
I cannot explain in words how amazing Faithfull House Cheltenham has been for my mumS A(Daughter of Resident/Service User)

The best residential home I have ever been in!R W(Son of Resident/Service User)


I cannot explain in words how amazing Faithfull House Cheltenham has been for my mumS A(Daughter of Resident/Service User)

The best residential home I have ever been in!R W(Son of Resident/Service User)


Faithfull House is an elegant Grade II Regency building which has been subtly adapted into a stunning residential home. It is situated on Suffolk Square, with shops and amenities on its doorstep with Cheltenham town centre in easy reach.
Faithfull House can offer people a little day to day support amidst their full and independent lives, right the way through to full residential care (with specialist knowledge of dementia and end...
Care Provided by Faithfull House Residential Care
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Correct as of: June 2026
The above fees are dependent on individual care needs. Please contact the team for help and advice.
Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, and enhanced GP practice visits.
Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
The price(s) shown are provided by the care home. Contact Faithfull House Residential Care for full pricing details and T&Cs.
Contact Faithfull House Residential Care to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Lilian Faithfull Care Charity
- Voluntary / Not for Profit Owned
Person in charge
- Dale Booker (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (64)
- Couples/Companion Rooms (4)
Visiting
- Visitors are welcome at any time
Parking
- Yes parking available on site and on surrounding streets
Faithfull House Residential Care Reviews (65)
Faithfull House Residential Care has a Review Score of 9.6 (9.605) out of 10, based on 25 reviews in the last 2 years.
Over all time Faithfull House Residential Care has 65 reviews.
My mum, 90 years old and suffering from Double Parallel Dementia has been a resident for 2 years now. We as a family could not wish for more from the care and attention that she has received from the staff. So patient and understanding. The facilities are so well kept and cleanliness is apparent at all times in both residents own rooms and with the public areas. Staff ensure that all residents are clean, up and out of bed. And meal times ensure that they are well fed.
Overall, I am very happy with the care my mother receives. She always looks clean and well cared for. The staff are polite and often say "hello" to her when passing. My only small gripe, is that weekend staff appear to be less plentiful, so there is not the same consistency as weekdays.
My mother is very content in Faithfull House where she has been a resident for two and a half years. Her room is the highlight as it has lovely views across Suffolk Square. We, as a family, feel that she is well looked after by caring staff and is safe in their hands.
I have been very happy here for nearly 12 years having arrived on 1st March 2005. I have been very well treated and cared for in sickness and in health. I have been given a great deal of privacy and independence. I am secure in the knowledge that if necessary I will get immediate help and hospital treatment. There are plenty of people for companionship and a good choice of friends. I know that if anything happens to me the management would immediately get in touch with my family and next of kin.
Mum has been resident at Faithfull House for 1 year. I am impressed by all those at the home: the receptionists who are happy to deal with family concerns, the catering staff who take the trouble to learn the individual likes and dislikes,the kindly and dignified approach to offering personal care, the activity coordinators who encourage involvement in the range of activities and events offered, the domestic staff who ensure the rooms and public areas are clean and fresh. Carers and senior staff have proved attentive to any ill health concerns and have sought prompt medical attention and provide regular room checks on those in bed. While residents are encouraged to be up and participating, they also allow for personal choice of staying in bed/their rooms. Special events are celebrated (Queen's birthday, Christmas, individual birthdays), and family members are openly welcome and can join residents for meals. The question regarding Value for money - can you put a price on peace of mind?
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 July 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 15 Jun 2026
Last week at Faithfull House, our physiotherapy placement students joined our Lead Physiotherapist, Martin, to support residents in a game of skittles. While it might look like simple fun, skittles...
There are no upcoming events for Faithfull House Residential Care.
Awards / Recognitions (3)
- 25 Oct 2019Recipient: Lilian Faithfull Care Charity
- 10 Oct 2019Recipient: Lilian Faithfull Care Charity
- 28 Jun 2018Recipient: Lilian Faithfull Care Charity
Accreditations
There are no accreditations posted yet for Faithfull House Residential Care.
Meet the Team (2)

Dale has been home manager at Faithfull House since June 2017 he has worked for over 20 years with Lilian Faithfull Care.
He started his career with the charity whilst working part-time as a domestic when he was at college. Since then he has worked his way in a wide variety of roles in all of our homes, spending 3 years as assistant manager, deputy manager and home manager before coming to lead Faithfull House. This experience has meant he has an in-depth knowledge of all the aspects of life in our homes, understanding every detail.
Dale thrives in his role as home manager; “It’s different every day, I am a real people person so this job is so rewarding”. His ‘open door approach’ means he is always available for residents, staff and their families. The support given to families can often be overlooked but it is an important part of Dale’s role; “We like to be there for families whenever they need us, whether for advice and guidance or to be there to listen and offer a shoulder to cry on.” Another aspect of the role that he loves is the opportunity to help staff develop “it is so rewarding helping people progress in their careers.”

Helen Prest is the Deputy Manager and Operational Lead at Faithfull House, bringing over 20 years of experience in the care sector. She joined Faithfull House 18 years ago as a Care Assistant, having already gained two years of experience in care, and has progressed through a range of roles, including Senior Carer, Team Leader, Deputy Manager, and Clinical Lead.
Throughout her career, Helen has demonstrated a strong commitment to delivering high-quality care and supporting both residents and staff. In her current role, she oversees the Laundry, Domestic, Maintenance, and Activities teams, ensuring the smooth day-to-day operation of the home. She also coordinates resident admissions, helping to provide a welcoming and seamless transition for individuals moving into Faithfull House.
Helen's extensive experience across both clinical and operational services gives her a unique understanding of residential care. She is passionate about creating a safe, comfortable, and engaging environment where residents can thrive and where staff feel supported to deliver exceptional care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Faithfull House Residential Care to verify any information. View our terms and conditions. Faithfull House Residential Care has an Enhanced Service -more info.