Hyllden Heights

Tonbridge Road, Hildenborough, Tonbridge TN11 9HJ
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Top 20 carehome certificate
9.7 33 Reviews
  • Hyllden Heights, Tonbridge
Situated in Hildenborough near Tonbridge in Kent, Hyllden Heights care home offers a unique rural location and luxury living.

Hyllden Heights is a purpose-built care home offering 76 private, en-suite rooms, as well as carefully designed living spaces across the home, including a cinema, hair salon and barbers with a nail room, arts and crafts room, therapy room, private dining room and beautifully landscaped garden areas.

The home offers personalised care plans that are designed to meet each resident’s unique needs and preferences. With experienced and well-trained staff, superb facilities, and a diverse range of daily activities, Hyllden Heights is a beautiful place to call home.

Hyllden Heights is part of Oakland Care.
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Care Provided by Hyllden Heights

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1930
  • Self-Funded Residential Dementia Care: from £1990
  • Self-Funded Nursing Care: from £2050

These prices are only a guideline, please contact Hyllden Heights to find out the exact price for your requirements.

Contact Hyllden Heights to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hyllden Heights to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Laurence Thurlow (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Parking

  • Parking on and off site.

Hyllden Heights Reviews (33)

9.7

Hyllden Heights has a Review Score of 9.7 (9.737) out of 10, based on 15 reviews in the last 2 years.
Over all time Hyllden Heights has 33 reviews.

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Reviewer Connection to Hyllden Heights
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Total of 33, showing 21-33
Review from Deborah P (Daughter of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our parents to Hyllden Heights in early autumn from another nearby care home and wish we had found it sooner. An inspirational management team with senior nursing backgrounds lead a caring, compassionate staff, many of whom have worked together previously. It is a cohesive team of nurses,
carers and support staff who have heart. They are open and welcoming to residents and their families. Dementia care is hard to staff because it is so demanding. It requires continuity of care from a constant team of committed, permanent staff, fully aware of the details of care plans and able to relate to those losing their faculties and sense of self with sensitivity and respect for each individual. Our father’s care was all we hoped for in his final months from just such committed nurses and carers and afforded him dignity and utmost respect through his final months and end-of-life care. Thank you Hyllden Heights for your exemplary care of our father and ongoing care of our mother.
Reply from Louise Groves, Client Relations Assistant at Hyllden HeightsThank you so much for your lovely review, Deborah. All these reviews mean a lot to us and I will ensure I pass this on to our amazing team at Hyllden Heights. I know that Dad is very missed and it was a pleasure to have met him and for the team to care for him, and for Mum, which they will continue to do.
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Review from J E (Wife of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care that my husband has received. All the staff have been very helpful and kind, very well supported by everyone and have been made very welcome at all times.
Reply from Louise Groves, Client Relations Assistant at Hyllden HeightsThank you for your lovely review of our home. I will pass your kind words on to the team, to show them how appreciated they are.
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Review from K H (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm feeling very reassured and happy with the way Mum and Dad are being cared for. The atmosphere is very happy and friendly and now look forward to visiting. They both look content and staff regularly come to take Dad to the toilet without being asked which tells me it's done regularly.
Reply from Louise Groves, Client Relations Assistant at Hyllden HeightsThank you so much for your kind review. I will pass your kind words on to the team. This really helps us to know that the hard work is appreciated.
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Review from Jenny B (Daughter of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very big thank you to everyone at Hyllden Heights for looking after our dear Mum for the past two months.
Mum was made to feel very welcome from day one and the move from another home was extremely smooth.
A very happy, vibrant, fun home where Mum was looked after with the utmost respect and dignity.
Fantastic
facilities, super food, excellent activities and lovely staff who get to know the residents well and become friends to all.
Thank you.
Reply from Louise Groves, Client Relations Assistant at Hyllden HeightsThank you for your lovely review, it was an absolute pleasure for the team to care for your mum. I will ensure these lovely words are passed to the team.
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Review from S M (Daughter of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you very much to everyone who has helped Mum and Dad settle in so well. I have been very impressed with the level of care and kindness shown to them. Hyllden Heights is a very welcoming place and it is such a relief to know Mum and Dad are safe and cared for. Thank you again.
Reply from Louise Groves, Client Relations Assistant at Hyllden HeightsThank you for your very kind words, I will pass on these to the amazing team at Hyllden Heights. It's been lovely to see them settle so well into their new home.
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Review from David C (Nephew of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent transition. Always a warm welcome.
Great facilities and care.
Comfortable environment.
Good communication.
We are rest assured she is well-looked after.
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Review from S W (Wife of Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring home. Hyllden Heights is very welcoming to both residents and their families. Caers are kind and caring. The surroundings are exceptional, always clean and tidy. The food is very good.
Reply from Louise Groves, Client Relations Assistant at Hyllden HeightsThank you so much for your lovely review, I will ensure your comments are passed to the team.
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Review from J H (Daughter of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is always treated with kindness and respect. The staff are mindful of her welfare and dignity at all times. Visitors are always made to feel welcome. The managers are very approachable and sort out concerns with peace and understanding. I could not be more pleased with the care my mother receives
at Hyllden Heights Care Home.
Reply from Louise Groves, Client Relations Assistant at Hyllden HeightsThank you very much for your kind review. I will ensure I pass your lovely comments to the team.
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Review from S S (Daughter-in-law of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, Mum has been in care for some time and we thought she always received the best. However, with a big family decision, we chose to move Mum to Hyllden Heights and we now never look back. We are all part of the Hyllden Heights family.
Mum says "It's good!". The staff and management are all
fantastic!
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Review from J J (Daughter of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hyllden Heights Care Home is truly outstanding and beautifully decorated to a very high standard. The stunning bespoke furniture and wonderful facilities has been carefully considered for the residents! The staff are extremely professional, caring, friendly and nothing is ever too much trouble. The
rooms are light and airy allowing it to feel very welcoming and I can relax knowing my mother is surrounded by the best care.
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Review from Carol W (Daughter of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are absolutely delighted with the care my mother receives at Hyllden Heights. She has flourished with their kind, warm and loving, professional care. The stimulation her brain is receiving from all the charming staff has meant her conversation and concentration has improved dramatically since she
moved there two months ago. She is happy, laughing and smiling, whenever we visit. The nursing care is second to none and minor, intelligent adjustments to her medication have resulted in her being much less tired and much more interested in life. I cannot recommend the care home too highly. Excellent value for money too. I only wish I could mention all the staff by name as they are all upbeat, patient and wonderful with both my mother and all our family and friends who visit. Truly exceptional!
Reply from Louise Groves, Client Relations Assistant at Hyllden HeightsThank you for your lovely review of our home. I will ensure I pass all these lovely comments on to the team so they know their work is greatly appreciated. Thank you again.
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Review from N C (Son-in-law of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleasantly surprised when I first walked into Hyllden Heights. the reception area was tastefully decorated and the staff very welcoming. It gave the impression of a five star hotel rather than a care home and later having looked around the building. I thought the facilities were excellent
staff have always been very happy and the coffee area near reception ensure a comfortable and relaxing atmosphere when visiting. I can't recommend Hyllden Heights more highly.
Reply from Louise Groves, Client Relations Assistant at Hyllden HeightsThank you so much for your review. I will pass these comments on to our fantastic team.
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Review from Vince S (Son of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with how well Dad has happily settled into the home. We cannot fault the service and care provided, and we enjoy our regular visits. The staff and facilities are excellent.
Reply from Louise Groves, Client Relations Assistant at Hyllden HeightsThank you very much for your lovely review of our home. I will certainly pass this on to the team as this means a lot and shows our great team their work is appreciated by all. I do know that the team are very fond of your dad too.
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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Hyllden Heights is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Hyllden Heights is calculated as follows: ( (167 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 180 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.837 Points relating to the number of positive Reviews for Hyllden Heights is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 15 Positive Reviews ÷ 15.6 = 0.962
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (4)

Laurie

Laurie Thurlow

Job Title: General Manager Joined: 2025

Although I have been an acute trauma and orthopaedic nurse of 47 years in the RAF and NHS, I made the voluntary transition into the care sector seven years ago following a short career break when my father became unwell. This has been a very rewarding career move, resulting in me taking on the General Manager role at Hyllden Heights in March 2025. Our assurance to you is that the team at Hyllden Heights will always put the resident central to everything we do. Our ethos and core values are care, standards, respect and mindfulness, but more than anything, we are family.

Claudiu

Claudiu Lucean

Job Title: Care Services Manager Joined: 2024

I joined Oakland Care in October 2019 at our Lambwood Heights Care Home in Chigwell and have since gone from strength to strength. I have over seven years of experience working in the Social Care sector, previously as a Paramedic Nurse in my home country of Romania. I am passionate about working in Social Care as it allows me to ensure our residents are safe, and cared for and all their care and clinical needs are met. I also enjoy the interaction with our residents and relatives on a daily basis. I am passionate about my work as I can help people in need to live a happy, safe and independent life where everyone is treated individually, and their quality of life is maintained. In my spare time, I enjoy playing tennis, and football, socialising, visiting new places and discovering new cultures around the world.

Michael

Michael Marley

Job Title: Senior Client Relations Manager Joined: 2022

I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Hyllden Heights. My experience in the role goes back 11 years now, including the commissioning of a new care home. Nothing gives me greater satisfaction than assisting families to explore full-time care options, whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!

Louise

Louise Groves

Job Title: Client Relations Assistant Joined: 2022

After working in retail for six and a half years to ensure I was around to raise my two girls, it was time to change and start a new career for myself. I moved to the care sector, and in the few short weeks I have been here, I realise maybe I should have moved a lot sooner, as this, apart from having my girls, is probably the most rewarding thing I've done. Ensuring the residents have a smile on their faces makes my day. When I joined Oakland Care, I was instantly welcomed into the family, and I love coming to work every day. Outside of work, I enjoy spending time with my family and going on holidays.

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