Silver Howe Care Centre

Dalton Drive, Sedbergh Road, Kendal LA9 6AQ

Silver Howe Care Centre welcomes both longer-term care packages and also temporary respite, to a service that focuses on individually-tailored provision.

The service is experienced in specialist dementia care, employing innovative methods and looking to support each adult achieve a healthier and more fulfilling daily lifestyle.

A specialist dementia wing has been put in place that supports quality of life, choice and continuity within safe surroundings.

Group: Home Trust Care Ltd

Person in charge: Katharine Murray (Manager)

Local Authority / Social Services: Cumbria County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 59+.

Single Rooms: 30

Rooms with ensuite WC: 30

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Silver Howe Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for Silver Howe Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Silver Howe Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.875 for Silver Howe Care Centre is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.583 Points relating to the number of positive Reviews for Silver Howe Care Centre is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Silver Howe Care Centre has a Review Score of 8.5 (8.458) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Silver Howe Care Centre?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Silver Howe Care Centre

  • Daughter of Resident/Service User
    1
  • Resident / Service User
    1

The care I receive is excellent, the staff do everything for me. They help me so much, I would not be able to live alone. The manager is special, she is my rock. Everyone is brilliant. The home is perfect. The staff have a good sense of humour. This is my home. My friends and family can visit anytime. They can be with me for meals.

How likely would you be to recommend Silver Howe Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Shirley Douglas, HR/Operations at Silver Howe Care Centre responded to this review on 10 May 2018:

Thank you for your very kind words. We endeavour to provide the highest standards of care and comfort for each of our residents on a personal level.

Happy, Pleasant atmosphere, staff friendly and happy to help, management are great and always there to listen. Mother's happy in the home and settled and feels at home. The food is fresh and all cooked on the day lots of variety. Stress-free environment always updates me if there is a problem or if they need me.

How likely would you be to recommend Silver Howe Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Silver Howe Care Centre

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Bed Vacancies

1 Bed Vacancy

posted 30 Apr 2018

Vacancies for permanent Residential Care and respite care

Awards / Recognitions

There are currently no awards/recognitions posted yet for Silver Howe Care Centre

Job Vacancies

Staff Profiles

Kath

Kath Murray

Job Title: Manager

Description:

Welcome to Silver Howe
We offer first class care for the elderly on a permanent or respite basis, delivered by highly trained professionals in lovely comfortable surroundings.
Our philosophy is simple; we want everyone to enjoy life to the full. We never forget that all our residents are individuals and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.
Residents have freedom to choose what to do and when. There is plenty going and our activities coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include quizzes, sing-alongs, reminiscence therapy, indoor games, art and craft, baking and wherever possible, trips out and about.
I’d love to show you around the home. So if you should like a tour, or wish to discuss any aspect of elderly care with me, please telephone the home to make an appointment.
Yours sincerely
Kath Murray
Home Manager

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Silver Howe Care Centre