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Halden Heights Nursing Home

Ashford Road, High Halden, Ashford, Kent TN26 3BP
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Halden Heights Nursing Home, Ashford
Halden Heights Nursing Home, Ashford
Halden Heights Nursing Home, Ashford

Welcome to Halden Heights Care Home, a prestigious facility located in the heart of Ashford. As a valued part of the Eleanor Healthcare Group, the home prioritises the well-being of residents above all. Positioned on Ashford Road, the tranquil setting provides a restful haven amid the scenic allure of High Halden and the woodlands in Hemsted Forest. Residents relish a serene way of life, enriched by easy access to local...  

Care Provided by Halden Heights Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

We offer only Nursing care

Contact Halden Heights Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Daisy Delgado (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (89)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (89)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Pleased to inform you that the services available at your convenience from 11 am until 9 pm.

Parking

  • Parking on site

Halden Heights Nursing Home Reviews (137)

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9.8

Halden Heights Nursing Home has a Review Score of 9.8 (9.838) out of 10, based on 65 reviews in the last 2 years. Over all time Halden Heights Nursing Home has 137 reviews.

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Review from A G (Husband of Resident) published on 12 September 2024 Submitted via Postal Card
Overall Experience

Always welcomed and treated with kindness.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind feedback. Our team strives to create a warm and compassionate environment for everyone, and it's wonderful to know that this has been your experience. Thank you for being part of the Halden Heights family and please don't hesitate to reach out if you need anything further.

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Review from P N (Wife of Resident) published on 3 September 2024 Submitted via Website
Overall Experience
My husband went for 2 weeks into Halden Heights he and l cannot speak highly enough of them.

Nothing was too much trouble, the staff were so kind and caring and he was looked after royally. l would never look anywhere else if l needed respite care again. The room and gardens were beautiful. Thank you once again.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your wonderful feedback. We're so happy to hear that your husband had such a positive experience at Halden Heights. We appreciate your kind words and are grateful for your trust in us. Should you ever need care again, we would be honoured to welcome you back. Thank you once again for your support.

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Review from Y L (Son of Resident) published on 3 September 2024 Submitted via Postal Card
Overall Experience

My father was confused and reluctant to leave his own home when he first came to Halden Heights. Within a week or so he had settled in happily. This was very much the result of the really excellent care he received. His carers/nurses were of course professional but they went far beyond that, making him feel that they really cared about him and showing him affection. I and my family also felt welcome and supported when we were here.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for sharing your experience with us. We understand how difficult it can be for someone to leave the comfort of their own home, so it's incredibly rewarding to hear that your father was able to settle in so quickly. We strive to create a welcoming and supportive environment for both...  

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Review from Victoria G (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card
Overall Experience

My father spent 3 weeks in Halden Heights where he was looked after with such care and kindness by all the staff there. He was at end of life, was pain-free and he was given his dignity. The nurses were always on hand, the most lovely team of helpers, cleaners, people handling out the lunch trolley etc. They were all managed by the amazing manager. Everyone could not have been more kind or sympathetic. Thank you.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for sharing your heartfelt experience. Your words about our team, truly capture the spirit of compassion and dedication we aim to provide. It means a lot to know that their efforts made a difference. Thank you for trusting us with your father's care and for being a part of the Halden Heights family.

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Review from Gerald L (Brother-in-law of Resident) published on 13 August 2024 Submitted via Website
Overall Experience
After looking at three other care homes, Halden Heights came as a breath of fresh air.

My sister-in-law was transferred from a hospice, where she received excellent care to Halden Heights where excellent care continued. Nothing was too much trouble for the staff in caring for her and looking after us whenever we visited.

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Review from Kay F (Daughter of Resident) published on 24 July 2024 Submitted via Postal Card
Overall Experience

An excellent care home. Both my parents were cared for here from September 2020 (my dad died in October 2020) and from then, until June 26th 2024 for my mother. Through Covid and very difficult dementia, the staff always went above and beyond their duty. They kept me informed of any issues, looked after my mum with humour, love and kindness and treated all my family with understanding. Thank you, Halden Heights for caring until the end. I hope to keep in touch with the staff as they become my friends also.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for sharing your heartfelt experience with us. We are deeply moved by your words and are honoured to have been entrusted with the care of both your parents. Our team has always strived to go above and beyond, providing not only exceptional care but also love, kindness and understanding....  

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Review from S W (Respite Resident) published on 1 July 2024 Submitted via Postal Card
Overall Experience
Generally a good experience.
Most of the care was excellent and staff were friendly and approachable. Can be a bit noisy - sound came a long way under the glass door. Particularly difficult that we all go to bed at 6-7pm!
Would have liked a bigger mirror in my room.
Food was very good mostly but would like to have more green leafy vegetables.
Laundry service was impressive. Quick turnaround and staff very helpful if things went missing.

Nurses/carers very helpful with my medication.

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Review from G W (Son of Resident) published on 13 June 2024 Submitted via Postal Card
Overall Experience

Excellent care and support was given to my father and also to my brother and me as visitors when it was much needed.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind words. We are delighted to hear that your father received excellent care and support. Your feedback reassures us that we are meeting our goals. Providing compassionate and attentive care during such times is our priority and If there is anything more we can do for you,...  

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Review from A T (Sister of Resident) published on 11 June 2024 Submitted via Website
Overall Experience

I was very pleased with the care, support and kindness that was shown to my sister for the period of time that she stayed at Halden Heights. Nothing was too much of a bother, the food was varied and all of the staff were very kind and passionate. Thank you so much.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind words. We are delighted to hear that your sister received the care and support she needed during her stay at Halden Heights. It's heartening to know that our team's dedication and passion made a positive impact and that everything met your expectations. Your feedback means a...  

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Review from C E (Wife of Resident) published on 21 May 2024 Submitted via Postal Card
Overall Experience

My husband was in Halden Heights for 8 weeks prior to his passing away. He received excellent care, his room was delightful, and the staff was very considerate to both me, my husband, and visitors. They made us feel at home. The manager in particular was very welcoming and always made herself available.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your lovely review. We are deeply sorry for your loss, and we appreciate you taking the time to share your experience. It's reassuring to hear that your husband received excellent care, and gratifying to know that our staff and manager's efforts made a positive impact. Your kind words...  

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Review from Roger W (Husband of Resident) published on 20 May 2024 Submitted via Postal Card
Overall Experience
I could not wish for a more professional, kindly and caring home for my dear wife.
Halden Heights always seems to go the "extra steps" to help and care for their residents. The staff are all friendly and have a lovely "informed" way when talking with the residents. There is always a good choice of food, interesting and well prepared.

Nothing is too much trouble for the staff.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for the lovely review. We are delighted to hear that you have found Halden Heights to be a kind, and caring home for your dear wife. It's heartening to know that our efforts have made a positive impact. Your kind words about our team's dedication mean a lot to us. We are here to...  

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Review from C K (Wife of Resident) published on 30 April 2024 Submitted via Postal Card
Overall Experience

Kindness, caring, lovely food, everyone made a horrible time bearable such a beautiful home. Lovely setting, staff have enormous patience. Kindness to me as well as my husband. Understanding. I can't thank them enough particular three staff members in particular and your manager, matron.

Reply from Halden Heights Care Home, Manager at Halden Heights Nursing Home

Thank you deeply for sharing your heartfelt feedback with us. It means the world to us to hear that your experience at our care home was marked by kindness, care, and comfort during what we understand can be a challenging time. We are delighted to know that you found our home to be beautiful, with...  

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Review from Jenny C (Daughter of Resident) published on 22 April 2024 Submitted via Postal Card
Overall Experience

The whole experience of looking after my mum was brilliant. I cannot overstate how fantastic the manager and her team treated her.

Reply from Halden Heights Care Home, Manager at Halden Heights Nursing Home

We are truly grateful for your kind words and the trust you placed in us to care for your mum. It warms our hearts to hear that your experience with Halden Heights was brilliant and that our manager and her team provided such fantastic care to your mum. At Eleanor Healthcare Group, we are dedicated...  

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Review from G A (Resident / Service User) published on 29 March 2024 Submitted via Postal Card
Overall Experience
All staff have exceptional care at all times within 24 hours of moving in from the hospital, I felt 100% better. The atmosphere was very calm, with good food and attentive staff, who wanted to get to know my likes and dislikes, which really helped. Made to feel very special on my birthday and had Christmas.
Dhame hoist for me bath on my floor was not fixed in the six months I was here.

But cannot praise all staff for their care.

Reply from Halden Heights Care Home, Manager at Halden Heights Nursing Home

We truly appreciate your feedback and are thrilled to hear about your positive experience with our staff at Halden Heights. It's heartening to know that you felt exceptional care from the moment you arrived and that our attentive team contributed to your well-being and made you feel special on...  

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Review from C E (Son of Resident) published on 29 March 2024 Submitted via Website
Overall Experience

Halden Heights was able to accommodate at very short notice and provided the care and attention required. The room was clean and provided the necessary facilities. The staff took care and arranged all the necessary medication

Reply from Halden Heights Care Team, Manager at Halden Heights Nursing Home

We're incredibly grateful for your feedback and are pleased to hear that Halden Heights was able to accommodate your needs at short notice and provide the care and attention required. Maintaining a clean and comfortable environment for our residents is a top priority, and we're glad to know that...  

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Review from B S (Respite Resident) published on 25 March 2024 Submitted via Postal Card
Overall Experience

I have been treated with dignity and respect. The staff have been excellent. The home is very clean.

Reply from Halden Heights Care Home, Manager at Halden Heights Nursing Home

We greatly appreciate your positive feedback regarding your experience at our facility. Treating our residents with dignity and respect is at the core of our values, and we are delighted to hear that you have felt well-cared for by our excellent staff. Maintaining a clean and welcoming environment...  

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Review from Anna S (Daughter of Resident) published on 25 March 2024 Submitted via Postal Card
Overall Experience

We will be eternally grateful that we chose Halden Heights for Dad's end-of-life care. The care and tenderness that the staff showed to Dad was exemplary. Thank you.

Reply from Marcellus Santhiapillai, Manager at Halden Heights Nursing Home

Thank you for your heartfelt review. It was an honour to provide care for your dad during his end-of-life journey at Halden Heights. Our team is deeply touched by your kind words, and we are grateful for the opportunity to have supported your family during this time.

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Review from A E (Son of Resident) published on 1 February 2024 Submitted via Postal Card
Overall Experience

Incredible home, the manager and her team could not have been more helpful and caring to my mum right up to her passing away in January 2023. She was made really comfortable despite her ill health. I cannot recommend this home highly enough.

Reply from Halden Heights Care Home, Manager at Halden Heights Nursing Home

We truly appreciate your heartfelt feedback. Transitioning a loved one into residential nursing care can be incredibly challenging, and we are grateful for the trust you have placed in us at Conewood Manor. It brings us immense joy to hear that your mum's complex needs are being fully met by our...  

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Review from Peter B (Son of Resident) published on 26 January 2024 Submitted via Website
Overall Experience

Our father spent a year at Halden Heights. The care he received was excellent. He was suffering from vascular dementia. Our family was greatly comforted from knowing that Dad was being really well looked after by kind and caring staff. Everyone was friendly, sympathetic and professional. We have no hesitation in recommending Halden Heights and are very grateful to the manager and the team for all they have done for our father including end-of-life care. Thank you.

Reply from Halden Heights Care Home, Manager at Halden Heights Nursing Home

Thank you for taking the time to share your experience with us. We are deeply grateful for your kind words and are honoured to have had the opportunity to care for your father during his time at Halden Heights. Providing excellent care, especially for those suffering from conditions like vascular...  

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Review from Doreen S (Sister of Resident) published on 25 January 2024 Submitted via Postal Card
Overall Experience

Very friendly, always willing to help. Did all they could to look after my brother who had a lot of health issues. Which we thank you for.

Reply from Halden Heights Care Home, Manager at Halden Heights Nursing Home

Thank you for sharing your experience with us. We are grateful for your kind words and are honoured to have had the opportunity to care for your brother during his time with us. Our team is dedicated to providing compassionate care and support to all our residents, especially those with complex...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Halden Heights Nursing Home.

Upcoming Events

There are no upcoming events for Halden Heights Nursing Home.

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Halden Heights Nursing Home.

Meet the Team (1)

Daisy Delgado
Daisy DelgadoJob Title:Registered ManagerJoined: 2011

Meet our esteemed manager, Daisy Delgado. She holds a Bachelor of Science Degree in Nursing from the Philippines and is a qualified overseas nurse who gained professional registration with the Nursing and Midwifery Council in 2001. Starting her career in the NHS as a staff nurse, senior staff nurse, and Deputy Ward Manager, Daisy specialized in Trauma and Orthopaedics as well as Elderly Care.

In 2009, she completed her Leadership training and workshop with flying colours and helped develop the hospital as the first Orthopaedic Practice Development unit in the private sector. Later, in December 2011, she joined the newly opened Halden Heights Care Community as a Deputy Manager and Clinical Manager, where she worked closely with various multidisciplinary agencies to manage the Health and Social Care Village unit in the Nursing home. This was a pilot study of the EKHUFT to support patients who require rehabilitation and assessment of their health and social needs before discharge home. Daisy is incredibly passionate about her role in rehabilitating patients and ensuring the provision of exceptional care at all times.

In her free time, Daisy enjoys having her family around and singing, often heard around the home. Her vision for Halden Heights is to continue providing the best possible service with a caring and compassionate approach, ensuring that the staff are trained and equipped to meet the needs of our clientele. Effective communication throughout the home, along with an open-door policy with everyone, is essential to her.

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