Bourne Wood Manor Care Home

Mum has been a resident since the beginning of January. She was quite nervous and unsure about moving here, but has settled in really well over the 2 months. All of the staff have been very kind and supportive. Due to this, Mum is becoming increasingly involved in the group activities that are put on each day. She seems very happy interacting with all of the staff and residents.

Bourne Wood provides an excellent care setting with hotel standard accommodation. They do their utmost to tailor the care experience to the individual resident. Overall the level of service is excellent and my uncle is as happy as he can be in a care setting.

Am well cared for.

My dad arrived at Bourne Wood in February 2018, it became his home as my mum passed away in 2019. Since he arrived he has had excellent care over more than three years. I was away on holiday when my dad passed away. The staff were amazing with communication to both myself and my son. As well as now missing my dad I am also missing going in and chatting with staff. They have become like family!

Fantastic purpose-built home with top-notch facilities and decoration. Management and all staff engage well with residents and visitors. Excellent entertainment program and purpose-built cinema. I am told (by my wife) that the food is very good and certainly there is an enthusiastic rush at meal times! I believe a little short-staffed but am ensured that a strategy is in place to rectify it.

Bourne Wood Manor Care Home provides a pleasant environment and welcomed my elderly mother and provided excellent care and as she says she is treated with such dignity. The staff are so helpful, kind and friendly. She is fortunate to have a room that leads out to a well-kept garden and enhances the feeling of space. Wonderful food is provided beautifully presented. The activities are well thought out and much enjoyed by the residents. The laundry has been a bit of a problem as clothes have been lost possibly inadequately labelled. A very caring home for the elderly.

Whilst the home has met most expectations we have experienced a few issues. For example, communication across and between departments is not great. It has been difficult to get a clear understanding of her wellbeing and admin issues are dealt by teams emailing each other rather than talking face to face. We have an ongoing issue trying to get a hearing aid replaced. None of the staff took ownership of the issue despite me asking and having arranged a solution.

We could not be happier with the care our mother receives at Bourne Wood Manor. To have to put our mother in a home was such a heartbreaking decision but to know she's has been so well cared for makes the world of difference. The staff here are genuinely amazing and caring, they are so helpful and nothing is too much trouble.

We loved the look of Bourne Wood when it was first built, so when the time came for Dad to get extra help it was our obvious choice. We were surprised at how well he settled in, even though initially he wasn’t sure. It is such a relief to know all his needs are being taken care of.

My friend still seems very happy here and has made friends with a some other people. Everybody seemed well looked after and content. It was hard to say goodbye again.

I came to the care home for an eight-week stay. It was clean, and the facilities were good. I thought because of Covid, things were difficult, but the food was quite bland and always similar. The staff are required to do too much, so aren't always able to assist in detail with more complex matters. This can lead to some tension and disagreement, which is unfortunate, as everyone is trying to do their best. I am grateful for the help I received, however. Thank you.

The Bourne Wood Manor might be for an excellent place for residents with no mental issues but not so good for people with dementia.

It was clean, warm and safe with helpful staff and everybody working hard to do the right thing.

What a lovely place.

Mother is happy in the home and enjoys the company of other residents. This was one of the reasons we decided on residential care as after losing her husband of 67 years Mother's main fear was of loneliness.

I have found the level of care and attention at Bourne Wood Manor to be extremely good especially during lockdown, where all members of staff have been very helpful and kept me informed of mum's wellbeing and care needs. On the occasions that I have managed to visit under strict Covid regulations, mum has had constant visits from staff for care monitoring and catering needs, so is always being attended to. Everyone is always ready to help and I always receive a warm welcome on arrival. A very nice atmosphere and environment.

The car park is very small.

I appreciated that I was required to add additional and personal information about my mother, so that all staff could and did know about her needs and wishes.

We found the staff very caring and kind. The care home is beautiful and we would certainly use again.

October 2020 was a special month for my mother as it included her birthday of 100 years. This review formally relates to this event. The care home was outstanding in the way in which they staged this event for her and on our behalf. The visitor's dining room was beautifully decorated, a cake was made looking splendid and there were generous gifts of flowers, prosecco and chocolates. All the staff we met on that day were so welcoming to us making a day we worried about simply wonderful. Thank you.