Faithfull House, Cheltenham, Gloucestershire
Faithfull House, Cheltenham, Gloucestershire
Faithfull House, Cheltenham, Gloucestershire

Faithfull House is a beautifully restored Grade II listed building which has retained many of its original elegant Regency features and is situated in a quiet area close to the centre of Cheltenham and local amenities.

The Home is registered to provide accommodation and care for 72 residents, in comfortable and pleasant surroundings.

The large lounge, small sitting room, elegant dining room, library and a large delightful private garden with a conservatory and summer house, offers residents plenty of scope for both privacy and social interaction.

Lifts serve every floor and all the bedrooms have en-suite and Wi-Fi facilities.

Staff provide 24-hour support and personal care, with assisted baths and hoists to help less mobile residents. Quality meals including special diets are catered for, personal laundry, chiropody, hairdressing and additional services including a wide range of outings and activities are available to enable residents to pursue happiness, health and well-being.

Group: Lilian Faithfull Homes

Person in charge: Suzanne Booker (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Not below retirement age Fees on application. Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 72

Weekly Charges Guide: Personal Care Single £850 – £875

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Faithfull House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 Faithfull House has a Review Score of 8.5 (8.458)

The Review Score of 8.5 (maximum of 10) for Faithfull House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Faithfull House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Faithfull House is calculated as follows: ( (29 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.708 Points relating to the number of positive Reviews for Faithfull House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 3 Reviews ÷ 14.4 Target = 0.208

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Faithfull House?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Faithfull House

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    1

My mother is very content in Faithfull House where she has been a resident for two and a half years. Her room is the highlight as it has lovely views across Suffolk Square. We, as a family, feel that she is well looked after by caring staff and is safe in their hands.

How likely would you be to recommend Faithfull House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

I have been very happy here for nearly 12 years having arrived on 1st March 2005. I have been very well treated and cared for in sickness and in health. I have been given a great deal of privacy and independence. I am secure in the knowledge that if necessary I will get immediate help and hospital treatment. There are plenty of people for companionship and a good choice of friends. I know that if anything happens to me the management would immediately get in touch with my family and next of kin.

How likely would you be to recommend Faithfull House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been resident at Faithfull House for 1 year. I am impressed by all those at the home: the receptionists who are happy to deal with family concerns, the catering staff who take the trouble to learn the individual likes and dislikes,the kindly and dignified approach to offering personal care, the activity coordinators who encourage involvement in the range of activities and events offered, the domestic staff who ensure the rooms and public areas are clean and fresh. Carers and senior staff have proved attentive to any ill health concerns and have sought prompt medical attention and provide regular room checks on those in bed. While residents are encouraged to be up and participating, they also allow for personal choice of staying in bed/their rooms. Special events are celebrated (Queen's birthday, Christmas, individual birthdays), and family members are openly welcome and can join residents for meals. The question regarding Value for money - can you put a price on peace of mind?

How likely would you be to recommend Faithfull House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Job Vacancies

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Care Home Idol 2016

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