactly what we strive for. Your kind recognition of the whole team truly lifts everyone's spirits. We're so grateful for your trust and support.

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Review of
Halden Heights Nursing Home
from S G (Daughter-in-law of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

My mother in law was a resident here for just over two years. The care she received in this time was outstanding. The whole team on floor 2 treated Doreen with care and kindness. You could see they all loved their residents. The staff were always on hand to help not only Doreen but her family too. Giving

us endless tea and coffee in her final hours with us. We were given privacy to grieve together. They made her look beautiful on her last day with us. A big heartfelt thank you from all of Doreen's family for the care, kindness and dignity you gave her during her time with you.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your beautiful message. We're honoured to have cared for Doreen and so grateful that her time with us felt safe, dignified, and filled with kindness. It's especially meaningful to know that you and your family felt supported and cared for during such a difficult time. Thank you again, from all of us.

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Review of
Halden Heights Nursing Home
from H P (Husband of Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

Well managed care home with some excellent staff.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you for your feedback. We're glad to hear your experience has been a positive one, and your kind words about the team mean a lot to us.

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Review of
Halden Heights Nursing Home
from R E (Son of Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

Thank you for looking after my father. You were kind and gentle.
He died peacefully under your care.
Holden Heights is a lovely place, with good facilities. We as a family, were welcomed and looked after too.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you so much for your kind and heartfelt message. We're truly sorry for your loss, and it means a great deal to know that your father was cared for with kindness and dignity in his final days. It was a privilege to support both him and your family, and we're grateful for the trust you placed in us.

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Review of
Hartley House Care Home
from Suzanne B (Daughter of Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

The team at Hartley House are professional, caring and attentive. They take great care of my mum. They also pay my dad attention when he goes to visit her, which is important to him. Communication is excellent. Rachel, the manager, is a superb leader. Jacqui takes great care in organising activities

for everyone. All the team leaders are excellent.

Reply from Eleanor Healthcare Group, Hartley House Team at Hartley House Care HomeThank you so much for your thoughtful feedback. It's lovely to hear how supported both your mum and dad feel. That kind of care and connection is so important to us. We're really glad the communication has been clear and that the team's efforts have made a difference. Your kind words mean a lot to everyone here.

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Review of
Halden Heights Nursing Home
from Carolyn B (Wife of Resident) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

My experience of Halden Heights staff & facilities is very good.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing HomeThank you for your kind feedback. It's truly appreciated. We're really glad to hear your experience with the team and the environment has been so positive. It means a lot to know that the care and support are meeting your expectations.

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Review of
Appleton Lodge Nursing Home
from Paul B (Son of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

The staff are very caring, friendly and professional.
They go out of their way to engage with my Father.
The home is clean.
The look to provide a wide range of activities and hopefully will find a wheel chair largest enough to enable Dad to go on excursions.
He is very tall,
He enjoys his food,

particularly his cooked breakfast.

Reply from Jane Holden, Home Admission Manager at Appleton Lodge Nursing HomeDear Paul,
Thank you so much for taking the time to write a review on your experience of Appleton Lodge, and for sharing your kind words. It is lovely to hear that you find the staff very caring, friendly and professional, and they go out of their way to engage with your father. I am so pleased that you are happy the home provides a wide range of activities. It is great to hear your father enjoys his food, and particularly a cooked breakfast. We are all very grateful for all of the support and positive comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us. Jane, Home Admission Manager

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Review of
Lavenders
from Jane M (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

We are very happy with the care our mother receives at Lavenders. Staff are very caring of the residents and friendly to visitors. Food is of an excellent standard with a wide variety of menus. The building and grounds are kept clean and tidy. Complaints and queries are dealt with swiftly. There

are a variety of activities for the residents to take part in on a daily basis.

Reply from Eleanor Healthcare Group, Lavender's Team at LavendersThank you so much for your kind feedback. It really means a lot. It's lovely to hear that your mum feels well cared for and that you've had such a positive experience too. Knowing the environment feels welcoming, the care consistent, and the communication responsive is exactly what we hope to provide. We truly appreciate your support.

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Care Homes Owned by Eleanor Nursing and Social Care Ltd in Kent

Eleanor Nursing and Social Care Ltd Locations in Kent (7)

Eleanor Nursing and Social Care Ltd Reviews in Kent (414)

Hartley House Care Home

Halden Heights Nursing Home

Bradbury House Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Pine Lodge Care Home

Lavenders

Pine Lodge Care Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Hartley House Care Home

Halden Heights Nursing Home

Appleton Lodge Nursing Home

Lavenders

Awards / Recognitions (2)

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