Hartley House Care Home

Hartley Road, Cranbrook TN17 3QN
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9.8 41 Reviews
  • Hartley House Care Home, Cranbrook
Welcome to Hartley House Care Home, a cherished part of the Eleanor Healthcare Group, operating since 1979 with a rich legacy of providing exceptional care to residents.

Nestled in the serene town of Cranbrook, Kent, Hartley House care home is a residential home and the residence offers a tranquil setting with easy access to local landmarks such as the iconic Union Mill and the historic St. Dunstan’s Church, which houses the prototype of Big Ben.

Within this idyllic setting, Hartley House Care Home provides a warm and inviting environment where residents can enjoy personalised care and a range of comprehensive services tailored to their individual needs.
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Care Provided by Hartley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750

These prices are only a guideline, please contact Hartley House Care Home to find out the exact price for your requirements.

Contact Hartley House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hartley House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Simon Rowland (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (30)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Please call to book an appointment.

Parking

  • Parking is available on site

Hartley House Care Home Reviews (41)

9.8

Hartley House Care Home has a Review Score of 9.8 (9.762) out of 10, based on 17 reviews in the last 2 years.
Over all time Hartley House Care Home has 41 reviews.

Overall Experience
  • 34
  • 7
  • 0
  • 0
  • 0
Date Published
  • 41
  • 6
  • 13
  • 17
  • 24
Reviewer Connection to Hartley House Care Home
  • 25
  • 7
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from J B (Daughter of Resident) published on 23 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Went into Hartley House last September and has now settled in well with the help of the staff. Has enjoyed the nursery school children going in and also being taken to the local Primary School for lunch occasionally, (which of course ceased at the moment). Although they are in lockdown, they are trying
their best to keep them amused. Fish and chip party was enjoyed by all the residents. We like the fact you can normally visit any time without making an appointment and are always made welcome.
Reply from Stephen Gilmour, Owner at Hartley House Care HomeThank you for the comments! We hope to return to normal as soon as conditions allow.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Hartley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Hartley House Care Home is calculated as follows: ( (171 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 203 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Hartley House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

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Simon

Job Title: Registered Manager Joined: 2023

We are privileged to have Simon as our esteemed manager, bringing nearly 20 years of experience in the health and social care sector. Simon's journey in the industry began as a carer, and he has since worked his way up, gaining valuable experience in various roles including nursing, dementia care, and community care.


Along the way, he has learned from some exceptional matrons, shaping his passion for delivering high-quality and person-centred care.


Simon's dedication to excellence in care has been recognised with prestigious awards, including being twice awarded National Care Manager of the Year by the Great British Care Awards. He firmly believes that one size does not fit all when it comes to care, and he is committed to ensuring that each resident receives personalised attention and support.


Simon's vision for Hartley House Care Home is to create a home that residents and staff can be proud to call theirs. He is passionate about empowering the skills of the staff, enabling them to become the best they can be and fostering a culture of continuous improvement.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartley House Care Home to verify any information. View our terms and conditions. Hartley House Care Home has an Enhanced Service - more info.