Sales Manager / Customer Relationship Manager

Job summary

Sales Manager / Customer Relationship Manager (CRM)

This role is initially a 12 month Fixed Term Contract (FTC)

Hallmark Luxury Care Homes, Bath (Circa 100 bed Care Home) England, United Kingdom (On-site)

Hallmark Care Homes is a family-run provider of luxury care homes across the UK. We understand the importance of nurturing relationships and all of our care is person centred around family values . We have 22 luxury care homes across England and Wales and growing organically.

In the heart of Bath, Hallmark (Midford Manor) offers a vibrant and inviting home for individuals to thrive. Experience award-winning residential, dementia and nursing care. Our renowned home is CQC rated GOOD in all domains

Customer Relationship Manager ( Sales Manager)

• Engaging with prospective new Residents and/or family members, ensuring we are sharing knowledge and matching the most suitable service offerings.
• Working with existing Residential agreements, ensuring the offering remains in line with and exceeds expectations.
• Engaging with new leads and enquiries, providing a warm and engaging response in a timely and professional manner.
• Working closely with the Central Support Marketing team, ensuring you represent the Brand and use the tools and assets available and in line with the Corporate marketing strategy.
• Work towards ensuring the home has full occupancy, working against monthly targets to ensure the home is on track to being full.
• Generating referrals and interest in the local community, increasing brand awareness to potential new audiences around the luxury offering
• Working collaboratively as part of the Homes leadership team.

What we need from you

• Experience of working in a B2C sales environment.
• A warm, engaging and empathetic approach to sales in a high end / luxury service environment.
• Flexibility - We do host open evenings or weekends and or social events outside of work hours, we would want the right person to be autonomous for owning their role.
• A genuine reason or passion for wanting to work in the Care Home industry and the amazing family culture that brings.

Hallmark Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.