Faithfull House Residential Care

Suffolk Square, Cheltenham GL50 2DT
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9.8 54 Reviews
  • Faithfull House Residential Care, Cheltenham
Faithfull House is an elegant Grade II Regency building which has been subtly adapted into a stunning residential home. It is situated on Suffolk Square, with shops and amenities on its doorstep with Cheltenham town centre in easy reach.

Faithfull House can offer people a little day to day support amidst their full and independent lives, right the way through to full residential care (with specialist knowledge of dementia and end of life care).

The beautifully proportioned dining room and lounges are at the heart of the home. The two smaller lounges, library and conservatory mean there is always a quiet place to be found. The accessible private garden are full of interest throughout the year and includes a summerhouse and seating areas.

All the bedrooms are en suite and there are also five apartments as well as rooms for respite care.

The care team includes dementia specialists, a physiotherapist and a qualified nurse (who works closely with the GP surgeries and district nurses).

The Bluebell Suite offers extra care to those with a higher level of needs, such as those living with dementia. This self-contained suite has its own lounge, dining rooms, garden room and accommodation with beautiful views over Suffolk Square. This calm and tranquil setting offers familiarity and continuity which gives extra reassurance and comfort to its residents.

The catering team provide fresh, nutritious home cooked food and are skilled at adapting the menu for different dietary requirements and those with swallowing difficulties.

The activities team work both individually and in groups to offer varied, stimulating and enriching activities including visiting musicians and entertainers, arts & crafts, gardening, games, gentle exercise and trips out.
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Care Provided by Faithfull House Residential Care

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1750
  • Self-Funded Residential Dementia Care: £1650 – £1750
  • RESPITE Self-Funded Residential Care: £1650 – £1749
  • RESPITE Self-Funded Residential Dementia Care: £1650 – £1750

The above fees are dependent on individual care needs. Please contact our care home for help and advice.


Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.

These prices are only a guideline, please contact Faithfull House Residential Care to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Dale Booker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Not below retirement age
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (4)

Visiting

  • Visitors are welcome at any time

Parking

  • Yes parking available on site and on surrounding streets

Faithfull House Residential Care Reviews (54)

9.8

Faithfull House Residential Care has a Review Score of 9.8 (9.761) out of 10, based on 17 reviews in the last 2 years.
Over all time Faithfull House Residential Care has 54 reviews.

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Reviewer Connection to Faithfull House Residential Care
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Total of 54, showing 41-54
Review from E H (Daughter of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was discharged from hospital after a hip replacement to his flat with no support just before Xmas 2017. My husband and I found him two days later in a very distressed condition. We contacted St Faith's in desperation and following immediate assessment, they admitted him for vital respite
care which we believed saved his life. After two months respite care my brother was able to transfer to a residential flat in Faithfull House and is now safe and comfortable there. In both locations, we have found the staff to be very helpful and caring.
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Review from Sandra J (Daughter of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcomed on arrival with my father straight from a hospital in Bristol. His room was ready and very clean and tidy it looked comfortable. Dad was taken to the dining room for his lunch. The dining room was lovely with linen tablecloths and napkins all matching the dining room colour scheme. The
staff are very caring and dad has been treated with great care.
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Review from J D (Son of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Faithfull House is an excellent care home, with high staff ratios. A fantastic caring attitude and a very busy weekly programme of activities. It is a large home in Cheltenham town centre with 62 rooms. Run by a not-for-profit charity set up in 1946. To provide a "home for life for the elderly of Gloucestershire".
My father recently enjoyed 4-week respite care following a hospital admission for a chest infection. The combination of good care and busy activities in a friendly informal environment restored my father's confidence, self-esteem and joie de vivre. I have no hesitation in recommending this excellent home.
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Review from Celia I (Resident) assisted by family/friend published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would sooner be living at home but if that is not possible then Faithfull House is the best choice for me.
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Review from S M (Daughter of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home to be caring and a very pleasant environment to visit.
I like the friendliness of the staff and find them helpful.
My mother has a room with much of her own furniture and things which help to make it feel like home.
This is important to her and her family.
The food is good.
In recent
months the amount of activities and quality of activities has improved tremendously and I am pleased to report a lively and changing programme.
There are also things to involve families from time to time.
I love the fact that staff do not wear uniforms as I know they would have a very negative impact on people like my Mum but could they perhaps wear a badge to identify them as my Mum doesn't know who's who?
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Review from Anne F (Wife of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident at the above home for one year. Most of the staff have been with Faithful House for a long time.
I have found them well trained caring and observant. Communication is very good. Accommodation is changed as needs change. The food is varied and imaginative bearing in mind
this is an old listed building facilities are good.
Good value for money.
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Review from Nicholas C (Son of Resident) published on 6 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First contact with the home was on the phone. The response to my difficult and immediate situation was warm, positive, informed and helpful. From the outset, it was clear that my mother and myself were being treated with compassion and professional expertise. A few months later and this is still the
case. My mother has not been as well and happy in years.
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Review from J L (Son-in-law of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my mother-in-law is absolutely excellent. Even with changes in staff, she is known and treated very well. Sometimes my mother-in-law is a bit short (particularly about food) but the staff remain pleasant as well as more than doing their duty.
One thing my wife and I are not fond of; waiting
for access to the inner opening door. Is it possible to be a key holder?
We have nothing but praise for Faithfull House and its staff.
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Review from L S (Daughter of Resident) published on 31 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother and father have been living in Faithfull House for the past few years and I much appreciate the fact that they can both be cared for there, although they have different needs. My mother has dementia and cannot walk unaided and my father is frail with poor sight and hearing and other problems
associated with old age. They are devoted and spend their days together.
The beautiful building with its spacious dining room leading into the gardens gives the feeling they are in a pleasant environment.
On their wedding anniversary last week the F.H. Team provided a lovely tea party in the conservatory for some of their friends and family. It was a memorable occasion and very heartening. The staff are key and I am grateful for the support and care given to me as well as my parents.
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Review from Lesley Ann C (Daughter of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum, 90 years old and suffering from Double Parallel Dementia has been a resident for 2 years now. We as a family could not wish for more from the care and attention that she has received from the staff. So patient and understanding. The facilities are so well kept and cleanliness is apparent at
all times in both residents own rooms and with the public areas. Staff ensure that all residents are clean, up and out of bed. And meal times ensure that they are well fed.
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Review from S H (Daughter of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, I am very happy with the care my mother receives. She always looks clean and well cared for. The staff are polite and often say "hello" to her when passing. My only small gripe, is that weekend staff appear to be less plentiful, so there is not the same consistency as weekdays.
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Review from Margaret A (Daughter of Resident) published on 16 January 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is very content in Faithfull House where she has been a resident for two and a half years. Her room is the highlight as it has lovely views across Suffolk Square. We, as a family, feel that she is well looked after by caring staff and is safe in their hands.
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Review from Mary S (Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy here for nearly 12 years having arrived on 1st March 2005. I have been very well treated and cared for in sickness and in health. I have been given a great deal of privacy and independence. I am secure in the knowledge that if necessary I will get immediate help and hospital treatment.
There are plenty of people for companionship and a good choice of friends. I know that if anything happens to me the management would immediately get in touch with my family and next of kin.
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Review from Sally B (Daughter of Resident) published on 9 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been resident at Faithfull House for 1 year. I am impressed by all those at the home: the receptionists who are happy to deal with family concerns, the catering staff who take the trouble to learn the individual likes and dislikes,the kindly and dignified approach to offering personal care,
the activity coordinators who encourage involvement in the range of activities and events offered, the domestic staff who ensure the rooms and public areas are clean and fresh. Carers and senior staff have proved attentive to any ill health concerns and have sought prompt medical attention and provide regular room checks on those in bed. While residents are encouraged to be up and participating, they also allow for personal choice of staying in bed/their rooms. Special events are celebrated (Queen's birthday, Christmas, individual birthdays), and family members are openly welcome and can join residents for meals. The question regarding Value for money - can you put a price on peace of mind?
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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Faithfull House Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.761 for Faithfull House Residential Care is calculated as follows: ( (156 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 201 Ratings = 4.761
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Faithfull House Residential Care is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Dale

Dale Booker

Job Title: Care home manager Joined: 2017

Dale has been home manager at Faithfull House since June 2017 he has worked for over 20 years with Lilian Faithfull Care.


He started his career with the charity whilst working part-time as a domestic when he was at college. Since then he has worked his way in a wide variety of roles in all of our homes, spending 3 years as assistant manager, deputy manager and home manager before coming to lead Faithfull House. This experience has meant he has an in-depth knowledge of all the aspects of life in our homes, understanding every detail.


Dale thrives in his role as home manager; “It’s different every day, I am a real people person so this job is so rewarding”. His ‘open door approach’ means he is always available for residents, staff and their families. The support given to families can often be overlooked but it is an important part of Dale’s role; “We like to be there for families whenever they need us, whether for advice and guidance or to be there to listen and offer a shoulder to cry on.” Another aspect of the role that he loves is the opportunity to help staff develop “it is so rewarding helping people progress in their careers.”

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