






Welcome to Halden Heights Care Home, a prestigious facility located in the heart of Ashford. As a valued part of the Eleanor Healthcare Group, the home prioritises the well-being of residents above all. Positioned on Ashford Road, the tranquil setting provides a restful haven amid the scenic allure of High Halden and the woodlands in Hemsted Forest. Residents relish a serene way of life, enriched by easy access to local...
Care Provided by Halden Heights Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 101 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
We offer only Nursing care
Contact Halden Heights Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Eleanor Nursing and Social Care Ltd
- Private Owned
Person in charge
- Daisy Delgado (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (89)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (89)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Pleased to inform you that the services available at your convenience from 11 am until 9 pm.
Parking
- Parking on site
Halden Heights Nursing Home Reviews (137)
Halden Heights Nursing Home has a Review Score of 9.8 (9.838) out of 10, based on 65 reviews in the last 2 years.
Over all time Halden Heights Nursing Home has 137 reviews.
nb. The accounts department needs a more professional approach with correspondence.
I am more than impressed with the compassion of the staff, nothing is too much effort and their kindness and friendliness is a pleasure.
My mum has just spent three weeks in Halden Heights following a three week stay in hospital. She has received excellent care during this time and the staff are all lovely. She has been given nutritious food and from being hardly able to walk after the hospital stay, she progressed to walking to and from the lounge with encouragement.
The food here is so good for you as we have fresh vegetables with all our meals. I have been in other rehabs because I have a balance problem - hence lots of broken bones. etc
I have been well looked after during my time here as a rehab patient. The staff are caring and courteous. My only reservation is lack of choice for vegetarians like myself. too many salads rather than hot vegetable dishes but the food is fresh and healthy. The physiotherapists are especially commendable and supportive in their rehab programme.
I have many food intolerances (coeliac and also dairy intolerant) and the home do their very best to ensure I have gluten/dairy free meals to build me up and am putting on weight. and have an appetite now (I had lost five stone this year due to underlying illness) More choices on the menu for those with special dietary needs would be most helpful.
My husband spent the last four weeks of his life at Halden Heights. The quality of care and kindness was excellent and we could not have been more impressed. Thank you very much Halden Heights. We're very grateful.
I found the care at Halden Heights excellent in every way. My mother was a resident for just over three years; I don't think that she would have lived that long if she had not been happy or if the care had not been good.
The staff are kind, considerate and loving, they enabled my father to pass with dignity and peace. My mother and I will be forever in their debt for enabling us to spend time with him which we may not have had. The home is tranquil and the grounds provide a beautiful aspect which makes the place all the more special.
The accommodation and friendliness of staff was very good. I was given exercises to do while I was there to get my mobility back. The meals were varied and the portions good.
I did not know about the activities as it was a therapy stay.
The NHS funded my stay so can't answer the value for money section
Very impressed right from the start of my stay at Halden Heights Care Community. All the staff are smartly dressed, hard-working, organised and polite. You are always treated with dignity, support and care, and the staff still make time to spend with you if needed. The food and drinks are to a very high standard and fresh delivered to your room. The rooms are large, basic, bright with wall-mounted TVs. Rooms and washrooms are cleaned daily. this home would be my first choice. Nothing is too much trouble for the staff
The staff were very helpful to me.
The staff and premises at Halden Heights are excellent and beyond reproach and a credit to all involved.
I would like to thank you for your very kind feedback and all my staff wish you the best in your recovery. It was a pleasure to assist you with your rehab.
My father was at the home following a fall at home and a brief period of recuperation and assessment on the NHS floor. He then remained in the home until he passed away a year or so later. He had complex needs, he suffered from Alzheimer’s, Parkinson’s and had suffered a stroke prior to us choosing the home for him. Initially, we sent him to another home nearer to where we live, expecting the care to be at the standard offered at Halden Heights. Sadly that wasn’t the case and we swiftly moved him back thanks to the efforts of the manager and her staff. He settled back in quickly and his care from that day to the last was amazing. Even with Covid, we were kept in touch via videophone and he remained happy throughout. I can’t say enough how wonderful everyone was to him and us. I visited every other day prior to lockdown and I was made to feel very much part of the team looking after him. I can say that nothing was too much trouble for the staff. I can unreservedly recommend them.
Following a household fall and 3 days in hospital, I was transferred to Halden Heights with fracture problems and other nursing needs. The care and attention were amazing, the staff were outstanding, my en-suite room was a luxury, food was very good and my confidence improved each day. I was treated with the utmost respect and now I am back home.
I have been in the care of Halden Heights for the last few weeks and found the management and staff very helpful and caring. I have a buzzer attached to my persons if I need help I just push it.
I was extremely impressed by the treatment I have received at Halden Heights Care Community for all the care, help and kindness I have had from all the staff while I was incapacitated for six weeks. I was extremely comfortable and well looked after.
Thank you for your very kind review. I will pass on your comments to my staff.
Comfortable single room with freeview television service, and an en suite bathroom/WC. Friendly and caring staff. The food is prepared on-site, so the quality is decent, but it could be a bit hotter in temperature sometimes. The only criticism I have is that I think the care provider should look into a patient WiFi service, so users can video call family and friends.
Thoroughly recommend, all the staff were courteous, very professional, kind and supportive. Cleaners not so good, needs looking at very slapdash.
Always speaking to me and asking me what I wanted and needed.
Thank you for your lovely feedback I will pass your kind comments to the staff. I know they will be very happy to have such positive feedback as they all work really hard and it has been a really difficult time for them and all our residents. Once again thank you your comments they really made the job worth doing. We all wish you a speedy recovery. Take care and have a safe and lovely Christmas.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 October 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Halden Heights Nursing Home.
There are no upcoming events for Halden Heights Nursing Home.
Awards / Recognitions (2)
- 11 Feb 2022Recipient: Eleanor Nursing and Social Care Ltd
- 12 Jan 2022Recipient: Eleanor Nursing and Social Care Ltd
Accreditations
There are no accreditations posted yet for Halden Heights Nursing Home.
Meet the Team (1)

Meet our esteemed manager, Daisy Delgado. She holds a Bachelor of Science Degree in Nursing from the Philippines and is a qualified overseas nurse who gained professional registration with the Nursing and Midwifery Council in 2001. Starting her career in the NHS as a staff nurse, senior staff nurse, and Deputy Ward Manager, Daisy specialized in Trauma and Orthopaedics as well as Elderly Care.
In 2009, she completed her Leadership training and workshop with flying colours and helped develop the hospital as the first Orthopaedic Practice Development unit in the private sector. Later, in December 2011, she joined the newly opened Halden Heights Care Community as a Deputy Manager and Clinical Manager, where she worked closely with various multidisciplinary agencies to manage the Health and Social Care Village unit in the Nursing home. This was a pilot study of the EKHUFT to support patients who require rehabilitation and assessment of their health and social needs before discharge home. Daisy is incredibly passionate about her role in rehabilitating patients and ensuring the provision of exceptional care at all times.
In her free time, Daisy enjoys having her family around and singing, often heard around the home. Her vision for Halden Heights is to continue providing the best possible service with a caring and compassionate approach, ensuring that the staff are trained and equipped to meet the needs of our clientele. Effective communication throughout the home, along with an open-door policy with everyone, is essential to her.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halden Heights Nursing Home to verify any information. View our terms and conditions. Halden Heights Nursing Home has an Enhanced Service -more info.