Eleanor Nursing and Social Care Ltd in Kent | 7 Care Homes

Review of
Appleton Lodge Nursing Home
from Gloria W (Aunt of Resident) published on 18 August 2025

Submitted via Postal Card • Report

Overall Experience

My niece arrived at Appleton Lodge for rehabilitation. I have found the staff and management very helpful and cheerful. I feel my niece is safe here and is becoming her more cheerful self, eating and drinking better. We are hoping being looked after so well, she will get well enough to return home.

Reply from Jane Holden, Home Admission Manager at Appleton Lodge Nursing Home

Thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It's lovely to hear that you find the staff and management very helpful and cheerful. I am pleased to hear you feel your niece is safe here and becoming her more cheerful self, eating and drinking better. The Appleton Lodge team are all very passionate about providing the very best of care and support. We are grateful for all of the support and comments that we receive in recognition of the work that our team undertake here at Appleton Lodge. Thank you once again for reviewing us.

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Review of
Appleton Lodge Nursing Home
from Maureen S (Daughter of Resident) published on 15 August 2025

Submitted via Website • Report

Overall Experience

Absolutely amazing home with lovely caring staff who go above and beyond. Food was amazing . The home is spotlessly clean and feels very family orientated. The staff are always smiling and caring. My dad was only there for 3 months before passing but my family take great comfort in knowing it was the

best 3 months he had in there. I really cannot praise this place enough nurses the carers the cleaners and the chef.

Reply from Jane Holden, Home Admission Manager at Appleton Lodge Nursing Home

Thank you so much for taking the time to write a review on your experience of Appleton Lodge, and for sharing your kind words. It is so lovely to hear that you found the home amazing, with lovely caring staff, who go above and beyond. It is also so pleasing to hear that you found the home spotlessly clean and family orientated. I am so pleased that you found the staff in Appleton Lodge always smiling and caring. We are all so very grateful for all of the support and comments that we receive in recognition of the great care that our team provide. Thank you once again for reviewing us.

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Review of
Hartley House Care Home
from Rhoda W (Daughter of Resident) published on 11 August 2025

Submitted via Website • Report

Overall Experience

We couldn't be happier with dad's placement at Hartley House. The staff are always friendly and because of the layout it is always easy to find someone if you need someone. The internal courtyard means that even with dementia, dad is able to open a door and go outside. Huge thanks to two specific

members of staff and the team for their care of dad.

Reply from Eleanor Healthcare Group, Hartley House at Hartley House Care Home

Thank you so much for sharing your thoughts. It really means a lot. It's lovely to hear how well things are going and that the environment is making such a difference. The team will be so pleased to know their support is appreciated. We're truly glad it feels like the right place and that there's peace of mind knowing care and kindness are always close by.

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Review of
Pine Lodge Care Home
from A L (Daughter of Resident) published on 31 July 2025

Submitted via Postal Card • Report

Overall Experience

My visits to Pine Lodge have been pretty good, if I've had any issues I've gone to staff and its been dealt with. Staff have always been polite and all like being in mums company, she makes them laugh. Mum has settled into her new room which I asked for and she been happy.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

It's lovely to hear how well your visits have gone and that any concerns have been handled quickly. It really does makes a difference. Your mum brings a real spark to the place, and it's heartwarming to know the staff enjoy being around her. So glad she's settled into her new room and is feeling happy. That kind of peace of mind is priceless.

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Review of
Pine Lodge Care Home
from Anthony S (Son of Resident) published on 30 July 2025

Submitted via Postal Card • Report

Overall Experience

My mum been in Pine Lodge just over a year. In this time there have been a few changes, staffing the main problem. All though times they seemed to be stretched, they managed to get by. Hopefully they seem to be getting over this period.
As care homes go, its very bright, roomy and comforting.
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all polite and interact with residents.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for taking the time to share your thoughts. It's always reassuring to hear that, even during periods of change, the environment remains warm and the team continues to offer care with kindness and respect. Your feedback means a lot, and it's great to know that the atmosphere feels positive and supportive.

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Review of
Lavenders
from E H (Daughter of Resident) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

Staff very friend;y, mum settled and likes her room. She likes a joke with staff and a laugh is good.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

It's so lovely to hear your mum has settled in well and is enjoying herself, especially having a laugh with the staff! Knowing she feels at ease and comfortable in her room really means a lot. Thank you for sharing this.

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Review of
Lavenders
from G S (Husband of Resident) published on 25 July 2025

Submitted via Postal Card • Report

Overall Experience

This is my first experience of a care home. Excellence is the word I use and mean in connection with this home.
I am impressed with the width of care which includes stimulation of residents in very pleasant ways from music to playing games. Therapeutic care is beneficial all round it seems.
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level of friendliness, love ad care of the staff, impresses and is reflected in the peace and happiness of those in care.
I cannot fault anything other than difficult passing at busy times.

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Review of
Lavenders
from Annette Y (Niece of Resident) published on 24 July 2025

Submitted via Postal Card • Report

Overall Experience

My aunt only been here a couple of months but has settled down really well which was a big worry of mine.
The carers are absolutely lovely but I feel that sometimes they are over whelmed with amount that they have but they do everything with a smile.,

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Review of
Halden Heights Nursing Home
from Rosemary D (Respite Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

Very well cared for by thoughtful and loving staff.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind words. It's always lovely to hear that the care and compassion shown by the team is making a difference. Your appreciation truly means a lot.

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Review of
Pine Lodge Care Home
from Joanne H (Daughter of Resident) published on 25 June 2025

Submitted via Website • Report

Overall Experience

My Mum had a week's respite this week, and I can't praise the staff enough for making my mum's stay so positive!
Mum was engaged with all daily activities, which helped keep her mentally/physically active.
She was a little anxious initially about the thought of staying, but was made to feel so welcome

and at home by everyone, that by the end of the week, she didn't want to say goodbye to them all!!

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for sharing this lovely feedback. It's heartwarming to hear how quickly your mum settled in and how much she enjoyed her stay. Knowing she felt welcomed, engaged, and comfortable really means a lot to us. We'll be sure to pass your kind words along to the whole team - they'll be so pleased to hear them!

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Review of
Appleton Lodge Nursing Home
from Julie D (Sister of Resident) published on 9 June 2025

Submitted via Website • Report

Overall Experience

My brother was cared for with kindness and respect. Appleton Lodge is a beautiful, quiet home. It has a lovely communal area for residents. We can't thank the staff enough for their help at a difficult time.

Reply from Jane Holden, Home Admission Manager at Appleton Lodge Nursing Home

Dear Julie,Thank you so much for taking the time to write a review on your experience of Appleton Lodge, and for sharing your kind words. It is lovely to hear that you feel your brother was cared for with kindness and respect. I am so pleased that your experience of Appleton Lodge, is that of a beautiful, quiet home. We are all very grateful for all of the support and positive comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us.

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Review of
Halden Heights Nursing Home
from Susan A (Partner of Resident) published on 6 June 2025

Submitted via Website • Report

Overall Experience

As a retired community physiotherapist I have been in many care homes and have never been in one where there was such a happy atmosphere. The whole team, manager, reception staff, care workers, nursing staff, housekeeping and catering work together to provide excellent, efficient, empathetic care. Halden

Heights is very well equipped to optimise the comfort of residents. The rooms are spacious with ensuit wet rooms and interesting views; everything is spotlessly clean. The grounds are lovely and accessible and there is play area for visiting children. All the staff are sensitive to residents' needs which are met in a timely manner with kindness and good humour. The food is tasty and well presented and an effort is made to mark special occasions with special food. There is regular entertainment and frequent parties with musicians and party food to which famies are invited. My partner's family and I were extremely grateful to everyone at Halden Heights for the care he received.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for sharing your thoughts so warmly. It means a great deal to hear how much the atmosphere, the care, and the team's approach have stood out to you. When everyone works together with kindness and compassion, it really does make a difference - not just for those being cared for, but for their families too. We're so glad you felt supported and reassured throughout, and your kind words truly mean a lot.

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Review of
Halden Heights Nursing Home
from D W (Son of Resident) published on 3 June 2025

Submitted via Postal Card • Report

Overall Experience

My father was very comfortable throughout his stay. The nursing & care teams were very professional and made an effort to know him well. They were with him to the last, and I am very grateful to all who supported him.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your heartfelt words. It means a great deal to all of us who were part of your father's care. He was a lovely gentleman, and it was a privilege to get to know him and be there for him during his time with us. We're so glad to hear he felt comfortable and that's exactly what we always hope for. Your gratitude means the world, and we're thinking of you and your family.

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Review of
Halden Heights Nursing Home
from M J (Daughter of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

All staff are very friendly. My mum doesn't want to leave. My husband and I will miss them all. Keep up the good work.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your kind words. It really means a lot to us to know how at home your mum feels and that her time with us has been so positive. We're so glad to be a part of her journey and will keep doing our best every day.

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Review of
Pine Lodge Care Home
from P F (Friend of Resident) published on 29 May 2025

Submitted via Website • Report

Overall Experience

Nice facility and friendly staff overall very good.I found the rooms well equipped. Ensuite attached fully accessible. Beautiful garden the residents can access. They have plenty movement around the home.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for sharing your thoughts. It really means a lot to know that the atmosphere felt welcoming and that the space felt right. We always try to create a place that feels relaxed and open, where people feel cared for and at ease. It's lovely to hear that came across during your visit.

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Review of
Pine Lodge Care Home
from L B (Wife of Resident) published on 27 May 2025

Submitted via Website • Report

Overall Experience

In general I am very pleased with the care my husband is receiving; all staff seem extremely caring and considerate of his needs. However, my husband had a cancerous skin legion removed and was due to have the dressing removed and cleaned by the Thursday, but on Friday afternoon it still had not been

done until I mentioned it. There doesn't appear to be enough staff on hand to ensure appropriate care and safeguarding at all times. I also took 15 pairs of socks in which have all gone missing, although I have asked about them on several occasions, he is still without any socks weeks later.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for sharing your thoughts with us. We're really sorry to hear about your concerns, and we truly appreciate you taking the time to bring them to our attention. It's always our priority to ensure everyone is cared for with the attention and dignity they deserve, and we're sorry if we've fallen short in any way.We'd really like to speak with you directly to look into what's happened and make sure everything is followed up properly. Someone from the team will be in touch shortly to talk things through with you. Your feedback means a great deal and helps us continue improving the care we give.

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Review of
Pine Lodge Care Home
from N S (Son of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

Having chosen Pine Lodge for my parents I have been extremely happy with the care given so far. The home is always very clean and the staff are excellent. The care given is first class in often trying circumstances. I would have no hesitation in recommending this home to others.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for your kind words. It means a great deal to hear that your experience with us has been so positive. We know how important it is to feel reassured when choosing a home for your loved ones, and it's lovely to know that you've felt confident in the care and support your parents are receiving. We'll be sure to share your comments with the team - they'll be so pleased to know their efforts are appreciated.

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Review of
Halden Heights Nursing Home
from M R (Son of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

Two particular staff members were extra kind and loving. All the staff were very kind.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for sharing such a warm message. It's always lovely to hear when kindness and compassion shine through, specially when certain team members go that little bit further to make someone feel cared for. We'll be sure to pass this on to the team; it will mean a lot to them all.

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Review of
Pine Lodge Care Home
from Karen B (Daughter of Resident) published on 21 May 2025

Submitted via Website • Report

Overall Experience

My mother has been at Pine lodge for the past 4 years. The staff are excellent and treat my mother with dignity, respect and are professional at all time this is all staff for Managers to cleaners. There are daily activity's run by the activity Manager. The catering staff always offer tea and coffee

to visitors as well as the residence.
The home has a great atmosphere and every one is made welcome. My mother is truly looked after.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you so much for sharing such heartfelt feedback. It really means a lot to know that the atmosphere we've worked hard to create is coming through in the way your family experiences it. We're so glad to hear that the care and attention your mum receives makes a difference and that you feel supported too. That sense of community and respect is something we truly value, and your kind words remind us why we do what we do every day.

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Review of
Bradbury House Nursing Home
from Kim B (Daughter of Resident) published on 14 May 2025

Submitted via Website • Report

Overall Experience

After an initial good start in the home, they were not so good at being able to assist when my father developed advanced dementia, considering they advertise as a dementia care/nursing home. Sadly my father was asked to leave due to his behaviour, had the upheaval of having to be moved. He did however,

enjoy go on to enjoy his last few months at another nursing home where the staff were amazing. They were also late sending invoices with some not being received until he left in November for care received in August & September despite my request for them.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing Home

Dear Kim,
Thank you for your review. We were equally disappointed that your father had to move on from the home. As we discussed at the time, we were advised by the hospital team, that your father would be far safer and better suited to live in different setting due to his needs. We therefore have a duty of care, to follow this guidance for compliance and regulation purposes. I can only apologise for the delay in issuing the invoices, at the time we were in a transition period, changing from RBLI to Eleanor Care. Thank you.

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Care Homes Owned by Eleanor Nursing and Social Care Ltd in Kent

Eleanor Nursing and Social Care Ltd Locations in Kent (7)

Eleanor Nursing and Social Care Ltd Reviews in Kent (371)

Appleton Lodge Nursing Home

Appleton Lodge Nursing Home

Hartley House Care Home

Pine Lodge Care Home

Pine Lodge Care Home

Lavenders

Lavenders

Lavenders

Halden Heights Nursing Home

Pine Lodge Care Home

Appleton Lodge Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Pine Lodge Care Home

Pine Lodge Care Home

Pine Lodge Care Home

Halden Heights Nursing Home

Pine Lodge Care Home

Bradbury House Nursing Home

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