
My mother had excellent care during her time at St Faith’s. The staff were all very professionalSuzanne R(Daughter of Resident/Service User)

Lilian Faithful Care Home is a relaxed, clean and home from home environmentDavid C(Husband of Resident/Service User)

They have kept us up to date with all the many amazing activities that Dad gets involved inKate B(Daughter of Resident/Service User)

My mother had excellent care during her time at St Faith’s. The staff were all very professionalSuzanne R(Daughter of Resident/Service User)

Lilian Faithful Care Home is a relaxed, clean and home from home environmentDavid C(Husband of Resident/Service User)

They have kept us up to date with all the many amazing activities that Dad gets involved inKate B(Daughter of Resident/Service User)

St Faith’s Residential and Nursing Home in Cheltenham provides the highest standard of dedicated, 24 hour, individually assessed nursing care for 69 residents, including those with complex needs or dementia. It is well known for its excellence in end of life care both in the main nursing home and in 'The Fairhaven Suite' which is dedicated to palliative care.
St Faith's is a fully accessible characterful refurbished Victorian Villa with a...
Care Provided by St Faith's Nursing & Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 69 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Correct as of: June 2026
The above fees are dependent on individual care needs. Please contact the team for help and advice.
Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, and enhanced GP practice visits.
Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries..
The price(s) shown are provided by the care home. Contact St Faith's Nursing & Residential Home for full pricing details and T&Cs.
Contact St Faith's Nursing & Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Lilian Faithfull Care Charity
- Voluntary / Not for Profit Owned
Person in charge
- Teresa Weis (Nursing Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (50)
- Couples/Companion Rooms (9)
- Single Rooms with ensuite Wet Room (15)
- Couples/Companion Rooms with ensuite Wet Room (9)
Visiting
- Visitors are welcome at any time
Parking
- Small on site car park, with plenty of street parking nearby
St Faith's Nursing & Residential Home Reviews (59)
St Faith's Nursing & Residential Home has a Review Score of 8.9 (8.930) out of 10, based on 8 reviews in the last 2 years.
Over all time St Faith's Nursing & Residential Home has 59 reviews.
When in hospital, was so ill that we were unsure if would pull through. Since being in St Faiths, has improved greatly, seems happier and is eating well very pleased with the care and support.
We are pleased to hear that you feel your aunt has settled so well with us and is happy .
We had a very good experience at St Faith's. Unfortunately my mother was only there for 2 weeks before passing. It was a lovely, spacious, light and airy from for visitors and family. We were offered the option to stay over if we needed. Parking, although tight was fine with the option for parking for up to 6 years on the road outside. The food was good and the only thing I could mention was that our request for soft food like yogurt and custard was slow to get through.
We welcome all feedback and endeavour to improve our practice accordingly
Every thing is very well organised, very helpful and help in every way. Family atmosphere.
We will miss seeing you all, and of course the lovely lady herself
Thank you so much
Our elderly mother was only a resident at St Faiths for seven weeks before she died yesterday. However, during that time we greatly appreciated the courtesy, kindness and professionalism of the staff. This was especially the case in our mother's final days and hours. We cannot thank you enough. The home itself is delightful, very clean and well organised and with a convenient car park.
Thank you so much Julian ,for such a positive review and your lovely comments about our staff and the care provided to your late mother.
The care team were fantastic and cared for my grandma well. They always popped in her room when we were visiting to have a friendly chat . During times of illness the nursing team always called with updates and took great care of her during her last few days.
The rest of the team are equally as wonderful very pleasant and friendly. Her room was always immaculate.
The care home itself is a lovely building which feels homely and the rooms have ensuites and beautiful furniture inside.
I would highly recommend this care home to anyone needing 24 hour nursing care
Your Grandma was such a lovely lady and so obviously a very important part of all your lives, and indeed became part of ours during her time with us.
Thank you again for taking the time to do this
Whilst my sister was only with the home for a short time, the care she received was exemplary, all the staff were professional, friendly and ready to talk and explain anything I wanted to know. The home itself was clean, well maintained, comfortable and welcoming with all the facilities you would expect from a very well run nursing home. To use my sisters words the day after she arrived "Its gorgeous"
Thank you Michael for your lovely review, including your sisters wonderful comment.We appreciate your time in providing such a positive review of the care provided by the team at St Faiths, I will share this with them .
Totally amazing team you have, so caring. They are all a credit to St Faith's Nursing Home.
Thank you for taking the time to review us so favorably. We really appreciate such positive feedback about the team and the care provided.
As soon as you walk in it feels like home, it's clean, warm, and welcoming. All the staff we interacted with were courteous and knowledgeable. And everyone there we saw was well presented, heads up and smiling. There's no lingering smell of food or urine (believe me, in other places, it's the first thing that hits your senses). The PA was amazing, professional, and knowledgeable, with no questions to daft or simplistic to answer. We know we have chosen the right place.
Thank you, it's heartening to hear such positive comments about the home and the team. We greatly appreciate your time in completing the review.
After a long stay in the hospital, our mum was admitted to St Faiths, Malvern Rd, on “end of life”. From the first moment of arrival, Mum was made to feel incredibly, welcome, safe and comfortable. As a family, we were so very impressed with the super efficiency of the day-to-day care that was provided. Not only did they welcome Mum, but also the kindness overflowed to our family. We are grateful that Mum left this world with the excellent care that St Faiths provided; Mum was the most beautiful lady, in every way, and we are so glad she received the kindness and care that she deserved. Thank you.
I'm always so impressed by the staff every time I visit. They are friendly and welcoming and kind and competent. It reassures me that they are kind and careful in their care of my stepmother too. Please thank them for their kind attention and everything they do.
The care is exceptional. Mum is treated with kindness, respect and patience. All staff: nurses, carers, cleaners - are experienced experts in their field, and every interaction is caring and courteous. We could not have wished for a better environment for Mum. Her room is fabulous, and we've been able to make it feel like home. They welcome us as a family, whether it's a flying visit or we stay with Mum for a few nights. Oh, and Mum loves the food! Thank you, St Faith's, for being awesome.
Both my mother and father were residents at St Faith's. My father was there for six weeks until he passed away in November. My father's care was exceptional, and he always told me how well looked after he was. He reported that carers were kind and interested, engaging fully with my mother when they fed her. He also told me how kind the carers were to my mother, who has vascular dementia. Even up until the final hours of my father's life, the confident and kind carers engaged with him sensitively, showing real consideration and concern. My mother continues to be exceptionally well cared for. Her needs have changed, and she is unable to communicate her feelings, but the carers are so gentle and monitor her well-being, adapting to her new needs. They are also watching her for any pain that she might experience as a result of her health needs. It is a relief to know that my mother is in safe hands. I can only recommend and praise the nurses, carers and manager at St Faith's.
My mother was a resident of St Faith’s Fairhaven suite for 6 weeks. I cannot recommend this place enough. Nothing is too much trouble for the staff. They looked after Mum beautifully and us too. The Fairhaven suite is designed for end-of-life care and is quiet and calming. Mum died there on the 11th of August and we couldn’t have asked for better care during her last weeks. All the staff are professional, caring, kind and respectful. Thank you, thank you, thank you.
Thanks again to all those involved.
As a large family, we cannot thank everyone enough for the care, welcoming, flexibility and support provided to both Mum and four of us daughters and one of her sons as well as partners and grandchildren! The opportunity to be so welcomed and looked after, and ultimately, the opportunity to be there all together with Mum, is such an incredible comfort.
Thank you again for the amazing opportunity you gave us and the incredible personal and respectful care you gave our mum. An incredible gift and comfort for both Mum and the family.
My mum was in St Faith's for a couple of months for palliative care; she died this morning.
Both myself and my two brothers were blown away by the amazing standard of care that she received. The nurses and caters were simply incredible and so very very kind.
Thank you.
St Faith's seemed a good place for my elderly mum's last days; the staff were friendly and nice and mum was clearly comfy and cared for. The place was always so clean and tidy. From the day of admittance to the day of her death 12 days later no one from St Faith's ever contacted me about the care package. Despite several requests, I could never get an answer to any of the many questions I had. The staff did not seem to understand that for relatives, this is probably the first time they have ever had this experience and they do not have a clue what to expect. Even when my mum died I received no phone call afterwards, not even a condolence card. We raised £500 at the funeral for Lilian Faithful and we never even got an acknowledgement let alone a thank you. I fed all this back to the CEO by email and was promised a reply within a week but had to chase a reply over a month later. Then I got a second-hand reply from the CEO's secretary with some flimsy excuse and still no condolence or thank you.
My mother has been at St Faith's since December 2021 and has been given excellent care. The reception staff often go the extra mile. and all the staff are all very friendly and helpful. Communication is very good, and concerns are listened to without judgement. There are often activities that Mum can participate in; however, they could be more varied. Mum is very happy at St Faith's. Thank you for being there for her.
My husband has been at St Faith's since April 2021. His care is very intensive because he cannot stand or walk and need to be hoisted by two carers. The standard in the home is exceptional. We are very grateful for the wonderful care that is given at all times!
I cannot praise the staff enough for the care given to him. He was treated with compassion and dignity by all the staff. My special thanks must go to his assigned care worker and also the doctor in his final hours. This was a very distressing time for myself and my family, but we were kept fully informed, and nothing was too much trouble. We couldn't have asked for more.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 September 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 08 Jun 2026
This week, we're delighted to celebrate a very special long service milestone for Cindy, our wonderful PA at St Faith's, who has now been part of the Lilian Faithfull family...
There are no upcoming events for St Faith's Nursing & Residential Home .
Awards / Recognitions (3)
- 25 Oct 2019Recipient: Lilian Faithfull Care Charity
- 10 Oct 2019Recipient: Lilian Faithfull Care Charity
- 28 Jun 2018Recipient: Lilian Faithfull Care Charity
Accreditations
There are no accreditations posted yet for St Faith's Nursing & Residential Home .
Meet the Team (2)

Teresa became home manager of St Faith’s in August 2018 after 4 years as deputy manager and 5 years as head nurse.
Teresa qualified as a nurse 43 years ago and specialised early in her career in the ‘care of the older person’. When she joined Lilian Faithfull Care in 2001, she already had 10 years of experience as a home manager, but took the opportunity to go back to a hands-on nursing role. However, she quickly took on extra responsibilities, which set her on the path to her present position.
In her role as home manager, Teresa is proud to be “leading a team which provides person-centred care to the most vulnerable in our society”. Teresa has an ‘open door policy’ ensuring she is always available for residents, families and staff. She explains, “Although St Faith’s is a large nursing home, all the staff here are on first name terms. Our staff structure means that everyone is supported and there is always someone to talk to.” Teresa and her team work closely with families keeping them involved in the care of their loved ones and ensuring lines of communication are always kept open.
Teresa is an avid reader and enjoys her family time with her four grandchildren and two daughters, who have both followed in their mother’s footsteps into the social care sector.

Pauline Okposi is the Clinical Lead Nurse at St Faith’s Nursing & Residential Home in Cheltenham, bringing with her over two decades of dedication, resilience and professional growth.
She began her journey with the organisation in 2002, having moved to the UK from Kenya, where she originally trained as a chef. Determined to pursue a career in care, Pauline worked her way from a cleaning role into care work before completing her NVQ Level 2, Access to Nursing, and ultimately qualifying as a nurse through the University of the West of England, Bristol.
Alongside her role at St Faith’s, Pauline spent 14 years working at the Oncology Centre at Cheltenham General Hospital, gaining invaluable clinical experience, including palliative and end-of-life care. In 2018, she stepped into her current position as Clinical Lead Nurse, where she now balances hands-on clinical care with leadership, training and administrative responsibilities.
Her role includes overseeing care plans and assessments, supporting new admissions, leading on clinical standards, and working closely with GPs and multidisciplinary teams to ensure residents receive the highest quality, person-centred care.
Pauline is also deeply passionate about education and development. With teaching and assessing qualifications, she supports student nurses, paramedics and medical students on placement, contributes to staff training, and delivers sessions on areas such as end-of-life care, infection control, diabetes care, and medication management. She has developed internal resources, including student handbooks, care planning frameworks and staff competencies, and is committed to continually updating her own knowledge, having also completed a Master’s degree in Nursing.
Known for her compassionate and hands-on approach, Pauline is always willing to step in wherever needed, supporting both residents and colleagues alike. She takes pride in building strong relationships with families, keeping them informed and involved in their loved one’s care. Outside of work, Pauline enjoys reading, writing, music, hairdressing, and cooking, and values the sense of purpose and fulfilment her role brings to her life.
Frequently Asked Questions about St Faith's Nursing & Residential Home
What types of Care is St Faith's Nursing & Residential Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does St Faith's Nursing & Residential Home have?
There are 50 Single Rooms and 9 Couples/Companion Rooms.
What are the Facilities & Services at St Faith's Nursing & Residential Home ?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is St Faith's Nursing & Residential Home to the centre of Cheltenham?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Faith's Nursing & Residential Home to verify any information. View our terms and conditions. St Faith's Nursing & Residential Home has an Enhanced Service -more info.