Halden Heights Nursing Home

Ashford Road, High Halden, Ashford TN26 3BP
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9.8 105 Reviews
  • Halden Heights Nursing Home, Ashford
Welcome to Halden Heights Care Home, a prestigious facility located in the heart of Ashford. As a valued part of the Eleanor Healthcare Group, the home prioritises the well-being of residents above all. Positioned on Ashford Road, the tranquil setting provides a restful haven amid the scenic allure of High Halden and the woodlands in Hemsted Forest. Residents relish a serene way of life, enriched by easy access to local points of interest such as Tenterden and Biddenden Vineyards, all while basking in the area's natural splendour.

Halden Heights Care Home takes pride in its dedicated team of more than 90 professionals, all committed to providing excellent care in every aspect of resident life. With 101 rooms, the team dedicates itself to offering unmatched support and service, ensuring the comfort, well-being, and happiness of all residents at all times.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1925
  • Self-Funded Nursing Dementia Care: from £1925
  • RESPITE Self-Funded Nursing Care: from £1925
  • RESPITE Self-Funded Nursing Dementia Care: from £1925

We offer only Nursing care

These prices are only a guideline, please contact Halden Heights Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Daisy Delgado (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (89)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (89)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Pleased to inform you that the services available at your convenience from 11 am until 9 pm.

Parking

  • Parking on site

Halden Heights Nursing Home Reviews (105)

Total of 105, showing 41-60
9.8

Halden Heights Nursing Home has a Review Score of 9.8 (9.849) out of 10, based on 51 reviews in the last 2 years. Over all time Halden Heights Nursing Home has 105 reviews.

Overall Experience

  • 87
  • 17
  • 0
  • 1
  • 0

Date Published

105
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31
51
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Review from Jenny C (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience of looking after my mum was brilliant. I cannot overstate how fantastic the manager and her team treated her.

Reply from Halden Heights Care Home, Manager at Halden Heights Nursing Home

We are truly grateful for your kind words and the trust you placed in us to care for your mum. It warms our hearts to hear that your experience with Halden Heights was brilliant and that our manager and her team provided such fantastic care to your mum. At Eleanor Healthcare Group, we are dedicated to providing compassionate and exceptional care to all our residents, and we're delighted to hear that your mum received just that. Your appreciation means the world to us, and we will make sure to share your feedback with our team. Thank you once again for choosing us to care for your mum. If there is anything else we can assist you with, please do not hesitate to reach out. Warm regards, Halden Heights Care Team.

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Review from C E (Son of Resident) published on 29 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Halden Heights was able to accommodate at very short notice and provided the care and attention required. The room was clean and provided the necessary facilities. The staff took care and arranged all the necessary medication

Reply from Halden Heights Care Team, Manager at Halden Heights Nursing Home

We're incredibly grateful for your feedback and are pleased to hear that Halden Heights was able to accommodate your needs at short notice and provide the care and attention required. Maintaining a clean and comfortable environment for our residents is a top priority, and we're glad to know that the room met your expectations and provided the necessary facilities. Our dedicated staff are committed to ensuring the well-being of our residents, and we're delighted to hear that they took care of all necessary arrangements, including medication management. Your kind words are a testament to their hard work and dedication. Thank you for choosing Halden Heights, and please don't hesitate to reach out if there's anything else we can assist you with. Warm regards, Halden Heights Care Team

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Review from G A (Resident) published on 29 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff have exceptional care at all times within 24 hours of moving in from the hospital, I felt 100% better. The atmosphere was very calm, with good food and attentive staff, who wanted to get to know my likes and dislikes, which really helped. Made to feel very special on my birthday and had Christmas.
Dhame hoist for me bath on my floor was not fixed in the six months I was here.
But cannot praise all staff for their care.

Reply from Halden Heights Care Home, Manager at Halden Heights Nursing Home

We truly appreciate your feedback and are thrilled to hear about your positive experience with our staff at Halden Heights. It's heartening to know that you felt exceptional care from the moment you arrived and that our attentive team contributed to your well-being and made you feel special on important occasions like your birthday and Christmas. Your praise for our staff means the world to us, and we will make sure to pass on your kind words to the team. Thank you for choosing Halden Heights, and please don't hesitate to reach out if there's anything else we can do for you. Warm regards, Halden Heights Care Home.

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Review from Anna S (Daughter of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We will be eternally grateful that we chose Halden Heights for Dad's end-of-life care. The care and tenderness that the staff showed to Dad was exemplary. Thank you.

Reply from Marcellus Santhiapillai, Manager at Halden Heights Nursing Home

Thank you for your heartfelt review. It was an honour to provide care for your dad during his end-of-life journey at Halden Heights. Our team is deeply touched by your kind words, and we are grateful for the opportunity to have supported your family during this time.

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Review from B S (Respite Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated with dignity and respect. The staff have been excellent. The home is very clean.

Reply from Halden Heights Care Home, Manager at Halden Heights Nursing Home

We greatly appreciate your positive feedback regarding your experience at our facility. Treating our residents with dignity and respect is at the core of our values, and we are delighted to hear that you have felt well-cared for by our excellent staff. Maintaining a clean and welcoming environment is a top priority for us, and we are pleased that you have noticed our efforts. Thank you for taking the time to share your thoughts.

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Review from A E (Son of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible home, the manager and her team could not have been more helpful and caring to my mum right up to her passing away in January 2023. She was made really comfortable despite her ill health. I cannot recommend this home highly enough.

Reply from Halden Heights Care Home, Manager at Halden Heights Nursing Home

We truly appreciate your heartfelt feedback. Transitioning a loved one into residential nursing care can be incredibly challenging, and we are grateful for the trust you have placed in us at Conewood Manor. It brings us immense joy to hear that your mum's complex needs are being fully met by our compassionate and dedicated staff. Ensuring the well-being of our residents and keeping families informed is of utmost importance to us, and we are glad to hear that you feel supported and involved in your mum's care journey. Our team works tirelessly to provide a vibrant and engaging environment for residents, and we are delighted that your mum is safe, happy, and able to enjoy the activities and entertainment provided. Thank you for acknowledging the efforts of our staff and for entrusting us with your mum's care. We are here for you every step of the way.

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Review from Peter B (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father spent a year at Halden Heights. The care he received was excellent. He was suffering from vascular dementia. Our family was greatly comforted from knowing that Dad was being really well looked after by kind and caring staff. Everyone was friendly, sympathetic and professional. We have no
hesitation in recommending Halden Heights and are very grateful to the manager and the team for all they have done for our father including end-of-life care. Thank you.

Reply from Halden Heights Care Home, Manager at Halden Heights Nursing Home

Thank you for taking the time to share your experience with us. We are deeply grateful for your kind words and are honoured to have had the opportunity to care for your father during his time at Halden Heights. Providing excellent care, especially for those suffering from conditions like vascular dementia, is our utmost priority, and we are glad to hear that your family found comfort in knowing that your father was well looked after by our compassionate and professional staff. Your recommendation means a great deal to us, and we are truly thankful for the trust you placed in our team. If there is anything more we can do for you or your family, please do not hesitate to reach out.

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Review from Doreen S (Sister of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, always willing to help. Did all they could to look after my brother who had a lot of health issues. Which we thank you for.

Reply from Halden Heights Care Home, Manager at Halden Heights Nursing Home

Thank you for sharing your experience with us. We are grateful for your kind words and are honoured to have had the opportunity to care for your brother during his time with us. Our team is dedicated to providing compassionate care and support to all our residents, especially those with complex health issues. Knowing that we were able to make a positive difference in your brother's life brings us great joy, and we appreciate your recognition of our efforts. If there is anything more we can do for you or your family, please do not hesitate to reach out. Your feedback is invaluable to us, and we are here to support you every step of the way.

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Review from R S (Son of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in the Halden Heights Care Community for over four years including the difficult Covid years. Their care was excellent throughout her time there. The staff are very caring and patient - thank you to the manager and all.

Reply from Halden Heights Care Home, Manager at Halden Heights Nursing Home

We sincerely appreciate your kind words and for sharing your experience with us. It was an honour to care for your mum during her time at Halden Heights Care Community, especially throughout the challenging Covid years. Providing excellent care is at the heart of what we do, and we are delighted to hear that your mum received exceptional care from our dedicated and compassionate staff. Your appreciation means a lot to us, and we will be sure to pass on your thanks to the manager and the entire team. If there is anything more we can do for you or your family, please don't hesitate to reach out. Thank you again for trusting us with your mum's care.

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Review from Carol J (Sister of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was moved from hospital to Halden Heights end of November 2022 (89 years old) and was thought to have only two weeks to live. He died on November 9th 2023.
From day one, I knew I had made the right choice:- Halden Heights Care Community is beautifully clean, well run, with well-trained
staff who are very welcoming with a smile. They show sympathy and great care. My brother was 89 (May 2022) on the date of admission which was the 26th November 2022.
I felt I had become 'one of the family' with staff who looked after me and my brother, offering me support and encouragement always. There were always competent staff around should I be concerned about anything.
A huge thank you Halden Heights Care community to the reception, caterers, cleaners, helpers, carers, nurses and right through to the exceptional lady at the top.

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Review from F R (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel peace of mind having my mum cared for at Halden Heights. The staff treat and look after her needs. They are also very thoughtful and respectful to those that visit friends or family. The staff come over as very caring, although I imagine it to be a very challenging job. The staff are always very
friendly and informative about my mother's health and keep us updated with all that's going on. Always greet us with a smile and a friendly good buy. Thank you for all that you do.

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Review from Allan R (Son of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in to Halden Heights Care Community in December 2022 and in my opinion has received very good care. The staff are excellent at their jobs and are always courteous and polite.

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Review from V W (Wife of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent six weeks at Halden Heights Care Community convalescing from a bout of extreme ill health.
He was wonderfully cared for, with a delightful room opening onto the gardens. It was spotlessly clean at all times.
The food was excellent, if somewhat early.
My only criticism. I would
like to see the care staff wearing a form of identification, to help the residents know who they are.

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Review from Anne J (Respite Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was accepted here for respite after fractures on both arms and live on my own. I have been made to feel welcome the staff have been kind considerate and helpful. Activity classes started and joined in where I could which was very sociable

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Review from Wendy T (Respite Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Halden Heights Care Community was an experience I was dreading but I found a lovely home. It was well run and a pleasure to be in.

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Review from Dave P (Son of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home for my father. Staff are really caring and nothing was too much trouble. I live 3 hours away from the home and received regular and helpful updates from management and her staff.
Sadly, my father passed away due to his condition and the home dealt with him with great dignity. Caring
to the end. What more could you want for your loved ones.

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Review from B B (Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received at Halden Heights Care Community was second to none. All levels of staff were cheerful, polite and caring. The levels of cleanliness were to a very high standard. The food was well-cooked and tasty. Overall I would have no hesitation in recommending Halden Heights Care Community
to anyone. One small suggestion - when getting the food orders would it be possible to include breakfast as it seemed what you ordered on day one was repeated.

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Review from Hilary F (Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I arrived I was greeted with warmth and kindness. Soon settled into a comfy bed with something to eat and drink.
Very pleasant rooms, everywhere spotless. Nursing staff are efficient, careful and so kind.
The choice of meals was good and varied. Everyone was so kind meaning I was able to spend
time with my husband.
Thank you everyone for helping along the road to recovery.

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Review from Margaret C (Respite Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The day I came into Halden Heights Care Community, the welcome was with a smile and I felt at home. They all have been kindness itself all the time, as I was non-weight bearing and they had to dress and undress me in part and other things they were so patient. I have enjoyed my staff here, apart from
my injury.

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Review from Carol G (Respite Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot being to tell you how wonderful Halden Heights Care Community people are. I came here following a serious accident resulting in several broken bones and unable to do even the most basic personal care. Throughout, I have been given professional care and treated with the utmost dignity. The staff
are so kindhearted and supportive. I could not have faced and coped with my injuries without them.

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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Halden Heights Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Halden Heights Nursing Home is calculated as follows: ( (511 Excellents x 5) + (67 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 589 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halden Heights Nursing Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Daisy

Daisy Delgado

Job Title: Registered Manager

Joined: 2011

Meet our esteemed manager, Daisy Delgado. She holds a Bachelor of Science Degree in Nursing from the Philippines and is a qualified overseas nurse who gained professional registration with the Nursing and Midwifery Council in 2001. Starting her career in the NHS as a staff nurse, senior staff nurse, and Deputy Ward Manager, Daisy specialized in Trauma and Orthopaedics as well as Elderly Care.


In 2009, she completed her Leadership training and workshop with flying colours and helped develop the hospital as the first Orthopaedic Practice Development unit in the private sector. Later, in December 2011, she joined the newly opened Halden Heights Care Community as a Deputy Manager and Clinical Manager, where she worked closely with various multidisciplinary agencies to manage the Health and Social Care Village unit in the Nursing home. This was a pilot study of the EKHUFT to support patients who require rehabilitation and assessment of their health and social needs before discharge home. Daisy is incredibly passionate about her role in rehabilitating patients and ensuring the provision of exceptional care at all times.


In her free time, Daisy enjoys having her family around and singing, often heard around the home. Her vision for Halden Heights is to continue providing the best possible service with a caring and compassionate approach, ensuring that the staff are trained and equipped to meet the needs of our clientele. Effective communication throughout the home, along with an open-door policy with everyone, is essential to her.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halden Heights Nursing Home to verify any information. View our terms and conditions. Halden Heights Nursing Home has an Enhanced Service - more info.