Hallmark Midford Manor

Since meeting the CRM, (my sister and I) have been really impressed with the kindness and professionalism of all the staff we have met. The welcoming and friendly approach of the carers and their reassurance towards all the residents they meet, as well as visitors, creates a lovely atmosphere for our loved one to live in.

My husband broke his femur at the beginning of October after 2 weeks in hospital, followed by 8 weeks in a community hospital. He wasn't getting any better, and we decided that he had a better chance of recovery in your care home. Unfortunately, at the age of 89l recovery was not possible, and he died peacefully despite the excellent care he received at Midford Manor.

Mum moved to Midford Manor in June 2024 as she needed more help and support. We have been so impressed with the wonderful care and support that the whole team have given Mum. Every member of the Midford team work so hard for every resident all of the time.

In July this year, I was relatively fit, healthy and able to live alone. Then without warning, I developed a painful condition that slowly affected my joints and muscles. Suddenly I needed help. Midford Manor Care Home, Bath offered Respite Care and I was welcomed into their happy community. A care home was not something that I had envisaged that I would need for a few years, but my apprehension was unfounded. For a start, it is a modern version of a care home - a bright positive, yet calm, environment with staff to support you in any way you need it. Cafes for meeting up, a cinema to relax in, a gym with a resident physio to guide you through helpful exercises to get muscles working again. A beautiful garden for gentle walks. A chef to produce tempting meals. My stay at Midford contributed hugely to my recovery and ability to return home to live independently again. It has been a very humbling experience due to the kindness and understanding of all the staff. Thank you all so much.

We have been grateful for the care and support shown to our friend at Midford Manor. After years of independent living, she moved into the home as her health was deteriorating. The care and interest shown by the staff in so many ways were greatly appreciated and always met her where she was at. There was gentle encouragement, and never overbearing pressure, to engage with various things and genuine support where it was needed. When the care became end-of-life, staff were incredibly caring and sensitive right to the very end. We cannot be more thankful.

My mother has been a resident at Hallmark Midford Manor since October 2023. Mum has dementia and receives the best care from all the carers on the dementia floor. Nothing is too much trouble and Mum has improved so much, sociably, momentarily and her mood since being there, she really enjoys all the activities Midford puts on. The food is excellent. Bedrooms and all the communal rooms are spotless and luxurious, the best care imaginable. I would recommend Hallmark Milford Manor to anyone.

My mother has settled incredibly well at Midford Manor. The staff have been so welcoming, approachable and kind. The staff work as a team supporting each other in their daily tasks and they make excellent relationships with residents. There is a positive, enthusiastic atmosphere with careful attention but also lots of fun. Thank you to the whole team for welcoming and caring for our precious mum.

My mum has dementia and when my dad passed away suddenly, we had to find care for my mum. Hallmark Midford Manor had just opened so fortunately we were able to secure a place for Mum there. The staff at Hallmark Midford Manor have been amazing with Mum. She joins in most of the activities on offer and has had a new lease of life. She used to sleep most of the day at home and now she is busy all day interacting with the lovely staff and residents. She has started knitting again, she goes to the gym, sings along to music and dances every day. The carers are amazing. We can leave her knowing she is being well looked after and she is safe and happy.