Operations Manager – Specialist Services

Job summary

About the role

To support the Specialist Services operations team in providing leadership, support, mentorship and line management to the Registered Home Managers.  Ensure that Kingsley Specialist Services' vision and values are understood and acted upon.To assist in overseeing the operation and financial/business health of the homes. 

Reports to: Director, & Group Operations Manager – Specialist Service

Key duties and responsibilities

• Proven experience in healthcare operations management, with at least 7-10 years of experience, including 3-5 years in a leadership role overseeing multiple facilities.
• Excellent interpersonal and communication skills for effective leadership and collaboration.
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
• Strong business skills.
• Strong understanding of CQC regulations, compliance and quality assurance standards.
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service
• Demonstrates ability to adapt to evolving healthcare industry trends and regional challenges.
• Ability to work under pressure and manage multiple priorities and deadlines effectively
• Ability to work under own initiative
• Hold a full UK driving licence

Skills and attributes

• Background in multi-site care home or supported living operations management.
• Strong knowledge of CQC compliance, safeguarding, health & safety, and regulatory standards.
• Proven track record in financial oversight, budgets, occupancy and fee improvement.
• Experience leading teams, coaching Registered/Service Managers, and improving service performance.
• Demonstrable record of improving or maintaining ‘Good’ inspection outcomes.
• Skilled in audits, quality assurance, reporting, and corrective action planning.
• Relevant care or management qualification (e.g., Level 5 Diploma in Leadership & Management in Health & Social Care). Education and qualification
• NVQ level 4 or 5, desirable but not essential.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Interview dates

Interviews will be held WC 5th January 2026