Lavenders

41 Lavenders Road, West Malling ME19 6HP
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9.8 56 Reviews
  • Lavenders, West Malling
Lavenders is situated in pleasant countryside surroundings and pursues a philosophy of care that respects the individual and their aspirations. A safe and happy environment enables each Resident to exercise choice in social, spiritual and occupational activities. They offer only single rooms, all with ensuite facilities, maintaining an atmosphere of dignity and privacy. A choice of sitting and dining areas with tranquil views helps create a warm and comfortable home. Such a high level of professional care could not be possible without a dedicated team of staff. Their personal development is a priority as it is their skills which enable Residents to achieve the greatest quality of life.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 59 Service Users

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1045 – £1415
  • RESPITE Self-Funded Residential Care: £1095 – £1465

Fees are based on size of room, ranging from a Standard Single room with ensuite bathroom up to an apartment with different sizes in-between.

These prices are only a guideline, please contact Lavenders to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Candyce Brockwell (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (0)

Lavenders Reviews (56)

Total of 56, showing 1-20
9.8

Lavenders has a Review Score of 9.8 (9.779) out of 10, based on 12 reviews in the last 2 years. Over all time Lavenders has 56 reviews.

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Review from E H (Daughter of Resident) published on 29 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friend;y, mum settled and likes her room. She likes a joke with staff and a laugh is good.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

It's so lovely to hear your mum has settled in well and is enjoying herself, especially having a laugh with the staff! Knowing she feels at ease and comfortable in her room really means a lot. Thank you for sharing this.

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Review from G S (Husband of Resident) published on 25 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of a care home. Excellence is the word I use and mean in connection with this home.
I am impressed with the width of care which includes stimulation of residents in very pleasant ways from music to playing games. Therapeutic care is beneficial all round it seems.
The
level of friendliness, love ad care of the staff, impresses and is reflected in the peace and happiness of those in care.
I cannot fault anything other than difficult passing at busy times.

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Review from Annette Y (Niece of Resident) published on 24 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt only been here a couple of months but has settled down really well which was a big worry of mine.
The carers are absolutely lovely but I feel that sometimes they are over whelmed with amount that they have but they do everything with a smile.,

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Review from Jane B (Respite Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for just over a year now and I would recommend Lavender's Care Home wholeheartedly to anyone who needs to move into one.
The staff will do anything you ask for and quickly become your friends. We have a high class chef and the food is excellent. There is a lot lovely feeling
of freedom and I can wander round the garden alone deadheadding the roses if I want to. We have a lovely Gardener's Club when we are given a waist high plot to grow flowers or vegetables which the kitchen will cook specially
We have a brilliant activities lady who conducts all sorts of entertainments including exercise sessions, poetry reading, classical music,and singing and dancing sessions.
I would say that this is a very happy place to be if you have to be in a Care Home.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you so much for your lovely words. It really means a lot to hear how much we have become a home for you. It's wonderful to know the team have made you feel supported and at ease, and that the garden, food, and activities have brought you so much joy. The fact that you can still enjoy your hobbies and feel a sense of independence really is what it's all about. We'll make sure your kind words are shared with everyone here. You've put a big smile on all our faces!

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Review from Neil B (Son of Resident) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Lavenders care home for a year now and the whole family are really happy with how mum has settled in. The best part is that mum feels at home here with some lovely friends that she has made and the team that work here are lovely and very caring.
Some of mums friends from years gone
by come in to see mum and they have told their children that Lavenders is for them once they are not so independent.
Thank you to the team at Lavenders for everything you do for mum

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you so much for your kind words. It really means a lot to us to know that your mum feels happy with us. Seeing familiar faces, building friendships, and feeling cared for are all such important parts of daily life, and we're so glad to hear that's been the experience. We're lucky to have such a warm and caring team here who truly enjoy spending time with the residents - your mum included. Your support and trust mean everything to the team, and we'll continue doing all we can to make sure that feeling continues.

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Review from Paul K (Friend of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and staff were extremely polite and helpful. Very impressed, when we were visiting a friend.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you for sharing your experience! It's wonderful to hear that you found our home was well-maintained and that the staff made you feel welcome during your visit. We know how important it is for friends and family to feel comfortable when visiting, so we do everything we can to provide the best experience. Your kind words mean a lot, and we'll be sure to share them with the team!

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Review from E B (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Lavenders since February 2024, is well settled, and very happy indeed. Both my parents have now joined her and we cannot rate Lavenders highly enough. It is superbly well run, with kind, attentive and experienced staff, which is, in our experience, not easy to
find.
The meals provided are delicious, of extremely high quality, and much enjoyed by our three nonagenarian parents. High praise to the chef(s).
We feel so very fortunate to have Lavenders close by and would recommend it highly to anyone considering a care home for their loved ones. Thank you Lavenders, for your wonderful managerial staff and all the amazing team that make this home an exceptionally happy place.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you for your heartfelt review. We're so pleased to hear about the positive experience you've had with the care provided. It's truly rewarding to know that the supportive environment, attentive staff, and high-quality meals have made a meaningful difference. Creating a welcoming and caring atmosphere is always our priority, and your kind words motivate us to continue delivering exceptional service. Thank you for your recommendation and trust in our team.

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Review from D T (Son of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

First expressions:
Quiet and tranquil location and setting.
Friendly staff throughout, very attentive putting residents' needs first.
Hotel feel with freedom to move around premises.
Ample lounges allowing families to meet.
The moving-in experience was seamless and the team on hand to facilitate
Dad's needs from entering made him relax.
Food options and quality are very good.
Dad is relaxed and comfortable within his surroundings.
Room pleasant but small however option to move to a larger room are available on availability.
Facility very clean.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you for your thoughtful feedback. We're delighted to hear that your experience has been positive. It's our priority to make sure that residents and their families feel comfortable and supported. Your kind words are greatly appreciated, and we remain committed to providing excellent care. Thank you for choosing us.

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Review from Fay G (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has now been a resident at Lavenders for 6 weeks, he has settled in well and says he is really happy. This is due to the excellent caring staff he has. Whenever I visit they make me feel very welcome and if we have any questions to ask, they always come back as soon as possible with an answer.
He's worried about putting weight on, due to the top-notch food they serve each day.
Thank you all for helping our dad settle in.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Dear Fay, thank you for sharing your positive experience with us. We are delighted to hear that your father has settled in well over the past six weeks and is very happy. Our staff strives to provide a welcoming and supportive environment for both residents and their families, and it's gratifying to know that this has been your experience. Our resident's well-being and satisfaction are our top priority. Thank you for trusting us and being a part of the Lavenders family. If there's anything more we can do to support him or your family, please don't hesitate to reach out.

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Review from M B (Daughter of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start. The first time I walked through the door to look around for Mum. I knew it was the right place for her and she would be very happy here. It certainly lives up to what I originally thought. The care team are excellent. The home is so comfortable and friendly. Gardens gorgeous. Activities
great. Food is amazing big portions though. Mum loves the soup and sandwiches in the evening.
Her room looks on the entrance and she loves seeing everyone come in and out. Perfect for her as at her bungalow she never saw people walk past.
Mum loves it and we are delighted that Mum is happy and content making the rest of her life enjoyable and comfortable. We can come and see her whenever we want. Perfect.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you for your heartwarming feedback. We are delighted to hear that our home is the right place for your mum, and we are so happy that it has lived up to your expectations. We're glad your mum enjoys the activities, the food and her room's ambience and knowing that your mum is happy, content, and enjoying her time with us is incredibly rewarding. If there's anything more we can do to make your mum's experience even better, please don't hesitate to let us know. Thank you for being part of the Lavenders family.

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Review from Cathy H (Daughter of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Lavenders since February this year, and we have been very pleased with the home - with the facilities, the care, and all of the staff that we have met. Communication is good, with the office and with the senior carers on shift, and we are kept well-informed when anything happens. The
staff have always been friendly, polite, and helpful, and are very patient with Mum. There are plenty of activities on offer, though Mum doesn't go to that many of them despite encouragement; she is also encouraged to sit out in the lounge which is bright and airy with a nice view of the grounds, and she seems to do that quite often.
I would recommend anyone with a friend or relative needing care to have a look at Lavenders.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you for your thoughtful and lovely feedback. We are so happy to hear that you are pleased with our service, facilities, care, and interactions with our staff. This reaffirms our commitment to providing quality care and reflects the dedication of our wonderful staff. Thank you for choosing Lavenders and for sharing your positive experience. If you have any further needs or suggestions, please don't hesitate to reach out.

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Review from A E (Son-in-law of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavenders have proven now and in the past to offer excellent service to their resident in all aspects that benefit the quality of life be it accommodation, catering, entertainment, care, understanding, motivated staff-quality management all these vital components are on display.

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Review from Betty L (Respite Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, nice staff, always helpful and will return at some point.

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Review from Jo P (Daughter-in-law of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for a care home for my mother-in-law when she told us she could no longer cope and was lonely. No one likes to have to put a loved one into a home, but I'm so pleased we discovered Lavenders, we could not have asked for or found a better care home. From the moment she went in she has
felt safe, happy and cared for. The staff have a great work ethic and are so kind and caring, nothing is too much trouble. Plus there are many activities in which to take part if you wish to. From the top to the bottom Lavenders is an excellent care home in all aspects with very high standards, I would not hesitate to recommend it.

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Review from Jane B (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been the height of respecting dignity in caring for my father. All staff are dedicated, approachable, caring and interactive. The quality of care is good, the food is excellent, and the activity coordinator works hard to provide social interaction daily with special events throughout the
year. The environment is comfortable and welcoming, clean, and meets individual needs.

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Review from Angela N (Granddaughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavenders is a 5 star facility in areas, we would not put any member of our family anywhere else now or in the future, in fact, I would like to go here myself when the time comes.


From the moment you walk in the door for the first time, you know your loved one is in a safe and caring environment

and confirm as a family we made the right choice with Lavenders.

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Review from John F (Stepson of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recommended by friends who have/have had relations at Lavenders and have found that my stepmother has praised the staff for their kindness, caring and work ethics. The food she says is wonderful which is praise indeed and enjoys the activities which are numerous. We are very satisfied that she is in
caring hands and being well looked after. Immediate post-Covid restrictions were strictly adhered to which again is reassuring. Needless to say, she has taken full advantage of the hairdresser, nail and chiropodist and the odd cake which we must congratulate the pastry chef for the glorious choice available.
Whenever we arrive, with or without notice, we find her room is clean with her in freshly laundered clothing.
All in all would have no hesitation in recommending Lavenders.

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Review from P T (Daughter of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are kind caring and conscience. They are friendly and helpful towards both residents and their families. Everywhere is clean and tidy, and the laundry service is very efficient.
The only quibble mum has is the food can be a bit repetitive, lots of chicken. Also a bit bland. More variety
would be nice. More fresh vegetables and nicer bread, such as fresh bread rolls. We have also asked if mum could have goat's cheese as she is allergic to cow's cheese but this hasn't happened. We appreciate it must be hard to cater for all tastes in this situation.

Reply from Marcus Webb, Manager at Lavenders

Thank you for your review and feedback regarding the food choices. To reassure everyone, fresh vegetables and fruit are offered every single day.
We did not appear to be aware of the request for goats cheese as an alternative option, but the chef has visited the resident after the review to discuss choices. A recent food survey completed suggested that the resident would like stilton cheese and that they do not enjoy spicy food - We appreciate food is a very subjective topic and incredibly important which is why we are constantly striving to meet expectations, there is always two main choices every mealtime together with various other options - We try and source local fresh ingredients everyday and everything is prepared and cooked in our own kitchen by our dedicated and talented catering team.

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Review from Gill H (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been a resident at Lavenders for a year. Overall he is very well cared for and any needs are addressed promptly. Initially, it was difficult for him to adjust to losing his independence but with the excellent care and support given by the staff, he has now settled in.
He enjoys the
excellent food which is prepared on-site and some of the organised weekday activities. It has been good to witness the extra activities & treats arranged during the year according to the current news and events.
Thank you and well done to all the staff for keeping so professional and cheerful through recent difficult times.

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Review from E W (Son of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved to Lavenders when my father was approaching the end of his life. The care and support for him, my mother and us were excellent. My mother settled in well and has been happy and well cared for. There seems to be very little turnover in staff which creates a consistency and feeling of
familiarity which is very important.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Lavenders is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Lavenders is calculated as follows: ( (117 Excellents x 5) + (15 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 140 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lavenders is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (1)

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Candyce Brockwell

Job Title: Registered Manager

Joined: 2009

Empathetic, and professional. Led by Registered Manager Candyce Brockwell and Deputy Manager Jackie Haslam, our 60+ staff members are committed to the welfare and happiness of our residents. Many of our team have been with us for decades, bringing a wealth of experience and a deep commitment to care.

Frequently Asked Questions about Lavenders

What types of Care is Lavenders registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Lavenders have?

There are 59 Single Rooms.

What are the Facilities & Services at Lavenders?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lavenders to the centre of West Malling?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lavenders to verify any information. View our terms and conditions. Lavenders has an Enhanced Service - more info.