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The home offers personalised care plans that are designed to meet each resident’s...
Care Provided by Hyllden Heights
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hyllden Heights for full pricing details and T&Cs.
Contact Hyllden Heights to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Oakland Care
- Private Owned
Person in charge
- Laurence Thurlow(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2023
- Last Refurbishment: 2023
Room Information
- Single Rooms (78)
- Single Rooms with ensuite Wet Room (78)
Parking
- Parking on and off site.
Hyllden Heights Reviews (38)
Hyllden Heights has a Review Score of 9.8 (9.789) out of 10, based on 17 reviews in the last 2 years.
Over all time Hyllden Heights has 38 reviews.
Both my parents developed dementia and refused proper care in their own home. A care home was the only option. We chose Hyllden Heights as it is near to our home, but it has been a great choice for other reasons too. The staff are really caring and genuinely take an interest in their residents and they work hard to keep residents well fed, clean and entertained. My mum passed away a few weeks ago and the staff have been so kind to me and to my dad who remains with them. I can rest easy knowing that Dad is surrounded by people who look after him.
Thank you for taking time to leave a review, which is very appreciated by the wider team at Hyllden Heights.
High standards have been maintained throughout this time and the home still looks as good as new. More importantly the staff create a lovely atmosphere.
Thank you so much for taking the time to leave us a review for Hyllden Heights.
I am the older sister of a resident who has lived in the care home for approximately 18 months. I am not her next of kin - her youngest son is, and he has Power of Attorney and a close liaison with the staff. All the staff I have met are always polite and helpful. I visit once a week. My sister is always clean and well dressed, and the staff are really helpful and patient. The home is immaculate and well furnished. Medical or nursing staff available when required. A varied menu with plenty of choice. Good range of activities and facilities, cinema, hairdressers, etc. I am very pleased with her care, it compares well with other homes I have visited
Thank you for taking time to leave us a review, as it is much appreciated by the whole team at Hyllden Heights.
Note - some scores N/A (e.g., never eaten there)
Thank you so much for taking time to leave a review.
I honestly believe my mother's life has been enhanced by being here.
Thank you so much for your lovely review, I will make sure these words are passed onto the team. I know mum is a well loved resident.
Very quick healthcare response, and monitoring of my mum's condition which was then checked by the doctor and medication provided. The healthcare team provide a very personalised service, and take any issue seriously and promptly. Very happy with the care my mum receives.
Thank you so much for your lovely review, I will pass this to the team as they do like the feedback.
My parents have resided in Hyllden Heights Care Home since March 2024. During that time, my wife and I have been thoroughly satisfied with the care. Many of the staff have gone the extra mile in each case to meet the individual needs of my parents. Certain staff members have built a strong connection with my parents, and this is commendable. Hyllden Heights competes with the best - both in Tonbridge and further afield in terms of decor, facilities and a caring and committed staff.
Excellent care home. Facilities are very good. Staff are very attentive and professional in all departments. The nursing staff in particular have been very kind to our family. I would recommend Hyllden Heights without reservation.
1. Food is repetitive and many times below expectations.
2. Excellent coffee machine replaced simply because it was a 'group/management' decision.
3. Despite many requests, I am not receiving all emails (being sent to my wife instead) - please update all systems to ensure I receive all emails.
I have had a very happy time with my experience. But there are still moments when I have to rethink. Most of the people here require specialist treatment including me. We manage to have the problem solved.
Thank you so much for leaving us a review. Everyone here is very fond of you!
The Unit Manager CJ gave me a severe lecture on how this attitude was unacceptable and immediately summoned medical assistance. I was constantly monitored and given the care and attention that left me humbled and eternally grateful.
I am now well on my way to recovery. The age-old advice"Love one another" sums up my feelings for the staff at Hyllden Heights.
What a lovely review, which I will share with our team at our morning meeting. I can speak on behalf of everybody here when I say that we're glad that you pulled through.
My aunt moved to Hyllden Heights in January 2024 - she was 96 and rather frail after bouts of Covid followed by pneumonia. The care she received then and since has been wonderful, professional yet kind and understanding. Her room is very comfortable as are the lounge and the bistro where we can sit and have refreshments and a chat - the staff are always welcoming to visitors as well as caring towards residents.
Thank you for taking time to leave us a review. We are sharing these with our team to demonstrate that what they do matters. It will also be useful to read real feedback from future care seekers.
My relative sometimes complains about the food.
The facilities are very good and overall there is a very good atmosphere.
I would definitely recommend Hyllden Heights.
My father moved into Hyllden Heights in March after a severe stroke. The care he received was amazing. From the minute he arrived he was treated with tremendous kindness, much dignity and great respect by all. He was there 3 months and the care he received was second to none. My mother joined him for respite care for a month and Dad passed away within the first week. Everyone was so kind, gentle and sensitive to mum and they have supported her so well. I honestly cannot recommend this home highly enough. I am so thankful that Dad was able to spend his last 3 months here and for the care and love he was shown from all. From the lovely, friendly and highly efficient welcoming team to the incredible team of carers and nursing staff that tended so lovingly to both Mum and Dad. Not forgetting other staff who looked after them so well too. I will always be so grateful to everyone for being there for us all at such a difficult time. Mum has now moved in and is being excellently care for too.
We look forward to seeing you on your next visit!
We are so delighted, and relieved too, that Mum's new home is at Hyllden Heights. It has the loveliest atmosphere, and such a strong management and team leaders who are regularly checking in with us that all is well. They respond to any feedback, the smallest thing that may matter to my mum, they want to know about and support. The staff, from the moment you are greeted at Reception and then within, the Care team, those in the kitchen/ restaurant, maintenance and management, are all feeling like an extension of family to us, and wearing so many smiles, that helps create the positive atmosphere for Residents and visitors too. It is a huge relief for me and indeed for Mum, that she feels just so settled and happy there, and that I know I can rely on her being kindly looked after, as well as being offered happy, interesting days, plus cuddles, which are good for the soul! Her room is also generously sized, as is the bed. Moving in was the best decision she and our family could have made.
Thank you so much for your lovely review, I know that Mum is thought of very highly by all the staff and her smile, keeps us all smiling. I will pass your feedback to the rest of the team.
I would highly recommend this delightful care home and 100% would not want any relations I know to go anywhere else.
Thank you for your kind words, which we will share with the wider team.
The entire home is exceptionally well kept, clean, tidy and in excellent condition. The staff are very attentive and provide excellent care. The facilities for visitors are very well thought out and make visiting a real pleasure.
Thank you for your review, which we'll share with the team at Hyllden Heights. It means a lot to us!
We have been delighted as a family with every member of staff we have met and the care they give the residents.
Mum has been living at Hyllden Heights for 3 months now and she is enjoying the in-house chefs' 3-course meals, the activities team is incredible, led by one staff member, and they are so interactive with all the residents.
The staff are so welcoming and professional every time we have visited the home, it always has a real positive buzz about it from the bistro hub meeting area for drinks and cakes, the lovely outdoor patio seating space, the beautiful bedrooms, cinema room, the trips out in the minibus. We would highly recommend Hyllden Heights by Oakland Care.
Thank you so much for your review; we really appreciate the feedback. It's great to see Mum settling in so well. I will ensure I pass this on to the amazing team at Hyllden Heights.
Very happy with everything. The staff are wonderful. The standard of care is exemplary.
Thank you for taking the time to review us at Hyllden Heights, as it helps others when looking for care in the future. We will share your review with the wider team.
This is a lovely place, modern and clean and my mother is looked after extremely well. I would not hesitate to recommend it.
Thank you for your lovely review. The team will really appreciate your kindness.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 May 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 27 Oct 2025
Hyllden Heights care home has launched a unique dementia-friendly pop-up restaurant for people in the local community. Kentish Kitchen is thought to be the first of its kind in a...
There are no upcoming events for Hyllden Heights.
Awards / Recognitions (19)
- 06 May 2026Recipient: Oakland Care
- 30 Jan 2026Recipient: Oakland Care
- 31 Jan 2025Recipient: Hyllden Heights
Accreditations
There are no accreditations posted yet for Hyllden Heights.
Meet the Team (4)

Although I have been an acute trauma and orthopaedic nurse of 47 years in the RAF and NHS, I made the voluntary transition into the care sector seven years ago following a short career break when my father became unwell. This has been a very rewarding career move, resulting in me taking on the General Manager role at Hyllden Heights in March 2025. Our assurance to you is that the team at Hyllden Heights will always put the resident central to everything we do. Our ethos and core values are care, standards, respect and mindfulness, but more than anything, we are family.

I joined Oakland Care in October 2019 at our Lambwood Heights Care Home in Chigwell and have since gone from strength to strength. I have over seven years of experience working in the Social Care sector, previously as a Paramedic Nurse in my home country of Romania. I am passionate about working in Social Care as it allows me to ensure our residents are safe, and cared for and all their care and clinical needs are met. I also enjoy the interaction with our residents and relatives on a daily basis. I am passionate about my work as I can help people in need to live a happy, safe and independent life where everyone is treated individually, and their quality of life is maintained. In my spare time, I enjoy playing tennis, and football, socialising, visiting new places and discovering new cultures around the world.

I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Hyllden Heights. My experience in the role goes back 11 years now, including the commissioning of a new care home. Nothing gives me greater satisfaction than assisting families to explore full-time care options, whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!

After working in retail for six and a half years to ensure I was around to raise my two girls, it was time to change and start a new career for myself. I moved to the care sector, and in the few short weeks I have been here, I realise maybe I should have moved a lot sooner, as this, apart from having my girls, is probably the most rewarding thing I've done. Ensuring the residents have a smile on their faces makes my day. When I joined Oakland Care, I was instantly welcomed into the family, and I love coming to work every day. Outside of work, I enjoy spending time with my family and going on holidays.
Frequently Asked Questions about Hyllden Heights
What types of Care is Hyllden Heights registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hyllden Heights have?
There are 78 Single Rooms.
What are the Facilities & Services at Hyllden Heights?
Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hyllden Heights to the centre of Tonbridge?
2.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hyllden Heights to verify any information. View our terms and conditions. Hyllden Heights has an Enhanced Service -more info.