St Faith's Nursing Home

Malvern Road, Cheltenham GL50 2NR

St Faith's Nursing Home is part of Lilian Faithfull Homes, a registered charity that has been providing exceptional care since 1946. St Faith's has been providing elderly care for over 40 years and is located within easy reach of Cheltenham town centre.

The home is registered to provide the highest standard of dedicated, 24-hour, individually assessed nursing care for 69 residents, including those with complex needs or dementia.

Residents are encouraged to bring their own furnishings and cherished processions to their en-suite bedrooms to create a personal feel. Communal rooms and dining areas, as well as a private secure garden, offer a choice of socialising with other residents, taking part in activities or spending time with friends and family.

The home is designed and equipped to make life comfortable, safe and secure to meet individual needs. The professional care team has wealth of experience caring for residents and ensures that individual's health, privacy, dignity, respect and happiness are paramount at all times.

Group: Lilian Faithfull Care

Person in charge: Xin Zhao (Nursing Home Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 69 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Fees on application. Ages 65+.

Single Rooms: 65

Shared Rooms: 2

Rooms with ensuite WC: 65

Weekly Charges Guide: Nursing Care Single £1100 – £1200 , Nursing Care Shared (per person) £1100 – £1200 (These prices are only a guideline, please contact St Faith's Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on St Faith's Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for St Faith's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for St Faith's Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.567 for St Faith's Nursing Home is calculated as follows: ( (194 Excellents x 5) + (80 Goods x 4) + (23 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 298 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.942 Points relating to the number of positive Reviews for St Faith's Nursing Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.8 positive Reviews (69 registered maximum number of service users ÷ 5). 13 Reviews ÷ 13.8 Target = 0.942

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 St Faith's Nursing Home has a Review Score of 9.5 (9.509) from 25 Reviews


Average Ratings

  • Excellent
    19
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Faith's Nursing Home?

  • Extremely LIKELY
    22
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Faith's Nursing Home

  • Daughter of Resident/Service User
    9
  • Husband of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

I am very happy that my mother is being cared for at St Faith's Nursing Home. The staff really take time to get to know the residents and everyone is treated as an individual and with respect. Even bed bound residents can benefit from some of the activities - my mother has enjoyed visits from miniature ponies and musicians who have entertained her at her bedside.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother entered St Faith's from hospital after a massive stroke in 2015.
This home is outstanding for care, compassion and dignity.
Top marks to all staff - cleaners, cooks, carers, nurses, admin.
St Faith's food, cleanliness and staff training is gold standard.
I cannot thank them enough.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Very apprehensive at the start but the level of care was excellent not only for residents but for families. The staff genuinely cared and engaged with the residents.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Welcoming, spotlessly clean and well run. My father is part of their family and is treated with warmth, respect and dignity. All the staff are friendly and keep his spirits up every day with smiles, chats and reminiscences. They always have time for him. Food is plentiful and served promptly and is varied and enjoyed. Activities are well organised and family are welcome at all times.
My father is always clean, dry and well dressed. Laundry is efficient and St Faith's Nursing Home is always decorated to a high standard e.g Halloween, Christmas, Harvest.
We can take his dog to visit and his room is quite small but clean, homely and adequate.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Since my wife has been in St. Faith's Nursing Home, have found both staff and care to be of the highest standard.

How likely would you be to recommend St Faith's Nursing Home? Likely

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Average Rating:   5 out of 5

My sister became a resident in April of this year and has settled in quite nicely. I visit her every week and am happy with the care she is receiving. All of the staff are very attentive to the resident's needs.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Overall we are very happy with our father's care. The support from the home to the family has been outstanding.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

An exceptional level of care and professionalism was given to both of my parents while at St. Faith's, I can't imagine how we would have managed with them.
The management should feel very proud of the staff, nothing was too much trouble and they always had a time or time for a chat.
Thank you for everything you did for Mum & Dad.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

The day staff are good, so are the night staff, when you get used to them.
Some activities are excellent, especially the dance and movement. Food and drink are good but I don't like peas or swede, so please leave them off my plate.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

Mum has been a resident of St Faith's since April. The care that mum has received is exemplary. All of the staff are professional, caring and extremely patient. The food is excellent with lots of variety. Mum is always immaculately presented, I have never worried about her since the day she arrived and she is always happy whenever I visit.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Since transferring my wife from another care home in June 2017, I have been completely satisfied with the ethos, care and management of St Faiths.

The only ongoing problem I have witnessed is airlocks in the plumbing system on some toilets and radiators (I am sure that it will be sorted)
Sometimes the lunch on offer is not suited to my diet or taste when spoon feeding my wife.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My father's care home has been extremely satisfactory. The staff are very caring and friendly.

Sometimes there is poor communication, mainly due to staff changes and rotas.

I would also like to see more communication between residents, although this can be difficult if the residents will not co-operate.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   2.9 out of 5

My mother has been at St Faiths' Nursing Home for the last three years. The staff are very friendly and caring for my mother's needs. They had good facilities and activities for the residents. Also, they let me know any cause for concern. I have no complaints and would be very happy to recommend St Faith's to anyone needing a good nursing home for their elderly relation with dementia.

How likely would you be to recommend St Faith's Nursing Home? Likely

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Average Rating:   3.7 out of 5

My mother has been resident for approx 18 months. My sister and I find the care provided responsive and genuinely caring. You could say service from the heart.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

We have always found the carers and staff generally very welcoming and friendly. As a family, we feel impressed and comforted to know that my sister is so well cared for in her senior years.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Mum has been in the home for more than three years now. I have been visiting at least three or four times a week. I have three children plus doing a full-time job, I only can visit in the late evenings and over the weekends. I have to say the home is very well staffed at all times. It always has a nurse in charge the floor plus carers, feeder carers to support the residents. The staff are well trained, very polite and extremely patient. Some of the residents could be quite difficult to manage at times, staff seemed knowing each of them as an individual. The food is good too. I have to say, I cannot fault the home in any way.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

It is always difficult to assess a home without having some experience of other homes and being able to compare them. A home, however, modern is only as good as the staff, and having a happy staff. As far as I can judge the home seems to be well run. I cannot comment on the activities as I am not there on weekdays. The staff are quite friendly and very caring for the most part, my only question is on staffing levels when the two staff are having to assist one of the residents with say toileting, and the nurse is not around, who is there to be responsible for the other residents? This would apply to any home of course.

How likely would you be to recommend St Faith's Nursing Home? Likely

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Average Rating:   3.8 out of 5

My wife settled in quickly and responded to the genuine trust and friendships of the carers. The carers are obviously concerned for the welfare of the patients and work hard to ensure that duties which could become tedious to them are carried out efficiently and happily for all concerned. My wife needs constant attention and help and assurance these days and certainly gets it. I was surprised and pleased to find that the welcome is so generously extended to visitors, even when carers and nurses are at their busiest. Well done all of you! No complaints what so ever.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

I can't fault any of the staff.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

For 4 and a half years, the nurses and carers have looked after my wife with consideration and love. She is immobile and lately confined to bed after a stroke and they have always adapted and adjusted to have her needs with sympathy and efficiency. I have found everyone including management/administration happy and friendly, and always open to questions and discussion. It is a great reassurance to me and our sons to see her so well cared for.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

We find the nursing home to be clean and beautifully cared for.Whenever we come staff extremely helpful and attentive. The social life of the residents seem to be outstanding. My sister is really happy and contented. Could not ask for more.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum moved in after my dad passed away, he was her main carer at home as she is not mobile. Had a major operation in Birmingham (full knee replacement). She has settled so well, enjoys the company of everyone and the friendly efficient carers and activity staff. She feels safe and I have not seen my mum so happy and well in a long long time.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Mum has thrived since moving into St Faith's. Despite the fact that mum's vascular dementia is a progressive condition, I feel the care she has received has helped prolonged her life and given her and the family a way of dealing with this awful disease.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Since my husband has been a resident at St Faith's, I have visited six days a week. In those times I have found a very happy atmosphere, caring, polite staff at all levels. I see a very difficult job is being carried out with dignity, love and humour. The standard of entertainment provided is very high.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother in law was being looked after at home up until my father in law passed away last year. After a major operation, she was transferred to St Faiths Nursing Home in May 16.
I have never seen her so happy,she loves chatting with the carers and they look after all her needs so efficiently. I never thought she would settle in a home as she said she would never go in a home. she is so happy and loves her room enjoys the activities and overall the company and friendliness of all the staff.

How likely would you be to recommend St Faith's Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

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