Hartley House Care Home

Staff are wonderful, have worked through pandemic, most staff became infected, but were back to work when possible, even though they were still suffering. Our Mum (96yrs old) looks clean, well dressed and seems very happy.

My family and I had to find a care home for Dad during all the restrictions, so no visits in person were allowed. We researched six, and Hartley House came out on top - the manager absolutely helped us with why we chose Hartley Hosue - she's brilliant. Dad moved into Hartley House in November 2020, and we are so pleased and hugely grateful to the amazing, wonderful, kind and patient carers who look after Dad so well. I've now had three visits in the "visiting pod", and I can see just how settled Dad is; he's being looked after and cared for so well. It's such a huge relief - we are so very pleased with Hartley House - it's a truly fantastic care home.

Caring and resilient team headed by the extremely capable, seemingly inexhaustible manager who has navigated these terrible months of the pandemic with sensitivity, kindness, and great leadership. Our family is so grateful to her and all the carers who have looked after Dad and all their other patients in a very challenging year. Thank you.

My mother has required long term Dementia care and has been a resident at Hartley House for many years. She has been very settled, happy and well cared for. The staff are very friendly and willing to help. The home is well managed and senior staff take time to get to know residents and their families needs and wishes. I think over the years the home has made continuous improvements in its practice and buildings and the comfortable bright modern environment is very welcoming whilst remaining comfortable. I would have no hesitation in recommending Hartley House and have done so.

Thank you, Hartley House!

My mum is now 93, with advanced dementia, she was living alone with visits from carers 2 to 3 times a day. She now has made friends, albeit I am not sure how well they understand each other, but she is much happier, and they were getting a lot of entertainment until lockdown. Hopefully, this will be re-established as soon as it can, and she will continue to enjoy the company and stimulation very soon. The staff are lovely and always seem to have time for the residents.

The care and support the residents receive are wonderful. The home is bright and very welcoming. It has good communication with the family, regularly updating information and procedures. The manager, is passionate about her role in providing a caring, friendly and entertaining home for the residents. A lovely care home, which I would highly recommend.

Having the peace of mind that my mother is being so well looked after at this very unsettling time is paramount to mine and my families wellbeing. Thank you for providing the availability to be able to communicate with mum through various methods of social media. Thank you for the regular updates we are receiving from the management team at Hartley House and heartfelt thanks go to ALL the staff for the care, attention and love they show to mum. Hope to see you all very soon.

I have been very pleased with the care and support my dad has received.

Went into Hartley House last September and has now settled in well with the help of the staff. Has enjoyed the nursery school children going in and also being taken to the local Primary School for lunch occasionally, (which of course ceased at the moment). Although they are in lockdown, they are trying their best to keep them amused. Fish and chip party was enjoyed by all the residents. We like the fact you can normally visit any time without making an appointment and are always made welcome.