Bourne Wood Manor Care Home

My mother is well cared for - the variety and quality of entertainment is wonderful and she loves the musicians who come in. She tells us how good the food is (which we can confirm having sampled the cakes and biscuits on offer in the Bistro). She lets us know how kind and caring the staff are, and are on hand and happy to help her with anything at anytime - we know that she is safe and happy at Bourne Wood, which gives us peace of mind.

When visiting, I am consistently impressed by the air of calm efficiency that pervades throughout. My mother-in-law seldom mentions the food to me but the pastries etc. available to visitors are first class. Two of the strongest USP's are, in my view, the beautiful gardens and the variety & standard of activities on offer on a daily basis.

The home and grounds are very peaceful and I love visiting.

The communication with the management is not existent - they don't even acknowledge emails, GDPR - the management needs training on basic regulations, staff needs training on medication management. The care home told us that they are a nursing home as well - they should look at the residents needs. I can go on and on

I came here to visit an old friend, and the lady at reception was ever so welcoming, professional and attentive to all details. She was never stopping picking up the phone, assisting visitors and residents. Tanya provides an excellent service to both residents and visitors, and her attention to detail is superb. She is always with a welcoming smile on her face, and her mannerism is so professional yet so caring and loving. The representation of the care home with her at the front desk is beautifully completed and assured.

After a stay in hospital, Bourne Wood was a brilliant choice for the care for my mother in law. All staff are wonderful and have made her feel at home.

My mother has been here at Bourne Wood for the past few months and it has been fantastic. She has settled in very well and we couldn't be happier. All the facilities and support she has recieved has been brilliant.

My husband's care has been wonderful. The staff are always on hand to look after him, and anything we ask is dealt with immediately, which is incredibly reassuring.

Moving him from hospital was very stressful, but the staff made it so much easier, and he settled in so quickly.

He is very happy and content, which means a great deal to us. The coffee lounge and gardens are lovely, and they make visiting such a pleasant and relaxed experience. We're very grateful for the care and environment provided.

We couldn't have asked for better support during what was a difficult transition from hospital into care. The team were incredibly supportive of us as a family throughout the whole process, making everything feel much easier and reassuring.

The care my father has received has been outstanding. He has settled in remarkably well, which is a real testament to the kindness and dedication of the staff. Everyone is so warm, friendly, and genuinely caring-it really shows in how comfortable and happy he is.

The home itself is thoughtfully laid out, creating a calm and welcoming environment, and his bedroom feels truly homely and personal. We feel very grateful to have found such a wonderful place.

Grandmother is currently residing here and the care she's receiving is brilliant, it's always nice to go in as the home has a warm welcoming feel. The environment, including the gardens (which considering recent weather is very impressive) are in great condition, the staff are friendly and experts in creating a community feel that is truly fantastic!

My husband has been here since just before Christmas and I have found all the staff at Bourne Wood extremeley kind and supportive. Nothing is too much trouble and I know he is being very well looked after.

The staff have been so helpful in getting my sister settled after a hard move for her coping with her early onset dementia. Hopefully with their ongoing care, stimulation and surroundings, she will thrive in her new home.

Mum came to Bourne Wood for respitecare and felt so comfortable and well looked after and the added caring care at the touch of a button decided to stay. She looks well now and is relaxed it has been a good decision.

Required respite after a fall. Could not have had better care. Such a comfort for family to know Mum is in safe hands and all needs met

From the very first day, the kindness shown by Annie set the tone for everything that followed. Her empathy, coupled with deep knowledge & professionalism, immediately put us at ease. The assessment carried out by Annie & Zoe, the Dementia Care Manager, was exceptional - thoughtful, thorough, and person-centred in every way. Zoe's expertise in dementia care shines through, both she and Annie made us feel Dad was truly understood & respected as an individual. The home itself is beautiful and homely - not in an overwhelming way, but in a way that feels comforting and familiar without being a painful reminder of the home Dad no longer lives in. The décor is stylish yet welcoming, striking a perfect balance between comfort and dignity. What really stands out is the focus on wellbeing and dignity. Every decision & action feels centred around the person, not just the process. The entire team genuinely cares about residents and their families,& it shows in every interaction.

I cannot speak too highly of Bourne Wood Manor. The care my husband received was excellent! it far surpassed our expectations. He was there for 2 months respite & we could see the improvement daily. All the staff were so friendly helpful & caring. He frequently tells us how well he was looked after there and I concur. A lovely home.

From my very first approach and visit to Bourne Wood Manor Care Home I received the best advice, kindness and help as to how I could introduce my friend, who lived alone, to the fact that she needed to be in a safe environment due to rapid deterioration of Alzheimers despite her young age. The initial contact and care that was taken throughout the whole process was just excellent and so very caring, the best interaction I could ever have hoped for. We were so welcomed and arrangements were made as swiftly as possible for care to commence at the earliest opportunity. The whole team at BWM Care Home are so engaged, kind, caring, empathetic and considerate of both the incoming resident as well as the carer who carried the responsibility. My friend is in a wonderful home with beautiful gardens, great facilities and activities which are all kept to the highest standard but most importantly she is being so well cared for and is safe.

Bourne wood manor is such a lovely caring environment all the staff are so wonderful. My Dad moved to Bourne wood manor in Farnham after a spell in another carehome in Guildford and I'm so pleased for him to be back in his home town and I feel really lucky to have found the perfect place for him. From the initial visit with the lovely Annie to moving him in and getting to know the other staff members, it has been such a relief to be able to see him safe happy and well cared for.

They couldn't have cared better for my mother. And so I couldn't recommend it more for other people's loved ones.

My aunt has been at Bourne Wood Manor for nearly four years and her care has always been very good, but I was particularly touched by the extreme kindness, gentleness and thoughtfulness of her care over the last few weeks when she was in decline and eventually passed away. It must have been very distressing for the staff to see her declining but they were all absolutely sweet with her and, for example, happily went through the laborious procedure of hoisting her into a wheelchair when she said she wanted to get up, only to have to put her back to bed again 15 min later. It was very helpful for me and my wife to have medically-trained people to hand to advise on what she should take by mouth and to address breathing issues; and also to benefit from the weekly GP visits that the home have arranged. Altogether the care during her final week was faultless, so the five stars are much more well-deserved than many five-star ratings!