Submit a Review for Hyllden Heights
Tonbridge Road, Hildenborough, Tonbridge, TN11 9HJ
View full details of Hyllden HeightsLatest Reviews for Hyllden Heights
29 April 2026
My father-in-law had become frail and unable to go out alone, but remained fiercely independent and resistant to 'being cared for'. He reluctantly agreed to try Hyllden Heights, and I think expected to be able to find fault with an 'institutional' timetable. To our relief, the home has shaped itself
to his diet and eating schedule and he in turn has actually enjoyed some different offerings. His health and even eyesight seem to have improved (perhaps because of rigorous management of his medications), and instead of living in front of the TV, he has been exploring the home and becoming interested in the social life. The staff have been unfailingly kind and smiley, without being intrusive or patronising. It feels like he has come back to life.
16 April 2026
Excellent care home that has supported my father for a number of years
High standards have been maintained throughout this time and the home still looks as good as new. More importantly the staff create a lovely atmosphere.
16 April 2026
I am the older sister of a resident who has lived in the care home for approximately 18 months. I am not her next of kin - her youngest son is, and he has Power of Attorney and a close liaison with the staff. All the staff I have met are always polite and helpful. I visit once a week. My sister is
always clean and well dressed, and the staff are really helpful and patient. The home is immaculate and well furnished. Medical or nursing staff available when required. A varied menu with plenty of choice. Good range of activities and facilities, cinema, hairdressers, etc. I am very pleased with her care, it compares well with other homes I have visited
16 April 2026
Fabulous and friendly staff - from receptionists to carers. Always looking out for clients and always proactive to help. Thank you on behalf of our dear friend there.
Note - some scores N/A (e.g., never eaten there)
27 March 2026
My mother has resided at this care home for several years, the care is second to none, from the care staff,management staff,to the hospitality and activity staff, every member gives their all to make this a home from home loving caring welcoming place to live.
I honestly believe my mother's life
has been enhanced by being here.
29 January 2026
Very quick healthcare response, and monitoring of my mum's condition which was then checked by the doctor and medication provided. The healthcare team provide a very personalised service, and take any issue seriously and promptly. Very happy with the care my mum receives.
27 January 2026
My parents have resided in Hyllden Heights Care Home since March 2024. During that time, my wife and I have been thoroughly satisfied with the care. Many of the staff have gone the extra mile in each case to meet the individual needs of my parents. Certain staff members have built a strong
connection with my parents, and this is commendable. Hyllden Heights competes with the best - both in Tonbridge and further afield in terms of decor, facilities and a caring and committed staff.
26 January 2026
Excellent care home. Facilities are very good. Staff are very attentive and professional in all departments. The nursing staff in particular have been very kind to our family. I would recommend Hyllden Heights without reservation.
21 January 2026
Generally excellent, but please note the following:
1. Food is repetitive and many times below expectations.
2. Excellent coffee machine replaced simply because it was a 'group/management' decision.
3. Despite many requests, I am not receiving all emails (being sent to my wife instead) - please
update all systems to ensure I receive all emails.
14 January 2026
I have had a very happy time with my experience. But there are still moments when I have to rethink. Most of the people here require specialist treatment including me. We manage to have the problem solved.
14 January 2026
I have been a resident at Hyllden Heights Care Home for over two years now and I was aware from the beginning that it was, by far, the best Home I have been in .(I have been in three). At the end of October 2025 I had the misfortune to fall and break my femur. After the hip operation I was bed
-bound and required to do excruciating exercises. The Carers and Activities staff rallied round to give me every assistance to get me back on my feet again. Part way through my recovery I got a severe lung infection and was on the point of losing the zest for living. (I should point out that I am 96 years old.)
The Unit Manager CJ gave me a severe lecture on how this attitude was unacceptable and immediately summoned medical assistance. I was constantly monitored and given the care and attention that left me humbled and eternally grateful.
I am now well on my way to recovery. The age-old advice"Love one another" sums up my feelings for the staff at Hyllden Heights.
14 January 2026
My aunt moved to Hyllden Heights in January 2024 - she was 96 and rather frail after bouts of Covid followed by pneumonia. The care she received then and since has been wonderful, professional yet kind and understanding. Her room is very comfortable as are the lounge and the bistro where we can sit
and have refreshments and a chat - the staff are always welcoming to visitors as well as caring towards residents.
12 January 2026
The care of the residents by the staff is excellent. All the staff are very smiley and always helpful towards the residents and visitors.
My relative sometimes complains about the food.
The facilities are very good and overall there is a very good atmosphere.
I would definitely recommend Hyllden
Heights.
12 November 2025
My father moved into Hyllden Heights in March after a severe stroke. The care he received was amazing. From the minute he arrived he was treated with tremendous kindness, much dignity and great respect by all. He was there 3 months and the care he received was second to none. My mother joined him
for respite care for a month and Dad passed away within the first week. Everyone was so kind, gentle and sensitive to mum and they have supported her so well. I honestly cannot recommend this home highly enough. I am so thankful that Dad was able to spend his last 3 months here and for the care and love he was shown from all. From the lovely, friendly and highly efficient welcoming team to the incredible team of carers and nursing staff that tended so lovingly to both Mum and Dad. Not forgetting other staff who looked after them so well too. I will always be so grateful to everyone for being there for us all at such a difficult time. Mum has now moved in and is being excellently care for too.
27 January 2025
We are so delighted, and relieved too, that Mum's new home is at Hyllden Heights. It has the loveliest atmosphere, and such a strong management and team leaders who are regularly checking in with us that all is well. They respond to any feedback, the smallest thing that may matter to my mum, they
want to know about and support. The staff, from the moment you are greeted at Reception and then within, the Care team, those in the kitchen/ restaurant, maintenance and management, are all feeling like an extension of family to us, and wearing so many smiles, that helps create the positive atmosphere for Residents and visitors too. It is a huge relief for me and indeed for Mum, that she feels just so settled and happy there, and that I know I can rely on her being kindly looked after, as well as being offered happy, interesting days, plus cuddles, which are good for the soul! Her room is also generously sized, as is the bed. Moving in was the best decision she and our family could have made.
06 November 2024
Hyllden Heights Care Home is amazing! The staff are so kind, caring and professional. It is so well organised, everything is so clean and immaculate! Thank you to all the care staff and everyone. You are all just fabulous.
I would highly recommend this delightful care home and 100% would not want
any relations I know to go anywhere else.
08 October 2024
The entire home is exceptionally well kept, clean, tidy and in excellent condition. The staff are very attentive and provide excellent care. The facilities for visitors are very well thought out and make visiting a real pleasure.
09 July 2024
My mother 89, decided that she couldn't live at home any longer due to falls. We found Hyllden Heights care home, it has just been open for 14 months and is beautifully decorated, they have really thought about what a modern care home facility should be like.
We have been delighted as a family with
every member of staff we have met and the care they give the residents.
Mum has been living at Hyllden Heights for 3 months now and she is enjoying the in-house chefs' 3-course meals, the activities team is incredible, led by one staff member, and they are so interactive with all the residents.
The staff are so welcoming and professional every time we have visited the home, it always has a real positive buzz about it from the bistro hub meeting area for drinks and cakes, the lovely outdoor patio seating space, the beautiful bedrooms, cinema room, the trips out in the minibus. We would highly recommend Hyllden Heights by Oakland Care.
02 July 2024
Very happy with everything. The staff are wonderful. The standard of care is exemplary.
13 June 2024
This is a lovely place, modern and clean and my mother is looked after extremely well. I would not hesitate to recommend it.
Latest Reviews for Hyllden Heights
29 April 2026
My father-in-law had become frail and unable to go out alone, but remained fiercely independent and resistant to 'being cared for'. He reluctantly agreed to try Hyllden Heights, and I think expected to be able to find fault with an 'institutional' timetable. To our relief, the home has shaped itself
to his diet and eating schedule and he in turn has actually enjoyed some different offerings. His health and even eyesight seem to have improved (perhaps because of rigorous management of his medications), and instead of living in front of the TV, he has been exploring the home and becoming interested in the social life. The staff have been unfailingly kind and smiley, without being intrusive or patronising. It feels like he has come back to life.
16 April 2026
Excellent care home that has supported my father for a number of years
High standards have been maintained throughout this time and the home still looks as good as new. More importantly the staff create a lovely atmosphere.
16 April 2026
I am the older sister of a resident who has lived in the care home for approximately 18 months. I am not her next of kin - her youngest son is, and he has Power of Attorney and a close liaison with the staff. All the staff I have met are always polite and helpful. I visit once a week. My sister is
always clean and well dressed, and the staff are really helpful and patient. The home is immaculate and well furnished. Medical or nursing staff available when required. A varied menu with plenty of choice. Good range of activities and facilities, cinema, hairdressers, etc. I am very pleased with her care, it compares well with other homes I have visited
16 April 2026
Fabulous and friendly staff - from receptionists to carers. Always looking out for clients and always proactive to help. Thank you on behalf of our dear friend there.
Note - some scores N/A (e.g., never eaten there)
27 March 2026
My mother has resided at this care home for several years, the care is second to none, from the care staff,management staff,to the hospitality and activity staff, every member gives their all to make this a home from home loving caring welcoming place to live.
I honestly believe my mother's life
has been enhanced by being here.
29 January 2026
Very quick healthcare response, and monitoring of my mum's condition which was then checked by the doctor and medication provided. The healthcare team provide a very personalised service, and take any issue seriously and promptly. Very happy with the care my mum receives.
27 January 2026
My parents have resided in Hyllden Heights Care Home since March 2024. During that time, my wife and I have been thoroughly satisfied with the care. Many of the staff have gone the extra mile in each case to meet the individual needs of my parents. Certain staff members have built a strong
connection with my parents, and this is commendable. Hyllden Heights competes with the best - both in Tonbridge and further afield in terms of decor, facilities and a caring and committed staff.
26 January 2026
Excellent care home. Facilities are very good. Staff are very attentive and professional in all departments. The nursing staff in particular have been very kind to our family. I would recommend Hyllden Heights without reservation.
21 January 2026
Generally excellent, but please note the following:
1. Food is repetitive and many times below expectations.
2. Excellent coffee machine replaced simply because it was a 'group/management' decision.
3. Despite many requests, I am not receiving all emails (being sent to my wife instead) - please
update all systems to ensure I receive all emails.
14 January 2026
I have had a very happy time with my experience. But there are still moments when I have to rethink. Most of the people here require specialist treatment including me. We manage to have the problem solved.
14 January 2026
I have been a resident at Hyllden Heights Care Home for over two years now and I was aware from the beginning that it was, by far, the best Home I have been in .(I have been in three). At the end of October 2025 I had the misfortune to fall and break my femur. After the hip operation I was bed
-bound and required to do excruciating exercises. The Carers and Activities staff rallied round to give me every assistance to get me back on my feet again. Part way through my recovery I got a severe lung infection and was on the point of losing the zest for living. (I should point out that I am 96 years old.)
The Unit Manager CJ gave me a severe lecture on how this attitude was unacceptable and immediately summoned medical assistance. I was constantly monitored and given the care and attention that left me humbled and eternally grateful.
I am now well on my way to recovery. The age-old advice"Love one another" sums up my feelings for the staff at Hyllden Heights.
14 January 2026
My aunt moved to Hyllden Heights in January 2024 - she was 96 and rather frail after bouts of Covid followed by pneumonia. The care she received then and since has been wonderful, professional yet kind and understanding. Her room is very comfortable as are the lounge and the bistro where we can sit
and have refreshments and a chat - the staff are always welcoming to visitors as well as caring towards residents.
12 January 2026
The care of the residents by the staff is excellent. All the staff are very smiley and always helpful towards the residents and visitors.
My relative sometimes complains about the food.
The facilities are very good and overall there is a very good atmosphere.
I would definitely recommend Hyllden
Heights.
12 November 2025
My father moved into Hyllden Heights in March after a severe stroke. The care he received was amazing. From the minute he arrived he was treated with tremendous kindness, much dignity and great respect by all. He was there 3 months and the care he received was second to none. My mother joined him
for respite care for a month and Dad passed away within the first week. Everyone was so kind, gentle and sensitive to mum and they have supported her so well. I honestly cannot recommend this home highly enough. I am so thankful that Dad was able to spend his last 3 months here and for the care and love he was shown from all. From the lovely, friendly and highly efficient welcoming team to the incredible team of carers and nursing staff that tended so lovingly to both Mum and Dad. Not forgetting other staff who looked after them so well too. I will always be so grateful to everyone for being there for us all at such a difficult time. Mum has now moved in and is being excellently care for too.
27 January 2025
We are so delighted, and relieved too, that Mum's new home is at Hyllden Heights. It has the loveliest atmosphere, and such a strong management and team leaders who are regularly checking in with us that all is well. They respond to any feedback, the smallest thing that may matter to my mum, they
want to know about and support. The staff, from the moment you are greeted at Reception and then within, the Care team, those in the kitchen/ restaurant, maintenance and management, are all feeling like an extension of family to us, and wearing so many smiles, that helps create the positive atmosphere for Residents and visitors too. It is a huge relief for me and indeed for Mum, that she feels just so settled and happy there, and that I know I can rely on her being kindly looked after, as well as being offered happy, interesting days, plus cuddles, which are good for the soul! Her room is also generously sized, as is the bed. Moving in was the best decision she and our family could have made.
06 November 2024
Hyllden Heights Care Home is amazing! The staff are so kind, caring and professional. It is so well organised, everything is so clean and immaculate! Thank you to all the care staff and everyone. You are all just fabulous.
I would highly recommend this delightful care home and 100% would not want
any relations I know to go anywhere else.
08 October 2024
The entire home is exceptionally well kept, clean, tidy and in excellent condition. The staff are very attentive and provide excellent care. The facilities for visitors are very well thought out and make visiting a real pleasure.
09 July 2024
My mother 89, decided that she couldn't live at home any longer due to falls. We found Hyllden Heights care home, it has just been open for 14 months and is beautifully decorated, they have really thought about what a modern care home facility should be like.
We have been delighted as a family with
every member of staff we have met and the care they give the residents.
Mum has been living at Hyllden Heights for 3 months now and she is enjoying the in-house chefs' 3-course meals, the activities team is incredible, led by one staff member, and they are so interactive with all the residents.
The staff are so welcoming and professional every time we have visited the home, it always has a real positive buzz about it from the bistro hub meeting area for drinks and cakes, the lovely outdoor patio seating space, the beautiful bedrooms, cinema room, the trips out in the minibus. We would highly recommend Hyllden Heights by Oakland Care.
02 July 2024
Very happy with everything. The staff are wonderful. The standard of care is exemplary.
13 June 2024
This is a lovely place, modern and clean and my mother is looked after extremely well. I would not hesitate to recommend it.