Hartley House Care Home

Hartley Road, Cranbrook TN17 3QN
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9.8 46 Reviews
  • Hartley House Care Home, Cranbrook
Welcome to Hartley House Care Home, a cherished part of the Eleanor Healthcare Group, operating since 1979 with a rich legacy of providing exceptional care to residents.

Nestled in the serene town of Cranbrook, Kent, Hartley House care home is a residential home and the residence offers a tranquil setting with easy access to local landmarks such as the iconic Union Mill and the historic St. Dunstan’s Church, which houses the prototype of Big Ben.

Within this idyllic setting, Hartley House Care Home provides a warm and inviting environment where residents can enjoy personalised care and a range of comprehensive services tailored to their individual needs.
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Care Provided by Hartley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
The price(s) shown are provided by the care home. Contact Hartley House Care Home for full pricing details and T&Cs.

Contact Hartley House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hartley House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Simon Rowland (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (30)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Please call to book an appointment.

Parking

  • Parking is available on site

Hartley House Care Home Reviews (46)

9.8

Hartley House Care Home has a Review Score of 9.8 (9.756) out of 10, based on 20 reviews in the last 2 years.
Over all time Hartley House Care Home has 46 reviews.

Overall Experience
  • 37
  • 9
  • 0
  • 0
  • 0
Date Published
  • 46
  • 8
  • 12
  • 19
  • 27
Reviewer Connection to Hartley House Care Home
  • 27
  • 7
  • 5
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from Sabine R (Civil Partner of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A quiet, peacefully located residential home in the countryside.
The staff are incredibly accommodating (obviously within reason) despite these frightening and unprecedented times.
I know my loved one is looked after very well, and even during the height of the pandemic, I knew this was a very safe
place of care for the service users.
The staff, under the direction of the manager, went over and beyond the call of duty to ensure the home was Covid-19 free.
I, as a visitor, feel welcomed and also protected from possible infection. Hartley House is clean, the number of users in the home is manageable, and the residents, are treated with dignity and respect. I have witnessed this when I observe the staff interact with my loved one and the treatment of other residents in the home.
Overall, I feel content in the knowledge that my loved one is being looked after very well, that he is safe, comfortable and content.
Thank you, Hartley House!
Reply from Paula Stanford, House Manager at Hartley House Care HomeThank you for your heartfelt review. Myself and the team are truly grateful. We are encouraged by your kind words and will continue to strive for perfection.
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Review from Gill K (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is now 93, with advanced dementia, she was living alone with visits from carers 2 to 3 times a day. She now has made friends, albeit I am not sure how well they understand each other, but she is much happier, and they were getting a lot of entertainment until lockdown. Hopefully, this will be
re-established as soon as it can, and she will continue to enjoy the company and stimulation very soon. The staff are lovely and always seem to have time for the residents.
Reply from Paula Stanford, House Manager at Hartley House Care HomeThank you for your review. We can't wait to start welcoming external entertainers in line with Covid-19 guidelines and then start trips ourselves when safe to do so. In the meantime, we continue with our in house entertainment schedule.
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Review from Anita T (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care and support the residents receive are wonderful. The home is bright and very welcoming. It has good communication with the family, regularly updating information and procedures. The manager, is passionate about her role in providing a caring, friendly and entertaining home for the residents.
A lovely care home, which I would highly recommend.
Reply from Paula Stanford, Home Manager at Hartley House Care HomeThank you so much for your comments, your continued support and confidence in us to take care of your mum. She is such a joy.
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Review from Wendy R (Daughter of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having the peace of mind that my mother is being so well looked after at this very unsettling time is paramount to mine and my families wellbeing. Thank you for providing the availability to be able to communicate with mum through various methods of social media. Thank you for the regular updates we
are receiving from the management team at Hartley House and heartfelt thanks go to ALL the staff for the care, attention and love they show to mum. Hope to see you all very soon.
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Review from R G (Son of Resident) published on 28 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care and support my dad has received.
Reply from Stephen Gilmour, Owner at Hartley House Care HomeThank you for your kind review. The staff at Hartley House really appreciate this feedback, especially in these difficult times. Stephen.
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Review from J B (Daughter of Resident) published on 23 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Went into Hartley House last September and has now settled in well with the help of the staff. Has enjoyed the nursery school children going in and also being taken to the local Primary School for lunch occasionally, (which of course ceased at the moment). Although they are in lockdown, they are trying
their best to keep them amused. Fish and chip party was enjoyed by all the residents. We like the fact you can normally visit any time without making an appointment and are always made welcome.
Reply from Stephen Gilmour, Owner at Hartley House Care HomeThank you for the comments! We hope to return to normal as soon as conditions allow.
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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Hartley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Hartley House Care Home is calculated as follows: ( (184 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 238 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartley House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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