Bourne Wood Manor Care Home

West Street, Farnham GU9 7AP
Review Us
9.7 123 Reviews
  • Bourne Wood Manor Care Home, Farnham
Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and around Surrey. Open since 2017, Bourne Wood Manor provides care for up to 64 residents across two separate floors of accommodation. All Bourne Wood Manor residents benefit from living in a caring environment with spacious private ensuite bedrooms and various communal areas, including multiple living and dining rooms, a café, cinema, hairdressing salon and nail bar, a dedicated activities and wellbeing room and even a private dining room for celebrating special occasions. Bourne Wood Manor also has an award-winning, secure wrap-around garden perfect for relaxing, enjoying a gentle stroll or taking part in a spot of gardening. The team at Bourne Wood Manor are expertly trained and committed to providing exceptional care while promoting independence and personal choice.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cheryl Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Bourne Wood Manor Care Home Reviews (123)

9.7

Bourne Wood Manor Care Home has a Review Score of 9.7 (9.696) out of 10, based on 32 reviews in the last 2 years.
Over all time Bourne Wood Manor Care Home has 123 reviews.

Overall Experience
  • 97
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Date Published
  • 123
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Reviewer Connection to Bourne Wood Manor Care Home
  • 47
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Total of 123, showing 1-20
Review from M W (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bourne Wood Manor is modern with facilities as excellent as you might expect - good sized bedrooms, delightful restaurant, private dining room for loved ones' families, a cinema, bistro, hairdresser, and pretty gardens.
However, the key thing about Bourne Wood Manor has nothing to do with its facilities
but has everything to do with its staff. They are wonderful - kind, responsive and caring. As you walk along the corridors, whether you're a visitor or resident, you are always greeted by a warm smile and cheery hello. Staff are chatty and engaging with the residents, with the obvious aim of making everyone's time there as positive and rewarding as possible.
They couldn't have cared better for my mother. And so I couldn't recommend it more for other people's loved ones.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for taking the time to leave such a glowing review of our home. We will pass your kind words on to our team here.

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Review from A P (Nephew of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Bourne Wood Manor for nearly four years and her care has always been very good, but I was particularly touched by the extreme kindness, gentleness and thoughtfulness of her care over the last few weeks when she was in decline and eventually passed away. It must have been very distressing
for the staff to see her declining but they were all absolutely sweet with her and, for example, happily went through the laborious procedure of hoisting her into a wheelchair when she said she wanted to get up, only to have to put her back to bed again 15 min later. It was very helpful for me and my wife to have medically-trained people to hand to advise on what she should take by mouth and to address breathing issues; and also to benefit from the weekly GP visits that the home have arranged. Altogether the care during her final week was faultless, so the five stars are much more well-deserved than many five-star ratings!
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for taking a moment to leave us such heartfelt feedback during this difficult time. It was an honour and a privilege to care for your aunt during her time with us, and we all miss her dearly. Please know you are always welcome at Bourne Wood Manor.

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Review from J L (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Bourne Wood for 2 1/2 years now and is so much happier and healthier than if she had stayed at home on her own. She tries to join in activities but advancing years and poor health make it hard however the staff really encourage her and she loves all the interactions with them. It's a
great home with lovely staff all of whom deserve praise. All of them from admin to carer will muck in and help which is lovely to see.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your uplifting review. It has been a joy having your mother with us these past few years, and it is fantastic to hear you have been happy with her care throughout that time.

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Review from T L (Stepdaughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather came into the home stressed, delerious and not in a good state. He is suffering from dementia and we were very concerned about finding the right care home to meet his needs and that he would settle well into. We have been delighted with the care that he has received here, after a few weeks
he has settled in and now believes that he is an all-inclusive hotel. His only concern now is how he is going to pay for the hotel without his wallet!! Highly recommend.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your feedback. It is great to hear your stepfather has settled well into life at our home. It is a pleasure to have him with us.

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Review from S F (Partner of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care in this home is excellent. Residents are treated well and looked after with a sensible, pragmatic and kind approach. Good resources for visitors and staff are helpful and interested in providing a great service.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your feedback. It is great to hear you are happy with the care our team provide.

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Review from Jon M (Son of Resident) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just finished a wonderful two week respite stay at Bourne Wood Manor. I cannot recommend the place highly enough! From the client services manager, who could not have been more helpful with all of the initial information and getting Mum in and settled, to all the dedicated nursing team,
the brilliant activities team, the catering team for the delicious meals, and the staff member who was so helpful on reception. They are just the nicest, most caring team of people. Thank you all for taking such good care of my Mum. She will be back!
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your glowing review. It was a pleasure to have your mother with us, and we do hope you will both visit soon for coffee and a catch up!

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Review from S B (Respite Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very grateful for the care and attention I received when I first arrived, and have enjoyed my stay for the last 2 1/2 months. The exercises and activities especially the art have been great, and I have enjoyed walking round the garden each day. It has built my strength up again. So thank you to
everyone for helping me and being able to return to my home once again!
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

It was a pleasure to assist in your recovery, and we do hope you will visit for coffee and a catch up soon!

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Review from Alex B (Grandson of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my grandparents suffered a steep decline in their health and capacity to live alone over the Christmas holiday period, we decided as a family that they should move into residential care, urgently. I spent an entire day touring all of the care homes the area and Bourne Wood stood out by miles,
it is akin to a 5 star hotel.


The team bent over backwards to get them moved in, without the need for them to be in separate rooms in a matter of days if not hours following my initial visit.


The team and home at Bourne Wood are remarkable.


Thank you!

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your positive feedback. It is a pleasure to have your grandparents with us, and I am glad to hear we could be of assistance during your time of need.

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Review from Joan D (Respite Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed in Bourne Wood Manor for just over 2 weeks for respite whilst my husband was recovering from a knee operation in Farnham Hospital. I thoroughly enjoyed the short stay enjoying the company with other residents and participated in many daily activities. The food was excellent and all the staff
were very friendly and helpful in providing help in all activities. My medication is significant and they managed this job well. I would recommend this care home if I needed a longer period of care.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your fantastic feedback. It was a pleasure to have you with us, and we do hope you will visit us soon for a catch up!

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Review from H L (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum decided she wanted to go into a care home, so we looked at a few. Finally, we chose Bourne Wood Manor. The staff are very helpful and friendly, the food is delicious. My mum loves her spacious bedroom and looking forward to joining in all the activities that are provided. The Bistro is warm
and welcoming where you can help yourself to drinks and pastries. You can also have a meal with your relative when visiting, if booked in advance. I cannot recommend this home highly enough. The staff who helped us with arrangements were very helpful and thought of every little detail. I loved the welcome gift left in Mum's room for her arrival. So if you are looking for a care home this is the one you should choose.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your incredibly complimentary feedback, which I will be sure to share with the rest of the team. It is great to hear that you are happy you chose Bourne Wood Manor for your lovely mum.

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Review from N A (Friend of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very comfortable home with relaxed atmosphere.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

It is great to hear you feel relaxed when visiting our home. It is important to us that everybody feels comfortable at Bourne Wood Manor.

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Review from R H (Friend of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The residents always seems calm and happy when I visit.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Our team work hard to ensure our residents are always feeling calm, cared for and content, so I am glad to hear you feel this is the case when visiting us.

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Review from Elizabeth S (Daughter-in-law of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly and helpful when we visit. Mum has started to join in with the activities, so she is taking part and joining in.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

I am glad to hear you feel welcome at Bourne Wood Manor and that Mum is starting to feel comfortable taking part in the events and activities on offer in our home.

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Review from Tim S (Son of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum arrived in Bourne Wood Manor Care Home in November after seven weeks in hospital. Staff have been very friendly. From doing nothing in hospital, the entertainment team have encouraged Mum to join in all the activities. The bistro is an excellent place to meet and greet.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your review. It is fantastic to hear your mum has enjoyed the opportunity to take part in activities and socialise.

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Review from Sophie C (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum did two weeks of respite care here and has thoroughly enjoyed herself on the whole.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your review. It was a pleasure to have your mum with us and I am glad to hear she enjoyed her stay.

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Review from R S (Husband of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff are extremely helpful and able to put my mind at ease. All of the team know my wife's name, are always positive and caring.
Any question or concern I may have is immediately answered and I can visit any time.
The facilities are excellent and the selection of meals, really good.
I am grateful to the staff at Bourne Wood Manor Care Home for taking good care of my wife.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your marvellous feedback. It is great to hear that your wife is happy here at Bourne Wood Manor and that you are pleased with the level of care she is receiving.

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Review from Fiona K (Sister of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very light, airy, modern and clean. Staff are very kind and attentive. My sister's second visit for respite for her following a stay in hospital and she would not go anywhere else, why should she? It is very good.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your glowing review. I am overjoyed to hear we are your sister's first choice when looking for some extra support.

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Review from G W (Husband of Resident) published on 26 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was the first time I had sought respite and the experience has been very good.
Caring, responsive with a genuine feeling of compassion. My wife has benefitted from her stay.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your kind review. I am glad to hear you feel your wife benefitted from her stay with us and we do hope you will both visit us again soon!

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Review from Anne D (Daughter of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Bourne Wood Manor for more than two years and, despite advanced years and failing health continues to enjoy life and participates fully in activities and events in the home. She has always been very well looked after and definitely feels at home. As a family, we are
thankful that we found the perfect care home for Mum where she is so comfortable and so well cared for.
Reply from Cheryl, Home Manager at Bourne Wood Manor Care Home

Thank you so much for reviewing Bourne Wood Manor. I appreciate you taking the time to write a review of the care your mother has received whilst living with us. I am so pleased she feels at home and enjoys the activities and events. I am so pleased that you feel you have found the perfect care home.

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Review from Tricia F (Daughter of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was due to be discharged from hospital but we had not had time to arrange a live-in carer, so we approached Bourne Wood. They were very helpful and quickly arranged respite care for a period of 4 weeks for my mother. Throughout her stay, the staff were very friendly and helpful. I noticed
a positive change in my mother's physical appearance and they tried their hardest to get her to join in the numerous events they do every day, throughout the day.
It was a huge relief knowing she was safe and being well looked after. She has now moved back home with a full-time live-in carer.
I highly recommend Bourne Wood to anyone looking for a safe and caring place for their loved ones.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your kind feedback. It was our pleasure to assist your mother in her recovery, and you are always welcome at Bourne Wood Manor!

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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Bourne Wood Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Bourne Wood Manor Care Home is calculated as follows: ( (265 Excellents x 5) + (111 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 378 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourne Wood Manor Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (2)

Cheryl

Cheryl Williams

Job Title: Home Manager Joined: 2019

Hello, my name is Cheryl, and I am the Home Manager here at Bourne Wood Manor. I joined the team in 2019 as deputy manager and was promoted to home manager in 2020.

Annie

Annie Russell

Job Title: Client Services Manager Joined: 2024

Hello, my name is Annie Russell, and I am the Client Service Manager here at Bourne Wood Manor.


I studied at Godalming College, where I completed A-levels in Sociology and Hospitality. Through my studies, I developed strong customer service skills and consistently achieved high targets. My educational background has given me a solid foundation in understanding people and meeting their needs effectively.


I started working in the care sector due to my personal experience of helping my family find care for my grandparents. This experience has been deeply impactful and has equipped me with the qualities needed to be a trustworthy and compassionate person to speak to. It has also fuelled my passion for providing the best possible care and support to residents and their families.


In my free time, I enjoy spending quality moments with my friends and family. We love going on new adventures, whether it is exploring new places, trying out new activities or simply enjoying each other's company. These experiences have enriched my life and have helped me to become a more empathetic and understanding person.

Frequently Asked Questions about Bourne Wood Manor Care Home

What types of Care is Bourne Wood Manor Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bourne Wood Manor Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Bourne Wood Manor Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bourne Wood Manor Care Home to the centre of Farnham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourne Wood Manor Care Home to verify any information. View our terms and conditions. Bourne Wood Manor Care Home has an Enhanced Service - more info.