Lilian Faithfull Care Charity in Gloucestershire | 7 Care Homes

Review of
Resthaven Care Home
from Terry P (Son of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with the way Mum is looked after & cared for. Staff are always polite & friendly.
We were recommended to Resthaven and have not been disappointed.

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Review of
Bay Tree Court Residential Care Home
from S C (Daughter of Resident) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

Dad has been at Bay Tree Court for a week. It was a difficult decision to move made by Dad.
Dad says "he is well looked after, staff easy to relate to they involve me in things they feel I can do"
Dad says he is content, easy for me (daughter to visit)
Dad says he has noticed the good way difficult

patients are dealt with

Reply from Fiona Gillon, Manager at Bay Tree Court Residential Care Home

Thank you for taking the time to submit this review so soon after your father moved in. It is just over a month now and it is great to see how well you father is settling in, making new friends both in the home and in the community at the local church. I am particularly grateful for the day that your father led a prayer and praise morning when our usual minister was not able to make it in, he was so thrilled to be able to help.

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Review of
Resthaven Care Home
from Julian T (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

A cheerful welcome at reception and from the staff in the conservatory where my mother was seated. The big, airy room was clean and tidy and the friendly staff offered us tea/coffee. We passed my mother's room when leaving and this too was very clean, neat and tidy. A very good visit.

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Review of
Bay Tree Court Residential Care Home
from Alex R (Son of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

My wife and I really can't thank the management and staff at Bay Tree Court, in Cheltenham, enough for the care that they provided to our father in the last four months of his life. It's very clear from the way in which they interact with both the residents and their relatives that for the staff at

Bay Tree Court, working there is much more than an ordinary job.Their deeply caring attitude is not only shown by the management and the main carers - it also extends to everyone there, such as the kitchen, maintenance and the cleaning staff. We commend their dedication and kindness in a career that many people would find very difficult indeed. The atmosphere at Bay Tree is one of warmth and peace, and the people there take a lot of trouble to look after residents' relatives too, in what is often a very difficult time for everyone in the family. When we visited Bay Tree, we really felt that we were visiting friends.

Reply from Fiona Gillon, Manager at Bay Tree Court Residential Care Home

Hello Alex, thank you so much for your kind words, I have to say it brought a tear to my eye. We strive to care for everyone, not just the resident and I am so pleased that this was your experience. It was a pleasure and an honour to care for your father even though for just a short time, he was such an intrepid and adventurous chap, and a true gentleman, we will miss him.

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Review of
Bay Tree Court Residential Care Home
from Sally R (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report

Overall Experience

From our first meeting with the staff, through to Dad's arrival, when a member of staff stayed extra late to ensure he could be admitted on discharge from hospital, everyone at Bay Tree has been so kind and supportive.
There is a lovely caring atmosphere, which extends to taking care of the family

too. Nothing has been too much trouble and everyone from the cleaning team to the carers and nursing staff to the management, have been welcoming and helpful. The catering staff went the extra mile to make food to tempt Dad, since he didn't really have an appetite, and staff took the trouble to find out about him and his interests and to try and draw him out when he was experiencing deep grief and shock after the death of our mother. The fact that Bay Tree is run by a charity, not a business, really seems to flow into all aspects of their approach. They have felt like a family, and now that Dad has sadly passed away, we will miss them!

Reply from Fiona Gillon, Home Manager at Bay Tree Court Residential Care Home

Hello Sally, thank you so much for this lovely review of Baytree Court, it is really appreciated, particularly during this sad time. It was such a pleasure to be able to support your father, yourself and your brother during your father's stay with us. I will share your comments with the whole team of which I am incredibly proud. Thank you again.

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Review of
Royal Court Care Home
from M C (Son of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

Mum has initially moved into Royal Court for a respire period, with the view to a permanent move. Mum is very pleased with her flat and has praised the staff, food and overall facilities on many occasions. I visit often, and find on all occasions that the home is spotless and all staff are excellent

and very caring. I would highly recommend Royal Court, its staff and management, and Lilian Faithfull as a whole.

Reply from Ewa Lewandowska, Home Manager at Royal Court Care Home

Thank you so much for your kind words and thoughtful review. We're truly grateful that you took the time to share your experience.It means a lot to our team to know that your mother is happy and well cared for at Royal Court. Our staff work hard every day to ensure each resident feels safe, respected, and at home-and feedback like yours reminds us why we do what we do.Please don't hesitate to reach out if you ever have any questions, suggestions, or just want to share more. We're always here for you and your family.

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Review of
Royal Court Care Home
from Lesley P (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

The staff are excellent at Royal Court however I am concerned that several really good members of staff from one particular unit in the home have left since new management took over. Also others have left in different areas and have been moved around so this is an unstabling factors for residents. Please

bring back old management for both staff and residents.

Reply from Ewa Lewandowska, Home Manager at Royal Court Care Home

Thank you for sharing your feedback. We're sorry to hear that your experience has not met your expectations.We would like to reassure you that the wellbeing and dignity of our residents remain our top priority at all times. We also want to assure you that we are actively listening and making meaningful improvements. We're currently undergoing significant positive changes, including the opening of a new, Dementia friendly unit and a complete change in our model of care. These changes are designed to enhance the quality of life for our residents and provide even more personalised, compassionate support.We understand that change takes time, but we are confident that these steps will result in noticeable and lasting improvements. We would welcome the opportunity to speak with you directly to better understand your concerns and keep you informed of our progress.Thank you again for your feedback-it helps us grow and serve our residents and their families better every day.

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Review of
Royal Court Care Home
from J D (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

We feel mum is looked after very well, she seems to enjoy her time at the home but does have her off days. On the whole we are very pleased with her care. The only points we feel could be improved is she often has other people's clothes on, even though she has plenty of her own (all named)!

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Review of
Royal Court Care Home
from Kevin P (Son of Resident) published on 11 July 2025 Submitted via Postal Card • Report

Overall Experience

Mum is very happy and relaxed in Royal Court. She has her good days and less good days, but enjoys the food and the care that she receives. She often makes positive remarks about the staff.

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Review of
Royal Court Care Home
from A B (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been in the home for a couple of years and we have been very pleased with the friendliness of the staff and the care that has been provided.

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Review of
Royal Court Care Home
from Frederick H (Nephew of Resident) published on 8 July 2025 Submitted via Website • Report

Overall Experience

From the start, the management and staff of the home have been exemplary, not only in their kind and caring approach to my aunt but in their thoughtfulness towards her family, including my sister and me. Careful attention is paid to hygiene and to the individual needs of residents. The atmosphere of

the home is calm and cheerful, and we have been made to feel welcome whenever we have come to visit.

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Review of
Faithfull House Residential Care
from J D (Brother of Resident) published on 27 June 2025 Submitted via Postal Card • Report

Overall Experience

Very impressed with the cleanliness and decoration of the home. Found the staff most amiable and helpful without exception. Stayed for lunch a few times and was very pleased with the meal and amiable staff. If the time comes, I would be happy to be a resident there.

Reply from Dale Booker, Registered Manager at Faithfull House Residential Care

Thank you so much for taking the time to share your kind words about our care home. We are truly grateful for your feedback and are delighted to hear that your experience has been a positive one. Our team is dedicated to providing compassionate, high-quality care, and knowing that our efforts are appreciated means the world to us. Your support encourages us to continue striving for excellence in everything we do. Please don't hesitate to reach out if there's ever anything we can do to support you further. We hope that your brother settles well in his new home in Sheffield, closer to his daughter.

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Review of
Royal Court Care Home
from Michael M (Partner of Resident) published on 24 June 2025 Submitted via Website • Report

Overall Experience

A fantastic care home with lovely staff, great food and an excellent standard of care. Royal Court is clean and welcoming, my partner has Huntingdons Disease and goes here for respite care, they understand her needs and make her feel comfortable and safe. I can't recommend them highly enough

Reply from Ewa Lewandowska, Home Manager at Royal Court Care Home

Thank you very much for such an amazing recommendation. We always make sure that our residents are in the centre of everything what we do. We treat them with respect, dignity and empathy and it doesn't matter if they are here for respite or permanent care. We always make sure, that they feel like in home and they always want to come back to us.

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Review of
Resthaven Care Home
from Elizabeth C (Daughter-in-law of Resident) published on 10 June 2025 Submitted via Website • Report

Overall Experience

Resthaven is an exceptional care home.
Our mother had complex and rapidly evolving needs as her ongoing paralysis grew steadily worse. Her brain remained as sharp as mustard till the day she died, but by the end, she was paralysed from the neck down, could hardly talk and needed help with every aspect

of life and personal care.
The Resthaven staff were consistently kind, attentive and patient - listening carefully to her and treating mother with real dignity and respect to the end.
In our experience, Resthaven fosters a staff that is that rare combination of being ultra-professional and well-trained with genuine human warmth and a patient-first mentality.
We can't thank them enough.

Reply from Karen West, Home Manager at Resthaven Care Home

Thank you for such a very positive review. We are very happy that we were able to offer and deliver the care that your mother-in-law required to live a life that she felt allowed her to maintain her dignity.

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Review of
Astell House
from B T (Wife of Resident) published on 22 May 2025 Submitted via Postal Card • Report

Overall Experience

We were very grateful for Astell Houses warm welcome and kind reception. Our issues being taken into account and well managed. For al the care, attention and willing to help. We were glad to sit quietly for meals in the conservatory.
Overall, Astell House is a cheerful, busy and welcoming home.

Reply from Karen Barry, Home Manager at Astell House

Thank you for your review. We are so pleased your experience at Astell has been positive. We always strive to provide the best care and a homely atmosphere for residents and families

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Review of
Royal Court Care Home
from F B (Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

Royal Court admitted us at very short notice due to circumstances at another care home where we were booked in initially.
Food is good, facilities very good.
We have been assisted whenever needed e.g eye drops administrated as prescribed, we were made to feel very welcome, no request was too much.

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Review of
Astell House
from D O (Son of Resident) published on 17 March 2025 Submitted via Postal Card • Report

Overall Experience

As I live in Yorkshire, I do a lot of video calls with Mum and the staff are only too pleased to set up Mum's tablet. Everyone is so helpful. When I do visit we are always asked and provided with a cup of tea. If we are there lunch time we always asked to have lunch. On my last visit they provided a

guest room (which was very clean) and provided supper and breakfast. The home is so clean and the staff are always kind and courteous, nothing is too much trouble for any of them. Mum is so relaxed and comfortable with all the staff. Such a great happy and loving atmosphere.

Reply from Karen Barry, Home Manager at Astell House

Thank you so much for your kind review. I am so appreciative of your comments, it's always a pleasure to hear we are providing a good level of service. I am so pleased your Mum is settled and comfortable. I will pass your comments to the team.

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Review of
Resthaven Care Home
from C B (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report

Overall Experience

We have always found Resthaven Care Home friendly and helpful. The care is personal and respectful.

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Review of
Secret Garden Day Care
from Julie S (Daughter of Resident) published on 20 February 2025 Submitted via Website • Report

Overall Experience

A huge thank you to the manager and his team for exceptional care to my Mum who has Dementia. You have been kindness itself and we're all so very grateful. Mum has loved the friendships made with both peers and staff. Two visits a week, helped establish a routine and generate conversation to tell us

all at the end of the day. Mum particularly enjoyed the outings, to which we were made welcome and the visiting performers to the group.
The manager also made visiting professionals welcome to view Mum in her own environment, he frequently re-organised transport for Mum when we needed to change days to cater for last minute appointments. Thank you to all of you. You really do make a difference and should be applauded for doing so.

Reply from Mark Morris, Hub Manager at Secret Garden Day Care

Many thanks for your kind words. It has been our absolute pleasure to have this opportunity to help and get to know you all but especially your mum who is fab.

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Review of
Resthaven Care Home
from Rowena M (Sister-in-law of Resident) published on 19 February 2025 Submitted via Postal Card • Report

Overall Experience

We visit my brother-in-law every week. We have a 2-hour journey from Wales and invariably, when we arrive, we are offered tea and a warm welcome. My brother-in-law is well cared for and always washed and dressed when we arrive. He has settled in well and thanks to all the staff, has made good relationships

with both carers and patients. The facilities are good and meet his needs. We are particularly impressed by the friendliness and professionalism of all the staff we have encountered. The cleanliness of his room and all service areas is of a high standard. The whole family are impressed and grateful that he has found a d second home.

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Care Homes Owned by Lilian Faithfull Care Charity in Gloucestershire

Lilian Faithfull Care Charity Locations in Gloucestershire (7)

Lilian Faithfull Care Charity Reviews in Gloucestershire (330)

Resthaven Care Home

Bay Tree Court Residential Care Home

Resthaven Care Home

Bay Tree Court Residential Care Home

Bay Tree Court Residential Care Home

Royal Court Care Home

Royal Court Care Home

Royal Court Care Home

Royal Court Care Home

Royal Court Care Home

Royal Court Care Home

Faithfull House Residential Care

Royal Court Care Home

Resthaven Care Home

Astell House

Royal Court Care Home

Astell House

Resthaven Care Home

Secret Garden Day Care

Resthaven Care Home

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