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Care Homes Owned by Lilian Faithfull Care Charity in Gloucestershire

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Lilian Faithfull Care Charity in Gloucestershire

Only the locations & reviews in Gloucestershire for Lilian Faithfull Care Charity are showing below.

View the details of all 6 locations (with 250 reviews) owned by Lilian Faithfull Care Charity

Lilian Faithfull Care Charity Locations in Gloucestershire (6)

 - Browse 6 Care Homes and Adult Day Care Centres owned by Lilian Faithfull Care Charity in Gloucestershire
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Secret Garden Day Care
Faithfull House, Suffolk Square, Cheltenham GL50 2DT 
9.8 33 reviews
Secret Garden Day Care, Cheltenham, Gloucestershire
"My initial experience with the Secret Garden has been very positive. Nobody that I have met this far has been anything less than polite,…"   Read all 33 reviews
Location Type Adult Day Care Centre

Specialist day care with warmth, friendship and support in Cheltenham & Prestbury. The Secret Garden Day Hubs provide flexible, individually tailored day care for people in the community. With ... Read more

Faithfull House Residential Care
Suffolk Square, Cheltenham GL50 2DT 
9.6 64 reviews
Faithfull House Residential Care, Cheltenham, Gloucestershire
"I have been visiting my mother for almost a year before writing this review because I wanted to be sure that the warm welcome she received…"   Read all 64 reviews
  • from £1,750 / week
  • 72 Rooms
Location Type Care Home

Faithfull House is an elegant Grade II Regency building which has been subtly adapted into a stunning residential home. It is situated on Suffolk Square, with shops and amenities on its doorstep with ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Bay Tree Court Residential Care Home
High Street, Prestbury, Cheltenham GL52 3AU 
9.6 43 reviews
Bay Tree Court Residential Care Home, Cheltenham, Gloucestershire
"My Dad was a resident for 8 months and during that time I couldn't fault the care & attention he received. All of the staff, without…"   Read all 43 reviews
  • from £1,700 / week
  • 59 Rooms
Location Type Care Home

Bay Tree Court is a spacious, modern, purpose-built residential home. Located in Prestbury village, it is tucked away from the high street, providing easy access to local amenities plus Cheltenham ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Royal Court Care Home
Fiddlers Green Lane, Cheltenham GL51 0SF 
9.1 52 reviews
Royal Court Care Home, Cheltenham, Gloucestershire
"Mum has been at Royal Court since June 2025. The care is wonderful and mum has settled in well and is very happy there. The staff are…"   Read all 52 reviews
  • from £1,750 / week
  • 48 Rooms
Location Type Care Home

Royal Court is a unique home as it offers spacious self-contained apartments for residents with round the clock residential care. The 44 light and spacious apartments are grouped into small ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
St Faith's Nursing & Residential Home
Malvern Road, Cheltenham GL50 2NR 
8.9 58 reviews
St Faith's Nursing & Residential Home, Cheltenham, Gloucestershire
"We had a very good experience at St Faith's. Unfortunately my mother was only there for 2 weeks before passing. It was a lovely, spacious,…"   Read all 58 reviews
  • from £1,700 / week
  • 69 Rooms
Location Type Care Home

St Faith’s Residential and Nursing Home in Cheltenham provides the highest standard of dedicated, 24 hour, individually assessed nursing care for 69 residents, including those with complex needs or ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Lilian Faithfull Care Charity Reviews in Gloucestershire (250)

9.3

Lilian Faithfull Care Charity has a Group Review Score of 9.3 (9.311) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lilian Faithfull Care Charity must have a Review Score.

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Review of

Bay Tree Court Residential Care Home

from Claire O (Regular Volunteer) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was a resident for 8 months and during that time I couldn't fault the care & attention he received. All of the staff, without exception were so kind & attentive to my Dad & also to our family. When my Dad unfortunately passed away in January 2026, he was treated with such respect & professionalism.
I knew that I wanted to return to Baytree & feel priveleged to now have become a volunteer at this very special place.
Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care HomeHello Claire, thank you so much for this lovely review, it was a pleasure to care for your father he was a true gent. We also really appreciate the time and attention you are now spending with our residents as a volunteer, I know your father would be very proud. Thank you again.
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Review of

St Faith's Nursing & Residential Home

from Paul J (Son of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a very good experience at St Faith's. Unfortunately my mother was only there for 2 weeks before passing. It was a lovely, spacious, light and airy from for visitors and family. We were offered the option to stay over if we needed. Parking, although tight was fine with the option for parking for
up to 6 years on the road outside. The food was good and the only thing I could mention was that our request for soft food like yogurt and custard was slow to get through.
Reply from Teresa Weis, Home Manager at St Faith's Nursing & Residential Home Thank you Paul for your kind words and your honesty where we fell short of the standard you were entitled to.
We welcome all feedback and endeavour to improve our practice accordingly
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Review of

St Faith's Nursing & Residential Home

from P K (Son of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every thing is very well organised, very helpful and help in every way. Family atmosphere.
Reply from Teresa Weis, Home Manager at St Faith's Nursing & Residential Home Phil what a a fabulous review, we really appreciate your time and your lovely positive comments.
We will miss seeing you all, and of course the lovely lady herself

Thank you so much
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Review of

Royal Court Care Home

from Frederick H (Nephew of Resident) published on 8 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Royal Court has wonderfully caring and empathetic staff for whom nothing seems too much trouble. Following her arrival at the beginning of 2025, my aunt quickly felt settled, and, although she cannot now communicate, she appears contented and comfortable. The quality of food is good, and the spacious
accommodation is for the most part kept clean and fresh. I have found the management to be proactive in communicating with me if ever there is a decision to be taken about my aunt's medical or dental treatment. All in all, I believe Royal Court to be well managed and I would not want my aunt to be anywhere else.
Reply from Sheena Mathew, Clinical Operational Lead at Royal Court Care HomeHi Frederick,Thank you so much for your kind words and for taking the time to share your experience with us. Your kind words truly mean a lots to everyone at Royal Court.
We are so pleased to hear that your aunt has settled in well since joining us in June 2025 and that she is happy and comfortable in her home here. Ensuring that every one feels safe, valued, and cared for as an individual is incredibly important to us, so it is lovely to know that your aunt feels supported and content.
Your appreciation of our staff means so much. Our team work with genuine compassion, patience, and dedication every day, and they will be deeply touched by your recognition of the support they provide.
Thank you also for the trust and confidence you have placed in us.
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Review of

Royal Court Care Home

from Mark C (Son of Resident) published on 8 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Royal Court since June 2025. The care is wonderful and mum has settled in well and is very happy there. The staff are brilliant , really caring and always accommodating to mums needs at all times. Would thoroughly recommend to anyone, I couldn't be happier myself.
Reply from Sheena Mathew, Clinical operational Lead at Royal Court Care HomeHi Mark , Thank you so much for your beautiful and heartfelt review. Your kind words mean so much to our whole team.

We are truly honoured to care for your mom and are so pleased to know she feels comfortable, settled, and content at Royal Court. The trust you place in us is something we deeply value, and our team will be incredibly touched by your appreciation.

Thank you again for your support and kindness - it is a privilege to be part of your mom's journey.
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Review of

Secret Garden Day Care

from G B (Husband of Resident) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My initial experience with the Secret Garden has been very positive. Nobody that I have met this far has been anything less than polite, respectful, helpful and professional. My only quibble is with access, security is very important but waiting outside in the rain is not fun.
Reply from Mark Norris, Hub Manager at Secret Garden Day CareThank you so much for your kind words-we're really pleased to hear that your experience with the Secret Garden has been so positive and that our team has made you feel welcomed and supported.

We also appreciate your feedback about access. While security is a top priority for us, we understand that waiting outside-especially in the rain-is far from ideal. We're currently looking into ways to improve this part of the experience without compromising safety.

Thanks The Secret Garden Team
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Review of

St Faith's Nursing & Residential Home

from Julian T (Son of Resident) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our elderly mother was only a resident at St Faiths for seven weeks before she died yesterday. However, during that time we greatly appreciated the courtesy, kindness and professionalism of the staff. This was especially the case in our mother's final days and hours. We cannot thank you enough. The
home itself is delightful, very clean and well organised and with a convenient car park.
Reply from Teresa Weis, Home Manager at St Faith's Nursing & Residential Home Thank you so much Julian ,for such a positive review and your lovely comments about our staff and the care provided to your late mother.
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Review of

Royal Court Care Home

from Frank C (Husband of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
My wife was at Royal Court from Sept'25 to Jan'26. Our experience was distressing and unacceptable. There were safeguarding failures with 2 assaults by another resident, and no effective action taken to prevent the 2nd. There were repeated failures in basic standards of care. Clothing and belongings
went missing, leaving my wife improperly dressed. Housekeeping was often poor and maintenance issues not resolved. Personal care was neglected, with diet, medical, grooming and foot care issues. Communication was particularly difficult for a dementia resident. Many staff, especially Agency workers, didn't converse clearly in English. Overall, we experienced poor management, inadequate safeguarding, and a lack of professionalism. My wife has moved to a care home where standards are vastly better. I've rated 2-Stars because of mitigating points. Despite pressures, most staff were very kind, and the CEO also acknowledged the seriousness of my complaint with a significant refund of fees paid.
Reply from Kevin Snowball, Chief Executive at Royal Court Care HomeWe are sorry to hear that you were not happy with some aspects of our care.
During your wife's stay, you raised a number of concerns with our team, which we have already discussed with you in detail and we agreed to a partial refund of fees as a gesture of goodwill, and further confirmation of how seriously we took your feedback.

We shared your concerns with the local safeguarding team, who determined that no further action was required from us. We worked with you throughout this process and took steps to address the issues raised.

I'm glad that you recognised that our team are very caring at Royal Court, we are proud of our diverse team of colleagues from around the world. We were delighted to host a 3-day CQC inspection in September 2025, into all aspects of our operation, which resulted in a 'Good' rating overall and highlighted several aspects of outstanding practice.

We are pleased to hear that your wife has now settled into her new home.
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Review of

Faithfull House Residential Care

from A W (Daughter of Resident) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my mother for almost a year before writing this review because I wanted to be sure that the warm welcome she received on arrival could be sustained. I'm delighted to see that from top to bottom, every single member of staff has worked tirelessly to help Mum settle. We have seen
physical improvements in her dementia symptoms from the 5-star care, socialisation and good food served regularly. We are greatly relieved to have chosen Lilian Faithfull House for Mum's palliative care and wouldn't hesitate to recommend the charity and its staff.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for taking the time to write such a thoughtful review and for trusting us with your mother's care over the past year. It means a great deal to our whole team to hear that the warm welcome your mum received on arrival has continued throughout her time with us.

Supporting residents to feel safe, valued and truly at home is at the heart of everything we do, so we are especially pleased to hear that you've seen positive improvements in your mum's wellbeing through the care, companionship and meals she receives each day. Our staff work incredibly hard to create a supportive and social environment

We are very grateful for your recommendation and for allowing us to be part of your mum's journey. Please know that we will continue to do everything we can to ensure she remains comfortable, supported and surrounded by care.

With warmest thanks
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Review of

Faithfull House Residential Care

from M H (Niece of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff work hard with care, humour and many individual acts of kindness to make our aunt and her elderly sister (who visits frequently) feel welcome and at home. Our aunt has enjoyed the regular afternoon movies with coffee, the support to access religious services, physio support such as being taken
for walks in the fresh air and so on... The medical reassurance and responsiveness of the team has been much appreciated. It also helps that she has a lovely view from her room, which she finds relaxing and an ongoing source of pleasure. Thanks to all.!
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareWe are delighted to hear that your aunt feels welcome and at home, and that the care, support, and small everyday momentssuch as the afternoon movies, time outdoors, access to religious services, and physiotherapyhave made a positive difference. It is especially reassuring to know that our teams responsiveness and medical support have been appreciated.
Your recognition of the staffs care, humour, and individual acts of kindness will be shared with the team, who will be truly encouraged by your comments. Were also pleased that your aunt enjoys the view from her room and finds comfort and pleasure in her surroundings.

Thank you again for your lovely message and for your trust in our care.
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Review of

Bay Tree Court Residential Care Home

from Rachel K (Daughter of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind
Make you feel good about yourself every staff member friendly, nice facilities for residents and visitors.
Lots of activities on offer for residents.
Both my parents are now in this home, and the staff work hard to keep them happy.
Rooms are nice & spacious.
Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care HomeHello Rachel, thank you for your lovely review. It is great to see that the team here help to make everyone feel at home and welcomed in to Baytree Court. I know both of your parents are very happy here and we enjoy having our regular chats with both. Thank you again.
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Review of

Bay Tree Court Residential Care Home

from Beverley H (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, my Mum was only in Bay Tree Court 5 days before she sadly passed away. However, during that time she received the utmost care and respect from all the staff who attended her. They were always cheerful; nothing was too much trouble and on more than one occasion they went the extra mile.
It was clear to see these were staff who loved their jobs and were dedicated to providing a high level of care sensitively and sympathetically, but always professionally. They tended to my Mum showing the utmost respect for her dignity in her final hours and were also kind and caring to us as we waited for the inevitable passing of my Mum. Their care for Mum, and us, on that night and the support they gave us, in very distressing circumstances, was nothing short of exemplary.
Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care HomeHello Beverley, thank you so much for taking the time to complete this review, it is really appreciated. I am very proud of the whole team here at Baytree Court, they care for and support families as well as the resident. I'm sorry that your mum's stay was so short but I am grateful that we were able to take some of the pressure off you in her final days. Take care.
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Review of

Faithfull House Residential Care

from Dawn J (Respite Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spent two weeks in respite care over Christmas and found the staff helpful & caring. The meal on Christmas Day was excellent, with all trimmings, but afterwards the quality of the food seemed to tail off, although I realise that leftovers have to be put to use! The soups were excellent. The atmosphere
is friendly & caring.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you for your review regarding your respite stay over Christmas, it was a pleasure to have you stay with us. we have very pleasant memories of your husband time at the home.
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Review of

Secret Garden Day Care

from Beccy S (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been going to the Secret Garden for nearly a year. I've noticed how happy she seems after attending. In general her mental health has improved in leaps and bounds. Mum was very lonely and confused when left on her own at home. The Secret Garden has been an absolute life line for her and has
made so many new friends.
Reply from Mark Norris, Hub Manager at Secret Garden Day CareThank you so much for taking the time to share this lovely review. It truly means the world to us to hear how much of a positive difference the Secret Garden has made to your mum's life. Knowing that she feels happier, less lonely, and has formed new friendships is exactly why we do what we do. We're so glad she's part of our community, and we're grateful for your kind words and support.
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Review of

Secret Garden Day Care

from H R (Wife of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care and provided entertainment and stimulation in excellent. The carers are wonderful and attended the personal, individual needs to my husband.
Reply from Mark Norris, Hub Manager at Secret Garden Day CareMany thanks for your kind review its a pleasure to have your husband join us at the Secret Garden
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Review of

Bay Tree Court Residential Care Home

from Timothy B (Friend of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend became a resident. She was extremely happy at the Home. The staff were all caring, compassionate, industrious and could relate to the individual needs of each resident. Well trained and focussed. The room with en suite was comfortable and with the opportunity to personalise it with ornaments
and pictures. The food was wonderful with meals in the dining room with fellow residents and beverages mid morning and afternoon. Events held within the Home and day excursions occasionally to venues outside. A happy place to be.
Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care HomeHello Timothy, thank you for this lovely review it really is appreciated. It was a true pleasure to have had the opportunity to support your friend at Baytree Court, she always had such a positive nature and definitely a great sense of humour! She made real friends with other residents and staff loved spending time with her. We will miss her greatly, but will think of her fondly when feeding the birds which we all know was a passion of hers.
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Review of

Bay Tree Court Residential Care Home

from Sarah T (Daughter of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely place to entrust your loved one to. All the staff are lovely and they are always visible so it's not a place you would ever feel lonely. They made everything from moving in to the finances easy and relaxed and they are always happy to help and offer advice and support even though I'm not
the resident just the daughter. Very happy both my parents are here.
Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care HomeHello Sarah, thank you for your lovely review, it is really appreciated, (by the way no one is 'just' a daughter). I am so pleased we were able to help bring your parents back together again and it is lovely seeing them sitting in your Dad's room of an afternoon simply being with each other. I also really love your mum popping in to my office for her regular chats, long may it last!
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Review of

Bay Tree Court Residential Care Home

from S S (Daughter of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been in Bay Tree for 18 months; she moved after a year in another Home where she was just not happy and complained constantly which was very difficult. After initial teething issues (only with medication) she is very happy and settled, and frequently says it's better service than a 4* hotel!
The staff are absolutely fantastic, caring, kind and cheerful. The cleaning and laundry staff do an excellent job, and I cannot praise the kitchen staff enough who go to so much trouble to work around dietary issues and tastes, the food is fantastic. Fiona is hands-on and approachable, and when you do get the odd issue, gets it sorted promptly and efficiently. Mum has no wish to socialise or join in the numerous activities and she is fully supported in that, with all meals/drinks and snacks brought to her room. Staff pop in constantly to check she is ok, and all her medical needs are looked after including regular physio. I cannot recommend it more highly.
Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care HomeHello thank you for this amazing review! I am so pleased that your mum has settled in so well and I think we have built a great relationship with your mum & both you and your husband. Although your mum chooses not to socialise with other residents I do feel that she has managed to become a part of the greater Baytree community, it is a pleasure to have the opportunity to support her. Thank you again
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Review of

Faithfull House Residential Care

from Helen L (Daughter of Resident) published on 31 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Faithful House for 18 months and is about to celebrate her second Christmas there, she really likes the decorations and with help remembers things from her last christmas. Although occasionally asking if she is coming home she follows this up by saying she's very happy and likes
being at Faithful House and couldn't be in a better place, She still regards the staff as her friends and the residents as her family. ]Her personal care including minor medical issues couldn't be better.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for your lovely review and kind words. We are absolutely delighted to hear that your mother is happy at Faithful House and enjoying her second Christmas with us. The festive decorations are a real show piece and they spark happy memories for many of our guests.
Knowing that she sees our staff as friends and the other residents as her family truly means the world to us, especially at this special time of year. We're also very grateful for your praise of her personal care and the support she receives with her medical needs - this will be warmly shared with our team.
We feel honoured to be part of your mother's journey and to help make her Christmas as joyful and comforting as possible. Wishing you and your family a very happy and peaceful festive season
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Review of

Faithfull House Residential Care

from Karen R (Daughter of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Faithfull Houses care for the last 9 months. I can honestly say I have not visited a care home as excellent.
The home is spotlessly clean, and the food menu is exceptional. The care and concern for everyone's individual needs are second to none, and the staffs lovely, friendly
attitude makes for a relaxed atmosphere.
The activities program is varied and full and the staff do a wonderful job getting everyone involved. My mum is so happy being there. 5* care.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for taking the time to give the home such a wonderful review. We are truly delighted to hear that mum is happy and well cared for at Faithfull House.

Our team takes great pride in providing a clean, welcoming environment, excellent food, and person-centred care, so it means a great deal to know this has made a positive difference for your mum and your family. Your kind words about our staff, activities programme, and overall atmosphere will be shared with the whole team, I know mum particularly enjoys the pamper sessions.

Thank you for trusting us with your mum's care and for your generous 5-star recommendations
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Awards / Recognitions (3)

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