Business and Registered Home Manager

Job summary

Silver Howe Care Centre is a Residential Care Home with a strong community ethos and a commitment to exceptional, person-centred care. As an Employee-Owned Trust (EOT), our staff are more than employees – they are co-owners who have a genuine voice and shared responsibility in the success of the Home. This ownership culture promotes respect, accountability, and team pride, benefiting both staff and residents.

We are also a proud signatory of the Armed Forces Covenant, supporting those who serve or have served, along with their families. Values such as loyalty, teamwork, inclusion, and service underpin how we care for residents and how we support each other.

At Silver Howe Care Centre, everyone contributes, everyone matters, and everyone benefits. Our aim is to provide a safe, homely and supportive environment where residents thrive, and staff feel valued, heard and empowered to grow.

Role Overview

We are seeking a motivated and proactive Business Manager to work alongside the Clinical & Registered Home Manager in the effective running of the care home. As the second Registered Home Manager, you will lead on the Homes business management, compliance, audits, and staff support, while promoting our employee-owned culture and high standards of care.

This is a hands-on leadership role suited to someone who enjoys working with people, drives quality, and is committed to maintaining a safe, well-managed and compliant home aligned with CQC standards and our core values.

Key Responsibilities

• Work closely with the Clinical Home Manager to ensure smooth day-to-day operations with resident care, safety and well-being at the centre.
• Complete regular audits to ensure compliance with legal, regulatory, health and safety, organisational standards and using audits to promote a learning culture.
• Maintain ongoing compliance with CQC requirements, ensuring policies and procedures are followed, monitored and kept up to date.
• Manage and resolve complaints from residents, families or staff promptly, professionally and sensitively.
• Lead recruitment, induction, training and staff development to build and maintain a skilled, confident and motivated team.
• Carry out regular staff supervisions and annual appraisals to support performance, development and continuous improvement.
• Maintain home occupancy above 94% and opening the new extension. The assessment and onboarding of new service users.
• Secure Value for Money with budget management and meet financial targets
• Maintain clear and professional communication with residents, families, staff, external partners and regulatory bodies.
• Lead quality improvement plans that enhance the resident experience and the overall performance of the home.

Employee Benefits

• Employee-Owned Trust (EOT) – giving staff a voice, shared ownership and access to future tax-free financial benefits.
• Proud Armed Forces Covenant employer – supporting the Armed Forces community.
• Eligibility for the Blue Light Discount Card.
• Free uniforms and free on-site parking.
• Training, professional development and career progression opportunities.

If you are passionate about high-quality care and want to be part of a supportive, resident-focused and forward-thinking organisation, we would love to hear from you. Join us in shaping a home where residents thrive and staff feel valued, supported and empowered.