Upton House, Sandwich, Kent
Upton House, Sandwich, Kent
Upton House, Sandwich, Kent

Upton House is situated in secure gardens and grounds and provides Dementia, Alzheimer and EMI care. This large Georgian house is in the pretty village of Worth, on the outskirts of Sandwich. Upton enjoys a reputation that is a reflection on the ability, dedication and professionalism of its well motivated and highly trained staff. The home has been established and run by the same family for over 30 years and offers spacious accommodation for 20 people with dementia. Activities available include Art Sessions, Gardening, Music Therapy and Reminiscence.

Please call for further information.

Owner: Peter & Patricia Jolin

Person in charge: Kim Phillips (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Private Self Funding. Ages 60+.

Single Rooms: 20

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Upton House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Upton House has a Review Score of 9.9 (9.929)

The Review Score of 9.9 (maximum of 10) for Upton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Upton House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.929 for Upton House is calculated as follows: ( (145 Excellents x 5) + (11 Goods x 4) ) ÷ 156 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Upton House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 10 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Upton House?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Upton House

  • Daughter of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

After two years at home with 24 hour care, the time had come for my mother to receive care home care. My cousin and I had visited many homes in the area and decided on Upton House, Worth, Deal.
My mother was welcomed by all the friendly staff and settled in. Her mobility was encouraged and immediately improved. I am very impressed with the appetising menu delivered daily and the activities that are organised regularly for all the residents. My mother has been in Upton House now for 9 months and seems very settled, happy and content, which was always my goal.

How likely would you be to recommend Upton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's lovely to see my nan so happy, well looked after and has a laugh. It's nice to see the carers come and sit and have a chat with her. She loves living here.

How likely would you be to recommend Upton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely home, always feels welcome, staff are excellent. The care my nan receives is amazing. She is so happy to be living at Upton House.

How likely would you be to recommend Upton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Upton House gives outstanding care for my nan very friendly to myself and other members of my family. Always very clean and tidy food looks great. I will always know my nan is in safe hands at all times and will be happy.

How likely would you be to recommend Upton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is not the first home my mother tried but it will certainly be the last. The place is delightful, the staff brilliant and the food good. I've got my name down already.

How likely would you be to recommend Upton House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has resided at Upton House for the last year, the house and care is second to none. The standards, residents, facilities are superb. I have no faults with Upton House I would certainly recommend.

How likely would you be to recommend Upton House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been in Upton House, Worth since September 2016. I have bene really pleased with the care she is receiving. She is so well looked after. Her room is lovely and personal to her. She is always well dressed, hair done and pampered. I cannot rate it highly enough.

How likely would you be to recommend Upton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are superb at managing care providing mental and physical stimulation and exercise. The home puts on continual engagement and entertainment. Residents are all happy and kept in excellent condition and presentation is immaculate. All residents are addressed by name and adapted to depending on their individual needs.

How likely would you be to recommend Upton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is the most amazing home I have ever been in. It's immaculate, food superb, the staff excellent, the environment is a family based home and second to none. I've looked at lots of homes in the Deal area and this is the best you can get.

How likely would you be to recommend Upton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been a resident for the past 2 years. Having had 6 years of visiting my wife's sister in care homes, it gives me great pleasure to be able to write my experiences of Upton House. I visit on a very regular basis and am always so impressed with all aspects of the home. The latest QCQ visit has led to improvements in Upton House. Staff are always cheerful and have good interaction with the residents. Food is of a very high standard and there are regular visits by musicians and activity therapist. Televisions, musicals etc. has good interaction with residents. Senior staff are very approachable and I have great thanks to all staff for the care and support to my wife.

How likely would you be to recommend Upton House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very well run home with caring staff. The residents are supported and looked after very well and encouraged to join in activities.

How likely would you be to recommend Upton House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have visited Upton House on a weekly basis for the past 18 months and have always found the staff welcoming and all rooms fresh and clean. Staff are cheerful and interact well with residents, maintaining a professional approach. The food seems good quality and I have noted meals varied to suite residents needs and preferences. Entertainment is television, films and games, by visiting musicians and an activity therapist. Whilst residents are never 'left alone' there is always the opportunity to find a 'quite corner'. As a relative I am encouraged to visit at any time of day and invited to regular special events such as birthdays and garden parties. Senior staff are well informed as to my sister in laws personal condition and are always approachable, informative and reassuring when the need arises. Whilst she cannot always convey her thoughts herself my sister in law usually seems relaxed and appears well cared for in a 'homely' rather than in an 'impersonal home' environment.

How likely would you be to recommend Upton House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My aunt was very reluctant to move to residential care and had to be coerced to move. After a short period with support of staff she settled in and was very happy there. She built friendly relationships with the staff and other residents.
Her health needs were well looked after and the GP came and hospital visits were supported. A lovely homely atmosphere.

How likely would you be to recommend Upton House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for Upton House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Upton House