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Upton House

Deal Road, Worth, Sandwich, Kent CT14 0BA
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Upton House, Sandwich
Upton House, Sandwich
Upton House, Sandwich

Upton House is situated in secure gardens and grounds and provides dementia, Alzheimer's and EMI care. This large Georgian house is in the pretty village of Worth, on the outskirts of Sandwich.

Upton enjoys a reputation that is a reflection of the ability, dedication and professionalism of its well motivated and highly trained staff.

The home has been established and run by the same family for over 40 years and...  

Care Provided by Upton House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,750From £1,950
Residential Dementia CareFrom £1,750From £1,950

Contact Upton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Peter & Patricia Jolin
  • Private Owned

Person in charge

  • Sarah Davis (Registered Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (2)

Upton House Reviews (70)

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9.7

Upton House has a Review Score of 9.7 (9.678) out of 10, based on 15 reviews in the last 2 years. Over all time Upton House has 70 reviews.

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Review from S S (Daughter of Resident) published on 23 January 2024 Submitted via Postal Card
Overall Experience

Mum has been a resident at Upton House since March 2023. After the initial 'settling in' period mum has become very settled. Mums' likes, dislikes and behaviours were quickly identified and managed by a team of dedicated staff. Upton House provides a warm, comfortable and caring environment for mum. All the staff are extremely welcoming to visitors and you are always welcomed with the offer of refreshments and lovely homemade treats. The staff communicate with the family, my concerns or issues. Entertainment is provided throughout the week and family are invited to special events such as carols and firewood displays. Overall in conclusion mum is safe 25/7, and all of her needs are met. I feel that mum is now afforded a more dignified existence. Myself and mums other family are extremely satisfied with the level of care and support. It is a home-from-home with extended family!

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Review from Paul M (Son of Resident) published on 16 January 2024 Submitted via Website
Overall Experience

The care given to my mother has always been excellent. Lovely property and has plenty of staff. The rooms are nicely finished and comfortable. The food is good with dietary requirements seen too. I would recommend this home.

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Review from Cleo N (Daughter of Resident) published on 14 December 2023 Submitted via Postal Card
Overall Experience
Mum has been in Upton House for a full year now and remains happy and content.

Since Mum started living here, I have had peace of mind knowing that she is safe and well cared for.

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Review from Janice R (Friend of Resident) published on 9 September 2023 Submitted via Postal Card
Overall Experience
My overall experience whilst visiting Upton House has been very good. The carers are excellent with their clients, very caring, helpful in assisting with their needs. They are also excellent with the clients' visitors, who couldn't be treated any better. All the clients seem extremely happy in their lovely surroundings.

As I have never seen their personal rooms. I am unable to comment on this.

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Review from Sue B (Daughter of Resident) published on 7 August 2023 Submitted via Website
Overall Experience
My mum has been a resident for six weeks. I cannot fault the care, support, understanding and professionalism given to my mum and to the rest of her family by all the staff members at a very upsetting time. Visiting is never restricted and we are always made to feel welcome.

Within the short time Mum has been at Upton House, she seems more settled and relaxed. The overall atmosphere of warmth and friendliness adds to the safe environment offered to the clients and I would not hesitate in recommending Upton House.

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Review from Cathy B (Daughter of Resident) published on 23 May 2023 Submitted via Website
Overall Experience

Please refer to the authority's review of this care home. I removed my father from home and he has gone on to be happy and free to have contact with the outside world. Read the ongoing reviews and safeguard your loved ones.

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Review from M H (Niece of Resident) published on 12 January 2023 Submitted via Postal Card
Overall Experience

After my auntie has spent seven years at Upton House, I can only say a great big thank you to the owners and their lovely staff! They have made it possible that my auntie felt comfortable at difficult times in her life. We were always able to visit.

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Review from G B (Son of Resident) published on 5 January 2023 Submitted via Postal Card
Overall Experience
The staff are always friendly and complimentary of my mother. She always looks well and enjoys the food which is something she struggled with before moving to Upton House.
Every effort has been made with the Christmas festivities and the decorations in and around the garden are lovely.

Upton House has given my mother a new lease of life.

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Review from D L (Son of Resident) published on 5 January 2023 Submitted via Postal Card
Overall Experience

Upton House and all the staff have been great to my mother and for my mother. All the staff that I have seen seem to have fostered a great relationship with her. Nothing ever seems too much and she seems to be having a great time.

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Review from V L (Son of Resident) published on 4 January 2023 Submitted via Postal Card
Overall Experience
Excellent care provided in a warm and friendly environment by nice people. Family visits are encouraged (good tea and homemade cakes!) and regular events add interest and variety. In recent months there has been a barbecue in the garden, fireworks and carol singers. When necessary medical interventions have been efficiently handled.

Mum settled into her new home quickly and seems happy.

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Review from Christine P (Sister of Resident) published on 24 November 2022 Submitted via Website
Overall Experience

I should like to commence my appraisal of Upton House by firstly saying thank you to the management and staff. My nephew, his wife and I had the momentous task of finding a home to care for my sister. Many questions arise when making such a decision, to put a close family member into a care home. Uppermost in our thoughts comes the suitability for the person who is entering into care. What we found at Upton House was loving care for all residents, an amazing environment in which they could settle and a genuine care for their relatives. Nothing is too much trouble for the staff and they are always very welcoming when we visit. We are able to take my sister out on short trips and she is always happy to return to her family and friends at Upton House. The staff and ambience of Upton House are first class and we could not wish for a better home for my sister. She settled and adjusted to her new situation quickly without stress.

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Review from G H (Son of Resident) published on 8 March 2022 Submitted via Website
Overall Experience

My dad has been in Upton House for over a year and has been really well looked after by all the staff. My brother and myself have been always looked after by the staff as well. Also during the pandemic, the home have managed it very well indeed.

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Review from J H (Son of Resident) published on 8 March 2022 Submitted via Website
Overall Experience

We were fortunate to secure a place for Dad at Upton House at short notice over a Christmas/New Year period and he has been well cared for in his time at the home and his health has improved. He has a great relationship with the staff who have come to recognise his unique sense of humour. Understandably, due to Covid health protection measures, we have been unable to see more of the home other than the conservatory and lounge. Dad tells us his room is comfortable and has everything he needs and enjoys his food. Booking visits is stress free. We are comfortable knowing that Dad is happy in a caring and safe environment.

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Review from Martin L (Son of Resident) published on 7 March 2022 Submitted via Website
Overall Experience

For the whole time my mother has been a resident, we have been subject to Covid restrictions, so face to face visits have been minimal. We visited in the last few weeks and were pleased to find my mother looking well, well-groomed and happy. The staff are always friendly. Whilst we have not been able to see my mother's room, the lounge area where we meet is clean and comfortable. It certainly meets our needs. When we make enquiries, any questions are answered by staff. However, perhaps sometimes information is not initiated by Upton House e.g outbreak of covid at home. Possibly due to an oversight, but I was not informed. Also, I have not been fully briefed on what plans and timelines have been made for "normal" visiting after covid restrictions are lifted. Overall, we are very happy with the care Mum receives from all the staff at Upton House and this, of course, is our priority and the staff have coped remarkably well during the pandemic.

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Review from John B (Son of Resident) published on 7 March 2022 Submitted via Website
Overall Experience

My sister and I placed our father in Upton House in the summer of 2021 and it has proved to be an excellent choice. It is a lovely house set in very pleasant gardens and whilst we have not been able to see much of the inside of the building, due to Covid restrictions, what we have seen seems to provide a very comfortable environment for residents. The staff are cheerful, efficient, kind and attentive and I have complete confidence that my father is being very well cared for. When we visit, he always appears well-groomed and invariably says how good the staff are to him and how much he enjoys the food. I would be very happy to recommend this care home.

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Review from Nigel M (Brother of Resident) published on 7 March 2022 Submitted via Website
Overall Experience

Visiting arrangements have been well managed, with excellent attention to cross-infection, all protocols were in place. My brother's speech and general health and cleanliness improved when he moved in. He has substantial meals and refreshments every day, with tasty snacks in between. His hair, nails and skin are looked after with daily moisturizing and grooming. Staff respond to his wishes throughout the day. His wardrobe is well managed, we have never seen him wearing another person's clothing. Staff answer the phone within 3/4 rings always and know exactly how my brother is, what he's eaten, wearing and doing. Access to the manager is immediate, I have full confidence that I'm listened to and that the highly competent staff respond appropriately. Feedback from staff about my brother's current state is honest, which reassures us he's in excellent hands and will be right through to the end. The environment inside and out is high quality and well maintained. This is an excellent place.

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Review from Jane B (Daughter-in-law of Resident) published on 7 March 2022 Submitted via Website
Overall Experience

I cannot fault Upton House. The managers always make us feel welcome and the support and advice they have provided us with is second to none. The house and gardens make it feel like a hotel rather than a residential home and residents receive a high standard of care. When we visit, we can see that my mother-in-law is happy, safe and well looked after. All the staff have such a lovely relationship with her.

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Review from Barbara D (Daughter of Resident) published on 27 July 2021 Submitted via Website
Overall Experience

My mother could not receive better care. I would not hesitate to recommend this care home to anyone looking for first-class dementia care. Following an unsuccessful very short stay in another care facility, I brought Mum home and researched many care homes and Upton house was the top of my list. Mum’s has been kept very safe throughout this pandemic and this is a credit to all, owners, management and staff who all provide day to day care.

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Review from June L (Daughter of Resident) published on 23 June 2021 Submitted via Website
Overall Experience

I find the staff very helpful and informative. Always approachable and notified of any concerns. Which are dealt with promptly. The meals are of a very high standard which my dad enjoys very much. A very professional visit was arranged, following all guidelines. When it was safe to visit when lockdown eased, it was lovely to see my dad looking really well. Well done to all the staff and management at Upton House, surrounded by lovely well kept gardens.

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Review from Steve G (Son of Resident) published on 22 June 2021 Submitted via Website
Overall Experience

The team at Upton House have been fantastic in helping my Dad settle into the Care Home. I was surprised at how quickly he considered the Care Home to be his new Home, which has been very comforting to the family. We feel confident that he is being administered with all his medication. Dad comments that he is very happy with the food that is served. We have found all the staff to be very friendly and always happy to deal with any concerns we have. Very nice living conditions and surrounding gardens.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 April 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (2)

  • 01 Feb 2018Recipient: Upton House
  • 01 Apr 2017Recipient: Upton House

Accreditations

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