Bourne Wood Manor Care Home

Thank you.

This has been my second visit of 2/3 weeks convalescence after a small operation. I have received nothing but kindness and care during this time with a lovely room overlooking the garden. I am always happy here and feel sad at having to leave. many thanks to everyone at Bourne Wood Manor. I do hope I'll be able to come again for rest and care.

The home has coped extremely well during the lockdown. two managers have left but a new one has started in October and a completely new management team set up. I feel that once settled they will be excellent as the home now needs stability. The food has kept to its excellent high standard. Activities section needs sorting out as this is so important for the residents, especially as visitors are limited at the moment. very high standard of care.

I would recommend Bourne Wood Manor to others in a similar situation.

Visited for special 100th Birthday. The staff put on a really special event for her. All Brilliant.

My 95-year-old father arranged to spend two weeks at Bourne Wood Manor to discover whether he would enjoy the care home experience. Despite the immaculate surroundings and very good food, he did not enjoy his stay. He found a lack of congenial company made it a lonely time. The care staff, while efficient, woke him very early (7 am) to administer his daily medication; when he asked for it to be given later he was told it was not convenient to them to do so. At no time did anyone give him any sort of indoctrination and he felt as though he had arrived and just been dumped in his room. He somewhat resented being spoken to very loudly and as though he had cognitive problems. He asked me to arrange for him to leave before the end of his two weeks, and at no point at that time, or indeed after his departure did anybody come to debrief him and ask about his stay, or to say goodbye. He was very disappointed all round and has told his family he does not wish ever to live in a care home.

Mother was moved from another area. She has settled well and is always smiling. She seems content and clean and seems happy when I visit. She is suffering from vascular dementia and is none communicative now. She is well looked after and fed well and has put weight on since moving in September. Staff very helpful and friendly.

The decor is superb. They maintain excellent standards in all areas of carer. The staff always look happy and are welcoming. Faultless in a very difficult time.

Thank you so much.

We have been extremely pleased with Bourne Wood and all of the staff. We were quite worried because mum had gone to the home straight from hospital and because of the Covid crisis we weren't able to settle her in and visit. However, we had nothing to worry about because the staff are fantastic and nothing is too much trouble. They totally and effectively supported her transition from hospital at a very difficult time. Anything that we request is dealt with promptly and with grace and we know that our mum is happy. We knew from the minute we stepped in through the door that we liked Bourne Wood, it has such a lovely atmosphere and friendly faces. Nothing is ever too much trouble. We can't thank you enough, especially during this crisis!

Kind regards

Can't fault the care and attention, but the car parking is abysmal. it needs attention.

Having recently been diagnosed with Alzheimer's, mum moved into Bourne Wood Manor three months ago. She has settled in really well and we are both happy. She is looking forward to Christmas with her new friends. Bourne Wood Manor has a lovely atmosphere. Mum enjoys walking to the bistro and watching films in the cinema. she very much disliked having carers forever in and out of her flat. Now she feels like she's permanently on holiday in a good hotel!.

Bourne Wood Manor stepped in when I needed them the most and were incredibly supportive and understanding. The staff are all amazing and are so good with my mother who appears to be very fond of them. Mum seems to have bloomed since moving in and is much happier than she was at home. There are laughs in abundance here and much happiness. A wonderful place that gives much peace of mind.

My Mother in Law seems to have settled in very quickly in this lovely care home. She looks very well, no longer anxious or depressed and seems very happy here.

All in all I could not have wished for a better outcome. All the early days worries have gone.

Since moving to Bourne Wood Manor Care Home, my grandmother has become happy again. There is so much on offer of her, activity-wise, that she is starting to live again! The staff are professional and friendly and the home is beautifully decorated and cosy. We enjoy visiting here and do not hesitate in bringing the children ad dogs with us. Thank you for looking after my grandmother so wonderfully.

It was lovely to see Mum so upbeat and happy. She has enjoyed her stay and I am sure she will be back for more stays. Excellent standards.

My sister and I came to visit our Mother for the day and stayed for lunch. We were so well looked after and food amazing.

Wonderful care with spacious rooms, excellent facilities. Staff always hands-on. Nothing is too much trouble!