Head Housekeeper. The Oaks Care Home

Job summary

Head Housekeeper. The Oaks Care Home

• Hourly Rate: £14.67
• Contract Type: Full time
• Hours Per Week: 38, alternate weekend working
• Shifts: 8am-4pm

Join us at The Oaks Care Home, part of the Sandstone Care Group. Situated in Newtown, Powys, this luxurious 73-bed, purpose-built nursing and residential home opened in January 2020 and offers state-of-the-art facilities. These include a coffee shop/bistro, hair & nail salon, activities room, landscaped gardens, and advanced care technology.

Your Role as Head Housekeeper

As the Head Housekeeper, you will lead by example in ensuring the highest standards of cleanliness, hygiene, and presentation across our home. Your role is essential in creating a safe, welcoming, and dignified environment for all residents and staff. Your key responsibilities will include:

• Leading a High-Performing Team: Supervising and motivating the housekeeping and laundry teams to deliver outstanding service, maintaining cleanliness and comfort in all areas of the home.
• Ensuring a Welcoming Environment: Overseeing the cleanliness and presentation of communal areas, residents’ rooms, and facilities to create a homely, pleasant atmosphere.
• Upholding Hygiene and Compliance Standards: Implementing and monitoring cleaning schedules and infection control procedures in line with regulatory requirements and best practices.
• Managing Laundry Services: Coordinating efficient laundry operations, ensuring residents’ clothing and linens are cleaned, handled, and returned with care, respecting their preferences and dignity.
• Collaborating Across Departments: Working closely with care and maintenance teams to ensure smooth operations and a consistent, high-quality experience for residents.
• Training and Development: Supporting the onboarding and ongoing training of domestic staff, ensuring all team members understand and meet required standards.

What We’re Looking For

We are looking for an experienced and dedicated Head Housekeeper who embodies professionalism, leadership, and a passion for delivering exceptional standards of care. The ideal candidate will be:

• A Strong Leader: Able to manage, support, and inspire a team to uphold consistent standards of cleanliness and service.
• Team-Focused and Collaborative: A natural team player who works well with others and fosters a positive, respectful working environment.
• An Excellent Communicator: Confident in communicating clearly with staff, residents, and families, ensuring a warm and professional approach at all times.
• Experienced in Housekeeping Operations: Proven experience in cleaning and laundry services, ideally within a care home, hospitality, or similar setting.
• Organised and Detail-Oriented: Able to manage rotas, schedules, and standards with precision, ensuring nothing is overlooked.
• Adaptable and Solution-Focused: Ready to respond to the changing needs of the home, with a flexible and proactive mindset.

Sandstone employees enjoy a range of benefits:

• Free uniform. Free Meals*. Free DBS.
• Discounts on the high street* - with retailers like Asda, Costa and Argos 
• Refer-a-Friend - and get a £250 bonus
• Wagestream - access some of your earned money early and get money management tips
• Employee Assistance Programme - helping you look after your health and wellbeing
• Employee recognition scheme - we recognise and reward great work
• Pension scheme - helping you plan for your retirement
• In-house training - on-going face-to-face training, tailored to you
• Career opportunities - The chance to ‘make your mark’ and play a key role

*Overtime is paid for working over fulltime hours. Free meals are given if working over an 8 hour shift and are subject to terms and conditions. Discounts are accessed using our ‘Reward Me’ app. Flexible pay is available via ‘STREAM’

Sandstone Care Group is an Equal Opportunity Employer:

We welcome and encourage applications from all backgrounds. We embrace diversity within each service, as we think it is important that the Social Care Workforce represents the people it serves. We welcome applications from people from backgrounds including disabled candidates, Black, Asian and Minority Ethnic (BAME) candidates, LGBTQ+ as well as non-binary candidates, and those with experience of mental health