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Hallmark Midford Manor

Frome Road, Bath, Bath & North East Somerset BA2 5RE
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Hallmark Midford Manor, Bath
Hallmark Midford Manor, Bath
Hallmark Midford Manor, Bath

Perfectly situated on the beautiful south side of Bath, Hallmark Midford Manor is a place where residents are supported to live each day, their way.

Experience award-winning residential, dementia, and nursing care. For those desiring an extra touch of luxury, The Residences await—an exclusive enclave thoughtfully designed with lifestyle at the fore. And with Hallmark All-Inclusive, every resident enjoys the utmost comfort and convenience, ensuring peace of mind with the essentials...  

Care Provided by Hallmark Midford Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,200N/A
Residential Dementia CareFrom £2,250N/A
Nursing CareFrom £2,540N/A
We are pleased to be able to include the following ancillary services in our weekly fees:
A weekly appointment with our hairdresser (excludes perms and colours)
A weekly manicure or back massage with our therapist
Home newspapers and magazines
Use of the Cafe area by residents and visitors

Chiropody every 8 weeks

Contact Hallmark Midford Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Joju Thomas(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Midford Manor is open! Get in contact to arrange a visit on a day and time to suit.

Parking

  • Parking available onsite

Hallmark Midford Manor Reviews (23)

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9.7

Hallmark Midford Manor has a Review Score of 9.7 (9.710) out of 10, based on 20 reviews in the last 2 years. Over all time Hallmark Midford Manor has 23 reviews.

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Review from E P (Respite Resident) published on 20 July 2026 Submitted via Postal Card
Overall Experience
1) Excellent care home beautifully designed with plenty to do
2) Great caring staff. Always smiling and helpful and supportive
3) Management very visual, great leaders who have created a great culture amongst their staff
4) Beautiful gardens - a real joy
5) Various outside visits and variety of internal stimulants

6) Overall cannot say a bad thing about Midford

Reply from Lydia Zalabany, Customer Relationship Manager at Hallmark Midford Manor

Thank you so much for your wonderful review and kind words. We are delighted to hear how much you are enjoying your stay at Midford Manor and that you've had such a positive experience with our team, activities, and beautiful surroundings. It's such a pleasure to have you as part of our community! I will absolutely pass on your lovely comments to the team, who will be so pleased to hear them.

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Review from K P (Stepdaughter of Resident) published on 17 July 2026 Submitted via Website
Overall Experience
The staff at Midford Manor really did go above and beyond when it came time for my step dad to move to a care home.
They worked really closely with us in order to accommodate him at very short notice and are providing a lovely service to him.
They have also listened to his concerns about fewer men in the home and created a Mens Club where the male residents can get together and enjoy each others company.
He is really enjoying the outings as well as the food, the activities and physiotherapy and loves spending time in the beautiful gardens.
It has all gone much more smoothly than we could have hoped for. It really is a lovely home and we know he is safe and well looked after which provides so much reassurance for us as family.

Thank you very much for all you have done and continue to do for my family.

Reply from Lydia Zalabany, Customer Relationship Manager at Hallmark Midford Manor

Thank you so much for your lovely review and kind words. It has been such a pleasure welcoming your step dad into the community, and we were so pleased we could offer support to your family. We hope we've been able to provide some comfort and reassurance during this time.

We're delighted to hear...  

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Review from Jeanette P (Wife of Resident) published on 15 July 2026 Submitted via Postal Card
Overall Experience

My husband was on Pulteney floor and the GM recommended he move to Gainsborough. The move was achieved without fuss and he has settled well. The staff are helpful, kind and courteous, very professional. He is more engaged with both staff and residents. He enjoys the men only lunch and always eats well. He sleeps well. The staff always greet him by name and try to make him comfortable

Reply from Lydia Zalabany, Customer Relationship Manager at Hallmark Midford Manor

Thank you for your lovely review. We are delighted to hear your husband has settled so well in our Gainsborough community. We regularly review our residents' needs to ensure they continue to receive the right care and support for them, so it's wonderful to know the move has had such a positive...  

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Review from Dylan D (Friend of Resident) published on 2 June 2026 Submitted via Postal Card
Overall Experience

Staff are friendly and always on hand. Caring atmosphere. Fun too!!

Reply from Lydia Zalabany, Customer Relationship Manager at Hallmark Midford Manor

Thank you for your lovely review. We are delighted to hear that you found our team friendly, caring, and always available to help. Creating a warm, supportive, and enjoyable atmosphere for our residents is at the heart of everything we do, I will be sure to pass on your kind words to the team.

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Review from J D (Respite Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience

I have thoroughly enjoyed my stay here. I have worked in the care profession most of my working life, and this facility is by far the best I have come across. The staff can never do enough for you. There is so much always going on. There is the cinema, 2 bars, hairdressers, nail staff, massage and therapy, coffee shop, outings, and a beautiful garden. It is literally like a hotel, and everyone is happy.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford Manor

Thank you so much for your wonderful review which we will of course share with all of the team. It was an absolute delight to have you stay with us for a period of respite and you are missed across the home. We hope to see you for a visit for coffee and cake sometime really soon.

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Review from Michael L (Respite Resident) published on 29 April 2026 Submitted via Postal Card
Overall Experience
My overall experience in Midford Manor (respite care for a few weeks) was superb. The atmosphere was warm and inclusive, especially for people expecting to be in the latter stages of their lives. The food, activities and facilities were designed to be accessible to a full range of tastes and abilities. The staff seemed genuinly caring, helpful and nice people. I wish I could describe everything as 'excellent', but there were several small details that should be corrected. The staff were aware of these - I didn't regard them as fault - but no changes were made.

Would I return to Midford Manor? Yes, certainly.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford Manor

Thank you so much for leaving us a review which we will share with the team. It was an absolute pleasure to have you with us for a period of respite care and support your recovery and I am really pleased to read that you would return if needed. We wish you the best and hope to see you for a coffee or lunch really soon.

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Review from S D (Daughter of Resident) published on 22 April 2026 Submitted via Website
Overall Experience
One of my parents recently spent a month at Midford Manor as a respite guest, while the other parent had a much needed rest as their carer.
My loved one has dementia, yet retains exceptionally high expectations for their care and surroundings. Midford Manor was the perfect solution to our needs. The facility is exceptional in design, maintenance and planning. The stand-out area for us though was the true care and consideration shown by the team there - not just to my parent who was staying, but to the whole family.

My loved one is exacting in their standards, and can be a challenging temperament to deal with. They did not want to participate in most activities, it's just not in their nature. However, the team at Midford Manor worked quickly to understand their personality, likes and dislikes and took enormous effort to adapt to care for them as an individual personality, with respect and warmth. I can not express how much our family appreciated this. Genuinely 5 stars.

Reply from Lydia Zalabany, Customer Relationship Manager at Hallmark Midford Manor
Thank you so much for your kind and thoughtful review - it really means a lot to us and we will be sure to pass this along to the team.

We're so delighted that Midford Manor was able to support both of your parents during this time, and that our team's personalised approach made a positive...  

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Review from Tim W (Son of Resident) published on 15 April 2026 Submitted via Postal Card
Overall Experience

Midford Manor is an excellent home. It has been a huge transition for my mum to leave her home of 50 years to go into a home. The team were excellent, providing information, pre-visit and a nice tour. On entry, my mum could at times be challenging and all the team were amazing with her. This has continued, and she is now settled and very happy. She loves most the activities from trips out, church services, games, entertainment and especially the babies who visit. Well done Midford Manor, you have got it right!

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford Manor

Thank you so much for such a wonderful review which we will share with the whole team. It's such a pleasure to have your Mum with us and she certainly brings such joy and happiness to our home. It has been so wonderful to see her reunited with her best from of over 50+ years who has recently also joined her in living here at Midford Manor.

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Review from S F (Daughter of Resident) published on 10 April 2026 Submitted via Postal Card
Overall Experience

It is early days as my mother is only just settling. She is easily confused by a confusing company. Staff very welcoming and good with the dementia residents.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford Manor

Thank you for your reply which we will share with the team. It's a real pleasure to not only get to know your Mother but also the family and we are delighted you choose Midford Manor to care for your loved one.

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Review from C D (Niece of Resident) published on 10 April 2026 Submitted via Postal Card
Overall Experience

Exceptionally friendly and competent staff. I am provided with all the necessary information, which is very comforting as I live abroad. The staff is very caring and does everything to make people feel safe and comfortable. The rooms are well furnished, practical and tasteful. It feels more like a well run hotel than a care home. The garden is also very well kept and enjoyable. We like to stroll around there whenever the weather is good enough for it.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford Manor

Thank you so much for your kind words which we will share with the team and know they will be delighted to hear them. We are always so pleased to see you visit and look forward to welcoming you soon

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Review from Tom B (Friend of Resident) published on 10 April 2026 Submitted via Postal Card
Overall Experience
Professional and friendly care.
Good activities and entertainment.

Welcoming atmosphere for visitors.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford Manor

Thank you for your lovely review which we will share with the team. It's always a pleasure to welcome you into Midford Manor

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Review from Helen L (Daughter of Resident) published on 7 April 2026 Submitted via Postal Card
Overall Experience

The care at Midford is wonderful. Very patient and understanding.

Reply from Lydia Zalabany, Customer Relationship Manager at Hallmark Midford Manor

We are so pleased to hear that you've experienced our team as patient and understanding - this is at the heart of everything we do here at Midford. Thank you for your kind feedback, this means a lot and will be shared with the team.

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Review from C E (Daughter of Resident) published on 25 March 2026 Submitted via Postal Card
Overall Experience

Whenever I see staff and residents, the staff are engaged and respectful with residents. The facilities are clean, well furnished and decorated and are enjoyable to spend time in. The activities are engaging, and the food is delicious and varied.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford Manor

Thank you so much for your kind words and comments which we will share with the team. It is a real pleasure to have your loved one live at Midford Manor and to welcome you and all of the family.

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Review from Ruth D (Daughter of Resident) published on 19 March 2026 Submitted via Website
Overall Experience

Midford Manor is in a class of its own! My mum stayed here for 4 weeks for respite care and the care, support and attention she received was absolutely brilliant. The best part about Hallmark Care Homes is the way that the staff make everyone feel part of the family: residents, relatives and guests are all treated with warmth and kindness.

Reply from Lydia Zalabany, Customer Relationship Manager at Hallmark Midford Manor

Thank you so much for your lovely words, I will be sure to pass these on to the team who will be delighted to hear them. It was such a joy to have your mum staying with us and to have been able to welcome you into the Midford Manor family. Please come back and visit soon!

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Review from E B (Daughter of Resident) published on 6 March 2026 Submitted via Postal Card
Overall Experience

The staff are second to none - you cannot fault their wonderful support and care. However, Hallmark does not reflect the fees in the services provided. Initially, my parents received expensive gifts on special occasions; now, it's a cheaper gift. The food is often good, but not always. The activities are good, but their budget has been cut. I will always recommend the amazing staff, but there has been a high staff turnover since it opened because Hallmark does not support individuals as they should. Care is a pressured industry, so more support to employees should be given by Hallmark - the individuals feel expendable, leaving residents more confused by constant staff changes.

Reply from Aghileh Hatami, General Manager at Hallmark Midford Manor

We greatly appreciate the time you have taken to share your feedback with us. Compassionate, relationship-centred care sit at the heart of everything we do, and it is reassuring to know this was reflected in your experience. At Midford Manor, delivering an exceptional care to our residents is...  

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Review from Anne A (Sister of Resident) published on 5 March 2026 Submitted via Postal Card
Overall Experience

Since meeting the CRM, (my sister and I) have been really impressed with the kindness and professionalism of all the staff we have met. The welcoming and friendly approach of the carers and their reassurance towards all the residents they meet, as well as visitors, creates a lovely atmosphere for our loved one to live in.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford Manor

Thank you so much for your lovely review which we will share with the whole team who I know will be delighted with your kind comments. It is an absolute delight to have you as part of the Midford Manor family and it's a pleasure to have your loved one with us here.

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Review from M L (Wife of Resident) published on 24 February 2026 Submitted via Postal Card
Overall Experience

My husband broke his femur at the beginning of October after 2 weeks in hospital, followed by 8 weeks in a community hospital. He wasn't getting any better, and we decided that he had a better chance of recovery in your care home. Unfortunately, at the age of 89l recovery was not possible, and he died peacefully despite the excellent care he received at Midford Manor.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford Manor

Thank you so much for your very kind comments which we will share with the team. It was our absolute pleasure to have Mr L with us and even though it was a short period of time we are so proud to have been part of these final weeks and have you as part of the Midford Manor Family

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Review from K P (Daughter of Resident) published on 13 February 2025 Submitted via Website
Overall Experience

Mum moved to Midford Manor in June 2024 as she needed more help and support. We have been so impressed with the wonderful care and support that the whole team have given Mum. Every member of the Midford team work so hard for every resident all of the time.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford Manor

Thank you so much for your kind words which I will share with the whole team who will be delighted to hear them. It is such a pleasure to not only have your Mum live with us but to have you all as part of our Midford Manor Family.

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Review from Mary P (Respite Resident) published on 11 October 2024 Submitted via Website
Overall Experience

In July this year, I was relatively fit, healthy and able to live alone. Then without warning, I developed a painful condition that slowly affected my joints and muscles. Suddenly I needed help. Midford Manor Care Home, Bath offered Respite Care and I was welcomed into their happy community. A care home was not something that I had envisaged that I would need for a few years, but my apprehension was unfounded. For a start, it is a modern version of a care home - a bright positive, yet calm, environment with staff to support you in any way you need it. Cafes for meeting up, a cinema to relax in, a gym with a resident physio to guide you through helpful exercises to get muscles working again. A beautiful garden for gentle walks. A chef to produce tempting meals. My stay at Midford contributed hugely to my recovery and ability to return home to live independently again. It has been a very humbling experience due to the kindness and understanding of all the staff. Thank you all so much.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford Manor

Thank you so much for taking the time to write such a wonderful review. It was an absolute pleasure to have you stay at Midford Manor and we are so pleased to have contributed to your recovery it's a joy to see you so happy. I will pass on your kind words to all of the team and I know they will be delighted. Wishing you the best and we look forward to you coming for afternoon tea very soon.

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Review from M L (Next of Kin) published on 16 September 2024 Submitted via Website
Overall Experience

We have been grateful for the care and support shown to our friend at Midford Manor. After years of independent living, she moved into the home as her health was deteriorating. The care and interest shown by the staff in so many ways were greatly appreciated and always met her where she was at. There was gentle encouragement, and never overbearing pressure, to engage with various things and genuine support where it was needed. When the care became end-of-life, staff were incredibly caring and sensitive right to the very end. We cannot be more thankful.

Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford Manor

Thank you so much for taking the time to leave us a great review, I will share it with the team who will be so pleased with the kind words. It was an honour to provide care and have your loved one with us at Midford Manor and she is greatly missed by all of the team as are you and your family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 August 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 July 2026

Please contact the home for current vacancies

News (0) & Events (0)

News

There are no news items for Hallmark Midford Manor.

Upcoming Events

There are no upcoming events for Hallmark Midford Manor.

Awards / Recognitions (21)

Accreditations

There are no accreditations posted yet for Hallmark Midford Manor.

Meet the Team (4)

Aghileh Hatami
Aghileh HatamiJob Title:General ManagerJoined: 2025

Making a difference has always been at the heart of who I am. I began my journey as a qualified nurse, and in those early years managing a busy Coronary Care Unit, I learnt just how powerful kindness, teamwork and a listening ear can be.

Over the past 26 years, I’ve worked across hospitals, community services, and luxury care homes — each experience deepening my understanding of what it truly means to make someone feel at home. Along the way, I completed a master’s in business administration, which gave me the tools to lead with both heart and head.

I still draw on my nursing background every day, creating a warm, safe and joyful space where residents can thrive — and where my team feels supported and proud of what we do together. One of the highlights of my career has been leading a care team to achieve two consecutive Outstanding CQC ratings — a reflection of the passion and purpose every moment can bring.

Now, I’m thrilled to be part of the Hallmark Midford Manor family. Whether you’re popping in for a cuppa or looking for a place to truly call home, I can’t wait to welcome you.

Soniya Thomas
Soniya ThomasJob Title:Deputy ManagerJoined: 2021

I’m Soniya, I am the Deputy Manager of Midford Manor, also a registered Nurse and a Midwife. For the past 26 years, I have been in nursing which has given me experience and opportunities to practice an array of nursing skills in different hospitals and care homes. My passion of nursing has assisted me, not only to achieve the position I am in today, but also the expertise it takes to be a Nurse. in addition to nursing, I have been able to broaden my management skills and this has supported me to achieve the role of Deputy Manager for the past 4 years. I am eager to see Midford Manor's expansion into the Bath community and I am very excited to welcome residents, families, team members and professionals into our new luxury home. Looking forward to meeting you all.

Lydia Zalabany
Lydia ZalabanyJob Title:Customer Relationship ManagerJoined: 2025

Lydia supports residents and their families through one of life’s most important transitions. With a background in events and project management, she brings a calm, organised and people-first approach, having worked closely with families, couples and high-profile clients. Lydia is passionate about building genuine relationships and ensuring every experience feels personal, reassuring and seamless.

Kerry Huggins
Kerry HugginsJob Title:Wellbeing Co-ordinatorJoined: 2022
I’m Kerry, Wellbeing co-ordinator. I have worked in the care sector for a decade before leaving to teach students Social Sciences. This included a variety of subjects where students learnt skills to work in the care sector, where the majority entered careers in health and social care.
Being passionate about what I do, I am thrilled to be appointed as the Wellbeing Co-Ordinator for Midford Manor. As a result, I will ensure that residents have an effective and relevant programme of activities to keep them as engaged or relaxed as they choose for a purposeful and meaningful life.

So, if a resident wants to learn something new, I will endeavour to make it happen. I want residents to live the most fulfilled and active lives possible, and I know our team will deliver the best care possible to support our residents in a wide variety of interests. I look forward to meeting you soon.

Frequently Asked Questions about Hallmark Midford Manor

What types of Care is Hallmark Midford Manor registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Midford Manor have?

There are 80 Single Rooms.

What are the Facilities & Services at Hallmark Midford Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Midford Manor to the centre of Bath?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Midford Manor to verify any information. View our terms and conditions. Hallmark Midford Manor has an Enhanced Service -more info.