Applecroft Nursing Home

Sanctuary Close, River, Dover CT17 0ER
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8.7 42 Reviews
  • Applecroft Nursing Home, Dover
Applecroft Nursing Home takes prides in a service that focuses on great care, providing high quality nursing and dementia care and with their team of high quality carers doing their best to ensure residents feel safe, comfortable and relaxed.

The home opened in 1999 and is set in the village of River, close to the town of Dover. It is a modern yet homely 75-bed care home, which has direct access at the rear into the picturesque Kearsney Abbey Gardens to which the formal gardens and lake areas are easily accessible for less able visitors and there is a small café in the grounds which residents and visitors frequently visit.

The home is divided into 3 separate floors with 4 different units offering nursing care for General Nursing, Dementia and 2 units for Older Person's Dementia Challenging Behaviour.

The ground floor unit is dedicated to non-ambulatory residents with advanced dementia care needs. The first-floor units are for residents with dementia who are ambulatory with challenging behaviour, whilst the second floor is dedicated to general nursing needs of older people with and without cognitive impairment.

With 24/7 dedicated care team of experienced nurses, carers and support staff, they work to deliver a personalised care approach. This is tailored to your loved one's needs, helping them to retain their identity, independence, well-being and self-worth. The home's care staff always take time to get to know residents by listening to stories, sharing moments with them and understanding their preferences. This builds stronger relationships so that residents never feel alone or misunderstood.

The team at Applecroft Care Home are absolutely committed to providing both physical and emotional well-being for their residents in a safe, comfortable environment your loved ones can truly call their own.
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Care Provided by Applecroft Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1550 – £1950
  • Self-Funded Nursing Dementia Care: £1550 – £1950
  • RESPITE Self-Funded Nursing Care: £1550 – £1950
  • RESPITE Self-Funded Nursing Dementia Care: £1550 – £1950

These prices are only a guideline, please contact Applecroft Nursing Home to find out the exact price for your requirements.

Contact Applecroft Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Applecroft Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jessica Morris (Interim Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visiting is permitted 24 hours of the day apart from at protected meal times, however will always accommodate should you be visiting your loved one. Please contact the service to ascertain times

Parking

  • On site parking available

Applecroft Nursing Home Reviews (42)

8.7

Applecroft Nursing Home has a Review Score of 8.7 (8.706) out of 10, based on 15 reviews in the last 2 years.
Over all time Applecroft Nursing Home has 42 reviews.

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Review from M R (Daughter of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff at Applecroft are absolutely wonderful. My mum took a while to settle in, and we are happy to say all seems well. They all know each individual by name and always know how Mum has been whenever I visit or call.
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Review from Paul W (Son of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very helpful and kind. There is so much for the residents to do if they wish. There are small animals at this place like guinea pigs so the people may stroke them which is great. My mum and dad love it there.
Reply from Fiona White, Regional Director at Applecroft Nursing HomeThank you for your very kind feedback, we aim to provide high-quality care where our residents are at the centre of all we do.
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Review from Virginia D (Wife of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Applecroft since April 2019 and I cannot fault anything in the way he has been lovingly cared for by the wonderful, kind carers and staff, now being bed-bound and having to be spoon fed. I could not wish for better care or a more friendly welcome.
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeIt has been our privilege to care for your husband, as you well know, a wonderful man who brings smiles and laughter to us all.
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Review from D H (Wife of Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident at Applecroft Nursing Home for 10 months. The care and kindness he received was exceptional. Also the support and friendship given to me and my family was so supportive.
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeThank you for your kind and honest feedback and review. Applecroft care staff always try to support family as much as possible as well as our residents.
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Review from Anthea C (Wife of Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family cannot praise the home enough. Be it the care at all levels. The dignity and care shown were second to none. From first entering it always felt like a cosy home which was down to the staff and care given. As visitors, we were also looked after so well. On the death of our loved
one, we were able to spend the last days with him witnessing first-hand how he was attended to, also making us comfortable and fed. Would recommend 100%.
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeThank you for your kind comments and praise for my staff. It was our privilege to care for your loved one and welcome you/your family into our Applecroft Family.
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Review from Amanda F (Daughter of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has received wonderful care and kindness at Applecroft Nursing Home. I would particularly like to thank all the staff who work on the Russet and Pippin Ward, both during the day and night shifts, for their compassion, competence, and exemplary standards of care. My mum was at Applecroft Nursing
Home for three years and was always treated with kindness, patience, and dignity. Thank you to everyone at Applecroft Nursing Home and most specifically, thanks to all the staff on the Russet and Pippin Ward who, in addition to their caring responsibilities, always took the time to explain processes and outcomes to me.
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeThank you for your review comments. These have been shared with the care staff on Russet and Pippin Unit. Applecroft care staff work very hard to provide the highest standards of care to all our residents and it is commendable to all the care staff to see the appreciation and positive feedback from relatives who truly acknowledge the exemplary standards of care and compassion shown to their loved ones.
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Review from Michelle T (Daughter of Resident) published on 9 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was put here during 2020 lockdown. Since he arrived the staff on Blossom unit have been amazing, cannot fault them, they are totally invested in the clients on that ward. Even telephone conversations with the staff to find out how Dad was were amazing also. Sadly my father passed away in August
2021, and while on end-of-life they were totally there for him and also us as a family as and when we visited. Always come in to check if we as Dad's family were OK, and often having chats with us to find out what sort of person Dad was before the dementia. Dad had a cheeky side even with dementia, and until the day he passed. My mum, myself, and my family cannot fault all the staff for the care that my dad received and will forever be in our family's thoughts and forever grateful.
Reply from Wendy Mcdonough, Regional Director at Applecroft Nursing HomeDear Michelle, sending condolences to you and your family on the demise of your father, he is greatly missed at Applecroft. Thank you so very much for taking the time to submit such a lovely review. Your kind words are really appreciated by the management and staff. Wishing you all the very best for the future.
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Review from Henry T (Husband of Resident) published on 27 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to the kindness and amazing patience of the staff at Applecroft, my experience as the husband of a resident with dementia has been a uniformly happy one. I can say without exaggeration that our relationship, which had been deteriorating badly in recent years, has been wonderfully restored. I
put this down to the atmosphere at Applecroft and the care taken by the staff to treat the residents as individuals and make their visitors welcome. I am always amazed that so many know me by name. I must not forget the tearoom on the ground floor which is so appreciated by visitors who want to spend time with their friends and loved ones in a place that has exactly the welcoming familiarity of any traditional tearoom. In a way, it is a non-threatening breath of the outside world.
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeThank you for your kind and supportive words. Our Tea room is the heart of the home, enjoyed and loved by all. My staff at Applecroft always go above and beyond to ensure all our residents are treated as individuals, just like one of the family.
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Review from John L (Brother of Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really must commend the excellent, dedicated and patient service of the staff of ‘Permain’ unit in Applecroft Nursing home. Their undoubted care of my dear sister is testimony to the very professional and thoughtful way in which they treat those that are in such need during their later life and in
such difficult times. My sincere thanks to you.
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeThank you for your kind words which have been passed onto the Permain staff. They will be so delighted to see your comments on the website as well. Your ongoing support is much appreciated.
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Review from Joyce W (Sister of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has had learning disabilities from birth, since 2009 had been a resident in two care homes before moving to Applecroft in October 2020. From May 2020 she had been in and out of hospital due to an eating and drinking disorder, which I believe came about due to the lockdown situation. Whilst
being treated in the hospital she came close to being put on an End of Life Pathway, it was suggested she went into a nursing home. I selected Applecroft because of how it was portrayed on its website. It has not disappointed me, the staff and environment on Permain Ward have succeeded where others failed and indeed had given up. The improvement in my sister is incredible. Due to covid, my only contact has been by telephone, the staff have always been very helpful, kind and patient, even in the early days of her residency when she was unsettled, they always gave me something positive to focus on. I would like to highlight their dedication to improving her quality of life. Thank you.
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeThank you for your kind comments. The commitment and dedication of all our staff in wanting to make a real difference to every residents' quality of life is always at the heart of our care. We appreciate your ongoing support and will continue to remain positive even with the ongoing challenges we all face.
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Review from Esther (Daughter of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All through the pandemic, the care staff at Applecroft have been amazing. They have phoned us with updates always been friendly, helpful and understanding of our feelings. They have kept dad safe and all staff have tried their hardest to keep covid free. We are so pleased that dad is in Applecroft he
always looks clean and smart and appears to be calmer and less volatile than when he was at home, so the carers must be very experienced and able to manage the behaviours of people with dementia. They have always tried to make visiting possible whenever the law has permitted it and the carer that supervises my mum's visit with dad is always very kind and helps mum to feel comfortable and able to engage in conversation.
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeThank you for your kind words. With regular visits now in place for relatives to spend quality time with their loved ones, our activities team are supporting residents and relatives with the engagement. So pleased this has been a positive experience for both. Much appreciate your continued support for Applecroft.
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Review from Drew L (Son-in-law of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In 2019, we had tremendous problems finding a nursing home suitable for my mother-in-law. Her previous care home was very good but could not cope with her needs, and the Applecroft challenging behaviour unit was recommended to us by a local professional. It was the best decision we could have made.
As my mother-in-law's mental and physical health has declined, the home has continued to go “above and beyond”. She is now bedridden, and we have been confident about her care even during this exceptional Covid period.
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeThank you for your kind comments and continued support. Exceptional 12 months for all but we are all hoping small, steady changes will make a big difference to all our lives.
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Review from Manny F (Son of Resident) published on 30 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is one of the best care homes I have come across. The staff are very caring and professional. The place is kept clean, safe and secure. My mother suffers from advanced dementia and will be 100 years old soon. The care she has received, has made her very content and settled. I can't thank you all
enough, as this means the world to me.
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Review from Gillian B (Niece of Resident) published on 20 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt who was 95 had vascular dementia and was admitted to Applecroft in December 2018 as I tried to look after her in her own home as well as looking after my husband who has MS. My aunt had various falls due to her failing eyesight and her dementia levels were getting worse. I did not want to put
her in a home as you hear so many horror stories but from day one the staff were extremely caring and very supportive of her family and kept us updated on her welfare. She was able to have her hair done by a visiting hairdresser and she always looked clean and well-fed, any medical problem was dealt with efficiently and myself and her sister cannot thank the staff enough. Unfortunately my aunt died in March this year and they gave her good end of life care, they even played some of her favourite music to calm her down in her last few days. Thank you all again for all the care and support you not only gave to my elderly aunt but to us as a family.
Reply from Barbara Alison, Home Manager at Applecroft Nursing HomeThank you for your kind words and feedback about the care your aunt received from my care team.
Stay safe and please do visit us when we have our Spring and Summer fetes, hoping for next year.
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Review from Michael G (Brother-in-law of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my sister in law was superb. Not only did they care for her but also myself.
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Review from Kezia H (Daughter of Resident) published on 13 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely grateful to Applecroft and all the staff who helped my father in the last six months of his life. He suffered from Alzheimer's and we struggled to find him a good home. My main goal was to make sure he was safe, happy and when the time came he experienced a 'good' death. The staff were
caring, friendly, professional and tactile. The atmosphere of the home always felt calm and they had made it as homely as they could. One major added benefit to the home is that it has a small wrap around garden and an entrance to a beautiful park with a small lake. I took my father there a few times in a wheelchair and I know he enjoyed it. We were able to be with him when he passed and I am sure he was grateful to all the staff that cared for him. It is a very hard job and I know it's hard to find a good care home for your loved one but this one was excellent.
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Review from Allan H (Husband of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I don't think you could find a more caring and supportive atmosphere anywhere else.
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Review from L B (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Apple Croft nursing home is such a lovely, caring nursing home, the staff cannot do enough for the residents, very caring, help residents to be interactive with activities. The Blossom tea room for the residents and families to sue is absolutely beautiful and relaxing, also have animal interaction which
is absolutely lovely for the residents, one word, wonderful!!
Beautiful rooms and wonderful staff.
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Review from ASH (Son of Resident) published on 9 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived at Applecroft in an extremely distressed state from various delays and mismanagement from the system and service providers!


In the year my mother has been living here at Applecroft, she has returned to a semi-normal state and is happy and content. My mother's well-being has not

been seen like this for nearly four years! I am able to go away for a week or two weeks without worrying about how she is being looked after at all.


The staff and the team, work together to make things happen in this very difficult climate with some very poorly people. The care and the service are consistent along with a good quality service in all areas. Well done to the staff and management team at Dover for making this happen.


Finally, I can get back on with my life and my career.


Keep up the good work.

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Review from Sheila W (Sister-in-law of Resident) published on 28 November 2016 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
On the 17th of October 2016, I visited my Brother-in-Law, and it was a lovely visit, as he has been bathed and dressed and brought downstairs to the lovely bright tea room. Unfortunately, on the 20th of October 2016 when we visited again, it was a different story. As soon as we stepped out of the lift
on the first floor, the disgusting smell hit you.
The whole place stank.
Lunches were being served, which one hopes would have an appetising smell - but they do not. In my Brother-in-Law's room, the commode and wee bottle both needed emptying, which my 76-year-old frail sister, did herself. The mattress and pillow had bedding removed. The floor was dirty and sticky. The room and my relative stank. It was disgusting.
Reply from Barbara Alison, General Manager at Applecroft Nursing HomeI am sorry you have had cause to raise issues in relation to Applecroft and the care provided to your Brother-in-law. I would very much appreciate the opportunity to discuss these with you in person. Please contact the home and arrange a suitable time to meet with myself to discuss your concerns. I look forward to hearing from you.
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Current Review Score: 8.7 (8.706)

Overview of Review Score

The Review Score of 8.7 (8.706) out of 10 for Applecroft Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.106 for Applecroft Nursing Home is calculated as follows: ( (96 Excellents x 5) + (38 Goods x 4) + (9 Satisfactorys x 3) + (12 Poors x 2) + (15 Very Poors x 1) ) ÷ 170 Ratings = 4.106
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Applecroft Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 12 Positive Reviews ÷ 15 = 0.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

12 Bed Vacancies

Posted: 07 Dec 2025

Nursing, Nursing Dementia, Dementia - Challenging Behaviour Funding by KCC, CHC Private

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Awards / Recognitions (6)

Meet the Team (0)

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