Lavenders, West Malling, Kent
Lavenders, West Malling, Kent
Lavenders, West Malling, Kent

Lavenders is situated in pleasant countryside surroundings and pursues a philosophy of care that respects the individual and their aspirations. A safe and happy environment enables each Resident to exercise choice in social, spiritual and occupational activities. They offer only single rooms, all with ensuite facilities, maintaining an atmosphere of dignity and privacy. A choice of sitting and dining areas with tranquil views helps create a warm and comfortable home. Such a high level of professional care could not be possible without a dedicated team of staff. Their personal development is a priority as it is their skills which enable Residents to achieve the greatest quality of life.

Owner: Mr & Mrs K R Webb

Person in charge: Marcus Webb (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 59

Shared Rooms: 0

Rooms with ensuite WC: 59

Weekly Charges Guide: Personal Care Single £630 – £875 (These prices are only a guideline, please contact Lavenders to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lavenders: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Lavenders has a Review Score of 8.3 (8.302)

The Review Score of 8.3 (maximum of 10) for Lavenders is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Lavenders in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.883 for Lavenders is calculated as follows: ( (54 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.419 Points relating to the number of positive Reviews for Lavenders is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 2 Reviews ÷ 11.8 Target = 0.169

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lavenders?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lavenders

  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1

My mother is 94 years old and lived independently in her own home until she was temporarily hospitalised following a fall.
She has since transferred between three care homes.
The first was unsuited to her needs (it was a nursing home rather than a care home).
The second was in an old Victorian property where she had a top floor room accessible only by lift so she could only leave her room when staff were available to operate the lift. She spent several days and most nights locked in her room.
In contrast, Lavenders has been a revelation - ground floor room, good food, regular entertainment, lovely caring staff, medication/hearing aids etc dealt with conscientiously.
Grounds to walk in, close to the village.
In short, everything she could ask for.
I cannot commend this home highly enough.

How likely would you be to recommend Lavenders? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My 95-year-old mother has been a resident at Lavenders for one year now. I have visited her every week except when I've been on holiday.

My mother is fiercely independent and only went to Lavenders after an illness meant she could no longer care for herself. I was nervous about her transition to Lavenders as she had lived in her house for over 50 years.

The staff went out of their way to make the transition as easy as possible, and after a few weeks, my mother was very happy to be there.

The management, staff, facilities and level of care in its broadest sense are all excellent. Nothing is too much trouble. The property and grounds are maintained to an excellent standard. My mother's room has a view of the garden, and all of the wildlife that frequents it, which she loves.

I have no hesitation in recommending Lavenders.

How likely would you be to recommend Lavenders? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very impressed with Lavenders in particular, the management open and friendly always available. Staff- excellent show a caring/friendly attitude.
Facilities - Numerous entertainment available and residents encouraged to join in.
Catering - Good choice of food and beverages.

How likely would you be to recommend Lavenders? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I visited a lady in Lavenders residential home for 4 ½, the care home has excelled they always went that extra mile. The love, kindness they gave all the patients there is excellent. I have never been in to such an excellent place, they have a very good team there to make it run so well. My friend sadly died on Thursday 29th November, she had no family only a Nephew in Australia. The staff were with her all the time as she slipped away into gods hands. I sat with her in the afternoon and thanked all the staff that I saw to say if I had to end my days in Lavenders I would be at peace, lovely place lovely people I could not speak more highly of it.

How likely would you be to recommend Lavenders? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My respite stay after a knee replacement for a two week period was excellent in terms of the care and support provided, and the facilities available. I was more than pleased with the decision to go to Lavenders following my operation which certainly has assisted with my recovery.

How likely would you be to recommend Lavenders? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Lavenders

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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