Bourne Wood Manor Care Home

West Street, Farnham GU9 7AP
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9.7 123 Reviews
  • Bourne Wood Manor Care Home, Farnham
Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and around Surrey. Open since 2017, Bourne Wood Manor provides care for up to 64 residents across two separate floors of accommodation. All Bourne Wood Manor residents benefit from living in a caring environment with spacious private ensuite bedrooms and various communal areas, including multiple living and dining rooms, a café, cinema, hairdressing salon and nail bar, a dedicated activities and wellbeing room and even a private dining room for celebrating special occasions. Bourne Wood Manor also has an award-winning, secure wrap-around garden perfect for relaxing, enjoying a gentle stroll or taking part in a spot of gardening. The team at Bourne Wood Manor are expertly trained and committed to providing exceptional care while promoting independence and personal choice.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cheryl Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Bourne Wood Manor Care Home Reviews (123)

9.7

Bourne Wood Manor Care Home has a Review Score of 9.7 (9.696) out of 10, based on 32 reviews in the last 2 years.
Over all time Bourne Wood Manor Care Home has 123 reviews.

Overall Experience
  • 97
  • 22
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Date Published
  • 123
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Reviewer Connection to Bourne Wood Manor Care Home
  • 47
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  • 6
  • 6
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  • 5
  • 5
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Total of 123, showing 41-60
Review from Christina A (Wife of Resident) published on 28 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been exceedingly well looked after since his arrival in March 2023. The family and I are very pleased that we made the right choice for him to come to Bourne Wood Manor where everyone is friendly and caring to us all. My husband is happy and realises that he is in a safe environment and
that his well-being is important to staff and family alike.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you so much for your superb feedback, it makes all the wonderful work my team do worthwhile. It is our pleasure looking after your husband and we really enjoy him being part of the Bourne Wood family.

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Review from Caroline T (Daughter of Resident) published on 28 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Bournewood Manor for two years and I truly cannot fault the care and love that she has received, from the extraordinarily wonderful care staff, to the thoughtful cleaners and amazing kitchen staff, particularly the chef. My mother has a severe dairy allergy and the chef produces
her delicious dairy-free meals and snacks. The care staff are always so kind and nothing is ever too much trouble. At the end of the day, Mummy feels loved, cared for and secure, what more could we ask!
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Firstly, thank you for entrusting us with the care of your mother. Your amazing feedback is greatly appreciated, it makes all the wonderful work my team do worthwhile.
It is our pleasure looking after Mother and we really enjoy her being part of the Bourne Wood family. I will be sure to pass on your amazing comments to the wider team as I know they will be extremely grateful!

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Review from S W (Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the room and garden patio. A mix of people who are residents.
Activities are variable.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you so much for taking the time to complete the review, your feedback is greatly appreciated.

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Review from Dan M (Son of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident with Bourne Wood Manor for a little under a year until she sadly passed away in July. In her last months at the home where she grew more frail every day, the nurses and staff at the home looked after her with compassion and professionalism. The care from the manager and the team
is genuine and although they all work hard, nothing is too much effort. Every time we visited, even with children we were made to feel welcome and it was clear from the other residents and how they interacted, that this is a friendly and caring environment. We looked at a number of nursing homes before choosing Bourne Wood Manor and I'm so glad we did. I would highly recommend!
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your mum, she is sadly missed by us all. The team at Bourne Wood Manor endeavour to go the extra mile and for you to recognise this is invaluable. I will be sure to share your feedback with them, they will be delighted.

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Review from Jennifer P (Daughter of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bourne Wood Manor is a bright, cheerful and welcoming home. It is modern and has beautiful well-kept gardens to wander around and a lovely bistro to meet and have a coffee and enjoy spending some time together. All the staff are passionate about their work. They are wonderful, caring and are genuinely
approachable and there to help. They have really tried to get to know my mother and are always supportive to her and our family. There is a varied choice of enriching activities, including live music and the staff encourage participation. Key events are always celebrated with enthusiasm and there is always plenty of fun and good humour. Whenever I have taken my mother out, the staff are so pleased to see her on our return and always keen to hear what she has been up to. Most importantly, we have peace of mind that she is being well cared for in a homely environment.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from Elaine A (Wife of Resident) published on 16 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful residence. The experience has made a great difference to my husband.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your incredible comments and such high praise. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from June G (Sister of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day my sister entered Bourne Wood Manor, she has been carefully looked after, with love and support. The staff are truly 100% caring. Any ups and down's my sister has, the staff are there helping and understanding and calming her down.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We believe everyone at Bourne Wood Manor goes the extra mile and for you to recognise this is invaluable to our team.
We endeavour to provide the very best care for our residents, thank you for your kind words.

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Review from M P (Niece of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and helpful staff. Great having the bistro (helps getting auntie out of her room!). Exercise class and communion service are much appreciated. Food really good, lovely room and a beautiful garden (interesting to walk around).
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from Ali H (Daughter of Resident) published on 17 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent two weeks at Bourne Wood Manor for respite care and had a wonderful stay. All staff were extremely friendly and caring and nothing was too much trouble. The care he received was fantastic and his room was delightful. The food was superb. We would highly recommend Bourne Wood Manor.
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Review from Viv B (Friend of Resident) published on 1 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited our friend who has recently moved into Bourne Wood. We were so impressed! Every member of staff we met was friendly and helpful. Nothing was too much trouble! We stayed for lunch with her - the food was really lovely and beautifully presented. The staff are amazing, the home is like a comfortable
hotel with thoughtful ‘homely’ touches. I’m so pleased our friend is being cared for in such a wonderful environment.
Thank you!
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Review from Jeremy L (Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been made to feel very welcome by all staff at Bourne Wood Manor. It is a very comfortable setting with two lovely gardens and well looked after paths and other seating areas. My room is large with a patio to the pathways and an ensuite wet room is a welcome facility which means that I can shower
independently, although I am confident that I could call on assistance if required. The food is better than I expected and the menu is varied and interesting.
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Review from Stephanie C (Daughter of Resident) published on 16 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at Bourne Wood Manor enough for their care, compassion and professionalism showed to my late father. Although he was only at the home two weeks before he died aged 92, the dedication of all the carers and staff was exceptional. Nothing was too much trouble and we as a family
were made so welcome. The other residents were delightful and it was clear that they all enjoyed the activities and friendly, caring environment provided at Bourne Wood. We were able to be with my dad in the days before he died and the staff ensured that we had the time, space and support to ensure he had a lovely, peaceful death in a beautiful, calm environment with superb medical support. I would not hesitate to recommend this home to anyone thinking about care for the elderly. I am certainly booking my place when the time comes! Thanks to all of you.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your father during the latter stage of his life, he is missed by all of the team here at Bourne Wood Manor. I will pass these on to the team who will really appreciate your kind words.

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Review from N H (Respite Resident) assisted by family/friend published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my two-week stay. The home is well run. The staff are friendly, helpful and supportive. There is a good selection of activities to take part in and we were encouraged to do so. Would recommend this home.
Reply from cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from Simon R (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We looked at seven care homes. Some were like hospitals, some very traditional, but Bourne Wood is purpose-built, luxurious and more like a hotel. I am going to put my own name on the resident list! My mum improved during her respite period, proper administration of medication and three meals a day,
made a huge difference to her anxiety and demeanour. I can assure anyone that this is the place to be.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from Marie R (Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved into Bourne Wood Manor Care Home, to help look after my husband who suffered from Parkinsons'. Since he died I am more than happy to stay here as everyone is very kind and looks after me well. I enjoy the food. The way they keep us entertained and feel relaxed about living here.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We are so pleased that you love living at Bourne Wood Manor and that you feel well cared for. You are a pleasure to be with and you make new residents feel so welcome too. We love your cheerful smile and personality and it is a privilege for all of the staff to be able to continue ensuring that you have a wonderful life at Bourne Wood Manor.

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Review from E B (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy here and has lived here for over four years and considers it her home. It's a lovely, friendly place and is getting back to normal after covid, which is lovely. We have just spent a lovely afternoon with Mum, celebrating the queen's jubilee. The staff worked very hard to give everyone
a good time.
Reply from Cheryl Williams, Home manager at Bourne Wood Manor Care Home

We're delighted your mum has settled into her new home here at Bourne Wood and we thoroughly enjoy spending time with her!
We always appreciate individuals taking the time to give such wonderful feedback. We are delighted you both enjoyed the Jubilee celebrations, it was such a wonderful day. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from P A (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a resident at Bourne Wood Manor Care Home for just over two years and feels so at home that the thought of going back to her old flat has gone completely from her mind. The care of the staff is exceptional and nothing is ever too much trouble. It is so nice to hear my mother laugh
her way through the day with the staff. As a relative, I am always made to feel so welcome and the reassurance that my mother is happy, safe and well cared for gives me total peace of mind. Thank you, to you all.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your incredible comments. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback. We're delighted your mum has settled into her new home here at Bourne Wood and we thoroughly enjoy spending time with her!

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Review from Clive E (Son of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother loves it here in Bourne Wood. The staff are genuinely caring and the purpose-built building and facilities are excellent. After 4 weeks of respite here my mother was no longer afraid of moving into care permanently and losing her perceived independence. She was finally able to admit that she
was struggling at home and a danger to herself. The stimulating activities, the tasty food, the social interactions with staff and residents, the respect and the feeling of safety she gets here more than compensated. She was actually really happy to return!
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you so much for taking the time to write such an amazing review. We're so grateful for your appreciation. I shall ensure I pass on your feedback to the wider team. It really is our pleasure to care for your mother, she is wonderful!.

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Review from Elizabeth S (Respite Resident) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Great care and attention. Lovely happy staff.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

What wonderful praise. Thank you so much Elizabeth! I will be sure to share your feedback with my team. It is fantastic to hear that you enjoying being part of the Bourne Wood Manor family and we certainly love having you here.

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Review from G S (Daughter of Resident) published on 1 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed at Bourne Wood for respite care following an operation. She received excellent care in a lovely environment. The staff are kind, caring and friendly, and nothing is too much trouble. My mum really enjoyed her stay.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations, and the team will be thrilled to receive this feedback.

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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Bourne Wood Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Bourne Wood Manor Care Home is calculated as follows: ( (265 Excellents x 5) + (111 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 378 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourne Wood Manor Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (2)

Cheryl

Cheryl Williams

Job Title: Home Manager Joined: 2019

Hello, my name is Cheryl, and I am the Home Manager here at Bourne Wood Manor. I joined the team in 2019 as deputy manager and was promoted to home manager in 2020.

Annie

Annie Russell

Job Title: Client Services Manager Joined: 2024

Hello, my name is Annie Russell, and I am the Client Service Manager here at Bourne Wood Manor.


I studied at Godalming College, where I completed A-levels in Sociology and Hospitality. Through my studies, I developed strong customer service skills and consistently achieved high targets. My educational background has given me a solid foundation in understanding people and meeting their needs effectively.


I started working in the care sector due to my personal experience of helping my family find care for my grandparents. This experience has been deeply impactful and has equipped me with the qualities needed to be a trustworthy and compassionate person to speak to. It has also fuelled my passion for providing the best possible care and support to residents and their families.


In my free time, I enjoy spending quality moments with my friends and family. We love going on new adventures, whether it is exploring new places, trying out new activities or simply enjoying each other's company. These experiences have enriched my life and have helped me to become a more empathetic and understanding person.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourne Wood Manor Care Home to verify any information. View our terms and conditions. Bourne Wood Manor Care Home has an Enhanced Service - more info.