Hartley House Care Home

I know my father is in good hands and that alone brings me peace of mind.

I have really enjoyed my stay at Hartley Care Home. The staff are friendly, kind and courteous. The meals are varied, and I have enjoyed every one of them. Dental gets hooked up quickly, so don't delay contacting them. TV in each room to watch your favourites. Lovely hairdresser comes weekly! So all your needs are catered for. My daughter has found it easy to contact management to discuss my needs.

We are very pleased with the care and support that our family member has received whilst at Hartley House.

Thanking you all for your good work.

Finally, I feel I am being listened to. Also, I would like to thank Kerry, who is a brilliant support to me and my family, I think she is underappreciated for her constant help and support.

I have been very pleased to be able to stay at Hartley House prior to and following surgery. I have been very well supported and looked after in all respects.

My husband, who has dementia and serious mobility problems, was admitted to Hartley House two months ago. The staff are gentle, kind and patient (both with the residents and their relatives). Any care issues are addressed promptly. I feel reassured that my husband is well cared for and cared about.

Your staff work long hours and have an understanding of all problems. You must be most proud of them. Thank you for taking care of me, and thank you to the actual staff that were so lovely to me.

Mum has been a resident for over 2 years now, we are very pleased with her care, the staff and management are very approchable and any issues we've had are sorted promptly.

In the unfortunate circumstance that a relative or loved one needs dementia care, I wouldn't hesitate in recommending Hartley House.

The team at Hartley House are professional, caring and attentive. They take great care of my mum. They also pay my dad attention when he goes to visit her, which is important to him. Communication is excellent. Rachel, the manager, is a superb leader. Jacqui takes great care in organising activities for everyone. All the team leaders are excellent.

'My mother moved into Hartley House Care Home as a resident at the end of September 2025. When I went to look around the home prior to Mum moving in I found the staff very welcoming and the home was clean and tidy. After a few weeks I did encounter some issues at the home, this was nothing to do abuse or neglect of the patients as the staff are very caring and treat the patients with kindness and respect but was more administrative oversights. The manager at the home was very new to post, I since found out, and the home had not had a permanent manager for a while so it had 'lost it's way'. Once my concerns were highlighted I was involved in meetings and a plan moving forward was put into place. Overall I am now happy and things are very positive I get regular updates from the home so kept informed of what is going on with Mum and the home has a very active social messaging group regarding activities and events that are being put on. Mum seems to have settled well and appears

My husband has been a resident for nearly 6 months. He is very happy and says how much he likes Hartley House. It is a very happy, relaxed environment, and residents are able to go where they like on the premises. Everyone is treated with kindness and respect. The care here is excellent. Much is done to provide an interesting environment for all the residents.

I would like to know why there is a lack of entertainment , my Mum who enjoyed the singer every week (as a lot of the residents did) seems to be coming less and less . The activities are really good that they do, but they all used to enjoy the entertainment E.G parrots ,animals and much more ,as i visit my Mum 3 or 4 times a week I seem to of noticed it more.

We couldn't be happier with dad's placement at Hartley House. The staff are always friendly and because of the layout it is always easy to find someone if you need someone. The internal courtyard means that even with dementia, dad is able to open a door and go outside. Huge thanks to two specific members of staff and the team for their care of dad.

My father has been cared for at Hartley House for the last five years. Initially he found it hard to accept that he was no longer able to cope living at home, but the team at Hartley House worked hard to settle him in. Communication with the home is good, and we especially enjoy the pictures we receive, check in phone calls, and the prompt updates if Dad needs medical attention. The home is bright and modern, with pleasant areas to sit and share a cup of tea, The staff are friendly and helpful, and there is a range of activities for residents to participate in.

I wouldn't hesitate in recommending Hartley House to anyone.

Hartley House has cared for both our Mum and Dad over the past couple of years and the manager and her team have guided us through some difficult times especially for Mum and Dad for which we are very grateful and have always found them professional and above all caring.

Mum has been at Hartley House for a year now. I am so happy with the care that she receives and cannot recommend it more highly. She is always clean and well cared for. All of the staff are so caring, friendly and very supportive. It is always spotlessly clean and has a range of great activities that keep mum occupied and happy. Having mum at Hartley House has given me peace of mind knowing that she is always being well looked after.

Always plenty to do further resident's can not fall the care my mother receives.