Applecroft Nursing Home, Dover, Kent
Applecroft Nursing Home, Dover, Kent
Applecroft Nursing Home, Dover, Kent

Applecroft Nursing Home is part of Abbey Healthcare, which prides itself on providing high quality residential, nursing and dementia care.

The home, which has 75 rooms with en suite facilities, is for people over the age of 65.

Applecroft Nursing Home has been designed to make residents feel comfortable and relaxed.

A team of high quality carers provide the best possible care and do their best to ensure residents feel safe.

Group: Abbey Healthcare

Person in charge: Barbara Alison (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 75

Shared Rooms: 0

Rooms with ensuite WC: 75

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Applecroft Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.3 Applecroft Nursing Home has a Review Score of 7.3 (7.289)

The Review Score of 7.3 (maximum of 10) for Applecroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Applecroft Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.222 for Applecroft Nursing Home is calculated as follows: ( (26 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 45 Ratings = 4.222

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.067 Points relating to the number of positive Reviews for Applecroft Nursing Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 1 Reviews ÷ 15 Target = 0.067

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Applecroft Nursing Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Applecroft Nursing Home

  • Relative of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mother arrived at Applecroft in an extremely distressed state from various delays and mismanagement from the system and service providers!

In the year my mother has been living here at Applecroft, she has returned to a semi-normal state and is happy and content. My mother's well-being has not been seen like this for nearly four years! I am able to go away for a week or two weeks without worrying about how she is being looked after at all.

The staff and the team, work together to make things happen in this very difficult climate with some very poorly people. The care and the service are consistent along with a good quality service in all areas. Well done to the staff and management team at Dover for making this happen.

Finally, I can get back on with my life and my career.

Keep up the good work.

How likely would you be to recommend Applecroft Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

On the 17th of October 2016, I visited my Brother-in-Law, and it was a lovely visit, as he has been bathed and dressed and brought downstairs to the lovely bright tea room. Unfortunately, on the 20th of October 2016 when we visited again, it was a different story. As soon as we stepped out of the lift on the first floor, the disgusting smell hit you.
The whole place stank.
Lunches were being served, which one hopes would have an appetising smell - but they do not. In my Brother-in-Law's room, the commode and wee bottle both needed emptying, which my 76-year-old frail sister, did herself. The mattress and pillow had bedding removed. The floor was dirty and sticky. The room and my relative stank. It was disgusting.

How likely would you be to recommend Applecroft Nursing Home? Unlikely

Average Rating: 

 2.2 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Very Poor

Treated with Dignity: Poor

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Rooms: Poor

Barbara Alison, General Manager at Applecroft Nursing Home responded to this review on 28 Nov 2016:

I am sorry you have had cause to raise issues in relation to Applecroft and the care provided to your Brother-in-law. I would very much appreciate the opportunity to discuss these with you in person. Please contact the home and arrange a suitable time to meet with myself to discuss your concerns. I look forward to hearing from you.

Service is very good always able to talk to staff about my sister and her needs, by far one of the best care homes in Dover.

How likely would you be to recommend Applecroft Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our dear family member sadly only spent twelve days at Applecroft. Unfortunately he had already spent ten sad unhappy weeks in the care (if you can call it that) of a hospital, had he been moved just after the first meeting I believe he would still be alive to this day. From the minute he arrived he was treated as a human being. He wasn't violent like the hospital said. I believe they had a much more caring bedside manner. His last few days were his best. He was comfortable, clean, cared for, fed and sitting up in a chair on his 89th birthday. Applecroft staff were kind, understanding, polite and they treated him with utmost respect and consideration. Thank you for everything.

How likely would you be to recommend Applecroft Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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