Eden Manor Care Home

Langrigg Road, Carlisle CA2 6DT
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9.7 42 Reviews
  • Eden Manor Care Home, Carlisle
Located in Carlisle, Cumbria, Eden Manor is a bespoke, purpose-built care home offering residential, dementia, respite and end of life care. Their residential care is for individuals who may need some extra assistance with all aspects of daily life. Residential care includes 24 hour access to high quality care.

The home offers high quality care in a luxury environment. With vast experience in the care sector, the team understand how to best meet your needs. They strive to offer the highest quality of care, whether on a long or short term basis, and are with you every step of the way, helping you to make the transition with comfort and ease. Their person-centred approach makes Eden Manor a great choice for anybody looking for care in a comfortable and welcoming residential environment.

All of the team are handpicked for their individual skills, knowledge and attributes - click on the 'Meet the Team' button for more information.
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Care Provided by Eden Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1475
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

All fees are subject to assessment. We do accept a LA rate with a top up.

These prices are only a guideline, please contact Eden Manor Care Home to find out the exact price for your requirements.

Contact Eden Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Eden Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hannah Riley (General Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Eden Manor welcome visitors to the home, please get in touch to arrange a time to be shown the home's facilities or to visit a loved one.

Parking

  • Designated car park located at the main entrance of the care home, this can be used for all visitors.

Eden Manor Care Home Reviews (42)

9.7

Eden Manor Care Home has a Review Score of 9.7 (9.690) out of 10, based on 25 reviews in the last 2 years.
Over all time Eden Manor Care Home has 42 reviews.

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Reviewer Connection to Eden Manor Care Home
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Review from F C (Son of Resident) published on 19 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very secure, very welcoming, very clean and well kept. All the staff that I have met have been very nice and Mum has confirmed that everyone is very nice and happy to help her with anything she needs or wants, all she has to do is ask. The other residents I have spoken to have also said how they enjoy
staying there.
Reply from Kate Lewis, General Manager at Eden Manor Care HomeThank you for your lovely review of Eden Manor. We are delighted to hear how happy everyone is with the home. We pride ourselves on delivering exceptional care, so will share your feedback with the Eden Manor team.
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Review from S C (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely visit to Eden Manor today. We were met with smiles and a warm welcome. The home appeared well-staffed and they were able to defuse tricky situations with Dementia residents with caring approaches. The activities manager lights up the main hub of the home. He organised refreshments and entertainment
for all participants in an engaging and supportive manner. He always makes visits much easier to cope with because of how Dementia has affected my mother. I am extremely grateful and thankful when I arrive and he is working.
Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you for taking the time to review our home, we are delighted to hear you had a wonderful visit and that you are happy with everything the home has to offer as well as the care and support.
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Review from E L (Friend of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Eden Manor Care Home presents a warm welcome. Visitors and residents are treated with respect and dignity by the staff who are always ready to answer questions and offer support and they are invariably pleasant. Residents rooms are comfortable, practical and safe. Everywhere is spotlessly clean and
residents are tidily presented. A great deal of thought goes into the activities arranged and the food appears varied and nutritious. The outside garden space provides a safe and relaxing area for waling and sitting.
Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you for taking the time to review our home. We really appreciate your feedback and are delighted you are happy with everything provided.
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Review from P L (Son of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home, mum was only there for three weeks as she had another stroke but Eden Manor was excellent. Across the board could not fault anything. Like a 5 star Hotel. All staff from maintenance man to management were very professional.
Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you for taking the time to review our home, it is lovely to hear how happy you were with all of the team and facilities.
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Review from J W (Daughter of Resident) published on 9 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care home has wonderful staff from the moment you step inside it feels lovely warm and friendly. Always something going on for the residents' great entertainment from feeling more like a luxurious cruise ship or a 5-star hotel. Could not have asked for better!
Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you for your wonderful review of our home, we are thrilled to hear how happy you are with everything we have to offer.
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Review from N C (Son-in-law of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has completed 2 weeks of respite care. As a newly built care home, Eden Manor is a superb example of both design and function with bright and spacious residential lounges, a bar/cafe area and large, comfortable rooms. It is more like a five-star hotel.
The staff appear to be totally
committed to their work and their residents. High-quality entertainment is provided daily and there is always something going on. 10 out of 10.
Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you for your lovely review. It is lovely to hear how happy you are with our home. We hope to see you again soon.
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Review from M H (Friend of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit this care home regularly to take out one of the residents who is a close friend's mum. Always greeted warmly by the staff, especially one staff member whom the residents adore.
The activities available to the residents keep them entertained and everyone always seems so happy.
Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you so much for your wonderful review of our home, it is always lovely to hear how our visitors appreciate our home and the care provided.
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Review from Sheila D (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's an awful day when you realise you have to put your mum in a care home because she just can't manage on her own at home. We thank our lucky stars that we found beautiful Eden Manor. The care she received from all the staff was just wonderful and allayed any worries we had.
I want to thank you
all so much for looking after our mum for the last six months of her life in such a caring and compassionate way.
Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you for your wonderful review. We pride ourselves on delivering the very best care and support and are thrilled with how well your mum has settled into our home.
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Review from S W (Son of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a number of prospective care homes for my mother, and Eden Manor was streets ahead of the rest. The welcome and atmosphere are always lovely, and the facilities are excellent; it's more like a hotel than a care home. All the staff are always friendly and attentive, and nothing is ever too
much trouble. I can't recommend it enough.
Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you so much for your kind words about our home; we are thrilled you are happy with how well Mum has settled.
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Review from Jan B (Niece of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97-year-old aunt went to Eden Manor and I visited her in April as I live in Florida. One staff member gave us a full tour of the facility and the place is just wonderful. Very clean. All the staff we encountered on the tour stopped to say hello. You can tell this is not just a job they care about
the residents.
My aunt says the food is lovely and she feels well looked after.
I want to know when I can move in.
Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you so much for your kind words about our home. We pride ourselves on recruiting the very best team members and it is lovely to have this acknowledged. We are delighted with how well your aunt has settled into our home.
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Review from C R (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home excellent facilities and very caring staff. It is a great comfort knowing that mum is being cared for so well. She is settled and happy which gives great peace of mind.
Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you so much, we are thrilled how happy you are with our home
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Review from H D (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we first viewed Eden Manor there was no question that this was the perfect place for our Mum. Mum is so well cared for and treated with the utmost respect. The amazing staff throughout Eden Manor have really helped with this difficult transition period. Eden Manor provides a beautiful, safe environment
with incredible attention to detail, restaurant-standard dining as well as exceptional facilities and entertainment. Nothing is too much trouble and there is always someone available to talk to for both residents and their families at any time of the day. Thank you to everyone at Eden Manor.
Reply from Hannah Riley, General Manager at Eden Manor Care HomeWe are delighted to hear how happy you are with our home and how Mum has settled in. I will pass all your kind words on to the team.
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Review from D F (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I waited for this wonderful place to open and moved my mum who has dementia from where she was before. It looks like a boutique hotel with beautiful furnishings, rooms and communal spaces and is light and airy with great outdoor space. Much more importantly the staffing levels appear good and the staff
are uniformly caring and kind, they not only look after Mum wonderfully but also take care of her clothes which were not my previous experience. There is usually something going on to stimulate residents, often joined in by carers too, and Tony who organises the entertainment is excellent. Although I was concerned about the change in ownership and then leadership change when the manager was promoted internally, the new manager (previous deputy) is also excellent. It is not cheap but is well worth it to see Mum cared for so well, this is what my dad would have wanted for her. I sincerely hope that Eden Manor will manage to maintain its thoroughly excellent standards long term.
Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you for reviewing our home. We are delighted to hear how happy you are with everything we provide. We pride ourselves on delivering high quality care, exceptional activities, and an environment that anyone would be proud to call home, thank you for acknowledging this all.
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Review from Joyce T (Daughter of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family love Eden Manor and could not believe our luck when we found it. From the minute we saw it, we knew it was the right place; beautiful interiors and the care is also five star. The staff are so kind, we could not wish for better. Thank you Eden Manor.
Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you so much for your wonderful review, we are delighted you are happy with our home and everything we offer.
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Review from Stephanie N (Granddaughter of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The wonderful staff and beautiful accommodation of Eden Manor made a difficult period for our family much easier. The decision to move a family member into a care setting is never easy, but we are confident she is now safe in their care and supervision. The setting is by far the best in the area and
facilities are incredible. There aren't even many hotels that can boast the level of comfort, beautiful decor and space provided at Eden Manor, we'd all like to book our own rooms! It all adds up to an incredibly dignified lifestyle for the residents, who enjoy wonderful entertainment, stimulating activities and a welcoming community with dedicated staff.
Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you so much for your wonderful review. We are delighted you are happy with our home and that your loved one is settling into life at our home. We pride ourselves on delivering high-quality care and support so thank you for recognising and acknowledging this.
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Review from Doreen D (Daughter-in-law of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After looking round a few care homes, we are so pleased we chose Eden Manor Care Home. The staff are absolutely brilliant with the residents and nothing is too much trouble. There is always something to do for everyone and the entertainment is amazing. I would have no problem in recommending Eden Manor
to anyone as the best care home in Carlisle.
Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you so much for your wonderful review, we are delighted to hear how happy you are with the home and the care provided. I will share your comments with the team.
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Review from R T (Nephew of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited Aunt at Eden Manor - she has dementia. All staff were helpful and caring. The facilities are excellent, though mean little without such good staff. Highly recommend.
Reply from Hannah Riley, General Manager at Eden Manor Care HomeThank you for taking the time to leave such a lovely review; we are thrilled to hear how happy with everything you are and how well your aunt has settled into our home.
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Review from M J (Resident) published on 21 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My personal opinion is the Manor is very good. I have no complaints whatsoever. Everything is very good; kind and caring nurses, lovely food and excellently run by very experienced staff and management.
Reply from Donna Laird, General Manager at Eden Manor Care HomeThank you so much for your lovely review. We are delighted to hear how happy you are with the care and facilities.
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Review from Carole R (Daughter of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are so welcoming and friendly. The residents health and well-being are paramount. This is a new experience for me, one that I was unwilling to take on (nobody likes to think of a parent needing more support than they can give), but I needn't have worried. Eden Manor truly is a home from home.
Anyone making the decision that a relative will need 24hr support, need look no further than Eden Manor.
Reply from Donna Laird, General Manager at Eden Manor Care HomeThank you so much for taking the time to review our home, we are delighted to hear how happy you are with everything we offer and are enjoying your new home.
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Review from Angela H (Daughter of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care at Eden Manor Care Home was excellent. Every member of staff we met on our visit and during my father's stay were friendly, kind and caring. There is nothing I can fault and would like to thank everyone at Eden Manor for taking care and going above and beyond to look after my dad.
The place is warm, homely and immaculate. I would not hesitate to use you again for respite care.
Reply from Donna Laird, Registered Manager at Eden Manor Care HomeThank you for your kind words and feedback, we are extremely happy that we have provided an excellent service to your father during his period of respite.
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Current Review Score: 9.7 (9.690)

Overview of Review Score

The Review Score of 9.7 (9.690) out of 10 for Eden Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.690 for Eden Manor Care Home is calculated as follows: ( (239 Excellents x 5) + (39 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 297 Ratings = 4.69
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eden Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Hannah

Hannah Riley

Job Title: General Manager Joined: 2021

Hannah is the General Manager here at Eden Manor Care Home, Hannah has worked in Social Care for over 13 years starting off as a Care Assistant and was previously the Assistant Manager here at Eden Manor.
Hannah is passionate within her role, always striving for excellence and creating a homely and safe environment, Hannah always has the resident's best interest at heart and aims to provide high-quality care and make a difference in the lives of all the residents she support.

Bethany

Bethany Atkinson

Job Title: Assistant Manager Joined: 2021

Beth is the Assistant Manager here at Eden Manor Care Home, Beth has worked at Eden Manor for 3 years initially as a Suite Manager and was then promoted to the Assistant Manager in November 2023.
Beth has an extremely kind and caring approach to the service she delivers always ensuring the well-being and health of the residents. Beth is a mentor to the team and has a very hands-on approach to her leadership.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eden Manor Care Home to verify any information. View our terms and conditions. Eden Manor Care Home has an Enhanced Service - more info.