Concierge

Job summary

Concierge Administration and Business Support - Lakelands Lodge Care Home Contract:Full TimeSalary:£12.48 Per HourShift Type:DaysContracted hours:35

Set in the historic Victorian town of Fleetwood, Lakelands Lodge is a modern, purpose-built home offering residential, nursing, and dementia care for up to 78 residents. With stunning views over a tranquil boating lake and the Irish Sea, our location provides an inspiring backdrop for the work we do every day.

As Concierge, you’ll be the welcoming face of our care home, creating a positive environment for residents, visitors, and team members alike. Your excellent communication and interpersonal skills will be key to thriving in this role!

What we offer:

• £12.48 per hour
• Enhanced rate for overtime & Bank Holidays (T&C's apply)
• Paid Training - earn while you learn!
• Access to Employee Assistance Programme
• Pension
• Onsite Parking
• Paid DBS
• Uniform Provided
• 5.6 Weeks Annual Leave (Based on a full-time contract)

What You’ll Do

Face-to-Face Interactions: Greet and assist visitors and clients with a positive attitude, addressing their needs and queries as effectively as possible.
Mail Management: Sort and distribute incoming mail efficiently, ensuring that all correspondence reaches the right hands.
Secretarial Support: Provide essential secretarial support, including maintaining accurate records and updating resident information on a daily/weekly basis.
Organizational Tasks: Handle general filing, record maintenance, and photocopying to keep our office operations smooth and organized.
Policy Adherence: Work in alignment with company policies and contribute to creating a supportive and efficient work environment.
Additional Duties: Perform any other reasonable duties as requested by the manager or proprietor to support the smooth running of the care home.

What We’re Looking For

• Communication Skills: Exceptional communication and interpersonal skills to build positive relationships with residents, employees, and external professionals.
• Organizational Abilities: Strong organizational skills to manage multiple tasks efficiently and maintain accurate records.
• Friendly Demeanour: A welcoming attitude to create a positive experience for everyone who interacts with our care home.
• Team Player: Ability to work collaboratively with others and contribute to a supportive team environment.

Why You’ll Love This Role:

• Dynamic Environment: Enjoy a role where each day offers variety and the chance to make a meaningful impact on people’s lives.
• Community Focus: Be a key part of a caring environment where your efforts help maintain high standards of service and hospitality.
• Supportive Atmosphere: Work in a positive and supportive setting where your contributions are valued and recognized.

About us:
You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you.
We believe in delivering care to the highest standard, and our five core values guide everything we do:
Trust | Respect | Passion | Kindness | Inclusivity
These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.

If you’re ready to bring your warmth and organizational skills to a role where you can truly make a difference, we’d love to hear from you! Apply now to join our team and become the friendly face of our care home.