Hallmark Midford Manor

Frome Road, Bath BA2 5RE
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9.5 18 Reviews
  • Hallmark Midford Manor, Bath
Perfectly situated on the beautiful south side of Bath, Hallmark Midford Manor is a place where residents are supported to live each day, their way.

Experience award-winning residential, dementia, and nursing care. For those desiring an extra touch of luxury, The Residences await—an exclusive enclave thoughtfully designed with lifestyle at the fore. And with Hallmark All-Inclusive, every resident enjoys the utmost comfort and convenience, ensuring peace of mind with the essentials covered including a weekly manicure, haircut and blow-dry and even a favourite tipple.

Getting older comes with its challenges, but at Midford Manor, every moment is celebrated - big or small. Settle in here, knowing the bighearted team puts residents and loved ones at the centre of everything they do. Couples are welcomed with open arms, pets invited in wherever possible, and the doors are always open for loved ones to pop by.

The homes’ clever design takes inspiration from the historical setting of Bath, its architecture, and the interiors of the Georgian manor houses, creating a luxuriously homely environment. And the homes’ facilities ensure there’s something for everyone, from enjoying a gentle stretch in the gym to sipping a cocktail in the bar or savouring a hot cup of tea on the sunny patio terrace, a home filled with possibilities awaits residents here.
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Care Provided by Hallmark Midford Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2200
  • Self-Funded Residential Dementia Care: from £2250
  • Self-Funded Nursing Care: from £2540

We are pleased to be able to include the following ancillary services in our weekly fees:
A weekly appointment with our hairdresser (excludes perms and colours)
A weekly manicure or back massage with our therapist
Home newspapers and magazines
Use of the Cafe area by residents and visitors
Chiropody every 8 weeks

The price(s) shown are provided by the care home. Contact Hallmark Midford Manor for full pricing details and T&Cs.

Contact Hallmark Midford Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hallmark Midford Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Joju Thomas (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Midford Manor is open! Get in contact to arrange a visit on a day and time to suit.

Parking

  • Parking available onsite

Hallmark Midford Manor Reviews (18)

9.5

Hallmark Midford Manor has a Review Score of 9.5 (9.470) out of 10, based on 15 reviews in the last 2 years.
Over all time Hallmark Midford Manor has 18 reviews.

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Date Published
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Reviewer Connection to Hallmark Midford Manor
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Review from Michael L (Respite Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My overall experience in Midford Manor (respite care for a few weeks) was superb. The atmosphere was warm and inclusive, especially for people expecting to be in the latter stages of their lives. The food, activities and facilities were designed to be accessible to a full range of tastes and abilities.
The staff seemed genuinly caring, helpful and nice people. I wish I could describe everything as 'excellent', but there were several small details that should be corrected. The staff were aware of these - I didn't regard them as fault - but no changes were made.
Would I return to Midford Manor? Yes, certainly.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford ManorThank you so much for leaving us a review which we will share with the team. It was an absolute pleasure to have you with us for a period of respite care and support your recovery and I am really pleased to read that you would return if needed. We wish you the best and hope to see you for a coffee or lunch really soon.
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Review from S D (Daughter of Resident) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of my parents recently spent a month at Midford Manor as a respite guest, while the other parent had a much needed rest as their carer.
My loved one has dementia, yet retains exceptionally high expectations for their care and surroundings. Midford Manor was the perfect solution to our needs. The
facility is exceptional in design, maintenance and planning. The stand-out area for us though was the true care and consideration shown by the team there - not just to my parent who was staying, but to the whole family.
My loved one is exacting in their standards, and can be a challenging temperament to deal with. They did not want to participate in most activities, it's just not in their nature. However, the team at Midford Manor worked quickly to understand their personality, likes and dislikes and took enormous effort to adapt to care for them as an individual personality, with respect and warmth. I can not express how much our family appreciated this. Genuinely 5 stars.
Reply from Lydia Zalabany, Customer Relationship Manager at Hallmark Midford ManorThank you so much for your kind and thoughtful review - it really means a lot to us and we will be sure to pass this along to the team.
We're so delighted that Midford Manor was able to support both of your parents during this time, and that our team's personalised approach made a positive difference. Taking the time to understand each individual and their preferences is so important to us, so your feedback is truly appreciated. It was a privilege to care for your loved one, and please know you would always be welcomed back with open arms should you need any support in the future.
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Review from Tim W (Son of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Midford Manor is an excellent home. It has been a huge transition for my mum to leave her home of 50 years to go into a home. The team were excellent, providing information, pre-visit and a nice tour. On entry, my mum could at times be challenging and all the team were amazing with her. This has continued,
and she is now settled and very happy. She loves most the activities from trips out, church services, games, entertainment and especially the babies who visit. Well done Midford Manor, you have got it right!
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford ManorThank you so much for such a wonderful review which we will share with the whole team. It's such a pleasure to have your Mum with us and she certainly brings such joy and happiness to our home. It has been so wonderful to see her reunited with her best from of over 50+ years who has recently also joined her in living here at Midford Manor.
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Review from S F (Daughter of Resident) published on 10 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is early days as my mother is only just settling. She is easily confused by a confusing company. Staff very welcoming and good with the dementia residents.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford ManorThank you for your reply which we will share with the team. It's a real pleasure to not only get to know your Mother but also the family and we are delighted you choose Midford Manor to care for your loved one.
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Review from C D (Niece of Resident) published on 10 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Exceptionally friendly and competent staff. I am provided with all the necessary information, which is very comforting as I live abroad. The staff is very caring and does everything to make people feel safe and comfortable. The rooms are well furnished, practical and tasteful. It feels more like a well
run hotel than a care home. The garden is also very well kept and enjoyable. We like to stroll around there whenever the weather is good enough for it.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford ManorThank you so much for your kind words which we will share with the team and know they will be delighted to hear them. We are always so pleased to see you visit and look forward to welcoming you soon
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Review from Tom B (Friend of Resident) published on 10 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional and friendly care.
Good activities and entertainment.
Welcoming atmosphere for visitors.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford ManorThank you for your lovely review which we will share with the team. It's always a pleasure to welcome you into Midford Manor
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Review from Helen L (Daughter of Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care at Midford is wonderful. Very patient and understanding.
Reply from Lydia Zalabany, Customer Relationship Manager at Hallmark Midford ManorWe are so pleased to hear that you've experienced our team as patient and understanding - this is at the heart of everything we do here at Midford. Thank you for your kind feedback, this means a lot and will be shared with the team.
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Review from C E (Daughter of Resident) published on 25 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whenever I see staff and residents, the staff are engaged and respectful with residents. The facilities are clean, well furnished and decorated and are enjoyable to spend time in. The activities are engaging, and the food is delicious and varied.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford ManorThank you so much for your kind words and comments which we will share with the team. It is a real pleasure to have your loved one live at Midford Manor and to welcome you and all of the family.
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Review from Ruth D (Daughter of Resident) published on 19 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Midford Manor is in a class of its own! My mum stayed here for 4 weeks for respite care and the care, support and attention she received was absolutely brilliant. The best part about Hallmark Care Homes is the way that the staff make everyone feel part of the family: residents, relatives and guests
are all treated with warmth and kindness.
Reply from Lydia Zalabany, Customer Relationship Manager at Hallmark Midford ManorThank you so much for your lovely words, I will be sure to pass these on to the team who will be delighted to hear them. It was such a joy to have your mum staying with us and to have been able to welcome you into the Midford Manor family. Please come back and visit soon!
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Review from E B (Daughter of Resident) published on 6 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are second to none - you cannot fault their wonderful support and care. However, Hallmark does not reflect the fees in the services provided. Initially, my parents received expensive gifts on special occasions; now, it's a cheaper gift. The food is often good, but not always. The activities
are good, but their budget has been cut. I will always recommend the amazing staff, but there has been a high staff turnover since it opened because Hallmark does not support individuals as they should. Care is a pressured industry, so more support to employees should be given by Hallmark - the individuals feel expendable, leaving residents more confused by constant staff changes.
Reply from Aghileh Hatami, General Manager at Hallmark Midford ManorWe greatly appreciate the time you have taken to share your feedback with us. Compassionate, relationship-centred care sit at the heart of everything we do, and it is reassuring to know this was reflected in your experience. At Midford Manor, delivering an exceptional care to our residents is always our top priority, and I am sorry to hear that you feel we have not fully met the standards we strive for. As discussed during our phone conversation, we have shared your comments regarding the food with our Hospitality Services Manager, and we will continue to monitor feedback closely to ensure we are meeting residents' preferences and expectations. There have been changes in our team, and we have taken this opportunity to strengthen and build a highly competent team to deliver a high-quality care to our residents. Please be assured that our activities budgeting remains unchanged. I am looking forward to our meeting to plan an engaging programme tailored to your mum's interests.
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Review from Anne A (Sister of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since meeting the CRM, (my sister and I) have been really impressed with the kindness and professionalism of all the staff we have met. The welcoming and friendly approach of the carers and their reassurance towards all the residents they meet, as well as visitors, creates a lovely atmosphere for our
loved one to live in.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford ManorThank you so much for your lovely review which we will share with the whole team who I know will be delighted with your kind comments. It is an absolute delight to have you as part of the Midford Manor family and it's a pleasure to have your loved one with us here.
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Review from M L (Wife of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband broke his femur at the beginning of October after 2 weeks in hospital, followed by 8 weeks in a community hospital. He wasn't getting any better, and we decided that he had a better chance of recovery in your care home. Unfortunately, at the age of 89l recovery was not possible, and he died
peacefully despite the excellent care he received at Midford Manor.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford ManorThank you so much for your very kind comments which we will share with the team. It was our absolute pleasure to have Mr L with us and even though it was a short period of time we are so proud to have been part of these final weeks and have you as part of the Midford Manor Family
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Review from K P (Daughter of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Midford Manor in June 2024 as she needed more help and support. We have been so impressed with the wonderful care and support that the whole team have given Mum. Every member of the Midford team work so hard for every resident all of the time.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford ManorThank you so much for your kind words which I will share with the whole team who will be delighted to hear them. It is such a pleasure to not only have your Mum live with us but to have you all as part of our Midford Manor Family.
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Review from Mary P (Respite Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In July this year, I was relatively fit, healthy and able to live alone. Then without warning, I developed a painful condition that slowly affected my joints and muscles. Suddenly I needed help. Midford Manor Care Home, Bath offered Respite Care and I was welcomed into their happy community. A care
home was not something that I had envisaged that I would need for a few years, but my apprehension was unfounded. For a start, it is a modern version of a care home - a bright positive, yet calm, environment with staff to support you in any way you need it. Cafes for meeting up, a cinema to relax in, a gym with a resident physio to guide you through helpful exercises to get muscles working again. A beautiful garden for gentle walks. A chef to produce tempting meals. My stay at Midford contributed hugely to my recovery and ability to return home to live independently again. It has been a very humbling experience due to the kindness and understanding of all the staff. Thank you all so much.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford ManorThank you so much for taking the time to write such a wonderful review. It was an absolute pleasure to have you stay at Midford Manor and we are so pleased to have contributed to your recovery it's a joy to see you so happy. I will pass on your kind words to all of the team and I know they will be delighted. Wishing you the best and we look forward to you coming for afternoon tea very soon.
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Review from M L (Next of Kin) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been grateful for the care and support shown to our friend at Midford Manor. After years of independent living, she moved into the home as her health was deteriorating. The care and interest shown by the staff in so many ways were greatly appreciated and always met her where she was at. There
was gentle encouragement, and never overbearing pressure, to engage with various things and genuine support where it was needed. When the care became end-of-life, staff were incredibly caring and sensitive right to the very end. We cannot be more thankful.
Reply from Sally Patterson, Customer Relationship Manager at Hallmark Midford ManorThank you so much for taking the time to leave us a great review, I will share it with the team who will be so pleased with the kind words. It was an honour to provide care and have your loved one with us at Midford Manor and she is greatly missed by all of the team as are you and your family.
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Review from D M (Daughter of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Hallmark Midford Manor since October 2023. Mum has dementia and receives the best care from all the carers on the dementia floor. Nothing is too much trouble and Mum has improved so much, sociably, momentarily and her mood since being there, she really enjoys all the
activities Midford puts on. The food is excellent. Bedrooms and all the communal rooms are spotless and luxurious, the best care imaginable. I would recommend Hallmark Milford Manor to anyone.
Reply from Michelle Wintle, Customer Relationship Manager at Hallmark Midford ManorThank you so much for taking the time to give us a review.
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Review from L J (Daughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has settled incredibly well at Midford Manor. The staff have been so welcoming, approachable and kind. The staff work as a team supporting each other in their daily tasks and they make excellent relationships with residents. There is a positive, enthusiastic atmosphere with careful attention
but also lots of fun. Thank you to the whole team for welcoming and caring for our precious mum.
Reply from Michelle Wintle, Customer Relationship Manager at Hallmark Midford ManorThank you so much for taking the time to give us your wonderful feedback. We are so pleased at how well your mum has settled in and we will continue to strive for her to live a happy and fulfilled life here at Midford Manor.
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Review from L S (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has dementia and when my dad passed away suddenly, we had to find care for my mum. Hallmark Midford Manor had just opened so fortunately we were able to secure a place for Mum there. The staff at Hallmark Midford Manor have been amazing with Mum. She joins in most of the activities on offer and
has had a new lease of life. She used to sleep most of the day at home and now she is busy all day interacting with the lovely staff and residents. She has started knitting again, she goes to the gym, sings along to music and dances every day. The carers are amazing. We can leave her knowing she is being well looked after and she is safe and happy.
Reply from Michelle Wintle, Customer Relationship Manager at Hallmark Midford ManorThank you so much for your kind words, we are so pleased that your mum is happy and living a fulfilled life here at Midford Manor.
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Current Review Score: 9.5 (9.470)

Overview of Review Score

The Review Score of 9.5 (9.470) out of 10 for Hallmark Midford Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.657 for Hallmark Midford Manor is calculated as follows: ( (128 Excellents x 5) + (39 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 178 Ratings = 4.657
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.813 Points relating to the number of positive Reviews for Hallmark Midford Manor is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 15 Positive Reviews ÷ 16 = 0.938
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Apr 2026

Please contact the home for current vacancies

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Awards / Recognitions (21)

Meet the Team (4)

Aghileh

Aghileh Hatami

Job Title: General Manager Joined: 2025

Making a difference has always been at the heart of who I am. I began my journey as a qualified nurse, and in those early years managing a busy Coronary Care Unit, I learnt just how powerful kindness, teamwork and a listening ear can be.


Over the past 26 years, I’ve worked across hospitals, community services, and luxury care homes — each experience deepening my understanding of what it truly means to make someone feel at home. Along the way, I completed a master’s in business administration, which gave me the tools to lead with both heart and head.


I still draw on my nursing background every day, creating a warm, safe and joyful space where residents can thrive — and where my team feels supported and proud of what we do together. One of the highlights of my career has been leading a care team to achieve two consecutive Outstanding CQC ratings — a reflection of the passion and purpose every moment can bring.


Now, I’m thrilled to be part of the Hallmark Midford Manor family. Whether you’re popping in for a cuppa or looking for a place to truly call home, I can’t wait to welcome you.

Soniya

Soniya Thomas

Job Title: Deputy Manager Joined: 2021

I’m Soniya, I am the Deputy Manager of Midford Manor, also a registered Nurse and a Midwife. For the past 26 years, I have been in nursing which has given me experience and opportunities to practice an array of nursing skills in different hospitals and care homes. My passion of nursing has assisted me, not only to achieve the position I am in today, but also the expertise it takes to be a Nurse. in addition to nursing, I have been able to broaden my management skills and this has supported me to achieve the role of Deputy Manager for the past 4 years. I am eager to see Midford Manor's expansion into the Bath community and I am very excited to welcome residents, families, team members and professionals into our new luxury home. Looking forward to meeting you all.

Kerry

Kerry Huggins

Job Title: Wellbeing Co-ordinator Joined: 2022

I’m Kerry, Wellbeing co-ordinator. I have worked in the care sector for a decade before leaving to teach students Social Sciences. This included a variety of subjects where students learnt skills to work in the care sector, where the majority entered careers in health and social care.
Being passionate about what I do, I am thrilled to be appointed as the Wellbeing Co-Ordinator for Midford Manor. As a result, I will ensure that residents have an effective and relevant programme of activities to keep them as engaged or relaxed as they choose for a purposeful and meaningful life.
So, if a resident wants to learn something new, I will endeavour to make it happen. I want residents to live the most fulfilled and active lives possible, and I know our team will deliver the best care possible to support our residents in a wide variety of interests. I look forward to meeting you soon.

Sally

Sally Patterson

Job Title: Customer Relationship Manager Joined: 2020

I am the first point of contact for families and people who are looking for care for themselves or a loved one and help them find the right care solution for themselves and their families. I understand that the start of a care journey can seem extremely daunting and I am passionate about providing support throughout the process to enable families to make the right choice. Some of the best parts about my role are watching the residents settle into their new homes, make new friends and get the best quality of life and seeing the impact that has on families who get to witness their loved ones thriving in a beautiful environment.


I’m always on hand to support both the residents and their families and also our local community of Bath.

Frequently Asked Questions about Hallmark Midford Manor

What types of Care is Hallmark Midford Manor registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Midford Manor have?

There are 80 Single Rooms.

What are the Facilities & Services at Hallmark Midford Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Midford Manor to the centre of Bath?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

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