Rose House

25-27 Railway Street, Gillingham ME7 1XH
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5 Reviews
  • Rose House, Gillingham
Rose House is registered to provide accommodation and personal care for people with a learning disability.

The accommodation is spread over two floors with a lift to help people move between the floors easily.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible.

Care plans are person centred and included people’s life history and their personal preferences.

Care Provided by Rose House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shannon Justin (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 72

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • Visit's take place any time, no booking required.
    Visit's for enquiries would be booked in advance with Manager. Same day enquiry visits are available if confirmed with Manager first.

Parking

  • Car Park available to rear of property.

Rose House Reviews (5)

Over all time Rose House has 5 reviews.

Overall Experience
  • 3
  • 2
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Date Published
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Reviewer Connection to Rose House
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Total of 5, showing 1-5
Review from Emma C (Sister of Resident) published on 17 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my sister with Downs Syndrome and Dementia’s former home would not have her back she was homeless.
On hearing her plight, the manager turned what was her office into a bedroom over the course of a few days. She visited my sister on the ward with her deputy manager to do some transition work
by showing her photos of her new home. They chatted with her appropriately, demonstrating a clear understanding of her needs.
She has been at Rose House now for some weeks and in that time the staff have worked hard to settle her in. It is fair to say that she has found her feet and is very happy there.
As her sister, I was very impressed at how they met my needs too. I had some anxiety about her settling, but any worries were quickly placated. They set up a camera and door sensor in her room to give me peace of mind and communication has been fantastic.
Some may feel that Rose House isn’t ideally situated, but once you step inside it is a ‘home’ in the true sense of the word.
Reply from Shannon Justin, Registered Manager at Rose House

Thank you so much for such a lovely review. We like to ensure each and every individual need is met regardless of how small.

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Review from Sally D (Regular Volunteer) published on 30 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Providing activities at Rose House for a number of years has been a pleasure for me as the atmosphere is friendly and welcoming from everyone who works and lives there. The residents always seem very happy and chatty; they look out for each other and seem to have a strong bond between them. It shows
that the staff care very much about their residents and a lot of staff have been there for several years. There is a good sense of space with two very large living rooms for residents to choose from and the areas are always kept spotlessly clean. A good range of day to day activities and varied menus are always displayed on notice boards. Staff and management worked tirelessly to keep residents protected and happy during the most challenging months of Covid-19. Well done to all the staff and management at Rose House, you are doing a great job and hopefully, there are happy months ahead now that many restrictions have been lifted.
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Review from June W (Sister of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and helpful - my sister is settled and happy there.
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Review from Michael T (Brother of Resident) assisted by family/friend published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am quite happy with the service provided at Rose House. My sister seems content and happy, the staff are helpful.


She enjoys the company of other residents and staff and also her privacy in her room. Her needs are always addressed professionally, i.e. appointments, etc. so we are satisfied with

her residence.
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Review from Beryl E (Sister of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is always a happy atmosphere when I visit. The staff are always very helpful and always give me information on how my brother is doing. All the time when I visit him he always says he doesn't want to leave there.
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  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

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Meet the Team (13)

Shannon

Shannon Justin

Job Title: Registered Manager Joined: 2013

I have been working at Rose House since 2013, I absolutely love being a part of the Rose House family-like atmosphere. The staff here really do care about each and every individual, that in itself can be hard to come by in today's society.
I have experience working with Learning Disabilities, Acquired Brain Injuries, Epilepsy, Prada Willis Syndrome, Asperger's/Autism, Fragile X Syndrome, Dementia, Schizophrenia, Parkinsonism, Bipolar Disorder and many other conditions which we work with daily to ensure service users are supported to live the best lives possible whilst being encouraged to be as independent as possible.

Sarah

Sarah Adam

Job Title: Senior Support Worker Joined: 2016

Sarah began working at Rose House as a college student on placement back in 2016. Sarah enjoyed working with the service users so much she decided to stay on as a permanent staff team member.
Sarah is now a Senior Support Worker.

Sonya

Sonya Bowes

Job Title: Senior Support Worker Joined: 2018

Sonya began working at Rose House in 2018 as a Night Support Worker. Sonya moved to day shifts as she loved working with the service users and has since been promoted to Senior Support Worker.

Brandon

Brandon Baker

Job Title: Domestic Assistant Joined: 2021

Brandon has been with Rose House since 2021 but already seems like part of the furniture. Brandon engages with service users daily as they love assisting him with his cleaning duties.
Brandon also loves to help with handyman duties and is a talented decorator.

Tegan

Tegan Watling

Job Title: Support Worker Joined: 2015

Tegan began working at Rose House as a Domestic Assistant back in 2015. She took her time to get to know each and every service user and enjoyed interacting so much that she applied for the position of Support Worker. Tegan has been with us ever since and now is one of our most experienced members of staff.

Katherine

Katherine Osborne

Job Title: Senior Support Worker Joined: 2017

Katherine has experience working in several care sectors and extensive knowledge of how to meet service users' person-centred needs.


She is very creative and always comes up with new art activity ideas for service users to participate in. Katherine is now a Senior Support Worker.

Emma

Emma Dillon

Job Title: Support Worker Joined: 2019

Emma started off as a night support worker but decided to change to working days as she enjoyed spending time with the service users. Emma has worked in many care homes and has lots of experience.

Damilola

Damilola Ekibajo

Job Title: Support Worker Joined: 2021

Damilola is a bank staff who often picks up shifts here at Rose House. She has a very good relationship with service users and her colleagues. Damilola is a kind, caring person and this is reflected in the way she works.

Sarah

Sarah Aitkenhead

Job Title: Support Worker Joined: 2020

Sarah has many years of care experience and extensive knowledge of the care sector. Sarah always goes above and beyond to help others and has built great relationships with our service users.

Kelly

Kelly Gaines

Job Title: Support Worker Joined: 2021

Kelly began at Rose House in 2021 taking a leap of faith as somebody who had never worked in the care sector before.


However, she soon settled in and with support her knowledge/experience has grown rapidly, she is now one of the more experienced staff members on the team.

Christopher

Christopher Barnard

Job Title: Support Worker Joined: 2022

Chris began working for Rose House in 2022, he has settled in well and developed great relationships with all service users and his peers. He has recently become a key worker for one of our male residents.

Suraj

Suraj Rajan

Job Title: Support Worker Joined: 2022

Suraj previously had never worked in care or with adults with LD, however, since being given full training and the opportunity to learn he has begun to thrive here at Rose House and built good working relationships with all.

Christie

Christie Hooper

Job Title: Support Worker Joined: 2022

Christie attended a job fayre where Eleanor discussed Rose House and current vacancies. She took a chance and applied for the position and was successful. She has never worked in the care sector before due to being very young her work experience has only just begun, however, she has grown into her role amazingly and is now an asset to the home.

Frequently Asked Questions about Rose House

What types of Care is Rose House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rose House have?

There are 18 Single Rooms.

What are the Facilities & Services at Rose House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rose House to the centre of Gillingham?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

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