
From the start, the experience with Bourne Wood has been excellent.M P(Son of Resident/Service User)

A lovely residential care home with clean, bright, comfy surroundingsP C(Niece of Resident/Service User)

At the end of the day, Mummy feels loved, cared for and secure, what more could we ask!Caroline T(Daughter of Resident/Service User)

From the start, the experience with Bourne Wood has been excellent.M P(Son of Resident/Service User)

A lovely residential care home with clean, bright, comfy surroundingsP C(Niece of Resident/Service User)

At the end of the day, Mummy feels loved, cared for and secure, what more could we ask!Caroline T(Daughter of Resident/Service User)

Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and around Surrey. Open since 2017, Bourne Wood Manor provides care for up to 64 residents across two separate floors of accommodation. All Bourne Wood Manor residents benefit from living in a caring environment with spacious private ensuite bedrooms and various...
Care Provided by Bourne Wood Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Bourne Wood Manor Care Home for full pricing details and T&Cs.
Contact Bourne Wood Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Cheryl Williams (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Visiting
- Visitors welcome at any time.
Parking
- Ample parking available on site.
Bourne Wood Manor Care Home Reviews (137)
Bourne Wood Manor Care Home has a Review Score of 9.7 (9.743) out of 10, based on 32 reviews in the last 2 years.
Over all time Bourne Wood Manor Care Home has 137 reviews.
Fantastic purpose-built home with top-notch facilities and decoration. Management and all staff engage well with residents and visitors. Excellent entertainment program and purpose-built cinema. I am told (by my wife) that the food is very good and certainly there is an enthusiastic rush at meal times! I believe a little short-staffed but am ensured that a strategy is in place to rectify it.
Bourne Wood Manor Care Home provides a pleasant environment and welcomed my elderly mother and provided excellent care and as she says she is treated with such dignity. The staff are so helpful, kind and friendly. She is fortunate to have a room that leads out to a well-kept garden and enhances the feeling of space. Wonderful food is provided beautifully presented. The activities are well thought out and much enjoyed by the residents. The laundry has been a bit of a problem as clothes have been lost possibly inadequately labelled. A very caring home for the elderly.
My mother's mental being has definitely improved since she has stayed in the home.
Whilst the home has met most expectations we have experienced a few issues. For example, communication across and between departments is not great. It has been difficult to get a clear understanding of her wellbeing and admin issues are dealt by teams emailing each other rather than talking face to face. We have an ongoing issue trying to get a hearing aid replaced. None of the staff took ownership of the issue despite me asking and having arranged a solution.
We could not be happier with the care our mother receives at Bourne Wood Manor. To have to put our mother in a home was such a heartbreaking decision but to know she's has been so well cared for makes the world of difference. The staff here are genuinely amazing and caring, they are so helpful and nothing is too much trouble.
We loved the look of Bourne Wood when it was first built, so when the time came for Dad to get extra help it was our obvious choice. We were surprised at how well he settled in, even though initially he wasn’t sure. It is such a relief to know all his needs are being taken care of.
Thank you for sharing your experience of our home. It is our pleasure to care for your father. Warm regards, Cheryl
We were able to sit outside in the garden and chat and reminisce about the old times we had shared. We also had a walk around looking at the flowers that people had grown in the lovely garden.
Whilst I was there the activities ladies were helping people join in with an art session on the patio and they were having great fun and obviously enjoying it.
My friend still seems very happy here and has made friends with a some other people. Everybody seemed well looked after and content. It was hard to say goodbye again.
I came to the care home for an eight-week stay. It was clean, and the facilities were good. I thought because of Covid, things were difficult, but the food was quite bland and always similar. The staff are required to do too much, so aren't always able to assist in detail with more complex matters. This can lead to some tension and disagreement, which is unfortunate, as everyone is trying to do their best. I am grateful for the help I received, however. Thank you.
Thank you for taking the time to review our home. We are surprised to hear that the food did not meet your expectations as our Chef always has plenty of compliments and provides a varied menu that changes daily. We certainly take on board your comments however and we will use the feedback...
The Bourne Wood Manor might be for an excellent place for residents with no mental issues but not so good for people with dementia.
It was clean, warm and safe with helpful staff and everybody working hard to do the right thing.
The staff were very caring and attentive.
What a lovely place.
We did this during a Covid lockdown period which meant we were unable to visit the home and had to rely on virtual tours, and brochures.
Our main contact with the home was with the client services manager who was a great help and supported us through Mother's induction to the home in a friendly but professional way. This has been the case with all other staff members we have interacted with since Mother entered the home.
Mother is happy in the home and enjoys the company of other residents. This was one of the reasons we decided on residential care as after losing her husband of 67 years Mother's main fear was of loneliness.
I am pleased we were able to support Mums' transition into our home so well. Thank you for sharing your experience.
I have found the level of care and attention at Bourne Wood Manor to be extremely good especially during lockdown, where all members of staff have been very helpful and kept me informed of mum's wellbeing and care needs. On the occasions that I have managed to visit under strict Covid regulations, mum has had constant visits from staff for care monitoring and catering needs, so is always being attended to. Everyone is always ready to help and I always receive a warm welcome on arrival. A very nice atmosphere and environment.
The car park is very small.
I appreciated that I was required to add additional and personal information about my mother, so that all staff could and did know about her needs and wishes.
We found the staff very caring and kind. The care home is beautiful and we would certainly use again.
October 2020 was a special month for my mother as it included her birthday of 100 years. This review formally relates to this event. The care home was outstanding in the way in which they staged this event for her and on our behalf. The visitor's dining room was beautifully decorated, a cake was made looking splendid and there were generous gifts of flowers, prosecco and chocolates. All the staff we met on that day were so welcoming to us making a day we worried about simply wonderful. Thank you.
Thank you.
This has been my second visit of 2/3 weeks convalescence after a small operation. I have received nothing but kindness and care during this time with a lovely room overlooking the garden. I am always happy here and feel sad at having to leave. many thanks to everyone at Bourne Wood Manor. I do hope I'll be able to come again for rest and care.
The home has coped extremely well during the lockdown. two managers have left but a new one has started in October and a completely new management team set up. I feel that once settled they will be excellent as the home now needs stability. The food has kept to its excellent high standard. Activities section needs sorting out as this is so important for the residents, especially as visitors are limited at the moment. very high standard of care.
My father has been happy and l have felt confident having left him in their care.
I would recommend Bourne Wood Manor to others in a similar situation.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 September 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (20) & Events (3)
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
We celebrated day one of our Porthavenbury Care Home Open Week at Bourne Wood Manor Care Home with our very own sausage and cider festival! We had a fantastic performance...
- 26 May 2026
This month, we celebrate International Nurses Day, so we treated our incredible nurse, Alisha, and our Clinical Deputy Manager, Lynn, to goodie bags. We also included cards made by our...
- 01 Aug 2026Organiser: Bourne Wood Manor Care Home
- 27 Aug 2026Organiser: Bourne Wood Manor Care Home
- 25 Sep 2026Organiser: Bourne Wood Manor Care Home
Awards / Recognitions (17)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Bourne Wood Manor Care Home
Accreditations
There are no accreditations posted yet for Bourne Wood Manor Care Home.
Meet the Team (2)

Hello, my name is Cheryl, and I am the Home Manager here at Bourne Wood Manor. I joined the team in 2019 as deputy manager and was promoted to home manager in 2020.

Hello, my name is Annie Russell, and I am the Client Service Manager here at Bourne Wood Manor.
I studied at Godalming College, where I completed A-levels in Sociology and Hospitality. Through my studies, I developed strong customer service skills and consistently achieved high targets. My educational background has given me a solid foundation in understanding people and meeting their needs effectively.
I started working in the care sector due to my personal experience of helping my family find care for my grandparents. This experience has been deeply impactful and has equipped me with the qualities needed to be a trustworthy and compassionate person to speak to. It has also fuelled my passion for providing the best possible care and support to residents and their families.
In my free time, I enjoy spending quality moments with my friends and family. We love going on new adventures, whether it is exploring new places, trying out new activities or simply enjoying each other's company. These experiences have enriched my life and have helped me to become a more empathetic and understanding person.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourne Wood Manor Care Home to verify any information. View our terms and conditions. Bourne Wood Manor Care Home has an Enhanced Service -more info.