
I cannot explain in words how amazing Faithfull House Cheltenham has been for my mumS A(Daughter of Resident/Service User)

The best residential home I have ever been in!R W(Son of Resident/Service User)


I cannot explain in words how amazing Faithfull House Cheltenham has been for my mumS A(Daughter of Resident/Service User)

The best residential home I have ever been in!R W(Son of Resident/Service User)


Faithfull House is an elegant Grade II Regency building which has been subtly adapted into a stunning residential home. It is situated on Suffolk Square, with shops and amenities on its doorstep with Cheltenham town centre in easy reach.
Faithfull House can offer people a little day to day support amidst their full and independent lives, right the way through to full residential care (with specialist knowledge of dementia and end...
Care Provided by Faithfull House Residential Care
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Correct as of: June 2026
The above fees are dependent on individual care needs. Please contact the team for help and advice.
Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, and enhanced GP practice visits.
Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
The price(s) shown are provided by the care home. Contact Faithfull House Residential Care for full pricing details and T&Cs.
Contact Faithfull House Residential Care to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Lilian Faithfull Care Charity
- Voluntary / Not for Profit Owned
Person in charge
- Dale Booker (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (64)
- Couples/Companion Rooms (4)
Visiting
- Visitors are welcome at any time
Parking
- Yes parking available on site and on surrounding streets
Faithfull House Residential Care Reviews (65)
Faithfull House Residential Care has a Review Score of 9.6 (9.605) out of 10, based on 25 reviews in the last 2 years.
Over all time Faithfull House Residential Care has 65 reviews.
I thoroughly enjoyed the crosswords activity, and puzzles, run by Mark and Annie. Wilson was very helpful. Took a few days to find the right people to sit with at meals.
Thank you for your lovely review. We're so pleased to hear you enjoyed the crosswords and puzzles with Mark and Annie, and that Wilson was so helpful during your stay. We appreciate your feedback about mealtimes too. It can sometimes take a little while to find the right group, but we're glad you were able to settle in. We hope to welcome you back again soon!
I have been visiting my mother for almost a year before writing this review because I wanted to be sure that the warm welcome she received on arrival could be sustained. I'm delighted to see that from top to bottom, every single member of staff has worked tirelessly to help Mum settle. We have seen physical improvements in her dementia symptoms from the 5-star care, socialisation and good food served regularly. We are greatly relieved to have chosen Lilian Faithfull House for Mum's palliative care and wouldn't hesitate to recommend the charity and its staff.
Thank you so much for taking the time to write such a thoughtful review and for trusting us with your mother's care over the past year. It means a great deal to our whole team to hear that the warm welcome your mum received on arrival has continued throughout her time with us.
Supporting...
Staff work hard with care, humour and many individual acts of kindness to make our aunt and her elderly sister (who visits frequently) feel welcome and at home. Our aunt has enjoyed the regular afternoon movies with coffee, the support to access religious services, physio support such as being taken for walks in the fresh air and so on... The medical reassurance and responsiveness of the team has been much appreciated. It also helps that she has a lovely view from her room, which she finds relaxing and an ongoing source of pleasure. Thanks to all.!
We are delighted to hear that your aunt feels welcome and at home, and that the care, support, and small everyday momentssuch as the afternoon movies, time outdoors, access to religious services, and physiotherapyhave made a positive difference. It is especially reassuring to know that our teams...
I spent two weeks in respite care over Christmas and found the staff helpful & caring. The meal on Christmas Day was excellent, with all trimmings, but afterwards the quality of the food seemed to tail off, although I realise that leftovers have to be put to use! The soups were excellent. The atmosphere is friendly & caring.
Thank you for your review regarding your respite stay over Christmas, it was a pleasure to have you stay with us. we have very pleasant memories of your husband time at the home.
My mother has been in Faithful House for 18 months and is about to celebrate her second Christmas there, she really likes the decorations and with help remembers things from her last christmas. Although occasionally asking if she is coming home she follows this up by saying she's very happy and likes being at Faithful House and couldn't be in a better place, She still regards the staff as her friends and the residents as her family. ]Her personal care including minor medical issues couldn't be better.
Knowing that she...
The home is spotlessly clean, and the food menu is exceptional. The care and concern for everyone's individual needs are second to none, and the staffs lovely, friendly attitude makes for a relaxed atmosphere.
The activities program is varied and full and the staff do a wonderful job getting everyone involved. My mum is so happy being there. 5* care.
Thank you so much for taking the time to give the home such a wonderful review. We are truly delighted to hear that mum is happy and well cared for at Faithfull House.
Our team takes great pride in providing a clean, welcoming environment, excellent food, and person-centred care, so it means a...
Faithfull House feels like home! My mums who suffers from dementia, settled in quickly into Fauthfull House. The staff are so friendly and caring. They understand my mum and can preempt her needs. My mum has a lovely room and really enjoys the 3-course breakfast, lunch and dinner. The thought and varied activities offered have stabilised if not improved, her confusion and well-being. She especially enjoys the outing on Tuesday. Mum's family are made to feel so welcome, and visiting is encouraged anytime. We are often made a cup of tea & given a piece of cake by the staff.
Thank you so much for taking the time to share such a thoughtful and heartfelt message about your mum's experience at Faithfull House.
it has been lovely to witness how well mum has settled in, and that our team has been able to support her needs with care, understanding, and compassion. We are...
The staff are so kind & patient. They treat my dad with great gentleness and respect, and he loves the food!
Thank you so much for your lovely feedback. We're really pleased to hear how kind and patient our team has been with your dad, and that he's treated with the gentleness and respect he deserves. It's also wonderful to know he's enjoying the food - our kitchen team will be delighted to hear that!
I am very impressed with the care and attention my mum gets at Faithfull House.
Faithfull House has a very consistent team of staff so low staff-turnover which means they are well known to my mum and they know her too.
The home has regular activities and trips. They have a lovely garden area and large lounge and dining rooms.
If I have any issues, they react quickly to emails and respond quickly.
I highly recommend this care home.
Thank you so much for your kind words. It really means a lot to us to hear how happy your mum is at Faithfull House. Building strong, familiar relationships is so important, and we're delighted that our consistent team has helped your mum feel comfortable, understood, and well cared for.
We're...
She has a lovely room that looks out to the garden and says she feels very safe. The staff have always been kind and friendly to her, and she loves being taken out on their bus for trips.
Thank you so much for your kind and thoughtful review. We're delighted to hear that your mum feels truly at home at Faithfull House and that she enjoys her room and the garden view. Knowing she feels safe, well cared for, and happy with our staff and outings means a great deal to us. it is a real pleasure to look after mum at Faithfull.
Very comfortable and staff always very helpful and kind. Meals always appetising and meat always very tender.
Thank you so much for your kind review. We're delighted to hear that you found the environment comfortable and that our staff are always helpful and kind. It's also wonderful to know you enjoy the meals, especially that the meat is consistently tender and appetising. We truly appreciate your feedback and look forward to welcoming you again
My Mother Sheila has now lived in Lillian Faithfull House for 10 years . This care home and its staff have been amazing for us as a family as my mother now 94 yrs has had the care love and attention in all aspects of her physical mental and emotional needs met . She is safe and loved and the communication warmth and energy you feel when entering this establishment words can't describe . The activities the physical therapists the kitchen staff and the overall caretakers are all heavily invested in making my mothers stay comfortable and are all so attentive to her daily needs . They are kind , always smiling to lend a hand and the management team Dale and Helen are highly trained honest , and easy to get a hold off with any concerns . I highly recommend this Care home , Charity run and could not be happier for my Mum and as a beloved daughter I would not only want the best for my mother but her end of life care to be that of everlasting love and peace .
Thank you so much for sharing such a heartfelt review. It means the world to our entire team to know that Sheila feels safe, supported, and loved during her ten years with us. Caring for her is a privilege, and we're truly grateful for the trust you and your family place in Faithfull House.
Your...
My mother was on a two week respite after a reassessment of her condition. They decided to make her a permanent resident in June 2024. Since then, she has settled well, and we as a family have found the staff very welcoming and helpful; they have cared for and looked after her very well in the time she has been a resident. She has enjoyed the trips out and activities.
Thank you so much for taking the time to leave us a review
We're especially grateful for your fantastic support throughout the year, it particular you amazing effort with the fancy-dress Christmas party. Seeing families get involved and share those moments makes everything we do feel even more...
My mother who has dementia has stayed in Faithful house for respite care on many occasions over the past couple of years and every time the care she has received has been exemplary. The staff are absolutely lovely and mum always seems extremely happy there. There are always lots activities going on and the food is excellent. Finally the garden and summerhouse are particularly lovely, a wonderful place for the residents to sit on a fine day. I would not hesitate to recommend Faithful house to anyone looking for care for an elderly relative in the future.
Thank you so much for your lovely review. We're so pleased to hear that your mum enjoyed her time with us and that she felt happy and comfortable during her stays. Our team always looked forward to her visits - mum always brought such warmth to the house. We're also delighted that you've noticed...
Arrangements were made to transport Mum to an outside party later in the week. All went smoothly, and Mum looked great and thoroughly enjoyed herself. Many thanks to all at Fathfull House.
Our team loved being part of the preparations, from making sure she looked her...
My mum is so happy at Faithful House. She loves the company of all the other residents and carers. She's fully involved in all of the activities and especially loves the trips out most weeks, the singing and dancing and cooking. I just can't believe the positive change there's been in Mum's outlook since moving in. Feeling safe, cared for and loved has been so important for Mum's mental well being. Thank you so much to everyone at Faithful House. You are an amazing team.
Thank you so much for your lovely review. It truly means a lot to our entire team here at Faithful House.We're absolutely delighted to hear how happy your mum is and how much she's enjoying life with us. It's wonderful to see her getting involved in all the activities and especially loving the...
My mother-in-law absolutely loves it here! The staff are friendly and always put the guests at ease, they are treated with dignity and understanding. After a tough few years, this wonderful place has been a new lease of life for her.
She has made new friends and always comes bouncing out at the end of the day with a huge smile, talking about the fun things she has been doing - one of her favourite activities is when they have a singer visit who plays all the old songs, and everyone gets on the dancefloor. No one is shy, and the staff make sure everyone is included. The staff are wonderful - big shout out to a particular member of staff, who does a fantastic job running the centre and took extra time to reassure us when we were both nervous at the start !
There is always a fun atmosphere at the Secret Garden. As soon as I collect her, she is then on a countdown until the next time she can go. THANKYOU SO MUCH keep up the good work!
Thank you so much for your kind word and its our pleasure to help.
Top marks for the lovely resident rooms, cleanliness of the whole home. A great place to be.
Thank you very much for taking the time to share your feedback. We truly appreciate hearing about your experience of Faithfull house.we feel very fortunate to have such supportive families and we look forward to your weekly visits, which I know Mum enjoys so much.best wishes
Very impressed with the cleanliness and decoration of the home. Found the staff most amiable and helpful without exception. Stayed for lunch a few times and was very pleased with the meal and amiable staff. If the time comes, I would be happy to be a resident there.
Thank you so much for taking the time to share your kind words about our care home. We are truly grateful for your feedback and are delighted to hear that your experience has been a positive one. Our team is dedicated to providing compassionate, high-quality care, and knowing that our efforts are...
The carers always spoke to my sister before anyone else in the room; she acknowledged this with a smile, even when she didn't remember very much. She could at times be very feisty but they always responded with calmness and patience. Everyone was welcoming to all her visitors. We were treated like one of the family; when towards the end, I spent a night with her. I was shown great courtesy and I felt in good safe hands, as well as my sister. All the staff were approachable and helpful; she was offered alternatives in activities and also in meals. These courtesies intended to all the staff, laundry, handy people, dining room and kitchen staff. Thank you.
Thank you so much for leaving a review on here, it was a real pleasure looking after your sister at Faithfull house, we have many happy memories of her time spent at the home in particular listening to the stories of her many travels and her nursing career.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 July 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 15 Jun 2026
Last week at Faithfull House, our physiotherapy placement students joined our Lead Physiotherapist, Martin, to support residents in a game of skittles. While it might look like simple fun, skittles...
There are no upcoming events for Faithfull House Residential Care.
Awards / Recognitions (3)
- 25 Oct 2019Recipient: Lilian Faithfull Care Charity
- 10 Oct 2019Recipient: Lilian Faithfull Care Charity
- 28 Jun 2018Recipient: Lilian Faithfull Care Charity
Accreditations
There are no accreditations posted yet for Faithfull House Residential Care.
Meet the Team (2)

Dale has been home manager at Faithfull House since June 2017 he has worked for over 20 years with Lilian Faithfull Care.
He started his career with the charity whilst working part-time as a domestic when he was at college. Since then he has worked his way in a wide variety of roles in all of our homes, spending 3 years as assistant manager, deputy manager and home manager before coming to lead Faithfull House. This experience has meant he has an in-depth knowledge of all the aspects of life in our homes, understanding every detail.
Dale thrives in his role as home manager; “It’s different every day, I am a real people person so this job is so rewarding”. His ‘open door approach’ means he is always available for residents, staff and their families. The support given to families can often be overlooked but it is an important part of Dale’s role; “We like to be there for families whenever they need us, whether for advice and guidance or to be there to listen and offer a shoulder to cry on.” Another aspect of the role that he loves is the opportunity to help staff develop “it is so rewarding helping people progress in their careers.”

Helen Prest is the Deputy Manager and Operational Lead at Faithfull House, bringing over 20 years of experience in the care sector. She joined Faithfull House 18 years ago as a Care Assistant, having already gained two years of experience in care, and has progressed through a range of roles, including Senior Carer, Team Leader, Deputy Manager, and Clinical Lead.
Throughout her career, Helen has demonstrated a strong commitment to delivering high-quality care and supporting both residents and staff. In her current role, she oversees the Laundry, Domestic, Maintenance, and Activities teams, ensuring the smooth day-to-day operation of the home. She also coordinates resident admissions, helping to provide a welcoming and seamless transition for individuals moving into Faithfull House.
Helen's extensive experience across both clinical and operational services gives her a unique understanding of residential care. She is passionate about creating a safe, comfortable, and engaging environment where residents can thrive and where staff feel supported to deliver exceptional care.
Frequently Asked Questions about Faithfull House Residential Care
What types of Care is Faithfull House Residential Care registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Faithfull House Residential Care have?
There are 64 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Faithfull House Residential Care?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Faithfull House Residential Care to the centre of Cheltenham?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Faithfull House Residential Care to verify any information. View our terms and conditions. Faithfull House Residential Care has an Enhanced Service -more info.