Lavenders

41 Lavenders Road, West Malling ME19 6HP
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9.8 56 Reviews
  • Lavenders, West Malling
Lavenders is situated in pleasant countryside surroundings and pursues a philosophy of care that respects the individual and their aspirations. A safe and happy environment enables each Resident to exercise choice in social, spiritual and occupational activities. They offer only single rooms, all with ensuite facilities, maintaining an atmosphere of dignity and privacy. A choice of sitting and dining areas with tranquil views helps create a warm and comfortable home. Such a high level of professional care could not be possible without a dedicated team of staff. Their personal development is a priority as it is their skills which enable Residents to achieve the greatest quality of life.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 59 Service Users

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1045 – £1415
  • RESPITE Self-Funded Residential Care: £1095 – £1465

Fees are based on size of room, ranging from a Standard Single room with ensuite bathroom up to an apartment with different sizes in-between.

These prices are only a guideline, please contact Lavenders to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Candyce Brockwell (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (0)

Lavenders Reviews (56)

Total of 56, showing 41-56
9.8

Lavenders has a Review Score of 9.8 (9.779) out of 10, based on 12 reviews in the last 2 years. Over all time Lavenders has 56 reviews.

Overall Experience

  • 48
  • 7
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Date Published

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Review from P B (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavenders staff are extremely caring, and nothing is too much trouble for them.
Since being at Lavenders; she has a new lease of life as she has made many new friends and because of their numerous activities now has a really good social life.
Lavenders, has by far, exceeded our expectations.

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Review from G M (Son of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my father is first class. He has enjoyed and participated in most of the social activities for a long time. He is now unable to join in events but he is not forgotten by the staff. He is happy to refer to the Lavenders as his home and the staff do everything that they can to make the
Lavenders a home for everyone.

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Review from C B (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavenders is a very caring, well-run home with friendly staff. The food is very good and the buildings and grounds are extremely pleasant and well kept. The staff make every effort to ensure that residents are comfortable and there is a good selection of entertainment and activities. I have every confidence
that my mother is treated and looked after well.

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Review from S T (Friend of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, bright, friendly. Food almost good. Plenty for residents to do.

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Review from C D (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities provided for residents. Staff are attentive, social events organised on a regular basis, catering/menus varied and of high quality. Highly recommend this home.

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Review from Brian J (Son of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grounds are well cared for. Location is lovely. Staff are friendly, helpful and caring at all times. Rooms and communal areas are clean and regularly maintained/refreshed. Professional care. Meals are OK. I would highly recommend to anyone.

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Review from Marion B (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Lavenders. My mother has been there six months and although she found it hard to start with, she is very happy now. All the staff are wonderful, caring and kind. Any problems, medical or general, they are fast to resolve it. It has a lovely, homely feel, warm and inviting. The food is
great and always has homemade cakes, everything is freshly cooked. I would not hesitate to recommend Lavenders.

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Review from J P (Daughter of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive and caring staff provide a comfortable and safe environment.
Generally, a pleasant establishment, set in attractive grounds. Smells clean and homely giving a pleasant well-maintained accommodation.
Primarily all staff across the board are excellent.

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Review from Mary O (Daughter of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavenders is a caring and clean home unlike some which greet you with the smell of urine and décor of some distant past. Their décor is fresh and modern. The folk who live here have always liked nice things and a nice home, not too much to ask now they need extra care. I would definitely recommend.

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Review from S J (Niece of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavenders is an exceptional care home. Residents are treated with dignity and compassion, they are provided with an array of opportunities to socialise during the week,m while at the same time having their privacy respected. Set in beautiful grounds, Lavenders feels like home. The buildings are far
from institutional and the team of carers create the feeling of an extended family. My aunt has been delighted by the care she has received.

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Review from Lesley W (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavenders has lived up to its well-deserved reputation in every regard from the moment Mother became a resident. The home is outstanding. Happy mother, happy family.

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Review from Felicity L (Daughter of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavenders is a family run business. Staff are caring and nothing is too much trouble. Everything is done with a smile and with patience. Many staff members have been at Lavenders for a long time.
The environment is delightful - lovely gardens that are accessible. The rooms are well decorated and homely.
Management
is efficient and professional but also very caring, kind and efficient.
I honestly cannot fault this care home for the way it treats every resident - and their visitors - with the utmost respect and care.

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Review from David L (Son of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 94 years old and lived independently in her own home until she was temporarily hospitalised following a fall.
She has since transferred between three care homes.
The first was unsuited to her needs (it was a nursing home rather than a care home).
The second was in an old Victorian property
where she had a top floor room accessible only by lift so she could only leave her room when staff were available to operate the lift. She spent several days and most nights locked in her room.
In contrast, Lavenders has been a revelation - ground floor room, good food, regular entertainment, lovely caring staff, medication/hearing aids etc dealt with conscientiously.
Grounds to walk in, close to the village.
In short, everything she could ask for.
I cannot commend this home highly enough.

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Review from Anthony E (Son of Resident) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Lavenders in particular, the management open and friendly always available. Staff- excellent show a caring/friendly attitude.
Facilities - Numerous entertainment available and residents encouraged to join in.
Catering - Good choice of food and beverages.

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Review from Jill S (Friend of Resident) published on 12 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a lady in Lavenders residential home for 4 ½, the care home has excelled they always went that extra mile. The love, kindness they gave all the patients there is excellent. I have never been in to such an excellent place, they have a very good team there to make it run so well. My friend sadly
died on Thursday 29th November, she had no family only a Nephew in Australia. The staff were with her all the time as she slipped away into gods hands. I sat with her in the afternoon and thanked all the staff that I saw to say if I had to end my days in Lavenders I would be at peace, lovely place lovely people I could not speak more highly of it.

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Review from Veronica L (Resident) assisted by family/friend published on 12 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My respite stay after a knee replacement for a two week period was excellent in terms of the care and support provided, and the facilities available. I was more than pleased with the decision to go to Lavenders following my operation which certainly has assisted with my recovery.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Lavenders is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Lavenders is calculated as follows: ( (117 Excellents x 5) + (15 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 140 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lavenders is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (1)

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Candyce Brockwell

Job Title: Registered Manager

Joined: 2009

Empathetic, and professional. Led by Registered Manager Candyce Brockwell and Deputy Manager Jackie Haslam, our 60+ staff members are committed to the welfare and happiness of our residents. Many of our team have been with us for decades, bringing a wealth of experience and a deep commitment to care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lavenders to verify any information. View our terms and conditions. Lavenders has an Enhanced Service - more info.