






Welcome to Halden Heights Care Home, a prestigious facility located in the heart of Ashford. As a valued part of the Eleanor Healthcare Group, the home prioritises the well-being of residents above all. Positioned on Ashford Road, the tranquil setting provides a restful haven amid the scenic allure of High Halden and the woodlands in Hemsted Forest. Residents relish a serene way of life, enriched by easy access to local...
Care Provided by Halden Heights Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 101 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
We offer only Nursing care
Contact Halden Heights Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Eleanor Nursing and Social Care Ltd
- Private Owned
Person in charge
- Daisy Delgado (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (89)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (89)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Pleased to inform you that the services available at your convenience from 11 am until 9 pm.
Parking
- Parking on site
Halden Heights Nursing Home Reviews (137)
Halden Heights Nursing Home has a Review Score of 9.8 (9.838) out of 10, based on 65 reviews in the last 2 years.
Over all time Halden Heights Nursing Home has 137 reviews.
Mum has been at Halden Heights since September 2019 following a number of falls in her own home, and a decision was made that this was the safest option for mum who is 90 years old. The care that mum receives is absolutely wonderful. All the staff are so caring and friendly. My husband and I feel that we even have an extended family so to speak as we know all the staff and even the other residents. The surroundings are first class and kept exceptionally clean and tidy. The food is very good, mum certainly doesn't have any complaints, and whenever I have been there at meals times the food is always well presented and hot (and served on hot plates!). Christmas Day, a lovely traditional lunch was served, and pancakes on Shrove Tuesday. The social activities are very good, including baking, painting, they play bingo, have quizzes, and entertainment is arranged whereby various singers and groups come in to entertain the residents. Mum is happy at Halden Heights and I am happy knowing she is safe.
The staff attention and care shown to our mother in her last few months of life, and indeed to our family was exemplary.
We were always given the opportunity to discuss our worries and mother's needs with a member of staff.
Excellent care overall.
From day of admission in May 2018, it was felt the whole team at Halden Heights showed great care and compassion towards my mother who, at times, needed a lot of care. From the receptionist, maintenance men, carers to the managers, no request from them to assist was ever a problem. They made my mothers last days as happy as they could and I thank them for that.
She is now home and says she is glad for that, but would have no worries if ever she needed to go back to Halden Heights again.
Thanks to everyone for your kindness and patience with my mum.
My elderly mother aged 97 suffered a stroke in November 2018 and having spent 4 weeks in hospital was then transferred to Halden Heights Care Home. A different environment whereby she solely occupied a bedroom with ensuite. Unfortunately, bed bound and only allowed a pureed diet due to swallowing difficulties so a TV and a lovely view from her window was very important. The staff were always on hand to answer any questions and visiting was relaxing and one could make drinks. Christmas was a happy occasion and mobile residents enjoyed festivities. Overall I felt she was taken care of compassionately and safely.
Made us feel part of a family here. I would recommend to all.
My husband is resident in Halden Heights care community and has been since October 2016. He has a very pleasant room on the ground floor overlooking the garden. During this time my family and I have had open access to the matron and the relevant nursing staff when issues relating to every aspect of my husbands current and ongoing care are discussed. Due to my husband's health, he becomes very frustrated at times and the nursing staff respond in a sensitive manner in an overall atmosphere of kindness and sensitivity. My husband takes part in some activities available and shows signs of enjoying the experiences. It is a considerable relief to me to know that my husband is in a safe environment, cared for by nurses whom I have always observed show him warmth and kindness.
My Mother and the rest of the family found this home very poor, and would not recommend it to anyone.
The management helped the relations and residents families to a high standard of honesty and advice. Every phone call was answered with patience and clarity.
Nothing was too much trouble - any questions were answered efficiently.
My Mother-in-law was in Halden Heights for 8 weeks after a spinal injury and is now back home, with support, leading an independent life. At 97 this is an achievement. All the staff are caring and the physio team were brilliant encouraging her to walk again and giving her the confidence she needed.
The staff at Halden Heights are friendly and approachable. The rooms and lounge are always clean and tidy. Residents are treated well and with respect. The food for the residents is of good quality but the menu could be more varied. The entertainment team work extremely hard but appear to be under-resourced.
My relative has been at Halden Heights for 10 months. Staff have shown a good understanding and awareness of both her mental and physical needs and this has helped my cousin to settle and increasingly feel more at one in her environment. My cousin tells me that staff are kind o her and she has good meals. Staff are kind and welcoming when I visit. I am kept informed and updated of developments and feel comfortable to ask questions. Although my relative opts out of activities they are on offer each day weekdays and many residents benefit from these.
I like the food.
I like everything.
I came to Halden Heights on the 7th of August after a fall when I broke my femur and after surgery. I was on the second floor. My home in Folkstone and my daughters home in Westfield are twenty miles away. At first, I had to buzz to move from the chair to the bed but gradually became more independent. Many of those who helped me dress, brought food, answered buzzers were foreign. They were cheerful and willing.
The food was good and plentiful. Physiotherapy was encouraging and reassuring. I was clearly told what to do. The staff went out of their way to get me home. My main problem was boredom, especially on the weekends. Although there is a garden, I was not told I could go. There are activities on the ground floor. I did not realise I could go. I found it disconcerting that some of the carers would often talk amongst themselves, calling loudly and laughing.
Staff very good and enjoy their job and surroundings.
Very clean and organised, lovely feeling as you visit.
Plenty of parking and great village to be in.
Most grateful for all the help and support as we don't live locally and felt secure our relative is being given the best care possible by such caring staff in these economic cost cutting times of change.
My husband spent the last 2 years of his life at Halden Heights. The staff were caring, friendly and help was always there when needed and he was treated with dignity. I was acknowledged by name when I visited and updated on how he was. His room was clean, the food a good quality and there was a lovely warm atmosphere in the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 October 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Halden Heights Nursing Home.
There are no upcoming events for Halden Heights Nursing Home.
Awards / Recognitions (2)
- 11 Feb 2022Recipient: Eleanor Nursing and Social Care Ltd
- 12 Jan 2022Recipient: Eleanor Nursing and Social Care Ltd
Accreditations
There are no accreditations posted yet for Halden Heights Nursing Home.
Meet the Team (1)

Meet our esteemed manager, Daisy Delgado. She holds a Bachelor of Science Degree in Nursing from the Philippines and is a qualified overseas nurse who gained professional registration with the Nursing and Midwifery Council in 2001. Starting her career in the NHS as a staff nurse, senior staff nurse, and Deputy Ward Manager, Daisy specialized in Trauma and Orthopaedics as well as Elderly Care.
In 2009, she completed her Leadership training and workshop with flying colours and helped develop the hospital as the first Orthopaedic Practice Development unit in the private sector. Later, in December 2011, she joined the newly opened Halden Heights Care Community as a Deputy Manager and Clinical Manager, where she worked closely with various multidisciplinary agencies to manage the Health and Social Care Village unit in the Nursing home. This was a pilot study of the EKHUFT to support patients who require rehabilitation and assessment of their health and social needs before discharge home. Daisy is incredibly passionate about her role in rehabilitating patients and ensuring the provision of exceptional care at all times.
In her free time, Daisy enjoys having her family around and singing, often heard around the home. Her vision for Halden Heights is to continue providing the best possible service with a caring and compassionate approach, ensuring that the staff are trained and equipped to meet the needs of our clientele. Effective communication throughout the home, along with an open-door policy with everyone, is essential to her.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halden Heights Nursing Home to verify any information. View our terms and conditions. Halden Heights Nursing Home has an Enhanced Service -more info.