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Hartley House Care Home

Hartley Road, Cranbrook, Kent TN17 3QN
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heartfelt thanks go to ALL the staff for the care, attention and love they show to mumWendy R(Daughter of Resident/Service User)
Hartley House Care Home, Cranbrook
Hartley House Care Home, Cranbrook
Hartley House Care Home, Cranbrook

Welcome to Hartley House Care Home, a cherished part of the Eleanor Healthcare Group, operating since 1979 with a rich legacy of providing exceptional care to residents.

Nestled in the serene town of Cranbrook, Kent, Hartley House care home is a residential home and the residence offers a tranquil setting with easy access to local landmarks such as the iconic Union Mill and the historic St. Dunstan’s Church, which houses...  

Care Provided by Hartley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Hartley House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rachel Dadwa-as(Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2026
  • Number of floors: 1

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (30)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Please call to book an appointment.

Parking

  • Parking is available on site

Hartley House Care Home Reviews (48)

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9.8

Hartley House Care Home has a Review Score of 9.8 (9.756) out of 10, based on 21 reviews in the last 2 years. Over all time Hartley House Care Home has 48 reviews.

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Showing 48 reviews matching selected criteria
Review from C C (Daughter of Resident) published on 3 October 2024 Submitted via Website
Overall Experience
My mum (with dementia) has been at Hartley House for three years. Everyone who works at Hartley House is committed to working for the patient's best interest. This includes the maintenance, laundry, caring, catering and social activities staff.
The management team are very approachable and available to talk anytime.

Each member of the team has a friendly and professional manner about them, not only for the patients but also towards their families.

Reply from Eleanor Healthcare Group, Hartley House at Hartley House Care Home

Thank you so much for your kind words and thoughtful review. We are truly grateful for your recognition of the hard work and dedication of the entire team at Hartley House. We take great pride in ensuring that every resident and their family feels valued and cared for. Thank you again for your feedback-it's truly appreciated by all of us!

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Review from Chris S (Son of Resident) published on 30 April 2024 Submitted via Website
Overall Experience

We have always found Hartley House a very welcoming, caring and friendly care home for my mother. The managers and the care team are friendly and approachable and understand my mother's needs. They run numerous activities and ensure my mother is included despite her mobility and memory problems. There are also numerous carers on hand to deal with the residents and ensure their physical and mental needs are met. I would highly recommend Hartley House if you are considering care for a loved one.

Reply from Hartley House Care Home, Manager at Hartley House Care Home

Thank you so much for your glowing review of Hartley House. We're thrilled to hear that your experience with us has been positive and that we've been able to provide a welcoming and caring environment for your mother.Our team takes great pride in being friendly, approachable, and understanding of...  

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Review from A C (Niece of Resident) published on 22 April 2024 Submitted via Website
Overall Experience
Hartley House is a very friendly and caring residential home. Our aunt has been there for almost two years and in that time we have found that she has been well looked after with staff genuinely interested and concerned for her well-being. We are informed immediately if there are any concerns regarding her health.
Her room and clothes are always clean and she very much enjoys the home-cooked food that is prepared to a high standard.
Given that many of the residents suffer with dementia, trying to manage and provide for all the residents' needs, must at times prove extremely challenging. Despite these demands, the staff are very approachable and understanding. There are numerous activities on offer, ranging from weekly singing sessions and craft activities to trips in the minibus around the local area.

Hartley House has a very happy and relaxed atmosphere and we feel fortunate that our aunt was offered a place there.

Reply from Simon Rowland, Home Manager at Hartley House Care Home

Thank you for your kind and comforting words. It is a pleasure looking after your Aunt. Best wishes, Hartley House Management Team

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Review from A G (Daughter of Resident) published on 22 April 2024 Submitted via Website
Overall Experience

Hartley House has a warm and friendly welcome, and I am always greeted by smiling staff who know exactly where Mum is and how she is doing. As a family, we have been deeply concerned about Mum's recent deterioration but we have been met with compassion and understanding as well as being reassured by the management's experience and care, so we feel Mum continues to be in good hands, and well looked after. Thank you to the Hartley House team.

Reply from Simon Rowland, Home Manager at Hartley House Care Home

Thank you so much for your kind words and trust in us to provide the care to your Mum we do.We strive to always remain a 'home' so its lovely to read positive reviews like this.Hartley House Management Team

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Review from J B (Daughter of Resident) published on 27 July 2023 Submitted via Postal Card
Overall Experience

The care home staff are happy, friendly and caring. The home is clean and the food is good. My mum seems to be well cared for. The social life (led by one staff member) is amazing.

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Review from S W (Daughter of Resident) published on 7 June 2023 Submitted via Website
Overall Experience
So lovely to visit Mum and see her looking well and being cared for thank you all.

It is also reassuring that the manager or team leader are always available on the phone for an update if we can’t get to visit Mum.

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Review from P H (Wife of Resident) published on 13 March 2023 Submitted via Website
Overall Experience
We were warmly welcomed for respite care with a view of a move to a place that could offer future nursing care. The staff were very helpful and wanted to know anything special my husband might need .

He settled well and enjoyed the excellent if a little large, meals provided. He was well cared for and clean and well dressed. There was always fluid to drink in his room. He was warm and comfortable and he had some of his own pieces in his room although he was not there long enough to have pictures on the wall but the offer was there. The management were very helpful indeed especially in sorting out tablets and any queries I had. The other residents all looked clean and well cared for and staff were always on hand to help in any way and there was a happy atmosphere and often laughter. I would recommend Hartley House .

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Review from Anne D (Daughter of Resident) published on 15 September 2022 Submitted via Postal Card
Overall Experience
Hartley House provides a service relative to the fees charged. Staff are professional and efficient, warm and friendly and treat residents with care and dignity.

My only disappointment is the lack of a replacement well-being manager to stimulate the residents with activities. I believe this position has been advertised for some time.

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Review from S C (Daughter of Resident) published on 18 July 2022 Submitted via Postal Card
Overall Experience

Overall I am very happy with mums care. The staff are all very friendly and helpful. My main concern however is the lack of activities. There has been some changes in management so subsequently, there is no one employed to do activities and well-being.

Reply from Abi Abiola, Internal Communications Coordinator at Hartley House Care Home

Thank you for taking out the time to leave us a lovely review. We appreciate it and are glad you are happy with your mum's care. The staff would be very pleased to read your review about them too. We are constantly making positive changes in the home and this would surely reflect soon on the activities your mum and other services users engage in.

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Review from Susan P (Wife of Resident) published on 10 March 2022 Submitted via Postal Card
Overall Experience

My husband was a resident in Hartley House for seven weeks. I cannot speak highly enough of the care he received. The manager and the team are exceptional. The carers showed immense patience and kindness. The staff throughout were so kind to me and my family. I will always appreciate the compassionate and dignified way the manager and her deputy prepared my husband and us for his final hours.

Reply from Paula Stanford, Manager at Hartley House Care Home

Thank you very much, we appreciate your comments, they go along way with us all. Thank you

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Review from Charlotte S (Daughter-in-law of Resident) published on 8 March 2022 Submitted via Postal Card
Overall Experience

My mother in law was taken in to Hartley House under pathway 3 and we immediately knew we had struck gold. All the staff that we had any communication with were outstanding, nothing was too much bother. I know that her needs were complex and she took up a disproportionate amount of time, but that didn't phase the staff. A huge thank you to each and every staff member.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your kind words so glad we was able to help you and your family.

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Review from Maureen S (Daughter of Resident) published on 21 February 2022 Submitted via Website
Overall Experience

My Dad has lived in Hartley House for over 2 years now. He is well cared for by many nice friendly careers. Also, the housekeeping team are extremely efficient in keeping his room clean and tidy and they are lovely ladies who he enjoys talking to. The management are wonderful in sorting any issues that arise and are very hands-on with all the residents. I would recommend the home to anyone.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your lovely comments, they are really appreciated.

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Review from Stephen R (Son of Resident) published on 23 November 2021 Submitted via Website
Overall Experience

My mother was a resident of Hartley House for the last 3 months of her life, during this time she was extremely well cared for, the staff were always very polite and had time for myself and my father when we visited and also when we rang for updates on her condition. The home is extremely clean with nice gardens, very a light and airy feel. Rooms are very well kept. In the last 2 weeks of her life nothing was too much trouble for the staff, from very regular checks to changing my mums bed to one which suited her frail condition. If she had a fall we were promptly informed. Her final days were made as comfortable as possible. The leadership is excellent and 'hands on' which feeds down to the staff, we were recommended Hartley House and would no hesitation in recommending it to others. Any treatment required was always discussed with us prior to being implemented. My mums dignity and happiness were paramount even though she could be difficult. Outstanding care and compassion shown.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your kind words the team really appreciate your comments.

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Review from Peter D (Son of Resident) published on 1 November 2021 Submitted via Website
Overall Experience

I have been so impressed with the patience, care and compassion shown by all the staff - to my father, to me and to all the other residents. They may have 50 or more to look after, but it feels that they take time to know and care for each one. Dealing with some of the characteristics of dementia is tough, demanding work and this Hartley team deal with them all - with a gentle strength and a warm heart. Most important of all, I feel that my father is in the best possible place to live out his days with dignity and contentment. Thank you. All of you.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you so much for your kind words. We all really appreciate your comments.

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Review from Vernon G (Son of Resident) published on 27 August 2021 Submitted via Website
Overall Experience

My mother has now been a resident at Hartley House for the past 7 years and although the management has changed, the high standard of care has not. The home is a lovely clean, open and well-lit accommodation and I've found the staff to be very helpful and respectful. I fully trust them with the care and well-being of my mother. The home keeps my sister/myself informed of any matters of our mother's care that we need to be aware of or consulted on. I have no hesitation in recommending Hartley House to other service users and their relatives.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your kind comments. We believe in delivering kind care and keeping good communication with families is very important.

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Review from J K (Daughter of Resident) published on 25 August 2021 Submitted via Postal Card
Overall Experience

My father was in your care for 2 and a half years, I was a regular visitor coming in most days to visit. All the time I was there I was very well looked after. Chatting to the staff and getting up to date reports on how my father was, phone calls all the time's he had a fall. The staff were very caring and helpful. In every way possible they were all very good.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your kind words, lovely man and lovely family.

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Review from Cheryl M (Daughter of Resident) published on 3 August 2021 Submitted via Website
Overall Experience
My father had been receiving 24 hour 1:1 care in his own home for 2 and a half years until he moved in February 2021 to Hartley House. I was very worried about the move. My father demonstrated some very challenging behaviours in those early weeks, being in the late stages of Alzheimer's. The manager was brilliant. She was extremely empathetic and caring. She gave us as a family a lot of support, helping us all to adjust. She went above and beyond, to ensure my father received the best medical intervention and nothing was too much trouble. On visits to the home, I always felt very welcomed.

The staff were extremely polite and caring and I witnessed many lovely interactions between them and the other residents as they went about their daily tasks. There was a lovely family feel to the home and a great atmosphere. In the last few weeks of my father's life, I felt able to lean on the team at Hartley House for support and guidance through what was an extremely painful time.

Reply from Paula Stanford, Manager at Hartley House Care Home

Thank you for your kind words, I am so pleased we as a team were able to help you and your family through a very difficult time.

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Review from Nicholas R (Son of Resident) published on 30 July 2021 Submitted via Postal Card
Overall Experience

Hartley House cannot be recommended highly enough. The home leadership and the team are superb, consistently caring, sympathetic, resourceful, thoughtful response, cheerful, adaptive, communicative and accommodating. These are all words backed with the experience. Staff are well looked after and it shows in the quality of care they offer residents and their longevity in post. We are extremely pleased to have made the choice of Hartley House for our ageing mother.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your comments we all appreciate the good feedback, thank you.

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Review from Y B (Daughter of Resident) published on 31 March 2021 Submitted via Postal Card
Overall Experience

Staff are wonderful, have worked through pandemic, most staff became infected, but were back to work when possible, even though they were still suffering. Our Mum (96yrs old) looks clean, well dressed and seems very happy.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you for your review we have an amazing dedicated team at Hartley House your kind words are appreciated.

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Review from Nicola S (Daughter of Resident) published on 26 March 2021 Submitted via Postal Card
Overall Experience

My family and I had to find a care home for Dad during all the restrictions, so no visits in person were allowed. We researched six, and Hartley House came out on top - the manager absolutely helped us with why we chose Hartley Hosue - she's brilliant. Dad moved into Hartley House in November 2020, and we are so pleased and hugely grateful to the amazing, wonderful, kind and patient carers who look after Dad so well. I've now had three visits in the "visiting pod", and I can see just how settled Dad is; he's being looked after and cared for so well. It's such a huge relief - we are so very pleased with Hartley House - it's a truly fantastic care home.

Reply from Paula Stanford Stanford, Manager at Hartley House Care Home

Thank you so much for your review very pleased we were able to help you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Awards / Recognitions (2)

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