Head of Hospitality

Job summary

Eden Manor is a luxury purpose-built care home providing care for up to 80 residents, the home is designed for people requiring Residential, Dementia and End of Life care. Situated in a quiet residential area within the Morton area of Carlisle in Cumbria, the home provides residents with a peaceful environment, the home is surround by beautifully landscaped gardens and Chances Park. The home offers a supportive environment with 80 En-Suite bedrooms and comfortable lounge and dining areas. Our dedicated teams are hand selected through a rigorous recruitment process to ensure we meet the resident’s individual care and social needs and provide an exceptional level of care, Eden Manor only employs permanent team members and has had 0 agency usage since opening in 2022. The home proudly embodies the Lovett Care commitment to excellence, ensuring a warm, welcoming environment where residents feel valued and supported. Eden Manor has a dedicated activities and well-being team who cover a 7 day period to provide engagement and socialisation to all who live in the home and the local community.



We are seeking to appoint a kind, caring and motivated Head of Hospitality to join our team. To be responsible for organising the Hospitality Assistants and Care Assistants to enable the dining experience for our residents to be smooth and efficient at all times. You are responsible for dining room preparation, cleanliness and set up, for ensuring that the meals are served in a timely, presentable and in a correct manner. This role is an exciting role leading a team of Hospitality Assistants including rotas, training, supervisions.?We have a 40 hour contract available with an hourly rate of £13.20! Shift times are 0800-1900, with alternate weekend working.



Role Responsibilities:

Ensure there is a provision of high standard of hospitality service.
Support and assist visitors.
Inform the Chef of any individual requirements of residents.
Following cleaning schedules and procedures, as per company HACCP.
To ensure that all training given is adhered to.
Ensure records and reports are properly written up e.g. cleaning schedules, work sheets, fridge temperatures and that all HACCP paperwork is completed.
Manage, allocate duties and supervise the hospitality team ensuring a quality delivery of care for the duration of the shift.
Coach staff and participate in ongoing development of staff.
Take responsible for promoting safeguarding the welfare of adults that the post holder is responsible for or comes into contact with.




Skills and experience required:

Dining or Restaurant Supervisor experience is essential.
Previous experience working in a care setting is desirable.?
Ability to effectively communicate with other members of the team is essential.
Participation in activities organised in the Home is essential.




The Benefits



Opportunities to progress through our career paths into more senior and management roles



Bank holiday and overtime enhancements
5.6 weeks annual leave per annum
Paid DBS
Uniform provided
Paid training
Refer a friend referral scheme, for the following roles only – Registered Nurse, Team Leader / Senior Care Assistant and Care Assistant
Excellent induction programme for new starters
A rewarding career with lots of opportunities to progress within the company
Ongoing support and training for nationally recognised qualifications
A competitive rate of pay
Wellbeing programmes
Recognition awards – employee of the month and golden tickets
Ongoing career development
Pension scheme
EarlyPay – access to your money as you earn (pay advance)


Who Are We?
At Lovett Care, we’ve been delivering exceptional care since 2009, with homes across England and in Wales. With a solid reputation in the care industry, we take pride in creating a 'home from home' environment where residents can live life to the fullest, no matter their age or condition. Our values guide everything we do, and we believe our people are our greatest asset.



Our Mission and Vision:
To be recognised as a passionate and committed provider offering quality person-centred care in a safe, comfortable ‘home from home’ environment. Our Vision is through the professionalism and collaboration of our team members, we achieve an excellent standard of person-centred care where everyone has the freedom of choice, privacy, dignity and is treated with the upmost respect.



Join us and be part of something special at Lovett Care.



We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.


This position is subject to a DBS check