Faithfull House Residential Care

Suffolk Square, Cheltenham GL50 2DT
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9.6 63 Reviews
  • Faithfull House Residential Care, Cheltenham
Faithfull House is an elegant Grade II Regency building which has been subtly adapted into a stunning residential home. It is situated on Suffolk Square, with shops and amenities on its doorstep with Cheltenham town centre in easy reach.

Faithfull House can offer people a little day to day support amidst their full and independent lives, right the way through to full residential care (with specialist knowledge of dementia and end of life care).

The beautifully proportioned dining room and lounges are at the heart of the home. The two smaller lounges, library and conservatory mean there is always a quiet place to be found. The accessible private garden are full of interest throughout the year and includes a summerhouse and seating areas.

All the bedrooms are en suite and there are also five apartments as well as rooms for respite care.

The care team includes dementia specialists, a physiotherapist and a qualified nurse (who works closely with the GP surgeries and district nurses).

The Bluebell Suite offers extra care to those with a higher level of needs, such as those living with dementia. This self-contained suite has its own lounge, dining rooms, garden room and accommodation with beautiful views over Suffolk Square. This calm and tranquil setting offers familiarity and continuity which gives extra reassurance and comfort to its residents.

The catering team provide fresh, nutritious home cooked food and are skilled at adapting the menu for different dietary requirements and those with swallowing difficulties.

The activities team work both individually and in groups to offer varied, stimulating and enriching activities including visiting musicians and entertainers, arts & crafts, gardening, games, gentle exercise and trips out.
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Care Provided by Faithfull House Residential Care

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1750
  • Self-Funded Residential Dementia Care: £1650 – £1750
  • RESPITE Self-Funded Residential Care: £1650 – £1749
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1750

The above fees are dependent on individual care needs. Please contact our care home for help and advice.


Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.

These prices are only a guideline, please contact Faithfull House Residential Care to find out the exact price for your requirements.

Contact Faithfull House Residential Care to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Faithfull House Residential Care to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dale Booker (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (4)

Visiting

  • Visitors are welcome at any time

Parking

  • Yes parking available on site and on surrounding streets

Faithfull House Residential Care Reviews (63)

9.6

Faithfull House Residential Care has a Review Score of 9.6 (9.629) out of 10, based on 26 reviews in the last 2 years.
Over all time Faithfull House Residential Care has 63 reviews.

Overall Experience
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Reviewer Connection to Faithfull House Residential Care
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Review from M H (Niece of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff work hard with care, humour and many individual acts of kindness to make our aunt and her elderly sister (who visits frequently) feel welcome and at home. Our aunt has enjoyed the regular afternoon movies with coffee, the support to access religious services, physio support such as being taken
for walks in the fresh air and so on... The medical reassurance and responsiveness of the team has been much appreciated. It also helps that she has a lovely view from her room, which she finds relaxing and an ongoing source of pleasure. Thanks to all.!
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareWe are delighted to hear that your aunt feels welcome and at home, and that the care, support, and small everyday momentssuch as the afternoon movies, time outdoors, access to religious services, and physiotherapyhave made a positive difference. It is especially reassuring to know that our teams responsiveness and medical support have been appreciated.
Your recognition of the staffs care, humour, and individual acts of kindness will be shared with the team, who will be truly encouraged by your comments. Were also pleased that your aunt enjoys the view from her room and finds comfort and pleasure in her surroundings.

Thank you again for your lovely message and for your trust in our care.
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Review from Dawn J (Respite Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spent two weeks in respite care over Christmas and found the staff helpful & caring. The meal on Christmas Day was excellent, with all trimmings, but afterwards the quality of the food seemed to tail off, although I realise that leftovers have to be put to use! The soups were excellent. The atmosphere
is friendly & caring.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you for your review regarding your respite stay over Christmas, it was a pleasure to have you stay with us. we have very pleasant memories of your husband time at the home.
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Review from Helen L (Daughter of Resident) published on 31 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Faithful House for 18 months and is about to celebrate her second Christmas there, she really likes the decorations and with help remembers things from her last christmas. Although occasionally asking if she is coming home she follows this up by saying she's very happy and likes
being at Faithful House and couldn't be in a better place, She still regards the staff as her friends and the residents as her family. ]Her personal care including minor medical issues couldn't be better.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for your lovely review and kind words. We are absolutely delighted to hear that your mother is happy at Faithful House and enjoying her second Christmas with us. The festive decorations are a real show piece and they spark happy memories for many of our guests.
Knowing that she sees our staff as friends and the other residents as her family truly means the world to us, especially at this special time of year. We're also very grateful for your praise of her personal care and the support she receives with her medical needs - this will be warmly shared with our team.
We feel honoured to be part of your mother's journey and to help make her Christmas as joyful and comforting as possible. Wishing you and your family a very happy and peaceful festive season
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Review from Karen R (Daughter of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Faithfull Houses care for the last 9 months. I can honestly say I have not visited a care home as excellent.
The home is spotlessly clean, and the food menu is exceptional. The care and concern for everyone's individual needs are second to none, and the staffs lovely, friendly
attitude makes for a relaxed atmosphere.
The activities program is varied and full and the staff do a wonderful job getting everyone involved. My mum is so happy being there. 5* care.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for taking the time to give the home such a wonderful review. We are truly delighted to hear that mum is happy and well cared for at Faithfull House.

Our team takes great pride in providing a clean, welcoming environment, excellent food, and person-centred care, so it means a great deal to know this has made a positive difference for your mum and your family. Your kind words about our staff, activities programme, and overall atmosphere will be shared with the whole team, I know mum particularly enjoys the pamper sessions.

Thank you for trusting us with your mum's care and for your generous 5-star recommendations
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Review from F G (Daughter of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Faithfull House feels like home! My mums who suffers from dementia, settled in quickly into Fauthfull House. The staff are so friendly and caring. They understand my mum and can preempt her needs. My mum has a lovely room and really enjoys the 3-course breakfast, lunch and dinner. The thought and varied
activities offered have stabilised if not improved, her confusion and well-being. She especially enjoys the outing on Tuesday. Mum's family are made to feel so welcome, and visiting is encouraged anytime. We are often made a cup of tea & given a piece of cake by the staff.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for taking the time to share such a thoughtful and heartfelt message about your mum's experience at Faithfull House.

it has been lovely to witness how well mum has settled in, and that our team has been able to support her needs with care, understanding, and compassion. We are so glad that she loves her room, the meals, and especially the activities and outings - Tuesdays are a firm favourite for many of our residents!

We are also very pleased that you and your family feel welcome when visiting. Creating a warm, homely environment for both residents and their loved ones is extremely important to us, and your kind words are a wonderful reassurance that we are achieving this.

Thank you again for your lovely feedback.
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Review from C H (Daughter of Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so kind & patient. They treat my dad with great gentleness and respect, and he loves the food!
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for your lovely feedback. We're really pleased to hear how kind and patient our team has been with your dad, and that he's treated with the gentleness and respect he deserves. It's also wonderful to know he's enjoying the food - our kitchen team will be delighted to hear that!
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Review from Lynda T (Daughter of Resident) published on 19 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with the care and attention my mum gets at Faithfull House.


Faithfull House has a very consistent team of staff so low staff-turnover which means they are well known to my mum and they know her too.


The home has regular activities and trips. They have a lovely garden area

and large lounge and dining rooms.


If I have any issues, they react quickly to emails and respond quickly.


I highly recommend this care home.

Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for your kind words. It really means a lot to us to hear how happy your mum is at Faithfull House. Building strong, familiar relationships is so important, and we're delighted that our consistent team has helped your mum feel comfortable, understood, and well cared for.

We're also pleased that she's enjoying the activities, trips, and time spent in the garden and shared spaces - creating a welcoming, lively home is something we truly care about.

Knowing that you feel listened to and supported when you get in touch with us is especially reassuring, as working closely with families is very important to us. Thank you for trusting us with your mum's care and for taking the time to share your experience.

mum is so lucky to have such fantastic supportive daughters
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Review from N D (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Faithfull House for 13 years and is very much at home there.
She has a lovely room that looks out to the garden and says she feels very safe. The staff have always been kind and friendly to her, and she loves being taken out on their bus for trips.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for your kind and thoughtful review. We're delighted to hear that your mum feels truly at home at Faithfull House and that she enjoys her room and the garden view. Knowing she feels safe, well cared for, and happy with our staff and outings means a great deal to us. it is a real pleasure to look after mum at Faithfull.
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Review from C H (Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very comfortable and staff always very helpful and kind. Meals always appetising and meat always very tender.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for your kind review. We're delighted to hear that you found the environment comfortable and that our staff are always helpful and kind. It's also wonderful to know you enjoy the meals, especially that the meat is consistently tender and appetising. We truly appreciate your feedback and look forward to welcoming you again
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Review from Gina C (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother Sheila has now lived in Lillian Faithfull House for 10 years . This care home and its staff have been amazing for us as a family as my mother now 94 yrs has had the care love and attention in all aspects of her physical mental and emotional needs met . She is safe and loved and the communication
warmth and energy you feel when entering this establishment words can't describe . The activities the physical therapists the kitchen staff and the overall caretakers are all heavily invested in making my mothers stay comfortable and are all so attentive to her daily needs . They are kind , always smiling to lend a hand and the management team Dale and Helen are highly trained honest , and easy to get a hold off with any concerns . I highly recommend this Care home , Charity run and could not be happier for my Mum and as a beloved daughter I would not only want the best for my mother but her end of life care to be that of everlasting love and peace .
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for sharing such a heartfelt review. It means the world to our entire team to know that Sheila feels safe, supported, and loved during her ten years with us. Caring for her is a privilege, and we're truly grateful for the trust you and your family place in Faithfull House.

Your kind words about our care staff, therapists, kitchen team, and activity coordinators are deeply appreciated, and we will be sure to share your feedback with them. Dale, Helen, Tom and the whole management team are dedicated to providing attentive, compassionate care, and it's wonderful to hear that their support has brought comfort and reassurance to your family.

We are honoured to walk alongside Sheila and your family, and we remain committed to ensuring her days are filled with dignity, comfort, and warmth. Thank you again for your heartfelt recommendation and for being part of our family.
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Review from J P (Son of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was on a two week respite after a reassessment of her condition. They decided to make her a permanent resident in June 2024. Since then, she has settled well, and we as a family have found the staff very welcoming and helpful; they have cared for and looked after her very well in the time
she has been a resident. She has enjoyed the trips out and activities.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for taking the time to leave us a review

We're especially grateful for your fantastic support throughout the year, it particular you amazing effort with the fancy-dress Christmas party. Seeing families get involved and share those moments makes everything we do feel even more worthwhile.

We're glad her transition after the reassessment went smoothly and that she has settled in so well since becoming a permanent resident in June 2024. It's lovely to know that you've found the team welcoming and helpful, and we truly appreciate your kind words about the care she's received.

Hearing that she enjoys the outings and activities puts a smile on all our faces. We'll continue doing everything we can to make her days happy, stimulating, and comfortable.

Thank you again for your review , it is lovely to receive such positive feedback
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Review from Sian J (Daughter of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who has dementia has stayed in Faithful house for respite care on many occasions over the past couple of years and every time the care she has received has been exemplary. The staff are absolutely lovely and mum always seems extremely happy there. There are always lots activities going on
and the food is excellent. Finally the garden and summerhouse are particularly lovely, a wonderful place for the residents to sit on a fine day. I would not hesitate to recommend Faithful house to anyone looking for care for an elderly relative in the future.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for your lovely review. We're so pleased to hear that your mum enjoyed her time with us and that she felt happy and comfortable during her stays. Our team always looked forward to her visits - mum always brought such warmth to the house. We're also delighted that you've noticed the effort we put into the activities, meals, and garden spaces; it's wonderful to know they make a difference. Thank you again for your kind words and trust in us - we really do appreciate it.
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Review from Judy H (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Faithfull House pulled out all the stops to give my mother a memorable 100th birthday. Her hair and nails were beautifully done. The staff welcomed the family and had decorated both her room and the room where we met. The cake was fabulous - big and chocolatey. It was enjoyed by all.
Arrangements were
made to transport Mum to an outside party later in the week. All went smoothly, and Mum looked great and thoroughly enjoyed herself. Many thanks to all at Fathfull House.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for your kind and thoughtful feedback. We were truly honoured to celebrate such a remarkable milestone with your mother, and we're delighted to hear that she - and the whole family - enjoyed the day.
Our team loved being part of the preparations, from making sure she looked her best to creating a warm atmosphere for the occasion. We're also so pleased the cake was a hit , chocolate is my particular favourite :)
It was our pleasure to help arrange her transport to the outside party later in the week, and we're glad everything went smoothly. Seeing her so happy was incredibly rewarding for all of us.
Thank you again for your lovely words - they mean a great deal to the whole team here at Faithfull House.!!
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Review from Helen P (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is so happy at Faithful House. She loves the company of all the other residents and carers. She's fully involved in all of the activities and especially loves the trips out most weeks, the singing and dancing and cooking. I just can't believe the positive change there's been in Mum's outlook
since moving in. Feeling safe, cared for and loved has been so important for Mum's mental well being. Thank you so much to everyone at Faithful House. You are an amazing team.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for your lovely review. It truly means a lot to our entire team here at Faithful House.We're absolutely delighted to hear how happy your mum is and how much she's enjoying life with us. It's wonderful to see her getting involved in all the activities and especially loving the outings, singing, dancing, and cooking , she has such a fantastic kind nature and she brings such joy to the home! Hearing that she feels safe, cared for, and loved is exactly what we strive for every day. Supporting her well-being and seeing such a positive change in her outlook is exactly why we do what we do.thank you so much for your support of the home.best wishesDale
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Review from Elen W (Daughter-in-law of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
SECRET GARDEN DAY CARE HUB - part of Lilian Faithfull House
My mother-in-law absolutely loves it here! The staff are friendly and always put the guests at ease, they are treated with dignity and understanding. After a tough few years, this wonderful place has been a new lease of life for her.
She
has made new friends and always comes bouncing out at the end of the day with a huge smile, talking about the fun things she has been doing - one of her favourite activities is when they have a singer visit who plays all the old songs, and everyone gets on the dancefloor. No one is shy, and the staff make sure everyone is included. The staff are wonderful - big shout out to a particular member of staff, who does a fantastic job running the centre and took extra time to reassure us when we were both nervous at the start !
There is always a fun atmosphere at the Secret Garden. As soon as I collect her, she is then on a countdown until the next time she can go. THANKYOU SO MUCH keep up the good work!
Reply from Mark Norris, Hub Manager at Faithfull House Residential CareThank you so much for your kind word and its our pleasure to help.
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Review from R P (Son of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Faithfull House is a lovely, welcoming home. The staff are friendly, happy & approachable. The staff are willing to adapt to the residents' needs, which is excellent. Leadership is very good too. My mum enjoys the wide selection of meals and beverages. Mum also enjoys taking part in the many activities
& (trips when she wants to go).
Top marks for the lovely resident rooms, cleanliness of the whole home. A great place to be.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you very much for taking the time to share your feedback. We truly appreciate hearing about your experience of Faithfull house.we feel very fortunate to have such supportive families and we look forward to your weekly visits, which I know Mum enjoys so much.best wishes
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Review from J D (Brother of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very impressed with the cleanliness and decoration of the home. Found the staff most amiable and helpful without exception. Stayed for lunch a few times and was very pleased with the meal and amiable staff. If the time comes, I would be happy to be a resident there.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for taking the time to share your kind words about our care home. We are truly grateful for your feedback and are delighted to hear that your experience has been a positive one. Our team is dedicated to providing compassionate, high-quality care, and knowing that our efforts are appreciated means the world to us. Your support encourages us to continue striving for excellence in everything we do. Please don't hesitate to reach out if there's ever anything we can do to support you further. We hope that your brother settles well in his new home in Sheffield, closer to his daughter.
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Review from E M (Sister of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers always spoke to my sister before anyone else in the room; she acknowledged this with a smile, even when she didn't remember very much. She could at times be very feisty but they always responded with calmness and patience. Everyone was welcoming to all her visitors. We were treated like one
of the family; when towards the end, I spent a night with her. I was shown great courtesy and I felt in good safe hands, as well as my sister. All the staff were approachable and helpful; she was offered alternatives in activities and also in meals. These courtesies intended to all the staff, laundry, handy people, dining room and kitchen staff. Thank you.
Reply from Dale Booker, Registered Manager at Faithfull House Residential CareThank you so much for leaving a review on here, it was a real pleasure looking after your sister at Faithfull house, we have many happy memories of her time spent at the home in particular listening to the stories of her many travels and her nursing career.
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Review from Sue F (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92 year-old mum had been fully independent until September 2024, when she was hospitalised due to a urine infection. Unfortunately, she contracted further infections whilst in hospital and was very unwell. She developed delirium, which caused all sorts of problems, including hallucinating and not
recognising us, which was awful. Mum went to Faithfull House for assessment, where she has been provided with excellent care by the patient, kind and cheerful staff. Mum enjoyed the Christmas activities and much effort went into making the place look lovely. She has now expressed a view that she does wish not to return to living on her own, which I'm sure has much to do with the social interaction at Faithfull House. The home-cooked food is lovely and mum's gone from not eating very well and losing a lot of weight, to enjoying her food once again. Her room is adequate but I presume those of long-term residents may be superior. Thank you to everyone who has helped to make her stay so comfortable.
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Review from A S (Sister of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the time my sister resided in Faithful House I was impressed by the level of care and humility displayed by all the staff. The residents seemed to be known and cared for as unique individuals and their specific needs understood and respected. We were made welcome, recognised and 'looked after'
when we visited. In the last period of my sister's life we knew that she was cared for in a very loving way, as were we as relatives.
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Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Faithfull House Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.629 for Faithfull House Residential Care is calculated as follows: ( (214 Excellents x 5) + (77 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 310 Ratings = 4.629
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Faithfull House Residential Care is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Dale

Dale Booker

Job Title: Care home manager Joined: 2017

Dale has been home manager at Faithfull House since June 2017 he has worked for over 20 years with Lilian Faithfull Care.


He started his career with the charity whilst working part-time as a domestic when he was at college. Since then he has worked his way in a wide variety of roles in all of our homes, spending 3 years as assistant manager, deputy manager and home manager before coming to lead Faithfull House. This experience has meant he has an in-depth knowledge of all the aspects of life in our homes, understanding every detail.


Dale thrives in his role as home manager; “It’s different every day, I am a real people person so this job is so rewarding”. His ‘open door approach’ means he is always available for residents, staff and their families. The support given to families can often be overlooked but it is an important part of Dale’s role; “We like to be there for families whenever they need us, whether for advice and guidance or to be there to listen and offer a shoulder to cry on.” Another aspect of the role that he loves is the opportunity to help staff develop “it is so rewarding helping people progress in their careers.”

Frequently Asked Questions about Faithfull House Residential Care

What types of Care is Faithfull House Residential Care registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Faithfull House Residential Care have?

There are 64 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Faithfull House Residential Care?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Faithfull House Residential Care to the centre of Cheltenham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Faithfull House Residential Care to verify any information. View our terms and conditions. Faithfull House Residential Care has an Enhanced Service - more info.