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Faithfull House Residential Care

Suffolk Square, Cheltenham, Gloucestershire GL50 2DT
Lilian Faithfull Care Charity Logo
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I cannot explain in words how amazing Faithfull House Cheltenham has been for my mumS A(Daughter of Resident/Service User)
Faithfull House Residential Care, Cheltenham
The best residential home I have ever been in!R W(Son of Resident/Service User)
Faithfull House Residential Care, Cheltenham
Faithfull House Residential Care, Cheltenham

Faithfull House is an elegant Grade II Regency building which has been subtly adapted into a stunning residential home. It is situated on Suffolk Square, with shops and amenities on its doorstep with Cheltenham town centre in easy reach.

Faithfull House can offer people a little day to day support amidst their full and independent lives, right the way through to full residential care (with specialist knowledge of dementia and end...  

Care Provided by Faithfull House Residential Care

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,800From £1,800
Residential Dementia CareFrom £1,800From £1,800

Correct as of: June 2026

The above fees are dependent on individual care needs. Please contact the team for help and advice.

Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, and enhanced GP practice visits.

Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.

Contact Faithfull House Residential Care to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Dale Booker (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (4)

Visiting

  • Visitors are welcome at any time

Parking

  • Yes parking available on site and on surrounding streets

Faithfull House Residential Care Reviews (65)

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9.6

Faithfull House Residential Care has a Review Score of 9.6 (9.605) out of 10, based on 25 reviews in the last 2 years. Over all time Faithfull House Residential Care has 65 reviews.

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Review from Sue F (Daughter of Resident) published on 22 January 2025 Submitted via Website
Overall Experience

My 92 year-old mum had been fully independent until September 2024, when she was hospitalised due to a urine infection. Unfortunately, she contracted further infections whilst in hospital and was very unwell. She developed delirium, which caused all sorts of problems, including hallucinating and not recognising us, which was awful. Mum went to Faithfull House for assessment, where she has been provided with excellent care by the patient, kind and cheerful staff. Mum enjoyed the Christmas activities and much effort went into making the place look lovely. She has now expressed a view that she does wish not to return to living on her own, which I'm sure has much to do with the social interaction at Faithfull House. The home-cooked food is lovely and mum's gone from not eating very well and losing a lot of weight, to enjoying her food once again. Her room is adequate but I presume those of long-term residents may be superior. Thank you to everyone who has helped to make her stay so comfortable.

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Review from A S (Sister of Resident) published on 13 January 2025 Submitted via Postal Card
Overall Experience

During the time my sister resided in Faithful House I was impressed by the level of care and humility displayed by all the staff. The residents seemed to be known and cared for as unique individuals and their specific needs understood and respected. We were made welcome, recognised and 'looked after' when we visited. In the last period of my sister's life we knew that she was cared for in a very loving way, as were we as relatives.

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Review from P L (Daughter of Resident) published on 30 October 2024 Submitted via Postal Card
Overall Experience

Throughout Dad's brief and unexpected stay of 3 days, care was given with quiet respect, dignity and attention to detail for our whole family during a very challenging and emotional goodbye; end-of-life care was mindful and compassionate throughout. All the staff who supported us from clinical leads to cleaners, catering, carers and maintenance were all very clearly part of a longstanding team who cared about what they did and how they delivered it. They helped us all navigate a journey of passage and continued to do so even after Dad's passing. All at very short notice in a manner which enriched us all, in spite of our utter loss of a beloved father.

Reply from Sarah Merritt, Customer Relationship Team at Faithfull House Residential Care

Thank you so much for taking the time to leave this wonderful review. I will ensure this is shared with our dedicated team at Faithfull House.

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Review from Anne P (Resident / Service User) published on 25 October 2024 Submitted via Postal Card
Overall Experience

My two adult children and I agree that Faithful House in Suffolk Square Cheltenham is the right place for me to be cared for in my old age.

Reply from Sarah Merritt, Customer Relationship Team at Faithfull House Residential Care

Thank you for your kind comments. We are very happy to be able to care for you at Faithfull House. Please don't hesitate to speak with the home manager or any of his team if there is anything further you need.

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Review from K W (Son of Resident) published on 9 October 2024 Submitted via Postal Card
Overall Experience

It is daunting and a source of great anxiety when a parent needs to transition to full residential care. It is a step into the unknown, consequently, it is very reassuring to know that you have made the right decision. From the onset, the staff at Faithfull House have treated my parent with sincere care and respect. They are professional, helpful and communicative. The only reason I haven't ticked 'excellent' for the categories below is that there are always little things to improve. But the really important stuff - quality of care and respect - is certainly excellent. I would (and do) recommend Faithful House.

Reply from Sarah Merritt, Lilian Faithfull Care marketing team at Faithfull House Residential Care

We appreciate you taking time to leave a review. We really do value all feedback and this will help us improve all services we provide where required.

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Review from William M (Grandson of Resident) published on 5 March 2024 Submitted via Website
Overall Experience
My Nan has had a turbulent 12 months and in Faithfull House she has found a home. The building is large, with a number of communal areas in which to socialise or to read. Nan's room is spacious and she is allowed to bring whatever she would like into the room to make it hers.
The busy carers take their time whenever they are with Nan and when my family and I visit we are always offered refreshments. We really do enjoy visiting and find relief in seeing Nan so well looked after by all the staff.
Nan enjoys the activities programme and also benefits from excursions out of Faithfull House. She cannot wait for the warmer weather to spend time in the large garden.

I wouldn't hesitate to recommend the home and its caring staff.

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Review from M F (Son of Resident) published on 29 February 2024 Submitted via Postal Card
Overall Experience

I really can't fault the care my mum receives at Faithfull House. The staff are exceptional in both the care that they give and importantly communication. I'm also impressed with the number of activities that are available, which play such an important part in stimulating residents.

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Review from H E (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

My parents have lived in Faithfull House since 2020 receiving exemplary care and kindness from all staff, carers, management, catering, domestic, physio and hairdresser. We visit regularly but know they are safe and well and staff will contact us promptly when required.

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Review from Vivienne C (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card
Overall Experience

Faithfull House is a lovely building in a lovely regency square in Cheltenham. The rooms, some of which have views over the square are nicely appointed and well maintained. The best thing about Faithful House though is the staff who are kind, caring, friendly and understanding and most importantly patient! Thank you.

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Review from Angie L (Daughter of Resident) published on 15 January 2024 Submitted via Postal Card
Overall Experience

Faithfull House has provided the family with excellent support in settling mum into residential care. From our initial enquiries and throughout the transition, the staff have gone over and above to make the move as smooth as possible by using a fully person-centred approach. The staff have been so kind to both mum and us. They have demonstrated they understand the difficult emotional decisions that have needed to be made.

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Review from R K (Son of Resident) published on 6 November 2023 Submitted via Postal Card
Overall Experience

My father had a recent respite stay at Faithfull House following a fall at home. The whole transition went really well. He massively benefitted from the in-house physiotherapist and the rehab facilities. Both my father and I would not hesitate to use Faithfull House in the future.

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Review from Ian H (Cousin of Resident) published on 28 September 2023 Submitted via Website
Overall Experience

Whenever I visit Faithfull House Care Home, the staff are always very welcoming. My cousin has always appeared well cared for and tells me, themselves, that the staff are very polite and caring. She's been a resident for over a year and is very happy at Faithful House. Her room, although not overly large, is very homely and well taken care of. The home, itself, has always been clean and tidy, the garden is especially pretty and a lovely place to spend time in. My cousin tells me the meals are always tasty and the variety is good. I have not witnessed activities as such, due to the timing of my visits, but my cousin very much enjoys the chair exercise sessions and appreciates the religious services given in the home by the local church. Any questions I have had for staff have always been responded to promptly. I am very glad that my cousin has found such a safe and caring place to live.

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Review from T V (Daughter of Resident) published on 4 January 2023 Submitted via Website
Overall Experience

Faithful House has a calm and friendly atmosphere. The care my father receives on Bluebell suite is excellent. The activities provided are varied and well-planned. I appreciate the kindness shown by all of the staff towards my father and also to my family.

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Review from T P (Daughter of Resident) published on 2 December 2022 Submitted via Postal Card
Overall Experience

Mum has lived at Faithful House for nearly a year. She has dementia. Mum is very happy, enjoys her day to day activities. She enjoys the good food and company. Her room is always spotless and tidy as are the lounges. The garden is a joy. Thank you Faithfull House, I rest easier now knowing Mum is in good hands.

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Review from Kate B (Daughter of Resident) published on 7 November 2022 Submitted via Postal Card
Overall Experience

The help and support we have received from the team at Faithfull House have been superb. The assessment of my mum was dignified and sensitive, considering she isn't aware of her Alzheimer's Disease diagnosis. Every effort was made to keep Mum within their care after the respite care ended. Mum has settled amazingly and is extremely fond of her carers. Faithful House doesn't;t feel like a typical care home - its energy is beautiful.

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Review from Debra S (Daughter of Resident) published on 24 October 2022 Submitted via Postal Card
Overall Experience

Having had experience of a previous home, I find Faithfull House to be excellent. My father is being very well cared for. I find all of the staff to be helpful and kind. The activities and experiences are well organised. I cannot praise Faithfull House enough.

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Review from Lee V (Friend of Resident) published on 4 April 2022 Submitted via Website
Overall Experience

When I get the chance to visit my dear friend, I’m always taken aback by the level the professionalism, care, and friendliness of the staff. They do everything possible to make Faithful House his home from home. It’s warming to see the other residents receiving the same level of care, compassion and understanding to make them comfortable, relaxed, and involved as possible. My friend has always been ‘grumpy’ and demanding. However, his wife ‘no longer with us’ said the staff manage him better than she did.

Considering the pressure the healthcare industry is under the staff at Faithful house do a fantastic job. I have nothing but admiration for the way they look after the residents, keeping them safe and secure.

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Review from S A (Daughter of Resident) published on 12 January 2022 Submitted via Postal Card
Overall Experience

I cannot explain in words how amazing Faithfull House Cheltenham has been for my mum. They are so kind and caring. Mum has been a resident since September. Certainly no complaints. The team are marvellous.

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Review from Martin P (Friend of Resident) published on 2 November 2021 Submitted via Postal Card
Overall Experience

My only experience has been visiting the home since my friend moved in and also taking him out on visits. The staff are always helpful, courteous and have helped my friend by providing him with a studio and encouraging him to continue painting and teaching. I am happy that he's so well looked after.

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Review from David B (Husband of Resident) published on 16 August 2021 Submitted via Postal Card
Overall Experience
My wife is very well looked after here and seems happier and more communicative than before she moved in about 12 months ago. There are plenty of things to do and many other residents to interact with which suits her just fine.

I am happy that as someone with Alzheimer's she is in exactly the right place for her.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 July 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 15 Jun 2026

    Last week at Faithfull House, our physiotherapy placement students joined our Lead Physiotherapist, Martin, to support residents in a game of skittles. While it might look like simple fun, skittles...

Upcoming Events

There are no upcoming events for Faithfull House Residential Care.

Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Faithfull House Residential Care.

Meet the Team (2)

Dale Booker
Dale BookerJob Title:Care home managerJoined: 2017

Dale has been home manager at Faithfull House since June 2017 he has worked for over 20 years with Lilian Faithfull Care.

He started his career with the charity whilst working part-time as a domestic when he was at college. Since then he has worked his way in a wide variety of roles in all of our homes, spending 3 years as assistant manager, deputy manager and home manager before coming to lead Faithfull House. This experience has meant he has an in-depth knowledge of all the aspects of life in our homes, understanding every detail.

Dale thrives in his role as home manager; “It’s different every day, I am a real people person so this job is so rewarding”. His ‘open door approach’ means he is always available for residents, staff and their families. The support given to families can often be overlooked but it is an important part of Dale’s role; “We like to be there for families whenever they need us, whether for advice and guidance or to be there to listen and offer a shoulder to cry on.” Another aspect of the role that he loves is the opportunity to help staff develop “it is so rewarding helping people progress in their careers.”

Helen Prest
Helen PrestJob Title:Deputy Manager & Operational LeadJoined: 2008

Helen Prest is the Deputy Manager and Operational Lead at Faithfull House, bringing over 20 years of experience in the care sector. She joined Faithfull House 18 years ago as a Care Assistant, having already gained two years of experience in care, and has progressed through a range of roles, including Senior Carer, Team Leader, Deputy Manager, and Clinical Lead.

Throughout her career, Helen has demonstrated a strong commitment to delivering high-quality care and supporting both residents and staff. In her current role, she oversees the Laundry, Domestic, Maintenance, and Activities teams, ensuring the smooth day-to-day operation of the home. She also coordinates resident admissions, helping to provide a welcoming and seamless transition for individuals moving into Faithfull House.

Helen's extensive experience across both clinical and operational services gives her a unique understanding of residential care. She is passionate about creating a safe, comfortable, and engaging environment where residents can thrive and where staff feel supported to deliver exceptional care.

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