Care Homes Owned by Lilian Faithfull Care Charity

The Secret Garden Day Care Hub is a warm and friendly place with a kind and dedicated staff. My husband was made so welcome and enjoyed his days at the Hub. He was treated with respect and dignity by a caring staff and enjoyed all the various activities they arranged. The facilities were excellent in every way and in a lovely environment. As a carer I felt very supported too and the staff were always available to help or talk through any issues. I felt welcome to stay for tea/coffee and be part of the community

My parents have recently started attending The Secret Garden. I cannot thank the team enough from the onboarding part at first to now the have settled I cannot thank everyone enough. My parents really enjoy going and it has given me reassurance that they are safe and well looked after enabling me to carry out my work commitments. Staff have great interactions and really want to support everyone and give them an enjoyable visit. It's a really hard job and they are kind, caring and keep smiling !

I will start with two quotations, one from my husband who attends Secret Garden, "It is the place where I feel the safest" and one from our grandson on pick-up, "I have never seen Poppa so happy." This is a testament to the caring staff, who recognise the individuality of each person, each being treated with dignity. There is a warm and welcoming atmosphere, a sense of fun, a diverse range of activities and a "jolly good lunch!"

we would like to say a heartfelt thankyou to all the staff at the day centre for the kindness, compassion, and dedication you show him every wednesday. The care and support you provide to my father n law has been exceptional, and it gives our family peace of mind to see a smile on John's face. Here's to many more wednesdays at the day centre. Nicki.

My mum who has dementia has been attending The Secret Garden for the last few months until Mum needed to go into a care home. All the staff at the Secret Garden (both male & female) have been absolutely wonderful, I cannot sing their praises enough. They are so kind & caring and very helpful. I cannot recommend the Secret Garden enough! They were so lovely with my mum, wish I had found them earlier! A big thank you to all the staff.

Sian had attentive care during her time, The home adjusted her table at meal times as she requested. Her room was very suitable.

Thank you for taking such great care of my sister-in-law by allowing her into the Secret Garden whilst she had her respite care with a care home for 3 weeks. We could go on holiday knowing she was going to have fun, fab, cheery company and lots of activities and be safe. The building and garden are just perfect as she loves being outdoors and is game for any quiz and activity. Thank you always for enchaing her already great zest for life despite her disabilities.

I thoroughly enjoyed the crosswords activity, and puzzles, run by Mark and Annie. Wilson was very helpful. Took a few days to find the right people to sit with at meals.

Mum passed in March this year in her room at Bay tree. Fiona, the manager was outstanding in her kindness and compassion as were the staff. Thank you.

When in hospital, was so ill that we were unsure if would pull through. Since being in St Faiths, has improved greatly, seems happier and is eating well very pleased with the care and support.

My Dad was a resident for 8 months and during that time I couldn't fault the care & attention he received. All of the staff, without exception were so kind & attentive to my Dad & also to our family. When my Dad unfortunately passed away in January 2026, he was treated with such respect & professionalism. I knew that I wanted to return to Baytree & feel priveleged to now have become a volunteer at this very special place.

We had a very good experience at St Faith's. Unfortunately my mother was only there for 2 weeks before passing. It was a lovely, spacious, light and airy from for visitors and family. We were offered the option to stay over if we needed. Parking, although tight was fine with the option for parking for up to 6 years on the road outside. The food was good and the only thing I could mention was that our request for soft food like yogurt and custard was slow to get through.

Every thing is very well organised, very helpful and help in every way. Family atmosphere.

Royal Court has wonderfully caring and empathetic staff for whom nothing seems too much trouble. Following her arrival at the beginning of 2025, my aunt quickly felt settled, and, although she cannot now communicate, she appears contented and comfortable. The quality of food is good, and the spacious accommodation is for the most part kept clean and fresh. I have found the management to be proactive in communicating with me if ever there is a decision to be taken about my aunt's medical or dental treatment. All in all, I believe Royal Court to be well managed and I would not want my aunt to be anywhere else.

Mum has been at Royal Court since June 2025. The care is wonderful and mum has settled in well and is very happy there. The staff are brilliant , really caring and always accommodating to mums needs at all times. Would thoroughly recommend to anyone, I couldn't be happier myself.

My initial experience with the Secret Garden has been very positive. Nobody that I have met this far has been anything less than polite, respectful, helpful and professional. My only quibble is with access, security is very important but waiting outside in the rain is not fun.

Our elderly mother was only a resident at St Faiths for seven weeks before she died yesterday. However, during that time we greatly appreciated the courtesy, kindness and professionalism of the staff. This was especially the case in our mother's final days and hours. We cannot thank you enough. The home itself is delightful, very clean and well organised and with a convenient car park.

My wife was at Royal Court from Sept'25 to Jan'26. Our experience was distressing and unacceptable. There were safeguarding failures with 2 assaults by another resident, and no effective action taken to prevent the 2nd. There were repeated failures in basic standards of care. Clothing and belongings went missing, leaving my wife improperly dressed. Housekeeping was often poor and maintenance issues not resolved. Personal care was neglected, with diet, medical, grooming and foot care issues. Communication was particularly difficult for a dementia resident. Many staff, especially Agency workers, didn't converse clearly in English. Overall, we experienced poor management, inadequate safeguarding, and a lack of professionalism. My wife has moved to a care home where standards are vastly better. I've rated 2-Stars because of mitigating points. Despite pressures, most staff were very kind, and the CEO also acknowledged the seriousness of my complaint with a significant refund of fees paid.

I have been visiting my mother for almost a year before writing this review because I wanted to be sure that the warm welcome she received on arrival could be sustained. I'm delighted to see that from top to bottom, every single member of staff has worked tirelessly to help Mum settle. We have seen physical improvements in her dementia symptoms from the 5-star care, socialisation and good food served regularly. We are greatly relieved to have chosen Lilian Faithfull House for Mum's palliative care and wouldn't hesitate to recommend the charity and its staff.

Staff work hard with care, humour and many individual acts of kindness to make our aunt and her elderly sister (who visits frequently) feel welcome and at home. Our aunt has enjoyed the regular afternoon movies with coffee, the support to access religious services, physio support such as being taken for walks in the fresh air and so on... The medical reassurance and responsiveness of the team has been much appreciated. It also helps that she has a lovely view from her room, which she finds relaxing and an ongoing source of pleasure. Thanks to all.!