BCG - Regional - Operations Manager

Job summary

About the Role

Make a meaningful difference to residents’ lives every day with BCG.

We are currently seeking an experienced and driven Operations Manager to join our team and support homes. This is a senior leadership role with responsibility for supporting care homes to deliver the high standards of care BCG is known for.

As Operations Manager, you will travel across your patch to provide inspirational leadership, operational oversight and hands-on support. You will work closely with Care Home Managers and Deputy Managers to develop and implement robust action plans that ensure residents receive safe, high-quality, person-centred care. You will be expected to provide both support and constructive challenge, intervening directly where there are risks to quality, compliance, safety or performance, and taking decisive action to stabilise services when required.

You will also play a key role in supporting homes requiring improvement, managing turnaround situations, and providing interim leadership where required. This is a permanent role requiring regular travel.

Key Responsibilities:

• Provide operational leadership and support across a portfolio of Care homes, ensuring consistent delivery of high-quality care.
• Take a lead role in ensuring homes are inspection-ready at all times, providing hands-on support and oversight during periods of regulatory scrutiny or improvement activity.
• Support homes through periods of challenge, improvement or transition, including turnaround management.
• Work alongside Home Managers and Deputy Managers to develop, implement and monitor action plans that improve care quality, compliance and outcomes.
• Lead on quality assurance, identifying concerns through audits, complaints, incidents or accidents and ensuring timely improvement.
• Support and oversee clinical standards, working collaboratively with internal teams and external healthcare professionals.
• Investigate and respond to formal complaints, ensuring learning is embedded and concerns are resolved appropriately.
• Prepare and manage annual budgets, working closely with internal stakeholders to meet financial targets.
• Oversee sales enquiries and promote homes positively within their local communities.
• Build a culture of robust performance management, accountability and continuous improvement.
• Lead and support recruitment, training, supervision, appraisal and development of colleagues.
• Ensure compliance with regulatory, statutory and health & safety requirements, including fire safety, COSHH and wider governance standards.
• Build strong, trusting relationships with residents, families, colleagues and external stakeholders.

About You

To join us as an Operations Manager, you will be a confident, credible leader with a genuine passion for delivering high-quality care and improving residents’ lives. You will bring significant senior-level experience within a regulated care environment and be comfortable providing both support and challenge to drive improvement.

You will have a proven track record of leading teams through change, supporting underperforming services and embedding strong clinical and operational standards. You will be adaptable, resilient and values-led, with the ability to flex your leadership style to meet the needs of different homes and teams. 

Experience, Skills and Qualifications:

• Passionate about delivering high-quality, person-centred care.
• confident managing complex people and performance issues, including complaints, disciplinary matters and underperformance, while maintaining a fair, values-led approach.
• Registered Nurse (RN) qualification or equivalent professional experiences.
• Significant experience in a senior operational or leadership role within a nursing or care home setting.
• Demonstrable turnaround or improvement management experience.
• Strong experience in budget management, financial planning and cost control.
• Proven understanding of working within a regulated environment, with strong knowledge of CQC (or equivalent) requirements.
• Track record of improving care quality and operational performance.
• Sound knowledge of regulatory and statutory requirements, including health & safety, fire safety and COSHH.
• Confident using IT systems, including MS Office and care management software.
• Full UK driving licence, with the ability to travel regularly and stay away from home when required.

What BCG Offers

• 36 days annual leave inclusive of bank holidays.
• Holiday Purchase Scheme.
• Eligibility for performance-related bonus schemes.
• Company Pension Scheme.
• Colleague Discounts through our award-winning Rewards Platform.
• WageStream – flexible access to pay when you need it.
• Wellbeing Support – free, confidential access to an independent Colleague Assistance Programme.
• Colleague recognition scheme.
• Personal development and career progression opportunities.
• Access to the Blue Light Card discount scheme.
• Refer-a-friend bonus.
• Paid enhanced PVG application.
• Free on-site parking (where applicable).

Join BCG and become part of a supportive, values-driven organisation where your leadership will help deliver Care that makes the difference.

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