Applecroft Nursing Home

Sanctuary Close, River, Dover CT17 0ER
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9.0 47 Reviews
  • Applecroft Nursing Home, Dover
Applecroft Nursing Home takes prides in a service that focuses on great care, providing high quality nursing and dementia care and with their team of high quality carers doing their best to ensure residents feel safe, comfortable and relaxed.

The home opened in 1999 and is set in the village of River, close to the town of Dover. It is a modern yet homely 75-bed care home, which has direct access at the rear into the picturesque Kearsney Abbey Gardens to which the formal gardens and lake areas are easily accessible for less able visitors and there is a small café in the grounds which residents and visitors frequently visit.

The home is divided into 3 separate floors with 4 different units offering nursing care for General Nursing, Dementia and 2 units for Older Person's Dementia Challenging Behaviour.

The ground floor unit is dedicated to non-ambulatory residents with advanced dementia care needs. The first-floor units are for residents with dementia who are ambulatory with challenging behaviour, whilst the second floor is dedicated to general nursing needs of older people with and without cognitive impairment.

With 24/7 dedicated care team of experienced nurses, carers and support staff, they work to deliver a personalised care approach. This is tailored to your loved one's needs, helping them to retain their identity, independence, well-being and self-worth. The home's care staff always take time to get to know residents by listening to stories, sharing moments with them and understanding their preferences. This builds stronger relationships so that residents never feel alone or misunderstood.

The team at Applecroft Care Home are absolutely committed to providing both physical and emotional well-being for their residents in a safe, comfortable environment your loved ones can truly call their own.
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Care Provided by Applecroft Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1550 – £1950
  • Self-Funded Nursing Dementia Care: £1550 – £1950
  • RESPITE Self-Funded Nursing Care: £1550 – £1950
  • RESPITE Self-Funded Nursing Dementia Care: £1550 – £1950

These prices are only a guideline, please contact Applecroft Nursing Home to find out the exact price for your requirements.

Contact Applecroft Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Applecroft Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jessica Morris (Interim Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visiting is permitted 24 hours of the day apart from at protected meal times, however will always accommodate should you be visiting your loved one. Please contact the service to ascertain times

Parking

  • On site parking available

Applecroft Nursing Home Reviews (47)

9.0

Applecroft Nursing Home has a Review Score of 9.0 (9.022) out of 10, based on 17 reviews in the last 2 years.
Over all time Applecroft Nursing Home has 47 reviews.

Overall Experience
  • 39
  • 4
  • 0
  • 2
  • 2
Date Published
  • 47
  • 8
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  • 17
  • 30
Reviewer Connection to Applecroft Nursing Home
  • 19
  • 8
  • 6
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
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Total of 47, showing 41-47
Review from Kezia H (Daughter of Resident) published on 13 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely grateful to Applecroft and all the staff who helped my father in the last six months of his life. He suffered from Alzheimer's and we struggled to find him a good home. My main goal was to make sure he was safe, happy and when the time came he experienced a 'good' death. The staff were
caring, friendly, professional and tactile. The atmosphere of the home always felt calm and they had made it as homely as they could. One major added benefit to the home is that it has a small wrap around garden and an entrance to a beautiful park with a small lake. I took my father there a few times in a wheelchair and I know he enjoyed it. We were able to be with him when he passed and I am sure he was grateful to all the staff that cared for him. It is a very hard job and I know it's hard to find a good care home for your loved one but this one was excellent.
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Review from Allan H (Husband of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I don't think you could find a more caring and supportive atmosphere anywhere else.
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Review from L B (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Apple Croft nursing home is such a lovely, caring nursing home, the staff cannot do enough for the residents, very caring, help residents to be interactive with activities. The Blossom tea room for the residents and families to sue is absolutely beautiful and relaxing, also have animal interaction which
is absolutely lovely for the residents, one word, wonderful!!
Beautiful rooms and wonderful staff.
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Review from ASH (Son of Resident) published on 9 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Applecroft in an extremely distressed state from various delays and mismanagement from the system and service providers!


In the year my mother has been living here at Applecroft, she has returned to a semi-normal state and is happy and content. My mother's well-being has not

been seen like this for nearly four years! I am able to go away for a week or two weeks without worrying about how she is being looked after at all.


The staff and the team, work together to make things happen in this very difficult climate with some very poorly people. The care and the service are consistent along with a good quality service in all areas. Well done to the staff and management team at Dover for making this happen.


Finally, I can get back on with my life and my career.


Keep up the good work.

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Review from Sheila W (Sister-in-law of Resident) published on 28 November 2016 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
On the 17th of October 2016, I visited my Brother-in-Law, and it was a lovely visit, as he has been bathed and dressed and brought downstairs to the lovely bright tea room. Unfortunately, on the 20th of October 2016 when we visited again, it was a different story. As soon as we stepped out of the lift
on the first floor, the disgusting smell hit you.
The whole place stank.
Lunches were being served, which one hopes would have an appetising smell - but they do not. In my Brother-in-Law's room, the commode and wee bottle both needed emptying, which my 76-year-old frail sister, did herself. The mattress and pillow had bedding removed. The floor was dirty and sticky. The room and my relative stank. It was disgusting.
Reply from Barbara Alison, General Manager at Applecroft Nursing HomeI am sorry you have had cause to raise issues in relation to Applecroft and the care provided to your Brother-in-law. I would very much appreciate the opportunity to discuss these with you in person. Please contact the home and arrange a suitable time to meet with myself to discuss your concerns. I look forward to hearing from you.
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Review from Ken W (Sister of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service is very good always able to talk to staff about my sister and her needs, by far one of the best care homes in Dover.
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Review from Alyson C (Relative of Resident) published on 21 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dear family member sadly only spent twelve days at Applecroft. Unfortunately he had already spent ten sad unhappy weeks in the care (if you can call it that) of a hospital, had he been moved just after the first meeting I believe he would still be alive to this day. From the minute he arrived he
was treated as a human being. He wasn't violent like the hospital said. I believe they had a much more caring bedside manner. His last few days were his best. He was comfortable, clean, cared for, fed and sitting up in a chair on his 89th birthday. Applecroft staff were kind, understanding, polite and they treated him with utmost respect and consideration. Thank you for everything.
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Current Review Score: 9.0 (9.022)

Overview of Review Score

The Review Score of 9.0 (9.022) out of 10 for Applecroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.239 for Applecroft Nursing Home is calculated as follows: ( (130 Excellents x 5) + (27 Goods x 4) + (12 Satisfactorys x 3) + (13 Poors x 2) + (15 Very Poors x 1) ) ÷ 197 Ratings = 4.239
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.783 Points relating to the number of positive Reviews for Applecroft Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 14 Positive Reviews ÷ 15 = 0.933
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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