Upton House

Deal Road, Worth, Sandwich, CT14 0BA
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9.8 65 Reviews
  • Upton House, Sandwich
Upton House is situated in secure gardens and grounds and provides dementia, Alzheimer's and EMI care. This large Georgian house is in the pretty village of Worth, on the outskirts of Sandwich.

Upton enjoys a reputation that is a reflection of the ability, dedication and professionalism of its well motivated and highly trained staff.

The home has been established and run by the same family for over 40 years and offers spacious accommodation for 20 people with dementia.

Activities available include Art Sessions, Gardening, Music Therapy and Reminiscence.

Please call for further information.
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Care Provided by Upton House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1650
  • Self-Funded Residential Dementia Care: £1450 – £1650
  • RESPITE Self-Funded Residential Care: £1450 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1636

These prices are only a guideline, please contact Upton House to find out the exact price for your requirements.

Contact Upton House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Upton House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Peter & Patricia Jolin

Person in charge

  • Sarah Davis (Registered Care Manager)

Local Authority / Social Services

Admission Criteria

  • Private Self Funding
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (2)

Upton House Reviews (65)

9.8

Upton House has a Review Score of 9.8 (9.827) out of 10, based on 17 reviews in the last 2 years.
Over all time Upton House has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Upton House
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Total of 65, showing 41-60
Review from A H (Granddaughter of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my grandad's dementia diagnosis at the beginning of this year, he has rapidly declined. Upton House seemed like the perfect place for him to be in. It is friendly and all of the staff are approachable. My grandad is happy and has settled in well with the help of the fantastic staff.
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Review from E M (Wife of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely pleasant environment, staff are wonderful with my husband.
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Review from L J (Daughter of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the third home that my mother has been a resident in and the care and facilities have so far excelled the others. Although sadly my mother is unable to appreciate this, it is much easier to visit my mother in such a better environment. There is a lovely garden in which my mother can sit, we
have had family days in the garden with the famous bbq. Staff are always welcoming, friendly and understand my mother's needs.
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Review from D R (Son of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always friendly and show caring to my mother. Good activities and regular barbecues help families to get together. Nice surroundings. Mums room is always clean and tidy.
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Review from D H (Daughter of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely mum suffers from Vascular Dementia and after living with us for 25 years, came to Upton in December 2018. Upton has been so good for her, she's put on weight, even occasionally picked up her pencils and done some drawing something which she hadn't managed to do for four or more years. The
staff here are brilliant and very kind, despite my mother often being fractious, demanding and difficult, they've been able to make her much happier than she was at home.
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Review from C P (Husband of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff/service.
Respite stay.
Food was superb as was the care and service.
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Review from Carol C (Niece of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upton House is such a lovely place. The residents are well cared for and are happy. The staff are really caring people and have time to spend with everyone. My Aunt is very happy there. The staff love her and treat them all like family.
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Review from L T (Daughter-in-law of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was looked after very professionally but also treated as part of a family.
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Review from P T (Son of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for extremely well in the last few years of her life.
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Review from Peter H (Son of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mym has now been in Upton House for 2 years, 4 months. We are extremely happy with her level of care. The staff are wonderful and her surroundings are home from home. We are pleased with the number of activities and we know she really enjoys the singing afternoons.
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Review from Lyn H (Daughter of Resident) published on 14 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff second to none. Excellent care. Cosy, clean, food excellent. Family environment, you can't ask for any more. My Mum is looked after better than we as a family could have done. Upton House is just amazing.
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Review from T P (Son of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live abroad and can only visit my mother on a monthly basis. It is thus very important to know that she is in a safe, caring environment. I feel that the staff at Upton House manage to provide good quality care and personal attention to residents needs.
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Review from Pamela T (Wife of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has only been a resident for four weeks so far I am very satisfied with his care. The staff are cheerful kind and attentive and I am very impressed. The home has a friendly happy atmosphere and I would not hesitate to recommend.
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Review from Anthony H (Son of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staf very friendly and good. Management very good and helpful. Staff always have a joke with my Mum, she seems happy in herself, well looked after. My Mum has moments of being bossy but gets on with staff very well. Lovely surroundings, have different activities at certain times and decorate for Halloween,
bonfire night, Christmas, Valentines etc. BBQ in the garden in the summer. A warm and friendly environment.
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Review from David C (Son of Resident) published on 29 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with the excellent care and attention my dad receives from the whole team of dedicated carers at Upton House.
There is always someone on hand to attend to his needs.
The food at mealtimes are of a consistently high standard and there is a wonderful family atmosphere which is evident
on my frequent visits to see dad.
There is a lovely feeling of calmness about the whole place and this had undoubtedly helped to settle dad and make him more relaxed and happy in such a welcoming environment and friendly surroundings.
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Review from Ann H (Daughter-in-law of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are completely happy and very pleased the care my mother-in-law receives. The home, the surroundings and staff are wonderful. The entertainment provided and food that is all home cooked is presented very well. We are always welcome with a smile and happily allowed in anytime.


A wonderful place

to spend your final years.


A* all round.

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Review from Deborah C (Daughter of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Safe, warm, friendly environment. Fabulous activities, food, singers. More than satisfied at the excellent care my father receives.


Would highly recommend Upton House.

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Review from Debbie S (Daughter of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After two years at home with 24 hour care, the time had come for my mother to receive care home care. My cousin and I had visited many homes in the area and decided on Upton House, Worth, Deal.
My mother was welcomed by all the friendly staff and settled in. Her mobility was encouraged and immediately
improved. I am very impressed with the appetising menu delivered daily and the activities that are organised regularly for all the residents. My mother has been in Upton House now for 9 months and seems very settled, happy and content, which was always my goal.
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Review from Paige A (Granddaughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's lovely to see my nan so happy, well looked after and has a laugh. It's nice to see the carers come and sit and have a chat with her. She loves living here.
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Review from Clare H (Granddaughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, always feels welcome, staff are excellent. The care my nan receives is amazing. She is so happy to be living at Upton House.
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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Upton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.827 for Upton House is calculated as follows: ( (169 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 202 Ratings = 4.827
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Upton House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (2)

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