Upton House

My cousin has resided at Upton House since March this year, having left her home of 56 years in London, due to her deteriorating mental health. We needed her to be near remaining family and are so glad we found Upton House. She has settled there, due to the outstanding care She is receiving and the facilities at Upton House. These provide a cheerful and homely atmosphere for both patients and visitors, who are treated by the staff and management with kindness and courtesy. I would fully recommend Upton House.

Thank you so much to all at Upton House for making my birthday yesterday so special. I had been very kindly invited to lunch and when the carers learnt it was my birthday, they went to great lengths to make it very special for us. As is usual at Upton House, the carers go to great lengths to ensure everyone is happy, the dedication, compassion and care which they show is exemplary. Very many thanks again to all concerned.

Whenever I visit Upton House I feel at home. I love greeting all the residents by name. I am always offered a hot drink, often with some homemade cake! The staff are vigilant and friendly. They seem to genuinely care for the residents. The owner knows each resident personally and has great respect for them. Can appear a bit untidy on first impression, but the owner likes the place to feel like home!

we all feel (our family) that Bill is cared for extremely well, treated with care & dignity. if there is a problem we are always contacted

I was overwhelmed with sadness when I arrived as I have never had a relative in care, however this was short lived as I saw how well cared for, and happy my Grandma was. We sat in the beautiful garden having tea and ice cream, it was very much a home from home. Delighted my mother got a well earned break and my Grandma enjoyed her stay.

Upton House has been a much needed place of care for my Dad, he moved in at the end of May/beginning of June after a very traumatic few months. Upton House and all the staff have made us feel welcome as a whole family and they meet Dads needs so well. The care overall is excellent, consistent and is tailored to each and everyone's needs, so Dad is stimulated, encouraged and regulated well when distressed. The care of him and the other residents over this very hot summer has been excellent, ice lollies, plenty of fluids, shade and the outside for the breeze and top up of Vitamin D - this reassures us as a family and Dad loves it. In his words 'If I cannot live at home then this place is pretty good for an alternative'. The home is clean and well cared for and the staff are attentive and I can see the care they have for Dad and how they put their residents first in all that they do. Dad loves the food and the singers he loves. Thank you Upton House for allowing us to become family again

100 percent perfect first time anywhere this is like home from home I can not thank Upton House for the care and love they have given to mum staff excellent they always notice if anyone needs any help home is spotlessly clean and tidy no nasty smells I called in few times mum happy laughing with staff and other guests they have different people in singing which mum really enjoyed think mum thanked the chef every day for the wonderful food a big thank you Upton House you was a perfect find for our family

My one negative is that residents are not taken out on trips, especially in the warm weather, though in the information it lists a minibus being available and the home does not have an activities person. My sister does complain of boredom at times as she has a very intelligent brain, there is not enough stimulation for her and this is concerning.

Upton House is more than just a Care Home. It provides a rural, homely, family feel where the staff have huge hearts and immense patience.

From arriving at the door the staff are welcoming, helpful, always recognise you and know who you are and have come to see. My mother is bed bound. The accommodation, bed linen and her bedwear are clean and well presented. My mother see the staff are her friends and possibly family now and they seem to be fond her too. Nothing is too much trouble. I would recommend this Dementia Care Home to friends and family with no hesitation.

Highly trained & very competent staff in all areas of their work & care.

There are several things I have noticed that you do not see when you are looking for a care home. The carers at Upton House have always been there for Mum whether it's a cuddle when she is having a teary, anxious day or just filing a broken nail. When I arrive, there is always a smile and a chat from the carers which is so reassuring when not sure what mood Mum is going to nine. The home itself always struck me as homely (unusual for a care home). They also decorate the home for events, such as easter and VE day which adds to a lovely atmosphere, to help Mum feel at home.

Mum has been a resident at Upton House for nearly three years now. We visit frequently and are always welcomed as though we are coming home, no matter what time of day (and often spur of the moment). On each visit, Upton still feels more like a country house with accompanying garden, than a care home. Knowing that Mum is so well-cared for has reassured us from day one, especially when witnessing first-hand the warmth and thoughtfulness shown by all carers towards residents. Always smiling and working so hard to make sure all residents are as comfortable as possible. Highly recommended!

My wife was a resident at Upton House, which is a specialist Residential Care Home for persons suffering from Alzheimer's and Dementia, for nearly six years. The Home cares for residents up to a maximum of 20. My wife was only able to exceed her life expectancy as a result of the excellent standard of care she received from the members of staff who looked after her with loving compassion and devotion, for which I will always be eternally grateful. I would commend Upton House to any family looking to find a Residential Care Home for a loved one suffering from this cruel and debilitating illness.

Upton House is fantastic!! The staff are all lovely and look after Mum very well. Three days a week music and singalong are provided and the residents all nod along and enjoy it. I would quite happily recommend Upton House to anyone as I know they would be well cared for.

My nanna who has dementia moved into Upton House in November 2024 because my grandad's health has deteriorated and is now unable to look after her. Since the day she moved in, I have absolutely no complaints the staff here are amazing and nothing is too much trouble for them and have really taken care of my nanna. She is being really well looked after, they have entertainment for the residents, which my nanna really enjoys. The chef makes brilliant homemade cakes daily and fresh meals. My nanna is really happy here and is always clean. If she needs a doctor or anything they sort that out for her, the communication is brilliant between staff and family members. I am extremely happy that I chose Upton House for my nanna 10/10.

Upton House is wonderful. The manager and her team provided dignified care to my mum at all times. All staff are friendly and caring, they looked after Mum well and always with a smile for her. You could see they really care. It's difficult seeing a loved one move to residential care but I can 100% say that the team made such a difference to Mum in her time there, we were reassured that she was in the right place. The support to us was also there from the owners and all the team. We are so grateful to them all and cannot thank them enough for looking after Mum like one of the family. It's a beautiful home with a lovely garden, entertainment, homemade cakes and well-cooked food - every little detail is thought about, the chef tailored meals to encourage Mum to eat. They have a dedicated staff member to make sure the residents have everything they need and a lovely team who look after the rooms. Too many things to mention in one review, but in summary highly recommend it.

Very friendly staff and owners. Easy access and parking. Lots of different entertainment for residents. The staff are all very caring to residents and visitors. Helpful. Lovely state-type house and garden. Possibly could do with an onsite nurse for difficult decisions.

My grandad currently resides at Upton House. We have found the grounds, facilities and staff all to be perfectly suited for his needs. The care home is a lovely old building with idyllic surroundings and situated just a stone's throw from Sandwich where my Grandad lived for most of his life. We do not get to visit as often as we should due to work constraints, however we are always kept well informed and regularly updated by the care team who go above and beyond to ensure Grandad's needs are met. Very happy with the services provided by the team and are relieved that Grandad is looked after well and in the right place.

Upton House was a perfect place for my brother-in-law. He had isolated himself during the pandemic and was in great need of good care. Since we live in the United States, it was especially important that we knew he would be in a good caring, safe, lovely place where he could flourish. Once settled in he 'came back to life', eating well and interacting with other residents and enjoying his life again. Many times we have related to friends and family about what a wonderful place Upton House was for him. We are very grateful to the staff and the owners for his good care.