
All staff are exceptionally caring and helpful.Kirstie R(Granddaughter of Resident/Service User)



All staff are exceptionally caring and helpful.Kirstie R(Granddaughter of Resident/Service User)



Located in Carlisle, Cumbria, Eden Manor is a bespoke, purpose-built care home offering residential, dementia, respite and end of life care. Their residential care is for individuals who may need some extra assistance with all aspects of daily life. Residential care includes 24 hour access to high quality care.
The home offers high quality care in a luxury environment. With vast experience in the care sector, the team understand how to...
Care Provided by Eden Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing Care plus FNC £267.68
Respite stay minimum of 2 weeks - from £1,900 per week.
We do not provide Nursing Dementia Care.
All fees are subject to assessment. We do accept a LA rate with a top up.
The price(s) shown are provided by the care home. Contact Eden Manor Care Home for full pricing details and T&Cs.
Contact Eden Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Lovett Care Ltd
- Private Owned
Person in charge
- Gary Jones (General Manager)
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Visiting
- Eden Manor welcome visitors to the home, please get in touch to arrange a time to be shown the home's facilities or to visit a loved one.
Parking
- Designated car park located at the main entrance of the care home, this can be used for all visitors.
Eden Manor Care Home Reviews (46)
Eden Manor Care Home has a Review Score of 9.7 (9.701) out of 10, based on 23 reviews in the last 2 years.
Over all time Eden Manor Care Home has 46 reviews.
My Dad moved into Eden Manor in March 2024, it was a very big and hard decision moving him into care but it was required due to his deteriorating dementia. The team have been excellent at Eden Manor from day 1 when we brought him in. All the staff are very caring, friendly and take a genuine interest in my Dad's happiness and well being. When visiting you are always greeted with a nice welcome and a smile. The rooms and shared spaced in the home are beautifully decorated and furnished so it feels more like a nice hotel. The place is always spotlessly clean and tidy. My Dad enjoys activities on offer, such as trips out and overall has settled in really well. I can't thank the team at Eden Manor enough for all they have done and continue to do for my Dad!
It means a great deal to...
The environment , the facilities and the approach to care was outstanding the staff treated us all with dignity and love and we couldn't have asked for a more perfect home from home setting
We have two losses to deal with now - our dear Laura and our Eden Manor family who will remain dear to our hearts
Thank you so much for your kind and touching words. It was truly a privilege to care for Laura and to get to know you and your family during her time with us. We are deeply sorry for your loss, and our thoughts are with you all. Your words mean so much to our team, who strive to provide a warm,...
Eden Manor has proved to be the most caring and perfect place for my mother in law to end her days, after her 2 plus years stay. The staff are incredibly supportive and caring, upbeat and fun, providing lots of entertainment along the way, keeping her going. Each and every carer seemed to form a genuine connection. Food and treats were enjoyed greatly along with a trip to the hairdressers or nails polished. Beautifully decorated building, fresh and spacious with all mod cons but homely feel making the stay so comfortable at her most challenging time. Chances' Park on the doorstep made for some lovely green air space outdoor outings which she enjoyed.
Thank you so much for your kind and thoughtful words.
It was a true privilege to care for your mother-in-law over the years and to support her through to the very end of her life. She became a much-loved part of our Eden Manor family, and we feel honoured to have shared in her journey.
Thank...
The staff I have met are friendly, caring and treat the residents with the respect and dignity they deserve.
Thank you so much for your kind review. We're really pleased to hear that your father has settled well at Eden Manor and that his physical health has improved. Supporting residents as their dementia progresses and helping them feel safe and well cared for is very important to us.
It's lovely to...
I have had excellent support and service from the staff at Eden Manor. My mother feels safe and heard by everyone.
Thank you so much for your kind words. We're truly grateful you took the time to share your experience. Knowing that your mother feels safe, heard, and well supported by our team means a great deal to us. Providing compassionate care and peace of mind for both residents and their families is always...
She has made close friendships with other residents and tells me regularly that I could not have found her a better place to stay.
Thank you so much for taking the time to share this wonderful feedback. We are truly delighted to hear how happy your mum is at Eden Manor. Supporting our residents with the right balance of care, independence, and dignity is at the heart of everything we do, and it means so much to know this has...
Fantastic Care home. Always gone above & beyond for our mum. We sorted out our mums stay and the team were amazing, especially the manager Hannah. We couldn't imagine anywhere better. The service really is top notch. Keep up the good work Team!
Thank you so much for your wonderful feedback. We're delighted to hear that you've had such a positive experience and that our team has been able to support your mum so well. Providing exceptional care is at the heart of what we do, and it means a great deal to know that you feel confident and...
Mum has been a resident of Eden Manor for nearly 2 years. She is very happy there, the rooms are all spotlessly clean and beautifully decorated. She enjoys her food and the varied menu offered. There is a small contained garden where the residents can walk around or sit and enjoy the fresh air. The staff are all very professional and friendly, engaging with Mum at any opportunity and helpful in answering any queries I may have. The activities team always include Mum in the various activities that they do, whether it be crafting, quizzes or joining in the singing. I would not hesitate to recommend Eden Manor to anyone looking for a care home.
Thank you so much for sharing your thoughtful review. We're delighted to hear that your mum has been happy and comfortable during her time at Eden Manor. Our team works hard to maintain a warm, supportive environment, and it's wonderful to know that the clean surroundings, activities, and daily...
My extremely frail father was a resident for the last 6 months of his life. The staff made sure that his care was continually updated as his condition changed, so that he was kept comfortable. The staff were kind and compassionate and got to know my father well. I was always welcome to visit at any time, and I was kept updated as necessary. The home is purpose built, and very bright, clean and welcoming. The coffee lounge is well used by residents to socialise with each other and with visitors or there are quiet rooms where residents and visitors can relax.
Thank you for sharing your experience. We're grateful to know your father felt comfortable and well cared for, and that our team's kindness and communication brought reassurance to your family. Please accept our sincere condolences for your loss, and thank you again for your thoughtful words.
Mother has been a resident for over a year. She felt fully at home from the first week. Over this time, her needs have changed. The staff have been very supportive to both mother and I, as we adapt to the ways she needs support to access all the activities the home offers. "We are seen". Thank you.
Thank you so much for sharing your heartfelt words. We're delighted to know your mother has felt at home from the very beginning, and it means a great deal to us that you feel supported as her needs evolve. Our team is committed to ensuring every resident and family member feels truly seen and...
My husband has been staying at Eden Manor for four weeks for respite care. He has severe mobility problems, as well as other physical problems but he has received the greatest care and support. He feels very comfortable here and frequently tells me how kind the staff are.
Thank you for your lovely review and kind words, it was a pleasure having your husband here at Eden Manor and caring for him during his respite stay. I am delighted you had a lovely break and were happy with the care and support provided. I will be sure to pass your compliments onto the team.
Been happy with everything up to date, very nice and helpful staff in all areas.
Thank you for your kind words, we are delighted you have had a positive experience at Eden Manor and the team are helpful and nice. The team will be delighted to hear your feedback, thank you so much!
Eden Manor dispels all preconceived notions of care homes. I have been very impressed with both the quality of the care and the environment. Both the public areas and the bedrooms are exceptionally well appointed - elegant and reminiscent of a boutique hotel , in fact, my father keeps referring to it as being just like a hotel. The staff are highly attentive and caring and it didn't take long for my father to feel at home. The residents' dignity is respected and the home is very comfortable and well run - I feel very reassured.
Thank you for your review and your very kind words for the care that your father has received and continues to receive here at Eden Manor. It is a pleasure to have him here and lovely to hear that he has settled in so well, the team will be so pleased to hear your comments. Thank you, and take care.
My wife has Alzheimers. When I decided I could no longer care for her my daughter and I looked around several care homes in the area. As a result we chose Eden Manor. The home is built for purpose and we were greeted by a very professional, friendly reception staff. The home is light and airy and the rooms and other facilities are excellent. The caring staff have been wonderful and the whole place is always spotlessly clean. All of the staff are very friendly and caring and seem to work well together as a team. My wife seems to be happy and I have peace of mind knowing she is comfortable and being well cared for.
Thank you so much for your wonderful review of the care your wife has received and is continuing to receive with us at Eden Manor. It's fantastic to hear your comments, and it is a pleasure seeing her happy and relaxed in the surroundings you chose for her. Thank you again, and take care.
My sister currently resides on village suite which is the dementia floor, I have noticed big changes within her social life and physical health and could not recommend Eden manor enough. My sister spent many months in Cumberland Infirmary and since arriving at Eden manor she has picked back up to her usual chatty self. The home itself looks beautiful however it is the hard working staff who tipped my decision to support my sister in residing here full time. The girls working village suite are a big credit to the company.
Thank you so much for your review and kind words for our team and the care that your sister has received and continues to receive here at Eden Manor. It is a pleasure to have her here, and the team will be so pleased to hear your comments and feedback.
In September last year my mother had a nasty fall and ended up in hospital. On returning home it was evident that neither her or my father could manage her illness at home (she suffers with dementia). Having had respite in July, we made the difficult decision for mum to return to Eden Manor for further respite - she remains there still. All of the staff have made a difficult time manageable. Their care and love for my mum, dad and myself goes above and beyond.
Thank you so much for your review and kind words for our team and the care that your mother has received and continues to receive here at Eden Manor. It is a pleasure to have her here, and the team will be so pleased to hear your comments. Thank you, and take care.
Overall this home and staff are excellent. The only thing letting it down is the standard of the food provided. For the monthly cost residents pay, I would expect a much higher standard and quality of ingredients used.
Thank you for your feedback. We have recently reviewed our menus which have been formulated with the residents and finalised during our residents meeting. As of 17th March these have now been rolled out and we have had some really positive comments back so far. We also also pleased to say that all...
My aunt spent her last two years of her life at Eden Manor. The home is lovely and she was well looked after during that time. Sadly she passed away recently. We were fortunate to be with her during her last few days and I have to say that the home and their staff were exceptional in what was a difficult time. I would not hesitate to recommend them to anyone looking for a care home.
Disappointed at the inactivity on the village dementia care unit. My Dad was in for 3 months. From my knowledge he had two small walks, no visits in the mini bus. Many falls, last 8 visits he was alone in his bedroom. Just because he had some verbal challenges it doesn't mean you don't interact in many other ways or try things later in the day. On some occasions seeing Dementia residents seeing Paddington 1 in a morning and Paddington 2 in an afternoon with some staff on mobile phones. I expressed concerns several times told by the manager the Dementia unit was short staffed with my sister. We have no doubt residents without dementia get really good care and activities but the last 3 months of my Dad's life we are very disappointed with Eden Manor Dementia unit.
The team at Eden Manor were so sorry to hear of your Dad's passing and offer their deepest condolences. Eden Manor uses the person-centred software (PCS - electronic care planning system for carers). The team carry handheld devices to record all care interactions in real time. While it may appear...
On arrival the staff very welcoming. The room very pleasant. Most of the care staff were excellent however the younger members may require more training. Also, first morning my mother didn't receive a cup of tea until she was told that she must request this as they wouldn't know if they were not told. However, after that, this was not a problem and got it on the requested time. The mattress was very uncomfortable. Entertainment excellent although nothing at the weekends. Also very short staffed at weekends. Need more options with food.
Thank you for taking the time to leave your feedback, the team are committed to providing the best possible care experience for all our residents and we are disappointed to hear that you feel this has not happened. We take all comments seriously and see them as an opportunity to improve the services we provide; we would welcome the opportunity to discuss your concerns further.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Eden Manor Care Home.
There are no upcoming events for Eden Manor Care Home.
Awards / Recognitions (4)
- 30 Jan 2026Recipient: Lovett Care Ltd
- 31 Jan 2025Recipient: Lovett Care Ltd
- 31 Jan 2024Recipient: Eden Manor Care Home
Accreditations
There are no accreditations posted yet for Eden Manor Care Home.
Meet the Team (9)

My name is Gary Jones, and I am the manager here at Eden Manor. I'm responsible for the overall leadership and day-to-day management of the care home, ensuring the highest standards of care, safety, and well-being for our residents. I have worked in the care sector for over 23 years. I was attracted to working for Lovett by its great reputation within its homes. My main passions in life are cooking, baking bread (sourdough) and brewing Mead.

Hi, I’m Beth, the Assistant Manager here at Eden Manor Care Home.
I’ve been part of the Eden Manor team for three years, originally joining as a Suite Manager before being promoted to Assistant Manager in November 2023.
I have an extremely kind and caring approach to everything I do, always making sure the well-being and health of our residents come first. I’m very hands-on in my leadership style and enjoy mentoring and supporting our team, ensuring we work together to provide the very best care for everyone who calls Eden Manor home.

Holly is a valued member of our team here at Eden Manor. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Jessica is a valued member of our team here at Eden Manor. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Alison is a valued member of our team here at Eden Manor. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Kerry is a valued member of our team here at Eden Manor. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Wendy is a valued member of our team here at Eden Manor. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Janet is a valued member of our team here at Eden Manor. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Sarah is a valued member of our team here at Eden Manor. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.
Frequently Asked Questions about Eden Manor Care Home
What types of Care is Eden Manor Care Home registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Eden Manor Care Home have?
There are 80 Single Rooms.
What are the Facilities & Services at Eden Manor Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Eden Manor Care Home to the centre of Carlisle?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eden Manor Care Home to verify any information. View our terms and conditions. Eden Manor Care Home has an Enhanced Service -more info.