
I cannot explain in words how amazing Faithfull House Cheltenham has been for my mumS A(Daughter of Resident/Service User)

The best residential home I have ever been in!R W(Son of Resident/Service User)


I cannot explain in words how amazing Faithfull House Cheltenham has been for my mumS A(Daughter of Resident/Service User)

The best residential home I have ever been in!R W(Son of Resident/Service User)


Faithfull House is an elegant Grade II Regency building which has been subtly adapted into a stunning residential home. It is situated on Suffolk Square, with shops and amenities on its doorstep with Cheltenham town centre in easy reach.
Faithfull House can offer people a little day to day support amidst their full and independent lives, right the way through to full residential care (with specialist knowledge of dementia and end...
Care Provided by Faithfull House Residential Care
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Correct as of: June 2026
The above fees are dependent on individual care needs. Please contact the team for help and advice.
Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, and enhanced GP practice visits.
Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
The price(s) shown are provided by the care home. Contact Faithfull House Residential Care for full pricing details and T&Cs.
Contact Faithfull House Residential Care to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Lilian Faithfull Care Charity
- Voluntary / Not for Profit Owned
Person in charge
- Dale Booker (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (64)
- Couples/Companion Rooms (4)
Visiting
- Visitors are welcome at any time
Parking
- Yes parking available on site and on surrounding streets
Faithfull House Residential Care Reviews (65)
Faithfull House Residential Care has a Review Score of 9.6 (9.605) out of 10, based on 25 reviews in the last 2 years.
Over all time Faithfull House Residential Care has 65 reviews.
My family and I were most impressed with the level of care that my father received at Faithfull House. All of the staff were very friendly and professional, and any questions that we had were dealt with promptly. I am very grateful for the way that my father was looked after in his final days and the support that I was given by very caring and dedicated members of staff.
Hello Suzanne, thank you so much for your review of your father's care at our home Faithfull House. It was a priviledge to care for your father. We are so proud of our staff and the care they provide. We will be sure to share your kind words with them. Take care.
Our parents were admitted for respite care during the first Covid-19 lockdown. It was a very stressful time, particularly as my sister and I live 100 miles away. From our first interactions, we were hugely impressed by the professionalism and care shown to us all and reassured that our parents would be in safe and loving hands. Although we have only met a handful of staff due to the current restrictions, they are always there for us on the end of the phone or email and we have been able to establish a real sense of connection with them. Having spent the last few months in the care of the Faithfull House family, they have now decided to make it their permanent home. They seem to have found the perfect balance of a place (room with kitchenette and bathroom) of their own, with the added benefits of full care including regular attention from the in-house physio and hairdresser and daily social interaction with all the wonderful staff. We are so thankful to have found such a special home.
I cannot speak highly enough of the Secret Garden. All carers are wonderful, including the team leader. They are always smiling and so helpful. I have been attending the class on a Friday morning and look forward to going each week. I would recommend this day center to anyone thinking about having a lovely place for a loved one to attend.
Trips out very good and frequent (in summer).
Food is excellent, very good choice at every meal. Tables laid up well, clean cutlery and table cloths make it all look really good. Nice to see as many residents as possible at most meals.
Room very good, clean, etc.
Staff are all brilliant, careful to attend to all resident's needs.
The best residential home I have ever been in!
Making the decision both as a family and potential resident that maybe it is time to consider residential care is not an easy one. We knew as soon as we walked into Faithfull House that we unanimously felt comfortable. Time has proved our first impression absolutely correct. Kindness and care are evident at all times and it is obvious that each person is dealt with as an individual and with respect. Food is excellent. We know, we have enjoyed it with our Mum. Rooms are beautifully kept and hygiene standards are very high. All of these points are practical but how do you quantify a sense of family, of warmth, patience and with the inevitable complexities of old age and sheer professionalism. Thank you all for looking after Mum so well!
Lilian Faithfull House has a calm and ordered atmosphere. Staff are courteous and friendly and genuinely know the residents. Interesting activities; mum enjoyed the trip to the bowling green. Home is clean and does not smell. Selection of room was a bit disappointing.
From the moment we made the initial enquiry on behalf of our mother, we were made to feel welcome. The assessment was carried out promptly so that our mother could be admitted. The standard of care was excellent and when mum was at the end of life we were also looked after as a family. The staff were very caring and obviously very dedicated. If we had any concerns these were always dealt with promptly and efficiently. If anyone needs similar care I would recommend Faithfull House.
Lovely building and excellent care. The manager is very approachable. Residents seem generally content. Occasionally messages do not get passed on and sometimes and sometimes the phone is not answered. Overall, very good.
The home is always clean and welcoming and staff are always willing to provide refreshments.
There is a plethora of activities available, suitable for everyone.
The menu is varied and has plenty of choice, and the food is all freshly cooked.
My wife seems happy and settled at Faithfull House. She could do with more help with hygiene, eg teeth cleaning and bathing. Overall experience good.
Faithfull staff are very pleasant and helpful and the home is kept immaculate. Personal hygiene of residents including laundry is also extremely well maintained and we are also well informed of any problems or medical changes that may occur. Very pleased with our choice to date for my father.
Very welcomed on arrival with my father straight from a hospital in Bristol. His room was ready and very clean and tidy it looked comfortable. Dad was taken to the dining room for his lunch. The dining room was lovely with linen tablecloths and napkins all matching the dining room colour scheme. The staff are very caring and dad has been treated with great care.
My brother was discharged from hospital after a hip replacement to his flat with no support just before Xmas 2017. My husband and I found him two days later in a very distressed condition. We contacted St Faith's in desperation and following immediate assessment, they admitted him for vital respite care which we believed saved his life. After two months respite care my brother was able to transfer to a residential flat in Faithfull House and is now safe and comfortable there. In both locations, we have found the staff to be very helpful and caring.
Faithfull House is an excellent care home, with high staff ratios. A fantastic caring attitude and a very busy weekly programme of activities. It is a large home in Cheltenham town centre with 62 rooms. Run by a not-for-profit charity set up in 1946. To provide a "home for life for the elderly of Gloucestershire". My father recently enjoyed 4-week respite care following a hospital admission for a chest infection. The combination of good care and busy activities in a friendly informal environment restored my father's confidence, self-esteem and joie de vivre. I have no hesitation in recommending this excellent home.
I would sooner be living at home but if that is not possible then Faithfull House is the best choice for me.
I like the friendliness of the staff and find them helpful.
My mother has a room with much of her own furniture and things which help to make it feel like home.
This is important to her and her family.
The food is good.
In recent months the amount of activities and quality of activities has improved tremendously and I am pleased to report a lively and changing programme.
There are also things to involve families from time to time.
I love the fact that staff do not wear uniforms as I know they would have a very negative impact on people like my Mum but could they perhaps wear a badge to identify them as my Mum doesn't know who's who?
I have found them well trained caring and observant. Communication is very good. Accommodation is changed as needs change. The food is varied and imaginative bearing in mind this is an old listed building facilities are good.
Good value for money.
First contact with the home was on the phone. The response to my difficult and immediate situation was warm, positive, informed and helpful. From the outset, it was clear that my mother and myself were being treated with compassion and professional expertise. A few months later and this is still the case. My mother has not been as well and happy in years.
One thing my wife and I are not fond of; waiting for access to the inner opening door. Is it possible to be a key holder?
We have nothing but praise for Faithfull House and its staff.
The beautiful building with its spacious dining room leading into the gardens gives the feeling they are in a pleasant environment.
On their wedding anniversary last week the F.H. Team provided a lovely tea party in the conservatory for some of their friends and family. It was a memorable occasion and very heartening. The staff are key and I am grateful for the support and care given to me as well as my parents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 July 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 15 Jun 2026
Last week at Faithfull House, our physiotherapy placement students joined our Lead Physiotherapist, Martin, to support residents in a game of skittles. While it might look like simple fun, skittles...
There are no upcoming events for Faithfull House Residential Care.
Awards / Recognitions (3)
- 25 Oct 2019Recipient: Lilian Faithfull Care Charity
- 10 Oct 2019Recipient: Lilian Faithfull Care Charity
- 28 Jun 2018Recipient: Lilian Faithfull Care Charity
Accreditations
There are no accreditations posted yet for Faithfull House Residential Care.
Meet the Team (2)

Dale has been home manager at Faithfull House since June 2017 he has worked for over 20 years with Lilian Faithfull Care.
He started his career with the charity whilst working part-time as a domestic when he was at college. Since then he has worked his way in a wide variety of roles in all of our homes, spending 3 years as assistant manager, deputy manager and home manager before coming to lead Faithfull House. This experience has meant he has an in-depth knowledge of all the aspects of life in our homes, understanding every detail.
Dale thrives in his role as home manager; “It’s different every day, I am a real people person so this job is so rewarding”. His ‘open door approach’ means he is always available for residents, staff and their families. The support given to families can often be overlooked but it is an important part of Dale’s role; “We like to be there for families whenever they need us, whether for advice and guidance or to be there to listen and offer a shoulder to cry on.” Another aspect of the role that he loves is the opportunity to help staff develop “it is so rewarding helping people progress in their careers.”

Helen Prest is the Deputy Manager and Operational Lead at Faithfull House, bringing over 20 years of experience in the care sector. She joined Faithfull House 18 years ago as a Care Assistant, having already gained two years of experience in care, and has progressed through a range of roles, including Senior Carer, Team Leader, Deputy Manager, and Clinical Lead.
Throughout her career, Helen has demonstrated a strong commitment to delivering high-quality care and supporting both residents and staff. In her current role, she oversees the Laundry, Domestic, Maintenance, and Activities teams, ensuring the smooth day-to-day operation of the home. She also coordinates resident admissions, helping to provide a welcoming and seamless transition for individuals moving into Faithfull House.
Helen's extensive experience across both clinical and operational services gives her a unique understanding of residential care. She is passionate about creating a safe, comfortable, and engaging environment where residents can thrive and where staff feel supported to deliver exceptional care.
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