Upton House

Deal Road, Worth, Sandwich, CT14 0BA

Upton House is situated in secure gardens and grounds and provides Dementia, Alzheimer and EMI care. This large Georgian house is in the pretty village of Worth, on the outskirts of Sandwich. Upton enjoys a reputation that is a reflection on the ability, dedication and professionalism of its well motivated and highly trained staff. The home has been established and run by the same family for over 30 years and offers spacious accommodation for 20 people with dementia. Activities available include Art Sessions, Gardening, Music Therapy and Reminiscence.

Please call for further information.

Owner: Peter & Patricia Jolin

Person in charge: Kim Phillips (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Private Self Funding. Ages 60+.

Single Rooms: 20

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Upton House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Upton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Upton House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Upton House is calculated as follows: ( (176 Excellents x 5) + (16 Goods x 4) ) ÷ 192 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Upton House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 7 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Upton House has a Review Score of 9.9 (9.917) from 16 Reviews


Average Ratings

  • Excellent
    16
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Upton House?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Upton House

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

I am very impressed with the excellent care and attention my dad receives from the whole team of dedicated carers at Upton House.
There is always someone on hand to attend to his needs.
The food at mealtimes are of a consistently high standard and there is a wonderful family atmosphere which is evident on my frequent visits to see dad.
There is a lovely feeling of calmness about the whole place and this had undoubtedly helped to settle dad and make him more relaxed and happy in such a welcoming environment and friendly surroundings.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   4.7 out of 5

We are completely happy and very pleased the care my mother-in-law receives. The home, the surroundings and staff are wonderful. The entertainment provided and food that is all home cooked is presented very well. We are always welcome with a smile and happily allowed in anytime.

A wonderful place to spend your final years.

A* all round.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   5 out of 5

My mum has been in Upton House now for 18 months and really happy with the care my mum gets. It's like a home from home. When you visit you are so welcome and the atmosphere is just lovely. The staff are amazing and I don't believe you can get better.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   5 out of 5

I have been visiting my auntie for a year now and what I have seen of the care of these residents of Upton House is wonderful. They are treated as a family. The carers and staff are lovely people. I couldn't fault anything with this care home. If god forbid I need care in my old age, this is the place for me.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   5 out of 5

My wife has been a resident in Upton House for over 3 years. I visit on a very regular basis and have found the staff are so dedicated and always cheerful. Food is of a very high standard, with regular BBQs in the garden in summer. Music is a very good stimulant, the quality of the very regular musicians is excellent. No hesitation in saying a big thank you to all. A very well run home.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   5 out of 5

Safe, warm, friendly environment. Fabulous activities, food, singers. More than satisfied at the excellent care my father receives.

Would highly recommend Upton House.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   4.8 out of 5

After two years at home with 24 hour care, the time had come for my mother to receive care home care. My cousin and I had visited many homes in the area and decided on Upton House, Worth, Deal.
My mother was welcomed by all the friendly staff and settled in. Her mobility was encouraged and immediately improved. I am very impressed with the appetising menu delivered daily and the activities that are organised regularly for all the residents. My mother has been in Upton House now for 9 months and seems very settled, happy and content, which was always my goal.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   5 out of 5

It's lovely to see my nan so happy, well looked after and has a laugh. It's nice to see the carers come and sit and have a chat with her. She loves living here.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   5 out of 5

Lovely home, always feels welcome, staff are excellent. The care my nan receives is amazing. She is so happy to be living at Upton House.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   5 out of 5

Upton House gives outstanding care for my nan very friendly to myself and other members of my family. Always very clean and tidy food looks great. I will always know my nan is in safe hands at all times and will be happy.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   5 out of 5

This is not the first home my mother tried but it will certainly be the last. The place is delightful, the staff brilliant and the food good. I've got my name down already.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been in Upton House, Worth since September 2016. I have bene really pleased with the care she is receiving. She is so well looked after. Her room is lovely and personal to her. She is always well dressed, hair done and pampered. I cannot rate it highly enough.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   5 out of 5

Staff are superb at managing care providing mental and physical stimulation and exercise. The home puts on continual engagement and entertainment. Residents are all happy and kept in excellent condition and presentation is immaculate. All residents are addressed by name and adapted to depending on their individual needs.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   5 out of 5

A very well run home with caring staff. The residents are supported and looked after very well and encouraged to join in activities.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   4.9 out of 5

I have visited Upton House on a weekly basis for the past 18 months and have always found the staff welcoming and all rooms fresh and clean. Staff are cheerful and interact well with residents, maintaining a professional approach. The food seems good quality and I have noted meals varied to suite residents needs and preferences. Entertainment is television, films and games, by visiting musicians and an activity therapist. Whilst residents are never 'left alone' there is always the opportunity to find a 'quite corner'. As a relative I am encouraged to visit at any time of day and invited to regular special events such as birthdays and garden parties. Senior staff are well informed as to my sister in laws personal condition and are always approachable, informative and reassuring when the need arises. Whilst she cannot always convey her thoughts herself my sister in law usually seems relaxed and appears well cared for in a 'homely' rather than in an 'impersonal home' environment.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   4.8 out of 5

My aunt was very reluctant to move to residential care and had to be coerced to move. After a short period with support of staff she settled in and was very happy there. She built friendly relationships with the staff and other residents.
Her health needs were well looked after and the GP came and hospital visits were supported. A lovely homely atmosphere.

How likely would you be to recommend Upton House? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 03 Apr 2018

single room ground floor

Awards / Recognitions

February 2018

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Upton House