Head Concierge

Job summary

Head Concierge – Luxury Living at The Residences

Location: Midford Manor, Bath

Salary: Competitive + Benefits

Are you passionate about delivering exceptional service and creating unforgettable experiences? Do you thrive in a luxury hospitality environment where attention to detail and professionalism are key? If so, we have the perfect opportunity for you.

At Hallmark Care Homes, our vision is simple yet powerful: to be recognised as the leading provider of high-quality, relationship-focused care for all residents. As Head Concierge at The Residences, you will play a pivotal role in bringing this vision to life.

About the Role

As Head Concierge, you’ll be the heartbeat of The Residences, ensuring our residents enjoy a seamless, five-star lifestyle every day. From overseeing hospitality and wellbeing services to anticipating residents’ needs, you’ll deliver a service that is second to none.

Your responsibilities will include:

• Leading and inspiring the concierge team to deliver exceptional customer service.
• Managing recruitment, training, and development to ensure a highly skilled team.
• Overseeing budgets and compliance with Hallmark standards and legislation.
• Acting as the primary point of contact for residents, building strong relationships and understanding their preferences.
• Coordinating events, activities, and outings to enrich residents’ lives.
• Ensuring The Residences always reflect a clean, welcoming, and luxurious environment.

What We’re Looking For

• Experience: Luxury hospitality background, ideally in a 5-star concierge or front-of-house role.
• Skills: Outstanding communication, organisational ability, and IT proficiency.
• Qualities: Immaculate presentation, proactive problem-solver, and a genuine passion for exceptional service.

Desirable: Customer service qualification and experience in event planning or hospitality management.

Why Join Us?

At Hallmark Care Homes, we believe in Togetherness, Openness, Quality, Individuality, and Growth. You’ll enjoy:

• A supportive, collaborative team environment.
• Opportunities for career development and training.
• The chance to make a real difference in residents’ lives every day.
• Life assurance
• Pension
• Development opportunities - grow with us as an organisation

Ready to create unforgettable experiences?
Apply now and become part of a team that sets the standard for luxury living.