General Manager

Lead a Home Where Excellence Comes First

At Crystal Care Collection, we're passionate about creating luxury care homes that are not only exceptional places for our residents to live, but also inspiring places for our teams to work.

We believe outstanding care starts with outstanding leadership. That's why we're looking for an experienced and compassionate General Manager to lead our home, empower our people and create an environment where residents and colleagues can truly thrive.

This is more than a management role – it's an opportunity to shape culture, drive excellence and make a lasting difference to the lives of residents, families and your team.

About the Role

As General Manager, you'll have overall responsibility for the operational, financial and regulatory performance of the home, ensuring exceptional standards of care are delivered every day.

You'll lead and inspire a multidisciplinary team, champion person-centred care and work collaboratively with residents, families and external professionals to create a welcoming, safe and vibrant community.

Your leadership will be instrumental in driving occupancy, developing talent and ensuring the home continues to deliver the highest standards expected of Crystal Care Collection.

Key Responsibilities

• Provide strategic and operational leadership for the day-to-day management of the home.
• Create a positive, inclusive culture where residents receive outstanding person-centred care and colleagues feel valued and supported.
• Lead, recruit, develop and inspire a high-performing team through coaching, supervision, performance management and succession planning.
• Ensure the home remains fully compliant with all Health & Social Care legislation, regulatory standards and company policies.
• Monitor and continually improve quality, resident outcomes and overall service delivery.
• Manage staffing levels and resources effectively to ensure safe, efficient and high-quality care.
• Build positive relationships with residents, families, healthcare professionals and external stakeholders.
• Oversee financial performance, including budget management, cost control and reporting.
• Drive occupancy and reputation by supporting enquiries, conducting tours and promoting the home's exceptional offering.
• Lead continuous improvement initiatives, ensuring the home remains a centre of excellence within the local community.

About You

Essential

• Previous experience managing a care home or similar regulated healthcare service.
• Strong leadership skills with the ability to motivate, develop and inspire teams.
• Experience managing budgets and delivering financial performance.
• Thorough understanding of Health & Social Care legislation and regulatory compliance.
• Proven track record of recruiting, retaining and developing high-performing teams.
• Excellent communication, organisational and interpersonal skills.
• A compassionate, approachable and professional leadership style.
• Hold, or be working towards, an NVQ Level 5 in Leadership for Health & Social Care (or equivalent).

Desirable

• Experience working with the Care Quality Commission (CQC) and regulatory inspections.
• Knowledge of Person Centred Software (PCS).
• Understanding of local authority commissioning processes and relationships.

Working Pattern

• Monday – Friday
• 9:00am – 5:00pm
• 40 hours per week
• Flexibility to support the operational needs of the home, including occasional evenings or weekends where required.

Salary

£65,000 – £75,000 per annum

Why Join Crystal Care Collection?

• Competitive salary package
• The opportunity to lead a flourishing luxury care home with genuine autonomy
• Supportive and experienced senior leadership team
• Ongoing professional development and career progression opportunities
• A forward-thinking organisation committed to innovation and excellence
• The chance to make a meaningful difference to residents, families and colleagues every single day

Join Our Leadership Team

This is an opportunity to lead with purpose, inspire others and shape the future of a home where exceptional care and exceptional people come together.

If you're an experienced leader with the vision, passion and drive to deliver outstanding care while building a positive and high-performing culture, we'd love to hear from you.

Apply today and help us create a place where residents flourish, teams succeed and excellence is the standard.

We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.