Eden Manor Care Home

Langrigg Road, Carlisle CA2 6DT
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9.8 34 Reviews
  • Eden Manor Care Home, Carlisle
Located in Carlisle, Cumbria, Eden Manor is a bespoke, purpose-built care home offering residential, dementia, respite and end of life care. Their residential care is for individuals who may need some extra assistance with all aspects of daily life. Residential care includes 24 hour access to high quality care.

The home offers high quality care in a luxury environment. With vast experience in the care sector, the team understand how to best meet your needs. They strive to offer the highest quality of care, whether on a long or short term basis, and are with you every step of the way, helping you to make the transition with comfort and ease. Their person-centred approach makes Eden Manor a great choice for anybody looking for care in a comfortable and welcoming residential environment.

All of the team are handpicked for their individual skills, knowledge and attributes - click on the 'Meet the Team' button for more information.

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Care Provided by Eden Manor Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Elizabeth Walker (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Eden Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • All fees are subject to assessment. We do accept a LA rate with a top up.
  • (these prices are only a guideline, please contact Eden Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Eden Manor welcome visitors to the home, please get in touch to arrange a time to be shown the home's facilities or to visit a loved one.


  • Parking

  • Designated car park located at the main entrance of the care home, this can be used for all visitors.


Eden Manor Care Home Reviews (34)

Total of 34, showing 21-34
9.8

Eden Manor Care Home has a Review Score of 9.8 (9.781) out of 10, based on 27 reviews in the last 2 years. Over all time Eden Manor Care Home has 34 reviews.

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Review from C R (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home excellent facilities and very caring staff. It is a great comfort knowing that mum is being cared for so well. She is settled and happy which gives great peace of mind.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you so much, we are thrilled how happy you are with our home


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Review from H D (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first viewed Eden Manor there was no question that this was the perfect place for our Mum. Mum is so well cared for and treated with the utmost respect. The amazing staff throughout Eden Manor have really helped with this difficult transition period. Eden Manor provides a beautiful, safe environment
with incredible attention to detail, restaurant-standard dining as well as exceptional facilities and entertainment. Nothing is too much trouble and there is always someone available to talk to for both residents and their families at any time of the day. Thank you to everyone at Eden Manor.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

We are delighted to hear how happy you are with our home and how Mum has settled in. I will pass all your kind words on to the team.


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Review from D F (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I waited for this wonderful place to open and moved my mum who has dementia from where she was before. It looks like a boutique hotel with beautiful furnishings, rooms and communal spaces and is light and airy with great outdoor space. Much more importantly the staffing levels appear good and the staff
are uniformly caring and kind, they not only look after Mum wonderfully but also take care of her clothes which were not my previous experience. There is usually something going on to stimulate residents, often joined in by carers too, and Tony who organises the entertainment is excellent. Although I was concerned about the change in ownership and then leadership change when the manager was promoted internally, the new manager (previous deputy) is also excellent. It is not cheap but is well worth it to see Mum cared for so well, this is what my dad would have wanted for her. I sincerely hope that Eden Manor will manage to maintain its thoroughly excellent standards long term.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you for reviewing our home. We are delighted to hear how happy you are with everything we provide. We pride ourselves on delivering high quality care, exceptional activities, and an environment that anyone would be proud to call home, thank you for acknowledging this all.


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Review from Joyce T (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family love Eden Manor and could not believe our luck when we found it. From the minute we saw it, we knew it was the right place; beautiful interiors and the care is also five star. The staff are so kind, we could not wish for better. Thank you Eden Manor.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you so much for your wonderful review, we are delighted you are happy with our home and everything we offer.


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Review from Stephanie N (Granddaughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful staff and beautiful accommodation of Eden Manor made a difficult period for our family much easier. The decision to move a family member into a care setting is never easy, but we are confident she is now safe in their care and supervision. The setting is by far the best in the area and
facilities are incredible. There aren't even many hotels that can boast the level of comfort, beautiful decor and space provided at Eden Manor, we'd all like to book our own rooms! It all adds up to an incredibly dignified lifestyle for the residents, who enjoy wonderful entertainment, stimulating activities and a welcoming community with dedicated staff.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you so much for your wonderful review. We are delighted you are happy with our home and that your loved one is settling into life at our home. We pride ourselves on delivering high-quality care and support so thank you for recognising and acknowledging this.


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Review from Doreen D (Daughter-in-law of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking round a few care homes, we are so pleased we chose Eden Manor Care Home. The staff are absolutely brilliant with the residents and nothing is too much trouble. There is always something to do for everyone and the entertainment is amazing. I would have no problem in recommending Eden Manor
to anyone as the best care home in Carlisle.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you so much for your wonderful review, we are delighted to hear how happy you are with the home and the care provided. I will share your comments with the team.


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Review from R T (Nephew of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Aunt at Eden Manor - she has dementia. All staff were helpful and caring. The facilities are excellent, though mean little without such good staff. Highly recommend.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you for taking the time to leave such a lovely review; we are thrilled to hear how happy with everything you are and how well your aunt has settled into our home.


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Review from M J (Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My personal opinion is the Manor is very good. I have no complaints whatsoever. Everything is very good; kind and caring nurses, lovely food and excellently run by very experienced staff and management.

Reply from Donna Laird, General Manager at Eden Manor Care Home

Thank you so much for your lovely review. We are delighted to hear how happy you are with the care and facilities.


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Review from Carole R (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so welcoming and friendly. The residents health and well-being are paramount. This is a new experience for me, one that I was unwilling to take on (nobody likes to think of a parent needing more support than they can give), but I needn't have worried. Eden Manor truly is a home from home.
Anyone making the decision that a relative will need 24hr support, need look no further than Eden Manor.

Reply from Donna Laird, General Manager at Eden Manor Care Home

Thank you so much for taking the time to review our home, we are delighted to hear how happy you are with everything we offer and are enjoying your new home.


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Review from Angela H (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care at Eden Manor Care Home was excellent. Every member of staff we met on our visit and during my father's stay were friendly, kind and caring. There is nothing I can fault and would like to thank everyone at Eden Manor for taking care and going above and beyond to look after my dad.
The place is warm, homely and immaculate. I would not hesitate to use you again for respite care.

Reply from Donna Laird, Registered Manager at Eden Manor Care Home

Thank you for your kind words and feedback, we are extremely happy that we have provided an excellent service to your father during his period of respite.


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Review from Kirstie R (Granddaughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This month we had to make the difficult decision to place my grandmother in to a care home for respite care. We decided that Eden Manor Care Home would be best suited to her - how glad we are with our choice! All staff are exceptionally caring and helpful. Their priority is making sure the residents
are at ease and looked after to a very high standard. The food is excellent, and the regular entertainment puts a smile on everyone's face. Furthermore, visitors are encouraged to join in and get to know all staff and residents. Thank you, team Eden Manor!

Reply from Donna Laird, Registered Manager at Eden Manor Care Home

Hi Kirstie, thank you for your kind review. We are happy that we are providing excellent service for your grandmother and appreciate your feedback to continue to improve on our service moving forward.


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Review from R L (Friend of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visit, all staff were lovely, with big smiles, and they always kept those they look after happy and had everything they want/need.
Really enjoyed a sing-a-long when the keyboard was played for us.

Reply from Hannah Riley, Deputy Manager at Eden Manor Care Home

Thank you for completing a review; we are grateful that you believe we are providing an excellent service and appreciate the feedback to continue to develop as a team.


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Review from Ann R (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful care home this is. Nothing, I mean nothing, is too much trouble. From the initial enquiry, meeting the wonderful staff, efficiency and quick arrangements for respite for our mam, we, as a family, are so impressed by the standard of care.
We can't recommend it highly enough. Our Queen
Elizabeth (mam) is 92 years young, has fragility healthcare needs and has been having falls; she had been independent in her own bungalow until recently. The staff at Eden Manor have made her feel so welcome and cared for. We are amazed by this 100% satisfaction standard of care. Please keep up your good work! We, as a family, are so grateful for your help! If we could give you a six-star rating, we would!

Reply from Hannah Riley, Deputy Manager at Eden Manor Care Home

Thank you for reviewing Eden Manor Care Home; we appreciate your positive feedback, and we are glad we are providing an excellent service for your mam.


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Review from L W (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam moved into Eden Manor on the first day it opened. She had moved from another home and was rather nervous but was immediately greeted and put at ease.
The home is absolutely beautiful, so well designed, and the decoration is five stars. The bedroom is en-suite and has its own patio area. Mam
has settled in so quickly; it is perfect for her. She repeatedly tells me she loves it! I can tell by looking at her how happy she is to be there. How reassuring is that!
I would also like to take the opportunity to praise all the staff for their care and support. They never fail to smile and say hello, and they take the time to ask if everything is okay. They are a true asset.

Reply from Hannah Riley, Deputy Manager at Eden Manor Care Home

Thank you for your review. We are glad your mam has settled in well, and we appreciate the feedback as this gives us reassurance the service we are providing is to an excellent standard.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Eden Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Eden Manor Care Home is calculated as follows: ( (281 Excellents x 5) + (21 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 319 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eden Manor Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (2)

Hannah

Hannah Riley

Job Title: General Manager

Joined: 2021

Hannah is the General Manager here at Eden Manor Care Home, Hannah has worked in Social Care for over 13 years starting off as a Care Assistant and was previously the Assistant Manager here at Eden Manor.
Hannah is passionate within her role, always striving for excellence and creating a homely and safe environment, Hannah always has the resident's best interest at heart and aims to provide high-quality care and make a difference in the lives of all the residents she support.


Bethany

Bethany Atkinson

Job Title: Assistant Manager

Joined: 2021

Beth is the Assistant Manager here at Eden Manor Care Home, Beth has worked at Eden Manor for 3 years initially as a Suite Manager and was then promoted to the Assistant Manager in November 2023.
Beth has an extremely kind and caring approach to the service she delivers always ensuring the well-being and health of the residents. Beth is a mentor to the team and has a very hands-on approach to her leadership.