St Faith's Nursing Home

Malvern Road, Cheltenham GL50 2NR
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9.0 53 Reviews
  • St Faith's Nursing Home, Cheltenham
St Faith's provides the highest standard of dedicated, 24 hour, individually assessed nursing care for 69 residents, including those with complex needs or dementia. It is well known for its excellence in end of life care both in the main nursing home and in 'The Fairhaven Suite' which is dedicated to palliative care.

St Faith's is a fully accessible characterful refurbished Victorian Villa with a modern extension in a leafy street close to the centre of Cheltenham, with well-kept accessible gardens.

Each floor is organised as its own community, with dining rooms and lounges to give a calmer, homely and more personal environment. Each room has ensuite facilities (and some accommodate couples if desired).

The home is unusual in the high level of qualified nurses (including mental health nurses) that are available on every shift. Each resident has a named nurse and carer who work closely with residents and families to create an individual plan of care. The physiotherapist and dietary advisor give valuable additional support. The catering team provide fresh, nutritious home cooked food and are skilled at adapting the menu for different dietary requirements and for those with swallowing difficulties. The activities team work both individually and in groups to offer a varied, stimulating and enriching activities, including visiting musicians & entertainers, trips out and cycle rides on a specially adapted trishaw.

The Fairhaven Suite is separate to the main nursing home. It offers privacy for adults wanting to receive palliative care for their final days, weeks or months. It has nine spacious, newly refurbished suites. A key part is the support, space and facilities that it offers to families and friends, enabling them to spend quality time with their loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1650
  • Self-Funded Residential Dementia Care: £1500 – £1650
  • Self-Funded Nursing Care: £1600 – £1750
  • Self-Funded Nursing Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Residential Care: £1600 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Care: £1600 – £1750
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1750

The above fees are dependent on individual care needs. Please contact our care home for help and advice.


Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.

These prices are only a guideline, please contact St Faith's Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Teresa Weis (Nursing Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (15)
  • Couples/Companion Rooms with Ensuite Wet Room (9)

Visiting

  • Visitors are welcome at any time

Parking

  • Small on site car park, with plenty of street parking nearby

St Faith's Nursing Home Reviews (53)

9.0

St Faith's Nursing Home has a Review Score of 9.0 (8.973) out of 10, based on 6 reviews in the last 2 years.
Over all time St Faith's Nursing Home has 53 reviews.

Overall Experience
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Reviewer Connection to St Faith's Nursing Home
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Review from A B (Sister of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally amazing team you have, so caring. They are all a credit to St Faith's Nursing Home.
Reply from Teresa Weis, Home Manager at St Faith's Nursing Home

Thank you for taking the time to review us so favorably. We really appreciate such positive feedback about the team and the care provided.

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Review from A M (Daughter-in-law of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you walk in it feels like home, it's clean, warm, and welcoming. All the staff we interacted with were courteous and knowledgeable. And everyone there we saw was well presented, heads up and smiling. There's no lingering smell of food or urine (believe me, in other places, it's the first
thing that hits your senses). The PA was amazing, professional, and knowledgeable, with no questions to daft or simplistic to answer. We know we have chosen the right place.
Reply from Teresa Weis, Home Manager at St Faith's Nursing Home

Thank you, it's heartening to hear such positive comments about the home and the team. We greatly appreciate your time in completing the review.

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Review from Tracey H (Daughter of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a long stay in the hospital, our mum was admitted to St Faiths, Malvern Rd, on “end of life”. From the first moment of arrival, Mum was made to feel incredibly, welcome, safe and comfortable. As a family, we were so very impressed with the super efficiency of the day-to-day care that was provided.
Not only did they welcome Mum, but also the kindness overflowed to our family. We are grateful that Mum left this world with the excellent care that St Faiths provided; Mum was the most beautiful lady, in every way, and we are so glad she received the kindness and care that she deserved. Thank you.
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Review from Jennie M (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm always so impressed by the staff every time I visit. They are friendly and welcoming and kind and competent. It reassures me that they are kind and careful in their care of my stepmother too. Please thank them for their kind attention and everything they do.
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Review from D C (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care is exceptional. Mum is treated with kindness, respect and patience. All staff: nurses, carers, cleaners - are experienced experts in their field, and every interaction is caring and courteous. We could not have wished for a better environment for Mum. Her room is fabulous, and we've been able
to make it feel like home. They welcome us as a family, whether it's a flying visit or we stay with Mum for a few nights. Oh, and Mum loves the food! Thank you, St Faith's, for being awesome.
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Review from Cheryl H (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mother and father were residents at St Faith's. My father was there for six weeks until he passed away in November. My father's care was exceptional, and he always told me how well looked after he was. He reported that carers were kind and interested, engaging fully with my mother when they
fed her. He also told me how kind the carers were to my mother, who has vascular dementia. Even up until the final hours of my father's life, the confident and kind carers engaged with him sensitively, showing real consideration and concern. My mother continues to be exceptionally well cared for. Her needs have changed, and she is unable to communicate her feelings, but the carers are so gentle and monitor her well-being, adapting to her new needs. They are also watching her for any pain that she might experience as a result of her health needs. It is a relief to know that my mother is in safe hands. I can only recommend and praise the nurses, carers and manager at St Faith's.
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Review from Kate D (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of St Faith’s Fairhaven suite for 6 weeks. I cannot recommend this place enough. Nothing is too much trouble for the staff. They looked after Mum beautifully and us too. The Fairhaven suite is designed for end-of-life care and is quiet and calming. Mum died there on the 11th
of August and we couldn’t have asked for better care during her last weeks. All the staff are professional, caring, kind and respectful. Thank you, thank you, thank you.
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Review from Michael C (Husband of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife (resident) and I would like to record our thanks for the Barbecue hosted at St Faith's on 25 August. It was very well attended and must have taken a lot of effort from the staff to plan and organise the event. The food was very tasty, the music was lively, and even the threatened rain stayed
away!
Thanks again to all those involved.
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Review from Ali A (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A massive thank you to everyone at St Faith's for the care, attention, love and support during our mum's care and end of life. The initial environment and care during Mum's arrival and early stay was a great relief following her previous stay at the hospital - not a criticism of the hospital, but the
environment and continuity of care at St Faith's were very welcoming and comforting.
As a large family, we cannot thank everyone enough for the care, welcoming, flexibility and support provided to both Mum and four of us daughters and one of her sons as well as partners and grandchildren! The opportunity to be so welcomed and looked after, and ultimately, the opportunity to be there all together with Mum, is such an incredible comfort.
Thank you again for the amazing opportunity you gave us and the incredible personal and respectful care you gave our mum. An incredible gift and comfort for both Mum and the family.
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Review from Gwyneth M (Daughter of Resident) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first time I have ever written a review.
My mum was in St Faith's for a couple of months for palliative care; she died this morning.
Both myself and my two brothers were blown away by the amazing standard of care that she received. The nurses and caters were simply incredible and so very
very kind.
Thank you.
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Review from Joanne W (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
St Faith's seemed a good place for my elderly mum's last days; the staff were friendly and nice and mum was clearly comfy and cared for. The place was always so clean and tidy. From the day of admittance to the day of her death 12 days later no one from St Faith's ever contacted me about the care package.
Despite several requests, I could never get an answer to any of the many questions I had. The staff did not seem to understand that for relatives, this is probably the first time they have ever had this experience and they do not have a clue what to expect. Even when my mum died I received no phone call afterwards, not even a condolence card. We raised £500 at the funeral for Lilian Faithful and we never even got an acknowledgement let alone a thank you. I fed all this back to the CEO by email and was promised a reply within a week but had to chase a reply over a month later. Then I got a second-hand reply from the CEO's secretary with some flimsy excuse and still no condolence or thank you.
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Review from Gail H (Daughter of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at St Faith's since December 2021 and has been given excellent care. The reception staff often go the extra mile. and all the staff are all very friendly and helpful. Communication is very good, and concerns are listened to without judgement. There are often activities that Mum can
participate in; however, they could be more varied. Mum is very happy at St Faith's. Thank you for being there for her.
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Review from M E (Wife of Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at St Faith's since April 2021. His care is very intensive because he cannot stand or walk and need to be hoisted by two carers. The standard in the home is exceptional. We are very grateful for the wonderful care that is given at all times!
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Review from Pamela B (Wife of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was only at St Faith's for a few weeks, where he eventually received end-of-life care.
I cannot praise the staff enough for the care given to him. He was treated with compassion and dignity by all the staff. My special thanks must go to his assigned care worker and also the doctor in his
final hours. This was a very distressing time for myself and my family, but we were kept fully informed, and nothing was too much trouble. We couldn't have asked for more.
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Review from Nicola M (Daughter of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was at St Faith's Nursing Home for five weeks following a long stay in the hospital. I am so thankful that the last few weeks of his life were spent in such a warm and caring environment. Dad had a main caregiver and also other medical staff looking after him. He was treated with so much patience
and kindness by everyone involved in his care. Whenever we visited, we were always updated on his health and well-being, and we could tell how much they thought of my Dad. Sadly Dad had to receive end-of-life care at the home, and subsequently died. When the time came, the nurse and other staff were very professional and showed Dad a huge amount of empathy. They also supported us as a family, allowing us to grieve in privacy whilst still making sure we were ok. I cannot praise St Faith's enough for the incredible way in which they looked after my father, and have absolutely no hesitation in recommending them. I would like to thank the manager and staff for everything they did.
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Review from Louise R (Daughter of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my dad arrived at St Faith's, he was treated with respect and dignity. His care has been second to none, and it is clear that all the staff really do work so hard in often very testing situations. In the hours before he passed away, the nurses and carers were so understanding of how
we felt and went out of their way to do what they could to make it less painful for us. Special mentions must go to two particular ladies. Thank you, and we would not hesitate to recommend St Faiths to anybody.
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Review from B B (Daughter of Resident) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Faith's is an outstanding nursing home. As a family, we are so thankful for the excellent care Mum received whilst a resident at St Faith's. All the staff we came into contact with were caring and compassionate; nothing was too much trouble. The staff were very responsive to Mums complex needs. The
staff went the extra mile to help Mum make friends and feel secure as part of their community. The lovely, homely, inclusive atmosphere really gave Mum a great quality of life. The activity team provided stimulating fun activities, which Mum loved. The beautiful garden was an oasis for Mum and residents in the summer months.
Mums team of carers were amazing; Mum was always beautifully presented, happy and relaxed in their company. The maintenance team and housekeeping team helped keep Mums lovely bedroom clean and well looked after. The catering team provided excellent meals, which Mum loved. The nursing team provided excellent medical and compassionate end of life care.
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Review from Glenys L (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 8-months. I have been impressed with the informative communication from the initial contact with St Faith's. Covid does present extra challenges, but my mother settled well, and the staff always kept me updated and facilitated phone calls. It has been lovely to start
to visit in person, and have had fantastic visits in the garden. All the staff I have met have been so friendly, obviously know my mother well, and nothing seems too much trouble. It is lovely to see my mother so well cared for.
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Review from Kate B (Daughter of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad fell and broke his hip in December 2019 and was discharged from the hospital to St Faith's Nursing Home. It wasn't long before lockdown hit, but in that short time, we could see how quickly Dad was settling in and enjoying the attention! All of the staff is incredible. They have kept us up to date
with all the many amazing activities that Dad gets involved in, and we worked together during lockdown by arranging Christmas letters to the residents from my children's school! I felt so honoured to play a part in it. St Faith's arranged a beautiful meeting where my children handed over the letters safely and waved to Dad and other residents. I'm extremely thankful to Lilian Faithfull for being so efficient and staying ahead by closing their homes long before the virus was announced. We feel so fortunate to have Dad in such a safe place. Thank you to everyone at St Faith's!
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Review from John R (Husband of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always noticed excellent care and attention given to my dear wife during the last five years. All staff show their dedication to service, and I cannot thank them enough.
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Current Review Score: 9.0 (8.973)

Overview of Review Score

The Review Score of 9.0 (8.973) out of 10 for St Faith's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for St Faith's Nursing Home is calculated as follows: ( (62 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 65 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.035 Points relating to the number of positive Reviews for St Faith's Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 6 Positive Reviews ÷ 13.8 = 0.435
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Teresa

Teresa Weis

Job Title: Care home manager Joined: 2018

Teresa became home manager of St Faith’s in August 2018 after 4 years as deputy manager and 5 years as head nurse.


Teresa qualified as a nurse 43 years ago and specialised early in her career in the ‘care of the older person’. When she joined Lilian Faithfull Care in 2001, she already had 10 years experience as a home manager but took the opportunity to go back to a hands-on nursing role. However, she quickly took on extra responsibilities which set her on the path to her present position.


In her role as home manager, Teresa is proud to be “leading a team which provides person-centred care to the most vulnerable in our society”. Teresa has an ‘open door policy’ ensuring she is always available for residents, families and staff. She explains “Although St Faith’s is a large nursing home all the staff here are on first name terms. Our staff structure means that everyone is supported and there is always someone to talk to.” Teresa and her team work closely with families keeping them involved in the care of their loved ones and ensuring lines of communication are always kept open.


Teresa is an avid reader and enjoys her family time with her four grandchildren and two daughters who have both followed in their mother’s footsteps into the social care sector.

Frequently Asked Questions about St Faith's Nursing Home

What types of Care is St Faith's Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Faith's Nursing Home have?

There are 50 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at St Faith's Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Faith's Nursing Home to the centre of Cheltenham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Faith's Nursing Home to verify any information. View our terms and conditions. St Faith's Nursing Home has an Enhanced Service - more info.