Faithfull House

First contact with the home was on the phone. The response to my difficult and immediate situation was warm, positive, informed and helpful. From the outset, it was clear that my mother and myself were being treated with compassion and professional expertise. A few months later and this is still the case. My mother has not been as well and happy in years.

My mother and father have been living in Faithfull House for the past few years and I much appreciate the fact that they can both be cared for there, although they have different needs. My mother has dementia and cannot walk unaided and my father is frail with poor sight and hearing and other problems associated with old age. They are devoted and spend their days together.
The beautiful building with its spacious dining room leading into the gardens gives the feeling they are in a pleasant environment.
On their wedding anniversary last week the F.H. Team provided a lovely tea party in the conservatory for some of their friends and family. It was a memorable occasion and very heartening. The staff are key and I am grateful for the support and care given to me as well as my parents.

My mum, 90 years old and suffering from Double Parallel Dementia has been a resident for 2 years now. We as a family could not wish for more from the care and attention that she has received from the staff. So patient and understanding. The facilities are so well kept and cleanliness is apparent at all times in both residents own rooms and with the public areas. Staff ensure that all residents are clean, up and out of bed. And meal times ensure that they are well fed.

Overall, I am very happy with the care my mother receives. She always looks clean and well cared for. The staff are polite and often say "hello" to her when passing. My only small gripe, is that weekend staff appear to be less plentiful, so there is not the same consistency as weekdays.

The care for my mother-in-law is absolutely excellent. Even with changes in staff, she is known and treated very well. Sometimes my mother-in-law is a bit short (particularly about food) but the staff remain pleasant as well as more than doing their duty.
One thing my wife and I are not fond of; waiting for access to the inner opening door. Is it possible to be a key holder?
We have nothing but praise for Faithfull House and its staff.

My mother is very content in Faithfull House where she has been a resident for two and a half years. Her room is the highlight as it has lovely views across Suffolk Square. We, as a family, feel that she is well looked after by caring staff and is safe in their hands.

I have been very happy here for nearly 12 years having arrived on 1st March 2005. I have been very well treated and cared for in sickness and in health. I have been given a great deal of privacy and independence. I am secure in the knowledge that if necessary I will get immediate help and hospital treatment. There are plenty of people for companionship and a good choice of friends. I know that if anything happens to me the management would immediately get in touch with my family and next of kin.

Mum has been resident at Faithfull House for 1 year. I am impressed by all those at the home: the receptionists who are happy to deal with family concerns, the catering staff who take the trouble to learn the individual likes and dislikes,the kindly and dignified approach to offering personal care, the activity coordinators who encourage involvement in the range of activities and events offered, the domestic staff who ensure the rooms and public areas are clean and fresh. Carers and senior staff have proved attentive to any ill health concerns and have sought prompt medical attention and provide regular room checks on those in bed. While residents are encouraged to be up and participating, they also allow for personal choice of staying in bed/their rooms. Special events are celebrated (Queen's birthday, Christmas, individual birthdays), and family members are openly welcome and can join residents for meals. The question regarding Value for money - can you put a price on peace of mind?