Bourne Wood Manor Care Home

West Street, Farnham GU9 7AP
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9.7 123 Reviews
  • Bourne Wood Manor Care Home, Farnham
Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and around Surrey. Open since 2017, Bourne Wood Manor provides care for up to 64 residents across two separate floors of accommodation. All Bourne Wood Manor residents benefit from living in a caring environment with spacious private ensuite bedrooms and various communal areas, including multiple living and dining rooms, a café, cinema, hairdressing salon and nail bar, a dedicated activities and wellbeing room and even a private dining room for celebrating special occasions. Bourne Wood Manor also has an award-winning, secure wrap-around garden perfect for relaxing, enjoying a gentle stroll or taking part in a spot of gardening. The team at Bourne Wood Manor are expertly trained and committed to providing exceptional care while promoting independence and personal choice.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cheryl Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Bourne Wood Manor Care Home Reviews (123)

9.7

Bourne Wood Manor Care Home has a Review Score of 9.7 (9.696) out of 10, based on 32 reviews in the last 2 years.
Over all time Bourne Wood Manor Care Home has 123 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bourne Wood Manor Care Home
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Total of 123, showing 101-120
Review from L W (Daughter of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I came to visit our Mother for the day and stayed for lunch. We were so well looked after and food amazing.
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Review from C A (Sister of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care with spacious rooms, excellent facilities. Staff always hands-on. Nothing is too much trouble!
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Review from J H (Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my first experience of residential care. The staff and facilities are excellent.
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Review from M R (Daughter of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A pleasant place to come to, where staff are friendly and know the residents. Ideas are listened to and if appropriate initiated.
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Review from Karen H (Daughter of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service and understanding we have received from a certain member of staff has blown us away. We have looked at a huge number of homes. By this staff member's understanding and empathy made us move our mother to Bourne Wood Manor.
Now we are here, the care she has received so far is great. Another
staff member stands out as a phenomenal carer, along with one other.
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Review from P C (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home but expensive. Only criticism is handover not great, too many diaries which are not always read. Mum very happy there despite having had to leave her home.
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Review from J K (Husband of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good standards set in all areas.
Good attentive staff.
Food acceptable.
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Review from Faye O (Respite Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As my son and daughter-in-law were due to go on holiday I arranged to enter Bourne Wood Manor Care Home for 2 weeks respite. In the home I received the best of care and attention from all the staff. The food was good, especially the delicious, home made soups. I returned home feeling pleased I had decided
on the respite break.
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Review from R H (Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident in bourne wood Manor for 17 months. It is a very pleasant home with large personal rooms. Of course, nothing is like home but this is very near. What more can we ask for? Good food, warmth, smiles and care.
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Review from Jessie J (Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased and happy to be living in Bourne Wood Manor, I definitely made the right choice.
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Review from Elizabeth T (Daughter of Resident) published on 15 May 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very disappointed with the lack of care. It may be 5 star, as they claim, in appearance, but not in the provision of care. It was a DIY experience for nursing. In my opinion only having one nurse on shift, even though that nurse did her best, lacked foresight into the changing needs of residents. A
home with poor leadership. The management was brusque, abrupt and at times rude. Not an experience I would wish to repeat.
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Review from Lorna A (Daughter of Resident) published on 15 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Bourne Wood Manor in January 2018, with an incapacitating physical illness and died March 2019. She was as sharp as a tack.
I’m a doctor but no affiliation to Porthaven. My background is care of the critically ill. I observed Mum’s care with two eyes; one as a doctor and one as a daughter;
hard to reconcile.
I was very happy with her care.
1. Nursing care; excellent, cannot fault it. Senior nurses on duty were experienced and knew when they needed to call me, I trusted their judgement. And that’s a big trust!
2. Mental well-being; hugely important. Mum was very aware of her prognosis and the manner in which she would die. Staff were sensitive to her feelings and opinions, listening to her when she wanted to talk, yet kindly asking her if anything would help on the days she felt despair.
3. Social environment; fabulous! Mum was very sociable and chatty, loved talking and people-watching!
4. Care includes that of family. I cannot fault their kindness and sensitivity and sense of humour!
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Review from Paul B (Son of Resident) published on 15 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum became a resident in March 2018 and settled quite quickly. She enjoys the food and the outings.
Her room is comfortable but as there is so much going on, she is never in there during the day.
The Bistro is great for a coffee with Mum when we visit, such a good idea not seen in other homes.
It is so reassuring to know she is secure, happy, busy and eating well.
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Review from Susan L (Daughter of Resident) published on 15 May 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Unfortunately, I cannot recommend Bournewood Manor as a nursing home. Although Bournewood is well placed clean and elegant the nursing care leaves much to be desired.
My mother's nursing needs were not being met and there was even a lack of consistency and attention to more basic needs. I feel that
Bournewood Manor is not well led and as such the staff are not well enough supported for adequate care to be delivered. I am bitterly disappointed in the care my, mother received and for that reason am unable to rate Bournewood Manor favourably
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Review from David R (Son of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother always comments in a positive way about the ambience of the home and the care from the staff. She always thanks my sister and I for finding this home for her.


As I have found also in other care homes where relatives have been resident, the communications between relatives and staff could

be improved. It can take multiple requests before simple things are actioned. Knowing the outcome, be it care related or maintenance, can be difficult to ascertain.
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Review from Jackie G (Daughter of Resident) published on 4 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bourne Wood Manor are an exceptional team. My mother has only been a resident for a week but is already beginning to settle and smile again. She has been shown compassion and excellent care by all the staff who go out of their way to spend time with her. The management team have supported the whole
family during the transition and we are so relieved that we made the right choice for her.
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Review from Sallie M (Daughter of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot commend Bourne Wood Manor Care Home too highly. Kind, caring staff with the residents and families alike. Residents treated with dignity and patience when required nothing too much trouble and all in a well designed clean and tidy environment.
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Review from A S (Daughter of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far, so fabulous.
Mother admitted as an emergency due to a safeguarding issue.
The whole team - medical, clerical and management have been nothing short of outstanding in their kindness support and understanding to us all.
I feel confident that my mother is in the very best place, receiving the
best care as we continue the "Alzheimers journey".
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Review from S B (Grandson of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with how my nanna has settled into the home. The staff are all lovely and work hard to keep her happy and busy. The facilities are excellent and always clean. We as a family enjoy visiting, especially walking around the garden and playing games in the bistro area.
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Review from Jackie R (Daughter of Resident) published on 11 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum decided she was ready to move from her home and went to visit the nursing home on her own, she knew straight away that this was the place to live out the rest of her life.
She looked around and fell in love with everything, she made an appointment with the home straight away in order to arrange
all the necessary details so that she could move in ASAP.
One of the many things that attracted her was the beautiful decoration and the homely feel of all the rooms, the lovely fixtures and fittings in the lounges, dining rooms and the bedrooms, with each ground floor suit having patio doors to their own little gardens.
The staff are exceptional so caring and very attentive and look after mum so well nothing is to much trouble and they always have a smile.
My mother is a different person since moving into Bourne Wood Manor in June, she is so happy, enjoying every minute and getting involved with all the different activities that take place and loving all the lovely food that is served.
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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Bourne Wood Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Bourne Wood Manor Care Home is calculated as follows: ( (265 Excellents x 5) + (111 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 378 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourne Wood Manor Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (2)

Cheryl

Cheryl Williams

Job Title: Home Manager Joined: 2019

Hello, my name is Cheryl, and I am the Home Manager here at Bourne Wood Manor. I joined the team in 2019 as deputy manager and was promoted to home manager in 2020.

Annie

Annie Russell

Job Title: Client Services Manager Joined: 2024

Hello, my name is Annie Russell, and I am the Client Service Manager here at Bourne Wood Manor.


I studied at Godalming College, where I completed A-levels in Sociology and Hospitality. Through my studies, I developed strong customer service skills and consistently achieved high targets. My educational background has given me a solid foundation in understanding people and meeting their needs effectively.


I started working in the care sector due to my personal experience of helping my family find care for my grandparents. This experience has been deeply impactful and has equipped me with the qualities needed to be a trustworthy and compassionate person to speak to. It has also fuelled my passion for providing the best possible care and support to residents and their families.


In my free time, I enjoy spending quality moments with my friends and family. We love going on new adventures, whether it is exploring new places, trying out new activities or simply enjoying each other's company. These experiences have enriched my life and have helped me to become a more empathetic and understanding person.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourne Wood Manor Care Home to verify any information. View our terms and conditions. Bourne Wood Manor Care Home has an Enhanced Service - more info.