Bourne Wood Manor Staff and Residents Overjoyed By ‘Good’ CQC Inspection!

Bourne Wood Manor Care Home is the latest Porthaven home celebrating a newly-achieved ‘Good’ rating from the Care Quality Commission (CQC).

Staff and residents at the Farnham home were overjoyed upon learning of their new status following their first inspection by the health and social care regulator. Considered to be ‘good’ in every category of the report, inspectors commended staff for the way in which they valued and protected the independence and dignity of residents. The inspectors were particularly impressed by the warm and respectful interactions they witnessed within the home. They stated residents were ‘cared for by kind and attentive staff who had positive relationships with them’.

Praise was also given to the management of the home, with one relative telling the inspectors they thought Bourne Wood Manor was ‘…very well led. Nothing they could do better. It more than meets my expectations of a care home’. The report noted there had been a number of compliments from relatives regarding the quality of care given to their loved ones by staff.

Bourne Wood Manor’s home manager, Sue Arquier, has been leading the team since the home opened its doors in 2017. She commented, ‘It’s a privilege to be able to care for our residents and to see how the home has thrived since opening. We’re delighted with the outcome of the report. Bourne Wood Manor’s success is testament to the hard work, dedication and compassion shown by every member of my team and we’re looking forward to celebrating this achievement all together.”

Bourne Wood Manor provides 24 hours specialist care for a wide range of needs, including residential, respite, nursing and dementia care.

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