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Bourne Wood Manor Care Home

West Street, Farnham, Surrey GU9 7AP
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From the start, the experience with Bourne Wood has been excellent.M P(Son of Resident/Service User)
Bourne Wood Manor Care Home, Farnham
A lovely residential care home with clean, bright, comfy surroundingsP C(Niece of Resident/Service User)
Bourne Wood Manor Care Home, Farnham
At the end of the day, Mummy feels loved, cared for and secure, what more could we ask!Caroline T(Daughter of Resident/Service User)
Bourne Wood Manor Care Home, Farnham

Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and around Surrey. Open since 2017, Bourne Wood Manor provides care for up to 64 residents across two separate floors of accommodation. All Bourne Wood Manor residents benefit from living in a caring environment with spacious private ensuite bedrooms and various...  

Care Provided by Bourne Wood Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,990N/A
Nursing CareFrom £2,244N/A

The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.

Their Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.

This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.

For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.

Please call them to discuss availability and arrange a visit.

Contact Bourne Wood Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Cheryl Williams (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Bourne Wood Manor Care Home Reviews (137)

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9.7

Bourne Wood Manor Care Home has a Review Score of 9.7 (9.743) out of 10, based on 32 reviews in the last 2 years. Over all time Bourne Wood Manor Care Home has 137 reviews.

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Showing 137 reviews matching selected criteria
Review from A K (Husband of Resident) published on 6 December 2021 Submitted via Postal Card
Overall Experience

Fantastic purpose-built home with top-notch facilities and decoration. Management and all staff engage well with residents and visitors. Excellent entertainment program and purpose-built cinema. I am told (by my wife) that the food is very good and certainly there is an enthusiastic rush at meal times! I believe a little short-staffed but am ensured that a strategy is in place to rectify it.

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Review from S D (Daughter of Resident) published on 16 November 2021 Submitted via Postal Card
Overall Experience

Bourne Wood Manor Care Home provides a pleasant environment and welcomed my elderly mother and provided excellent care and as she says she is treated with such dignity. The staff are so helpful, kind and friendly. She is fortunate to have a room that leads out to a well-kept garden and enhances the feeling of space. Wonderful food is provided beautifully presented. The activities are well thought out and much enjoyed by the residents. The laundry has been a bit of a problem as clothes have been lost possibly inadequately labelled. A very caring home for the elderly.

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Review from John B (Son of Resident) published on 10 November 2021 Submitted via Website
Overall Experience
We chose this home because of an experience of another home run by the same provider, as well as the services and the rooms that they offer. The latter was the most important as we wanted a ground floor room that opened up into a garden that included trees in the view. My mum really likes our choice.
My mother's mental being has definitely improved since she has stayed in the home.

Whilst the home has met most expectations we have experienced a few issues. For example, communication across and between departments is not great. It has been difficult to get a clear understanding of her wellbeing and admin issues are dealt by teams emailing each other rather than talking face to face. We have an ongoing issue trying to get a hearing aid replaced. None of the staff took ownership of the issue despite me asking and having arranged a solution.

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Review from N R (Daughter of Resident) published on 1 November 2021 Submitted via Postal Card
Overall Experience

We could not be happier with the care our mother receives at Bourne Wood Manor. To have to put our mother in a home was such a heartbreaking decision but to know she's has been so well cared for makes the world of difference. The staff here are genuinely amazing and caring, they are so helpful and nothing is too much trouble.

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Review from Alasdair H (Son of Resident) published on 14 October 2021 Submitted via Website
Overall Experience

We loved the look of Bourne Wood when it was first built, so when the time came for Dad to get extra help it was our obvious choice. We were surprised at how well he settled in, even though initially he wasn’t sure. It is such a relief to know all his needs are being taken care of.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for sharing your experience of our home. It is our pleasure to care for your father. Warm regards, Cheryl

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Review from Kim E (Friend of Resident) published on 26 July 2021 Submitted via Website
Overall Experience
I recently visited my friend at the home after nearly a year of not seeing her due to Covid and not living near enough to travel. It was just as welcoming as my previous visits and staff took the time to speak to me, offering coffee and cake in the lovely bistro area.
We were able to sit outside in the garden and chat and reminisce about the old times we had shared. We also had a walk around looking at the flowers that people had grown in the lovely garden.
Whilst I was there the activities ladies were helping people join in with an art session on the patio and they were having great fun and obviously enjoying it.

My friend still seems very happy here and has made friends with a some other people. Everybody seemed well looked after and content. It was hard to say goodbye again.

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Review from J T (Resident / Service User) published on 10 May 2021 Submitted via Postal Card
Overall Experience

I came to the care home for an eight-week stay. It was clean, and the facilities were good. I thought because of Covid, things were difficult, but the food was quite bland and always similar. The staff are required to do too much, so aren't always able to assist in detail with more complex matters. This can lead to some tension and disagreement, which is unfortunate, as everyone is trying to do their best. I am grateful for the help I received, however. Thank you.

Reply from Cheryl Williams, Deputy Manager at Bourne Wood Manor Care Home

Thank you for taking the time to review our home. We are surprised to hear that the food did not meet your expectations as our Chef always has plenty of compliments and provides a varied menu that changes daily. We certainly take on board your comments however and we will use the feedback...  

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Review from Joanna S (Wife of Resident) published on 4 May 2021 Submitted via Website
Overall Experience
My husband, who has dementia, spent four weeks as a respite resident in Bourne Wood Manor. The site is beautifully furnished, with excellent facilities. These, however, do not match the care my husband experienced. For four weeks he had not been shaven or had his fingernails cut. His state of personal hygiene left a lot to wish for. Nobody helped him to get dressed either, despite me asking the carers to do so as he finds this difficult and confusing. It would have been better if he had had help with washing rather than waiting service at the dining table. His mental and physical needs were not addressed at all as they are not tailored to the resident's needs and abilities.

The Bourne Wood Manor might be for an excellent place for residents with no mental issues but not so good for people with dementia.

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Review from Stephen S (Brother-in-law of Resident) published on 30 April 2021 Submitted via Website
Overall Experience
Bourne Wood provided good, stable accommodation for an 8-week stay between release from hospital and a return to Australia.

It was clean, warm and safe with helpful staff and everybody working hard to do the right thing.

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Review from Geoff W (Son of Resident) published on 26 April 2021 Submitted via Website
Overall Experience
We were looking for a place for my 96-year-old mother and we’re delighted with Bourne Wood Manor. The facilities are excellent and modern. She had a lovely sunny room on the ground floor with a small patio.
The staff were very caring and attentive.

What a lovely place.

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Review from Mark K (Son of Resident) published on 23 April 2021 Submitted via Website
Overall Experience
My brother and I had to make the difficult decision of moving our mother into a care home.
We did this during a Covid lockdown period which meant we were unable to visit the home and had to rely on virtual tours, and brochures.
Our main contact with the home was with the client services manager who was a great help and supported us through Mother's induction to the home in a friendly but professional way. This has been the case with all other staff members we have interacted with since Mother entered the home.

Mother is happy in the home and enjoys the company of other residents. This was one of the reasons we decided on residential care as after losing her husband of 67 years Mother's main fear was of loneliness.

Reply from Monika Patel, Client Services Manager at Bourne Wood Manor Care Home

I am pleased we were able to support Mums' transition into our home so well. Thank you for sharing your experience.

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Review from Susan M (Daughter of Resident) published on 19 April 2021 Submitted via Website
Overall Experience

I have found the level of care and attention at Bourne Wood Manor to be extremely good especially during lockdown, where all members of staff have been very helpful and kept me informed of mum's wellbeing and care needs. On the occasions that I have managed to visit under strict Covid regulations, mum has had constant visits from staff for care monitoring and catering needs, so is always being attended to. Everyone is always ready to help and I always receive a warm welcome on arrival. A very nice atmosphere and environment.

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Review from Catherine H (Daughter-in-law of Resident) published on 19 April 2021 Submitted via Website
Overall Experience
My mother-in-law went into Bourne Wood Manor direct from hospital and at very short notice when we realised that a care home was the only viable option. The admission process was very straightforward and efficient which was a huge relief to me. Bourne Wood Manor is beautifully appointed, more like a comfortable hotel than a care home (and the prices reflect this). My mother-in-law was suffering from a particularly debilitating condition and was unable to enjoy any of the lovely facilities available to residents. However, she was looked after very well. The laundry service is superb, along with the hairdressing and the food was excellent. Sadly my mother-in-law passed away after six months in Bourne Wood Manor having become rather confused at the end. Despite Covid restrictions and not being able to see her at all myself, I am confident that Bourne Wood Manor made her last days as comfortable as possible.

The car park is very small.

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Review from Michael N (Son of Resident) published on 26 January 2021 Submitted via Website
Overall Experience
Bourne Wood were fast and efficient to respond to my need to accommodate my mother at short notice.

I appreciated that I was required to add additional and personal information about my mother, so that all staff could and did know about her needs and wishes.

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Review from Kay F (Wife of Resident) published on 21 December 2020 Submitted via Postal Card
Overall Experience

We found the staff very caring and kind. The care home is beautiful and we would certainly use again.

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Review from J F (Son of Resident) published on 24 November 2020 Submitted via Postal Card
Overall Experience

October 2020 was a special month for my mother as it included her birthday of 100 years. This review formally relates to this event. The care home was outstanding in the way in which they staged this event for her and on our behalf. The visitor's dining room was beautifully decorated, a cake was made looking splendid and there were generous gifts of flowers, prosecco and chocolates. All the staff we met on that day were so welcoming to us making a day we worried about simply wonderful. Thank you.

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Review from K F (Granddaughter of Resident) published on 24 November 2020 Submitted via Postal Card
Overall Experience
Really lovely care home and staff. Grandma seems very settled and happy. 100th Birthday celebration was made really special by the staff, lovely homemade cake.

Thank you.

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Review from S H (Respite Resident) published on 24 November 2020 Submitted via Postal Card
Overall Experience

This has been my second visit of 2/3 weeks convalescence after a small operation. I have received nothing but kindness and care during this time with a lovely room overlooking the garden. I am always happy here and feel sad at having to leave. many thanks to everyone at Bourne Wood Manor. I do hope I'll be able to come again for rest and care.

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Review from S R (Daughter of Resident) published on 24 November 2020 Submitted via Postal Card
Overall Experience

The home has coped extremely well during the lockdown. two managers have left but a new one has started in October and a completely new management team set up. I feel that once settled they will be excellent as the home now needs stability. The food has kept to its excellent high standard. Activities section needs sorting out as this is so important for the residents, especially as visitors are limited at the moment. very high standard of care.

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Review from Deana T (Daughter of Resident) published on 23 November 2020 Submitted via Website
Overall Experience
The staff have been caring for my father with dementia. I have been impressed by their close attention to his needs.
My father has been happy and l have felt confident having left him in their care.

I would recommend Bourne Wood Manor to others in a similar situation.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 September 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (20) & Events (3)

News
  • 14 Jul 2026

    We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...

  • 26 Jun 2026

    We celebrated day one of our Porthavenbury Care Home Open Week at Bourne Wood Manor Care Home with our very own sausage and cider festival! We had a fantastic performance...

  • 26 May 2026

    This month, we celebrate International Nurses Day, so we treated our incredible nurse, Alisha, and our Clinical Deputy Manager, Lynn, to goodie bags. We also included cards made by our...

Upcoming Events

Awards / Recognitions (17)

Accreditations

There are no accreditations posted yet for Bourne Wood Manor Care Home.

Meet the Team (2)

Cheryl Williams
Cheryl WilliamsJob Title:Home ManagerJoined: 2019

Hello, my name is Cheryl, and I am the Home Manager here at Bourne Wood Manor. I joined the team in 2019 as deputy manager and was promoted to home manager in 2020.

Annie Russell
Annie RussellJob Title:Client Services ManagerJoined: 2024

Hello, my name is Annie Russell, and I am the Client Service Manager here at Bourne Wood Manor.

I studied at Godalming College, where I completed A-levels in Sociology and Hospitality. Through my studies, I developed strong customer service skills and consistently achieved high targets. My educational background has given me a solid foundation in understanding people and meeting their needs effectively.

I started working in the care sector due to my personal experience of helping my family find care for my grandparents. This experience has been deeply impactful and has equipped me with the qualities needed to be a trustworthy and compassionate person to speak to. It has also fuelled my passion for providing the best possible care and support to residents and their families.

In my free time, I enjoy spending quality moments with my friends and family. We love going on new adventures, whether it is exploring new places, trying out new activities or simply enjoying each other's company. These experiences have enriched my life and have helped me to become a more empathetic and understanding person.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourne Wood Manor Care Home to verify any information. View our terms and conditions. Bourne Wood Manor Care Home has an Enhanced Service -more info.