Lavenders

41 Lavenders Road, West Malling ME19 6HP
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9.7 56 Reviews
  • Lavenders, West Malling
Lavenders is situated in pleasant countryside surroundings and pursues a philosophy of care that respects the individual and their aspirations. A safe and happy environment enables each Resident to exercise choice in social, spiritual and occupational activities. They offer only single rooms, all with ensuite facilities, maintaining an atmosphere of dignity and privacy. A choice of sitting and dining areas with tranquil views helps create a warm and comfortable home. Such a high level of professional care could not be possible without a dedicated team of staff. Their personal development is a priority as it is their skills which enable Residents to achieve the greatest quality of life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 59 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1557
  • RESPITE Self-Funded Residential Care: £1200 – £1600

Fees are based on size of room, ranging from a Standard Single room with ensuite bathroom up to an apartment with different sizes in-between.

These prices are only a guideline, please contact Lavenders to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Candyce Brockwell (Manager)

Local Authority / Social Services

Admission Criteria

  • no dementia care
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (51)

Visiting

  • Open house policy

Parking

  • parking Onsite

Lavenders Reviews (56)

9.7

Lavenders has a Review Score of 9.7 (9.690) out of 10, based on 11 reviews in the last 2 years.
Over all time Lavenders has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lavenders
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Review from Hillary M (Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Lavenders for almost a year and I cannot speak highly enough of everyone that works there. Nothing is too much trouble and they go the extra mile to help. She was ill earlier in the year and they organised the local doctors to attend to and cared for her.
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Review from Simon E (Son of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words cannot express how wonderful the care and attention provided for my mum by the Lavenders.
Everyone is fully engaged to make the experience second to none. The fact that the home is family-run comes through in everything provided. The staff are always prepared to go the extra mile and are so
approachable. Throughout Covid, the carers went above and beyond as family couldn't visit as a result of lockdowns. Since then there has really been no change to their approach at all. Mum has been a resident at Lavenders for nearly four years. Over that time we have always been extremely happy, and the quality of care is exemplary. As a doctor myself I appreciate that providing the level of care I would wish my family to receive is the benchmark I set and the Lavenders fulfils this completely. I would recommend the Lavenders wholeheartedly and would be happy to be a resident myself when my time comes. A big thank you from me.
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Review from Carol P (Daughter of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at lavenders always goes above and beyond and the extra touches and kindness is appreciated not just by my mother but by the whole family. The home is always beautifully kept and has an extremely pleasant atmosphere.
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Review from P C (Daughter of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lavenders is a clean, well-managed care home. Accommodation, lounges and grounds are very good. Food is fresh well cooked and nutritious. The staff are caring and attentive. Rooms are adequate and furnished.
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Review from A C (Daughter of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has resided at Lavenders since April 2021 and has found a new lease on life at the age of 93! Being able to have her own furniture in her room helped her settle in very quickly. The staff are all very personable and caring which is a comfort to us as a family. With numerous activities being
laid on daily, my mother's life has been enriched and she participates in almost every activity. Lavenders are in a beautiful setting and many residents take advantage of spending time in the grounds which obviously has many health benefits. I would highly recommend Lavenders.
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Review from Jo S (Daughter of Resident) published on 12 October 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
The home is bright, warm and clean and set within very attractive gardens. The food looks good and every contact with the housekeeping/catering staff was cheerful and accommodating. My experience with some of the care staff has been very disappointing; there were some regular care staff who came across
as judgmental, inflexible, unwelcoming and who did little to hide their impatience with our mother. I am sure that this was a minority of the care staff, but nevertheless, it was noticed by myself and my sisters. When our mother became more challenging to look after, we were asked to move her to another care home, which she found distressing and disorientating at the age of 93.
Reply from Marcus Webb, Manager at Lavenders

Thank you for your comments.
We are very sad to read your review. We would have liked the opportunity to have addressed any negative interactions that you witnessed at the time that it happened.
We never take the decision to ask a resident to leave our care lightly and we can assure you that every possible consideration to continue to care for her would have been investigated and we felt that at the time this was handled in an appropriate and sensitive way.

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Review from Gilly C (Daughter of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been repeatedly impressed by the level of devotion, kindness and professionalism from all the staff and management. The building is lovely, the gardens are beautiful and, what's more, I have felt confident that my mum's health and safety has been preserved during the COVID-19 outbreak, due to
the intelligent planning and wise policies developed by the home, long before Government guidelines were even issued.
Thank you Lavanders.
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Review from June M (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All at Lavenders have worked tirelessly to ensure our relatives have remained safe during the pandemic. Organising Skype so that we can continue to have face to face chats, following up the smaller day to day queries that crop up every now and again, and planning safely distanced visits in the garden.
I was a regular visitor to Mum prior to lockdown and valued the approach of staff who understood the need for individual choice over how care is provided. The food has always been of the highest standard and the cleanliness outstanding, rooms are bright and for my mum, to have access to outdoor space was very important. Miss our afternoons sitting out in the lovely gardens but I know they have continued to provide her with the same opportunities. I would have no hesitation in recommending Lavenders.
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Review from Sue (Daughter of Resident) published on 26 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lavenders is a lovely home, set in beautiful surroundings. The staff are wonderful - caring, supportive and caring for mum as an individual because they know her so well. She is happy there. The management of the home is excellent.
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Review from Jane B (Sister of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this care home to anyone. The staff are excellent, friendly and caring. The atmosphere is lovely and visitors are very welcome.
Their handling of the coronavirus has been exceptional with no cases reported amongst both residents and staff. We have been kept well informed throughout
and are now looking forward to meeting in the lovely gardens.
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Review from M A (Son of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good standard of care, with helpful staff and low levels of staff turnover. Rooms vary in size and cost. It is very helpful to have several sitting rooms and dining rooms, rather than just a couple of rooms. Large and pleasant grounds.
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Review from Nicola L (Niece of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel very lucky to have found such a kind, caring and safe environment for my auntie to enjoy. Most noticeable is the fact that residents can maintain their independence, continue to spend their day as they choose yet all the time having the peace of mind that help is there as needed. Nothing is
too much trouble and the meal choices and afternoon cakes are great! Lavenders feels like a happy place to live and work.
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Review from Alison F (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother joined Lavenders in January and as a family, we cannot fault the care she has received. Everyone goes above and beyond to ensure that she has everything she needs. The pandemic has been a trying time for us all but the staff at Lavenders have done all they can to mitigate the effects for their
residents. This all sounds very worthy but there is a lot of fun too. Mum was full of her day at Royal Ascot! Thank you to all of the staff for all your kindness.
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Review from Jacky M (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my mum has been with you over this difficult time I have felt at ease that she is being looked after to the best of standards. Things where possible have carried on as normal and she is very happy. We are all looking forward to the visits starting soon.
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Review from Geraldine B (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care is always excellent but, during the Covid-19 pandemic, the owners and staff have gone out of their way to provide a safe and happy home for the residents. Extra provisions of PPE for the staff coupled with testing facilities for both staff and residents have ensured all are kept safe. Sadly,
visitors have been prohibited during the past three months but, again, this has ensured our loved ones have been kept away from any likely sources of infection.
The brilliant news is that the owners are trialling safe visits in the garden so we are looking forward to seeing our loved ones again shortly.
Lavenders has always provided the best in care and support to its residents and their families but has excelled itself at this very difficult time. Well done to the manager and your team and thank you.
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Review from David W (Son of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lavenders has been and continues to provide a caring homely place for my mother. During the COVID months, the efforts of staff to keep the residents safe is ongoing and appreciated. The presentation of the house and garden is always excellent. Rooms are clean and staff are caring, providing not just
a space to live but a 'home' that continues to provide a life experience to enjoy.
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Review from Pamela C (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lavenders is a caring residential home, excellent staff caring and experienced. The home is well run in a beautiful setting in the Kent countryside gardens are picturesque and well maintained. Rooms are clean and comfortable with all the appropriate amenities required by an elderly person. Meals are
all freshly prepared and not bought in. A good choice of breakfast, lunch and dinner. There are numerous activities organised by the staff and outings in the in-house bus. The residents are encouraged to participate in these various activities if they want to. Hairdresser and chiropodist when required. Regular visits by a local doctor. The residents are allowed a television in their room or can watch with other residents in one of the communal lounges.
Visitors are welcomed at any time and not a set time allocated by the staff.
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Review from Sara K (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Lavenders 18 months ago and neither she nor the family has had the least regret or concern. It is superbly well run and the residents are at the heart of everything they do. The owners do not stint at making the surroundings as safe and pleasant as possible. The staff too are loyal
and go above and beyond to create a friendly, homely environment. Family members are also treated with respect and consideration at all times. I can particularly commend the home for its approach during the Coronavirus pandemic. Every conceivable care and precaution has been taken to keep people safe and happy. Thank you all so much.
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Review from Meryl B (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been really pleased with the care that Lavenders have given my mother. She is fitter and happier now than she was when she lived independently. All of the staff are caring and professional, the food looks and smells delicious, and the whole place is spotlessly clean. There are plenty of varied
activities for residents. Lavenders have been particularly good at keeping in touch and providing Skype access during lockdown. Lavenders provides high-quality care for my mother and peace of mind for the rest of the family.
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Review from Jane M (Cousin of Resident) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy whenever I have phoned or visited my cousin at Lavenders. The staff are always helpful, cheery and most of all very caring towards the residents. I have always felt that my cousin has been in very safe professional hands. The ambiance of Lavenders is felt as soon as you enter
- beautifully clean and always looks so bright and welcoming.
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Current Review Score: 9.7 (9.690)

Overview of Review Score

The Review Score of 9.7 (9.690) out of 10 for Lavenders is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.758 for Lavenders is calculated as follows: ( (105 Excellents x 5) + (15 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 128 Ratings = 4.758
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.932 Points relating to the number of positive Reviews for Lavenders is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 11 Positive Reviews ÷ 11.8 = 0.932
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

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Jackie Haslam

Job Title: Deputy Manager Joined: 2009

Jackie, the Deputy Manager at Lavenders, brings over three decades of experience in the care sector, beginning her career as an RMNH in 1985. Her passion for mental health advocacy and her dedication to upholding high standards of care make her an invaluable part of our team

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lavenders to verify any information. View our terms and conditions. Lavenders has an Enhanced Service - more info.