
heartfelt thanks go to ALL the staff for the care, attention and love they show to mumWendy R(Daughter of Resident/Service User)



heartfelt thanks go to ALL the staff for the care, attention and love they show to mumWendy R(Daughter of Resident/Service User)



Welcome to Hartley House Care Home, a cherished part of the Eleanor Healthcare Group, operating since 1979 with a rich legacy of providing exceptional care to residents.
Nestled in the serene town of Cranbrook, Kent, Hartley House care home is a residential home and the residence offers a tranquil setting with easy access to local landmarks such as the iconic Union Mill and the historic St. Dunstan’s Church, which houses...
Care Provided by Hartley House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 57 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Hartley House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Eleanor Nursing and Social Care Ltd
- Private Owned
Person in charge
- Rachel Dadwa-as(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2026
- Number of floors: 1
Room Information
- Single Rooms (55)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (30)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Please call to book an appointment.
Parking
- Parking is available on site
Hartley House Care Home Reviews (48)
Hartley House Care Home has a Review Score of 9.8 (9.756) out of 10, based on 21 reviews in the last 2 years.
Over all time Hartley House Care Home has 48 reviews.
The management team are very approachable and available to talk anytime.
Each member of the team has a friendly and professional manner about them, not only for the patients but also towards their families.
Thank you so much for your kind words and thoughtful review. We are truly grateful for your recognition of the hard work and dedication of the entire team at Hartley House. We take great pride in ensuring that every resident and their family feels valued and cared for. Thank you again for your feedback-it's truly appreciated by all of us!
We have always found Hartley House a very welcoming, caring and friendly care home for my mother. The managers and the care team are friendly and approachable and understand my mother's needs. They run numerous activities and ensure my mother is included despite her mobility and memory problems. There are also numerous carers on hand to deal with the residents and ensure their physical and mental needs are met. I would highly recommend Hartley House if you are considering care for a loved one.
Thank you so much for your glowing review of Hartley House. We're thrilled to hear that your experience with us has been positive and that we've been able to provide a welcoming and caring environment for your mother.Our team takes great pride in being friendly, approachable, and understanding of...
Her room and clothes are always clean and she very much enjoys the home-cooked food that is prepared to a high standard.
Given that many of the residents suffer with dementia, trying to manage and provide for all the residents' needs, must at times prove extremely challenging. Despite these demands, the staff are very approachable and understanding. There are numerous activities on offer, ranging from weekly singing sessions and craft activities to trips in the minibus around the local area.
Hartley House has a very happy and relaxed atmosphere and we feel fortunate that our aunt was offered a place there.
Thank you for your kind and comforting words. It is a pleasure looking after your Aunt. Best wishes, Hartley House Management Team
Hartley House has a warm and friendly welcome, and I am always greeted by smiling staff who know exactly where Mum is and how she is doing. As a family, we have been deeply concerned about Mum's recent deterioration but we have been met with compassion and understanding as well as being reassured by the management's experience and care, so we feel Mum continues to be in good hands, and well looked after. Thank you to the Hartley House team.
Thank you so much for your kind words and trust in us to provide the care to your Mum we do.We strive to always remain a 'home' so its lovely to read positive reviews like this.Hartley House Management Team
The care home staff are happy, friendly and caring. The home is clean and the food is good. My mum seems to be well cared for. The social life (led by one staff member) is amazing.
It is also reassuring that the manager or team leader are always available on the phone for an update if we can’t get to visit Mum.
He settled well and enjoyed the excellent if a little large, meals provided. He was well cared for and clean and well dressed. There was always fluid to drink in his room. He was warm and comfortable and he had some of his own pieces in his room although he was not there long enough to have pictures on the wall but the offer was there. The management were very helpful indeed especially in sorting out tablets and any queries I had. The other residents all looked clean and well cared for and staff were always on hand to help in any way and there was a happy atmosphere and often laughter. I would recommend Hartley House .
My only disappointment is the lack of a replacement well-being manager to stimulate the residents with activities. I believe this position has been advertised for some time.
Overall I am very happy with mums care. The staff are all very friendly and helpful. My main concern however is the lack of activities. There has been some changes in management so subsequently, there is no one employed to do activities and well-being.
Thank you for taking out the time to leave us a lovely review. We appreciate it and are glad you are happy with your mum's care. The staff would be very pleased to read your review about them too. We are constantly making positive changes in the home and this would surely reflect soon on the activities your mum and other services users engage in.
My husband was a resident in Hartley House for seven weeks. I cannot speak highly enough of the care he received. The manager and the team are exceptional. The carers showed immense patience and kindness. The staff throughout were so kind to me and my family. I will always appreciate the compassionate and dignified way the manager and her deputy prepared my husband and us for his final hours.
Thank you very much, we appreciate your comments, they go along way with us all. Thank you
My mother in law was taken in to Hartley House under pathway 3 and we immediately knew we had struck gold. All the staff that we had any communication with were outstanding, nothing was too much bother. I know that her needs were complex and she took up a disproportionate amount of time, but that didn't phase the staff. A huge thank you to each and every staff member.
Thank you for your kind words so glad we was able to help you and your family.
My Dad has lived in Hartley House for over 2 years now. He is well cared for by many nice friendly careers. Also, the housekeeping team are extremely efficient in keeping his room clean and tidy and they are lovely ladies who he enjoys talking to. The management are wonderful in sorting any issues that arise and are very hands-on with all the residents. I would recommend the home to anyone.
Thank you for your lovely comments, they are really appreciated.
My mother was a resident of Hartley House for the last 3 months of her life, during this time she was extremely well cared for, the staff were always very polite and had time for myself and my father when we visited and also when we rang for updates on her condition. The home is extremely clean with nice gardens, very a light and airy feel. Rooms are very well kept. In the last 2 weeks of her life nothing was too much trouble for the staff, from very regular checks to changing my mums bed to one which suited her frail condition. If she had a fall we were promptly informed. Her final days were made as comfortable as possible. The leadership is excellent and 'hands on' which feeds down to the staff, we were recommended Hartley House and would no hesitation in recommending it to others. Any treatment required was always discussed with us prior to being implemented. My mums dignity and happiness were paramount even though she could be difficult. Outstanding care and compassion shown.
Thank you for your kind words the team really appreciate your comments.
I have been so impressed with the patience, care and compassion shown by all the staff - to my father, to me and to all the other residents. They may have 50 or more to look after, but it feels that they take time to know and care for each one. Dealing with some of the characteristics of dementia is tough, demanding work and this Hartley team deal with them all - with a gentle strength and a warm heart. Most important of all, I feel that my father is in the best possible place to live out his days with dignity and contentment. Thank you. All of you.
Thank you so much for your kind words. We all really appreciate your comments.
My mother has now been a resident at Hartley House for the past 7 years and although the management has changed, the high standard of care has not. The home is a lovely clean, open and well-lit accommodation and I've found the staff to be very helpful and respectful. I fully trust them with the care and well-being of my mother. The home keeps my sister/myself informed of any matters of our mother's care that we need to be aware of or consulted on. I have no hesitation in recommending Hartley House to other service users and their relatives.
Thank you for your kind comments. We believe in delivering kind care and keeping good communication with families is very important.
My father was in your care for 2 and a half years, I was a regular visitor coming in most days to visit. All the time I was there I was very well looked after. Chatting to the staff and getting up to date reports on how my father was, phone calls all the time's he had a fall. The staff were very caring and helpful. In every way possible they were all very good.
Thank you for your kind words, lovely man and lovely family.
The staff were extremely polite and caring and I witnessed many lovely interactions between them and the other residents as they went about their daily tasks. There was a lovely family feel to the home and a great atmosphere. In the last few weeks of my father's life, I felt able to lean on the team at Hartley House for support and guidance through what was an extremely painful time.
Thank you for your kind words, I am so pleased we as a team were able to help you and your family through a very difficult time.
Hartley House cannot be recommended highly enough. The home leadership and the team are superb, consistently caring, sympathetic, resourceful, thoughtful response, cheerful, adaptive, communicative and accommodating. These are all words backed with the experience. Staff are well looked after and it shows in the quality of care they offer residents and their longevity in post. We are extremely pleased to have made the choice of Hartley House for our ageing mother.
Thank you for your comments we all appreciate the good feedback, thank you.
Staff are wonderful, have worked through pandemic, most staff became infected, but were back to work when possible, even though they were still suffering. Our Mum (96yrs old) looks clean, well dressed and seems very happy.
Thank you for your review we have an amazing dedicated team at Hartley House your kind words are appreciated.
My family and I had to find a care home for Dad during all the restrictions, so no visits in person were allowed. We researched six, and Hartley House came out on top - the manager absolutely helped us with why we chose Hartley Hosue - she's brilliant. Dad moved into Hartley House in November 2020, and we are so pleased and hugely grateful to the amazing, wonderful, kind and patient carers who look after Dad so well. I've now had three visits in the "visiting pod", and I can see just how settled Dad is; he's being looked after and cared for so well. It's such a huge relief - we are so very pleased with Hartley House - it's a truly fantastic care home.
Thank you so much for your review very pleased we were able to help you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hartley House Care Home.
There are no upcoming events for Hartley House Care Home.
Awards / Recognitions (2)
- 11 Feb 2022Recipient: Eleanor Nursing and Social Care Ltd
- 12 Jan 2022Recipient: Eleanor Nursing and Social Care Ltd
Accreditations
There are no accreditations posted yet for Hartley House Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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