
heartfelt thanks go to ALL the staff for the care, attention and love they show to mumWendy R(Daughter of Resident/Service User)



heartfelt thanks go to ALL the staff for the care, attention and love they show to mumWendy R(Daughter of Resident/Service User)



Welcome to Hartley House Care Home, a cherished part of the Eleanor Healthcare Group, operating since 1979 with a rich legacy of providing exceptional care to residents.
Nestled in the serene town of Cranbrook, Kent, Hartley House care home is a residential home and the residence offers a tranquil setting with easy access to local landmarks such as the iconic Union Mill and the historic St. Dunstan’s Church, which houses...
Care Provided by Hartley House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 57 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Hartley House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Eleanor Nursing and Social Care Ltd
- Private Owned
Person in charge
- Rachel Dadwa-as(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2026
- Number of floors: 1
Room Information
- Single Rooms (55)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (30)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Please call to book an appointment.
Parking
- Parking is available on site
Hartley House Care Home Reviews (48)
Hartley House Care Home has a Review Score of 9.8 (9.756) out of 10, based on 21 reviews in the last 2 years.
Over all time Hartley House Care Home has 48 reviews.
Caring and resilient team headed by the extremely capable, seemingly inexhaustible manager who has navigated these terrible months of the pandemic with sensitivity, kindness, and great leadership. Our family is so grateful to her and all the carers who have looked after Dad and all their other patients in a very challenging year. Thank you.
Thank you for your kind words the team do an amazing job and also thank you for your continued support
My mother has required long term Dementia care and has been a resident at Hartley House for many years. She has been very settled, happy and well cared for. The staff are very friendly and willing to help. The home is well managed and senior staff take time to get to know residents and their families needs and wishes. I think over the years the home has made continuous improvements in its practice and buildings and the comfortable bright modern environment is very welcoming whilst remaining comfortable. I would have no hesitation in recommending Hartley House and have done so.
Thank you for your heartfelt review much appreciated. We are very focused on person-centred care.
The staff are incredibly accommodating (obviously within reason) despite these frightening and unprecedented times.
I know my loved one is looked after very well, and even during the height of the pandemic, I knew this was a very safe place of care for the service users.
The staff, under the direction of the manager, went over and beyond the call of duty to ensure the home was Covid-19 free.
I, as a visitor, feel welcomed and also protected from possible infection. Hartley House is clean, the number of users in the home is manageable, and the residents, are treated with dignity and respect. I have witnessed this when I observe the staff interact with my loved one and the treatment of other residents in the home.
Overall, I feel content in the knowledge that my loved one is being looked after very well, that he is safe, comfortable and content.
Thank you, Hartley House!
Thank you for your heartfelt review. Myself and the team are truly grateful. We are encouraged by your kind words and will continue to strive for perfection.
My mum is now 93, with advanced dementia, she was living alone with visits from carers 2 to 3 times a day. She now has made friends, albeit I am not sure how well they understand each other, but she is much happier, and they were getting a lot of entertainment until lockdown. Hopefully, this will be re-established as soon as it can, and she will continue to enjoy the company and stimulation very soon. The staff are lovely and always seem to have time for the residents.
Thank you for your review. We can't wait to start welcoming external entertainers in line with Covid-19 guidelines and then start trips ourselves when safe to do so. In the meantime, we continue with our in house entertainment schedule.
The care and support the residents receive are wonderful. The home is bright and very welcoming. It has good communication with the family, regularly updating information and procedures. The manager, is passionate about her role in providing a caring, friendly and entertaining home for the residents. A lovely care home, which I would highly recommend.
Thank you so much for your comments, your continued support and confidence in us to take care of your mum. She is such a joy.
Having the peace of mind that my mother is being so well looked after at this very unsettling time is paramount to mine and my families wellbeing. Thank you for providing the availability to be able to communicate with mum through various methods of social media. Thank you for the regular updates we are receiving from the management team at Hartley House and heartfelt thanks go to ALL the staff for the care, attention and love they show to mum. Hope to see you all very soon.
I have been very pleased with the care and support my dad has received.
Thank you for your kind review. The staff at Hartley House really appreciate this feedback, especially in these difficult times. Stephen.
Went into Hartley House last September and has now settled in well with the help of the staff. Has enjoyed the nursery school children going in and also being taken to the local Primary School for lunch occasionally, (which of course ceased at the moment). Although they are in lockdown, they are trying their best to keep them amused. Fish and chip party was enjoyed by all the residents. We like the fact you can normally visit any time without making an appointment and are always made welcome.
Thank you for the comments! We hope to return to normal as soon as conditions allow.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hartley House Care Home.
There are no upcoming events for Hartley House Care Home.
Awards / Recognitions (2)
- 11 Feb 2022Recipient: Eleanor Nursing and Social Care Ltd
- 12 Jan 2022Recipient: Eleanor Nursing and Social Care Ltd
Accreditations
There are no accreditations posted yet for Hartley House Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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