Lavenders

Very welcoming, nice staff, always helpful and will return at some point.

We were looking for a care home for my mother-in-law when she told us she could no longer cope and was lonely. No one likes to have to put a loved one into a home, but I'm so pleased we discovered Lavenders, we could not have asked for or found a better care home. From the moment she went in she has felt safe, happy and cared for. The staff have a great work ethic and are so kind and caring, nothing is too much trouble. Plus there are many activities in which to take part if you wish to. From the top to the bottom Lavenders is an excellent care home in all aspects with very high standards, I would not hesitate to recommend it.

This home has been the height of respecting dignity in caring for my father. All staff are dedicated, approachable, caring and interactive. The quality of care is good, the food is excellent, and the activity coordinator works hard to provide social interaction daily with special events throughout the year. The environment is comfortable and welcoming, clean, and meets individual needs.

Lavenders is a 5 star facility in areas, we would not put any member of our family anywhere else now or in the future, in fact, I would like to go here myself when the time comes.

From the moment you walk in the door for the first time, you know your loved one is in a safe and caring environment and confirm as a family we made the right choice with Lavenders.

All in all would have no hesitation in recommending Lavenders.

The only quibble mum has is the food can be a bit repetitive, lots of chicken. Also a bit bland. More variety would be nice. More fresh vegetables and nicer bread, such as fresh bread rolls. We have also asked if mum could have goat's cheese as she is allergic to cow's cheese but this hasn't happened. We appreciate it must be hard to cater for all tastes in this situation.

Thank you and well done to all the staff for keeping so professional and cheerful through recent difficult times.

My parents moved to Lavenders when my father was approaching the end of his life. The care and support for him, my mother and us were excellent. My mother settled in well and has been happy and well cared for. There seems to be very little turnover in staff which creates a consistency and feeling of familiarity which is very important.

My mother has been a resident at Lavenders for almost a year and I cannot speak highly enough of everyone that works there. Nothing is too much trouble and they go the extra mile to help. She was ill earlier in the year and they organised the local doctors to attend to and cared for her.

Everyone is fully engaged to make the experience second to none. The fact that the home is family-run comes through in everything provided. The staff are always prepared to go the extra mile and are so approachable. Throughout Covid, the carers went above and beyond as family couldn't visit as a result of lockdowns. Since then there has really been no change to their approach at all. Mum has been a resident at Lavenders for nearly four years. Over that time we have always been extremely happy, and the quality of care is exemplary. As a doctor myself I appreciate that providing the level of care I would wish my family to receive is the benchmark I set and the Lavenders fulfils this completely. I would recommend the Lavenders wholeheartedly and would be happy to be a resident myself when my time comes. A big thank you from me.

The care at lavenders always goes above and beyond and the extra touches and kindness is appreciated not just by my mother but by the whole family. The home is always beautifully kept and has an extremely pleasant atmosphere.

Lavenders is a clean, well-managed care home. Accommodation, lounges and grounds are very good. Food is fresh well cooked and nutritious. The staff are caring and attentive. Rooms are adequate and furnished.

The home is bright, warm and clean and set within very attractive gardens. The food looks good and every contact with the housekeeping/catering staff was cheerful and accommodating. My experience with some of the care staff has been very disappointing; there were some regular care staff who came across as judgmental, inflexible, unwelcoming and who did little to hide their impatience with our mother. I am sure that this was a minority of the care staff, but nevertheless, it was noticed by myself and my sisters. When our mother became more challenging to look after, we were asked to move her to another care home, which she found distressing and disorientating at the age of 93.

Thank you Lavanders.

All at Lavenders have worked tirelessly to ensure our relatives have remained safe during the pandemic. Organising Skype so that we can continue to have face to face chats, following up the smaller day to day queries that crop up every now and again, and planning safely distanced visits in the garden. I was a regular visitor to Mum prior to lockdown and valued the approach of staff who understood the need for individual choice over how care is provided. The food has always been of the highest standard and the cleanliness outstanding, rooms are bright and for my mum, to have access to outdoor space was very important. Miss our afternoons sitting out in the lovely gardens but I know they have continued to provide her with the same opportunities. I would have no hesitation in recommending Lavenders.

Lavenders is a lovely home, set in beautiful surroundings. The staff are wonderful - caring, supportive and caring for mum as an individual because they know her so well. She is happy there. The management of the home is excellent.

Their handling of the coronavirus has been exceptional with no cases reported amongst both residents and staff. We have been kept well informed throughout and are now looking forward to meeting in the lovely gardens.

Very good standard of care, with helpful staff and low levels of staff turnover. Rooms vary in size and cost. It is very helpful to have several sitting rooms and dining rooms, rather than just a couple of rooms. Large and pleasant grounds.

We feel very lucky to have found such a kind, caring and safe environment for my auntie to enjoy. Most noticeable is the fact that residents can maintain their independence, continue to spend their day as they choose yet all the time having the peace of mind that help is there as needed. Nothing is too much trouble and the meal choices and afternoon cakes are great! Lavenders feels like a happy place to live and work.

My mother joined Lavenders in January and as a family, we cannot fault the care she has received. Everyone goes above and beyond to ensure that she has everything she needs. The pandemic has been a trying time for us all but the staff at Lavenders have done all they can to mitigate the effects for their residents. This all sounds very worthy but there is a lot of fun too. Mum was full of her day at Royal Ascot! Thank you to all of the staff for all your kindness.