Halden Heights Nursing Home

Always speaking to me and asking me what I wanted and needed.

Mum has been at Halden Heights since September 2019 following a number of falls in her own home, and a decision was made that this was the safest option for mum who is 90 years old. The care that mum receives is absolutely wonderful. All the staff are so caring and friendly. My husband and I feel that we even have an extended family so to speak as we know all the staff and even the other residents. The surroundings are first class and kept exceptionally clean and tidy. The food is very good, mum certainly doesn't have any complaints, and whenever I have been there at meals times the food is always well presented and hot (and served on hot plates!). Christmas Day, a lovely traditional lunch was served, and pancakes on Shrove Tuesday. The social activities are very good, including baking, painting, they play bingo, have quizzes, and entertainment is arranged whereby various singers and groups come in to entertain the residents. Mum is happy at Halden Heights and I am happy knowing she is safe.

Excellent care overall.

From day of admission in May 2018, it was felt the whole team at Halden Heights showed great care and compassion towards my mother who, at times, needed a lot of care. From the receptionist, maintenance men, carers to the managers, no request from them to assist was ever a problem. They made my mothers last days as happy as they could and I thank them for that.

Thanks to everyone for your kindness and patience with my mum.

My elderly mother aged 97 suffered a stroke in November 2018 and having spent 4 weeks in hospital was then transferred to Halden Heights Care Home. A different environment whereby she solely occupied a bedroom with ensuite. Unfortunately, bed bound and only allowed a pureed diet due to swallowing difficulties so a TV and a lovely view from her window was very important. The staff were always on hand to answer any questions and visiting was relaxing and one could make drinks. Christmas was a happy occasion and mobile residents enjoyed festivities. Overall I felt she was taken care of compassionately and safely.

Made us feel part of a family here. I would recommend to all.

My husband is resident in Halden Heights care community and has been since October 2016. He has a very pleasant room on the ground floor overlooking the garden. During this time my family and I have had open access to the matron and the relevant nursing staff when issues relating to every aspect of my husbands current and ongoing care are discussed. Due to my husband's health, he becomes very frustrated at times and the nursing staff respond in a sensitive manner in an overall atmosphere of kindness and sensitivity. My husband takes part in some activities available and shows signs of enjoying the experiences. It is a considerable relief to me to know that my husband is in a safe environment, cared for by nurses whom I have always observed show him warmth and kindness.

My Mother and the rest of the family found this home very poor, and would not recommend it to anyone.

The management helped the relations and residents families to a high standard of honesty and advice. Every phone call was answered with patience and clarity.

Nothing was too much trouble - any questions were answered efficiently.

My Mother-in-law was in Halden Heights for 8 weeks after a spinal injury and is now back home, with support, leading an independent life. At 97 this is an achievement. All the staff are caring and the physio team were brilliant encouraging her to walk again and giving her the confidence she needed.

The staff at Halden Heights are friendly and approachable. The rooms and lounge are always clean and tidy. Residents are treated well and with respect. The food for the residents is of good quality but the menu could be more varied. The entertainment team work extremely hard but appear to be under-resourced.

My relative has been at Halden Heights for 10 months. Staff have shown a good understanding and awareness of both her mental and physical needs and this has helped my cousin to settle and increasingly feel more at one in her environment. My cousin tells me that staff are kind o her and she has good meals. Staff are kind and welcoming when I visit. I am kept informed and updated of developments and feel comfortable to ask questions. Although my relative opts out of activities they are on offer each day weekdays and many residents benefit from these.

I like everything.

I came to Halden Heights on the 7th of August after a fall when I broke my femur and after surgery. I was on the second floor. My home in Folkstone and my daughters home in Westfield are twenty miles away. At first, I had to buzz to move from the chair to the bed but gradually became more independent. Many of those who helped me dress, brought food, answered buzzers were foreign. They were cheerful and willing.

The food was good and plentiful. Physiotherapy was encouraging and reassuring. I was clearly told what to do. The staff went out of their way to get me home. My main problem was boredom, especially on the weekends. Although there is a garden, I was not told I could go. There are activities on the ground floor. I did not realise I could go. I found it disconcerting that some of the carers would often talk amongst themselves, calling loudly and laughing.

Most grateful for all the help and support as we don't live locally and felt secure our relative is being given the best care possible by such caring staff in these economic cost cutting times of change.

My husband spent the last 2 years of his life at Halden Heights. The staff were caring, friendly and help was always there when needed and he was treated with dignity. I was acknowledged by name when I visited and updated on how he was. His room was clean, the food a good quality and there was a lovely warm atmosphere in the home.