St Faith's Nursing & Residential Home

When in hospital, was so ill that we were unsure if would pull through. Since being in St Faiths, has improved greatly, seems happier and is eating well very pleased with the care and support.

We had a very good experience at St Faith's. Unfortunately my mother was only there for 2 weeks before passing. It was a lovely, spacious, light and airy from for visitors and family. We were offered the option to stay over if we needed. Parking, although tight was fine with the option for parking for up to 6 years on the road outside. The food was good and the only thing I could mention was that our request for soft food like yogurt and custard was slow to get through.

Every thing is very well organised, very helpful and help in every way. Family atmosphere.

Our elderly mother was only a resident at St Faiths for seven weeks before she died yesterday. However, during that time we greatly appreciated the courtesy, kindness and professionalism of the staff. This was especially the case in our mother's final days and hours. We cannot thank you enough. The home itself is delightful, very clean and well organised and with a convenient car park.

I would highly recommend this care home to anyone needing 24 hour nursing care

Whilst my sister was only with the home for a short time, the care she received was exemplary, all the staff were professional, friendly and ready to talk and explain anything I wanted to know. The home itself was clean, well maintained, comfortable and welcoming with all the facilities you would expect from a very well run nursing home. To use my sisters words the day after she arrived "Its gorgeous"

Totally amazing team you have, so caring. They are all a credit to St Faith's Nursing Home.

As soon as you walk in it feels like home, it's clean, warm, and welcoming. All the staff we interacted with were courteous and knowledgeable. And everyone there we saw was well presented, heads up and smiling. There's no lingering smell of food or urine (believe me, in other places, it's the first thing that hits your senses). The PA was amazing, professional, and knowledgeable, with no questions to daft or simplistic to answer. We know we have chosen the right place.

After a long stay in the hospital, our mum was admitted to St Faiths, Malvern Rd, on “end of life”. From the first moment of arrival, Mum was made to feel incredibly, welcome, safe and comfortable. As a family, we were so very impressed with the super efficiency of the day-to-day care that was provided. Not only did they welcome Mum, but also the kindness overflowed to our family. We are grateful that Mum left this world with the excellent care that St Faiths provided; Mum was the most beautiful lady, in every way, and we are so glad she received the kindness and care that she deserved. Thank you.

I'm always so impressed by the staff every time I visit. They are friendly and welcoming and kind and competent. It reassures me that they are kind and careful in their care of my stepmother too. Please thank them for their kind attention and everything they do.

The care is exceptional. Mum is treated with kindness, respect and patience. All staff: nurses, carers, cleaners - are experienced experts in their field, and every interaction is caring and courteous. We could not have wished for a better environment for Mum. Her room is fabulous, and we've been able to make it feel like home. They welcome us as a family, whether it's a flying visit or we stay with Mum for a few nights. Oh, and Mum loves the food! Thank you, St Faith's, for being awesome.

Both my mother and father were residents at St Faith's. My father was there for six weeks until he passed away in November. My father's care was exceptional, and he always told me how well looked after he was. He reported that carers were kind and interested, engaging fully with my mother when they fed her. He also told me how kind the carers were to my mother, who has vascular dementia. Even up until the final hours of my father's life, the confident and kind carers engaged with him sensitively, showing real consideration and concern. My mother continues to be exceptionally well cared for. Her needs have changed, and she is unable to communicate her feelings, but the carers are so gentle and monitor her well-being, adapting to her new needs. They are also watching her for any pain that she might experience as a result of her health needs. It is a relief to know that my mother is in safe hands. I can only recommend and praise the nurses, carers and manager at St Faith's.

My mother was a resident of St Faith’s Fairhaven suite for 6 weeks. I cannot recommend this place enough. Nothing is too much trouble for the staff. They looked after Mum beautifully and us too. The Fairhaven suite is designed for end-of-life care and is quiet and calming. Mum died there on the 11th of August and we couldn’t have asked for better care during her last weeks. All the staff are professional, caring, kind and respectful. Thank you, thank you, thank you.

Thanks again to all those involved.

Thank you again for the amazing opportunity you gave us and the incredible personal and respectful care you gave our mum. An incredible gift and comfort for both Mum and the family.

Thank you.

St Faith's seemed a good place for my elderly mum's last days; the staff were friendly and nice and mum was clearly comfy and cared for. The place was always so clean and tidy. From the day of admittance to the day of her death 12 days later no one from St Faith's ever contacted me about the care package. Despite several requests, I could never get an answer to any of the many questions I had. The staff did not seem to understand that for relatives, this is probably the first time they have ever had this experience and they do not have a clue what to expect. Even when my mum died I received no phone call afterwards, not even a condolence card. We raised £500 at the funeral for Lilian Faithful and we never even got an acknowledgement let alone a thank you. I fed all this back to the CEO by email and was promised a reply within a week but had to chase a reply over a month later. Then I got a second-hand reply from the CEO's secretary with some flimsy excuse and still no condolence or thank you.

My mother has been at St Faith's since December 2021 and has been given excellent care. The reception staff often go the extra mile. and all the staff are all very friendly and helpful. Communication is very good, and concerns are listened to without judgement. There are often activities that Mum can participate in; however, they could be more varied. Mum is very happy at St Faith's. Thank you for being there for her.

My husband has been at St Faith's since April 2021. His care is very intensive because he cannot stand or walk and need to be hoisted by two carers. The standard in the home is exceptional. We are very grateful for the wonderful care that is given at all times!

I cannot praise the staff enough for the care given to him. He was treated with compassion and dignity by all the staff. My special thanks must go to his assigned care worker and also the doctor in his final hours. This was a very distressing time for myself and my family, but we were kept fully informed, and nothing was too much trouble. We couldn't have asked for more.