Bourne Wood Manor Care Home

West Street, Farnham GU9 7AP
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9.7 123 Reviews
  • Bourne Wood Manor Care Home, Farnham
Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and around Surrey. Open since 2017, Bourne Wood Manor provides care for up to 64 residents across two separate floors of accommodation. All Bourne Wood Manor residents benefit from living in a caring environment with spacious private ensuite bedrooms and various communal areas, including multiple living and dining rooms, a café, cinema, hairdressing salon and nail bar, a dedicated activities and wellbeing room and even a private dining room for celebrating special occasions. Bourne Wood Manor also has an award-winning, secure wrap-around garden perfect for relaxing, enjoying a gentle stroll or taking part in a spot of gardening. The team at Bourne Wood Manor are expertly trained and committed to providing exceptional care while promoting independence and personal choice.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cheryl Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Bourne Wood Manor Care Home Reviews (123)

9.7

Bourne Wood Manor Care Home has a Review Score of 9.7 (9.696) out of 10, based on 32 reviews in the last 2 years.
Over all time Bourne Wood Manor Care Home has 123 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bourne Wood Manor Care Home
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Total of 123, showing 61-80
Review from A M (Wife of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressive on all counts, especially throughout the covid period.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

I am delighted to hear such wonderful feedback for our team, thank you. Kind regards.

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Review from Melanie F (Daughter of Resident) published on 14 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy at Bourne Wood Manor. All the staff are wonderful with her. They seem to genuinely enjoy what they do. They are so patient, kind and thoughtful. There is a lot of laughter!
My mother is very fussy with her food and she loves the food. My sister and I went for lunch with my
mother and it was excellent, as good as a restaurant! Thank you.
Reply from cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We're so grateful for your appreciation. Indeed the staff are patient, kind and thoughtful and I'm proud to be part of this team. Our chef will be delighted to receive your wonderful praise.
I will pass this feedback to our staff and thank you for entrusting your mother's care with us, she is wonderful!

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Review from C G (Daughter of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident since the beginning of January. She was quite nervous and unsure about moving here, but has settled in really well over the 2 months. All of the staff have been very kind and supportive. Due to this, Mum is becoming increasingly involved in the group activities that are put on
each day. She seems very happy interacting with all of the staff and residents.
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Review from M S (Niece of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bourne Wood provides an excellent care setting with hotel standard accommodation. They do their utmost to tailor the care experience to the individual resident. Overall the level of service is excellent and my uncle is as happy as he can be in a care setting.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for such a glowing review of our home! We're thrilled that our personalised approach shines through and that your uncle is happy with us. Best wishes.

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Review from G B (Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Am well cared for.
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Review from A K (Husband of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fantastic purpose-built home with top-notch facilities and decoration. Management and all staff engage well with residents and visitors. Excellent entertainment program and purpose-built cinema. I am told (by my wife) that the food is very good and certainly there is an enthusiastic rush at meal times!
I believe a little short-staffed but am ensured that a strategy is in place to rectify it.
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Review from T C (Daughter of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad arrived at Bourne Wood in February 2018, it became his home as my mum passed away in 2019. Since he arrived he has had excellent care over more than three years. I was away on holiday when my dad passed away. The staff were amazing with communication to both myself and my son. As well as now
missing my dad I am also missing going in and chatting with staff. They have become like family!
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Review from S D (Daughter of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bourne Wood Manor Care Home provides a pleasant environment and welcomed my elderly mother and provided excellent care and as she says she is treated with such dignity. The staff are so helpful, kind and friendly. She is fortunate to have a room that leads out to a well-kept garden and enhances the
feeling of space. Wonderful food is provided beautifully presented. The activities are well thought out and much enjoyed by the residents. The laundry has been a bit of a problem as clothes have been lost possibly inadequately labelled. A very caring home for the elderly.
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Review from John B (Son of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We chose this home because of an experience of another home run by the same provider, as well as the services and the rooms that they offer. The latter was the most important as we wanted a ground floor room that opened up into a garden that included trees in the view. My mum really likes our choice.
My
mother's mental being has definitely improved since she has stayed in the home.
Whilst the home has met most expectations we have experienced a few issues. For example, communication across and between departments is not great. It has been difficult to get a clear understanding of her wellbeing and admin issues are dealt by teams emailing each other rather than talking face to face. We have an ongoing issue trying to get a hearing aid replaced. None of the staff took ownership of the issue despite me asking and having arranged a solution.
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Review from N R (Daughter of Resident) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not be happier with the care our mother receives at Bourne Wood Manor. To have to put our mother in a home was such a heartbreaking decision but to know she's has been so well cared for makes the world of difference. The staff here are genuinely amazing and caring, they are so helpful and nothing
is too much trouble.
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Review from Alasdair H (Son of Resident) published on 14 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We loved the look of Bourne Wood when it was first built, so when the time came for Dad to get extra help it was our obvious choice. We were surprised at how well he settled in, even though initially he wasn’t sure. It is such a relief to know all his needs are being taken care of.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for sharing your experience of our home. It is our pleasure to care for your father. Warm regards, Cheryl

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Review from Kim E (Friend of Resident) published on 26 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited my friend at the home after nearly a year of not seeing her due to Covid and not living near enough to travel. It was just as welcoming as my previous visits and staff took the time to speak to me, offering coffee and cake in the lovely bistro area.
We were able to sit outside in
the garden and chat and reminisce about the old times we had shared. We also had a walk around looking at the flowers that people had grown in the lovely garden.
Whilst I was there the activities ladies were helping people join in with an art session on the patio and they were having great fun and obviously enjoying it.
My friend still seems very happy here and has made friends with a some other people. Everybody seemed well looked after and content. It was hard to say goodbye again.
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Review from J T (Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to the care home for an eight-week stay. It was clean, and the facilities were good. I thought because of Covid, things were difficult, but the food was quite bland and always similar. The staff are required to do too much, so aren't always able to assist in detail with more complex matters.
This can lead to some tension and disagreement, which is unfortunate, as everyone is trying to do their best. I am grateful for the help I received, however. Thank you.
Reply from Cheryl Williams, Deputy Manager at Bourne Wood Manor Care Home

Thank you for taking the time to review our home. We are surprised to hear that the food did not meet your expectations as our Chef always has plenty of compliments and provides a varied menu that changes daily. We certainly take on board your comments however and we will use the feedback constructively to improve aspects of our service. Thank you for staying with us and we wish you the very best in your return to Australia. Cheryl.

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Review from Joanna S (Wife of Resident) published on 4 May 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
My husband, who has dementia, spent four weeks as a respite resident in Bourne Wood Manor. The site is beautifully furnished, with excellent facilities. These, however, do not match the care my husband experienced. For four weeks he had not been shaven or had his fingernails cut. His state of personal
hygiene left a lot to wish for. Nobody helped him to get dressed either, despite me asking the carers to do so as he finds this difficult and confusing. It would have been better if he had had help with washing rather than waiting service at the dining table. His mental and physical needs were not addressed at all as they are not tailored to the resident's needs and abilities.
The Bourne Wood Manor might be for an excellent place for residents with no mental issues but not so good for people with dementia.
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Review from Stephen S (Brother-in-law of Resident) published on 30 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bourne Wood provided good, stable accommodation for an 8-week stay between release from hospital and a return to Australia.
It was clean, warm and safe with helpful staff and everybody working hard to do the right thing.
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Review from Geoff W (Son of Resident) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were looking for a place for my 96-year-old mother and we’re delighted with Bourne Wood Manor. The facilities are excellent and modern. She had a lovely sunny room on the ground floor with a small patio.
The staff were very caring and attentive.
What a lovely place.
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Review from Mark K (Son of Resident) published on 23 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I had to make the difficult decision of moving our mother into a care home.
We did this during a Covid lockdown period which meant we were unable to visit the home and had to rely on virtual tours, and brochures.
Our main contact with the home was with the client services manager who
was a great help and supported us through Mother's induction to the home in a friendly but professional way. This has been the case with all other staff members we have interacted with since Mother entered the home.
Mother is happy in the home and enjoys the company of other residents. This was one of the reasons we decided on residential care as after losing her husband of 67 years Mother's main fear was of loneliness.
Reply from Monika Patel, Client Services Manager at Bourne Wood Manor Care Home

I am pleased we were able to support Mums' transition into our home so well. Thank you for sharing your experience.

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Review from Susan M (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the level of care and attention at Bourne Wood Manor to be extremely good especially during lockdown, where all members of staff have been very helpful and kept me informed of mum's wellbeing and care needs. On the occasions that I have managed to visit under strict Covid regulations, mum
has had constant visits from staff for care monitoring and catering needs, so is always being attended to. Everyone is always ready to help and I always receive a warm welcome on arrival. A very nice atmosphere and environment.
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Review from Catherine H (Daughter-in-law of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law went into Bourne Wood Manor direct from hospital and at very short notice when we realised that a care home was the only viable option. The admission process was very straightforward and efficient which was a huge relief to me. Bourne Wood Manor is beautifully appointed, more like a
comfortable hotel than a care home (and the prices reflect this). My mother-in-law was suffering from a particularly debilitating condition and was unable to enjoy any of the lovely facilities available to residents. However, she was looked after very well. The laundry service is superb, along with the hairdressing and the food was excellent. Sadly my mother-in-law passed away after six months in Bourne Wood Manor having become rather confused at the end. Despite Covid restrictions and not being able to see her at all myself, I am confident that Bourne Wood Manor made her last days as comfortable as possible.
The car park is very small.
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Review from Michael N (Son of Resident) published on 26 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bourne Wood were fast and efficient to respond to my need to accommodate my mother at short notice.
I appreciated that I was required to add additional and personal information about my mother, so that all staff could and did know about her needs and wishes.
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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Bourne Wood Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Bourne Wood Manor Care Home is calculated as follows: ( (265 Excellents x 5) + (111 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 378 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourne Wood Manor Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (2)

Cheryl

Cheryl Williams

Job Title: Home Manager Joined: 2019

Hello, my name is Cheryl, and I am the Home Manager here at Bourne Wood Manor. I joined the team in 2019 as deputy manager and was promoted to home manager in 2020.

Annie

Annie Russell

Job Title: Client Services Manager Joined: 2024

Hello, my name is Annie Russell, and I am the Client Service Manager here at Bourne Wood Manor.


I studied at Godalming College, where I completed A-levels in Sociology and Hospitality. Through my studies, I developed strong customer service skills and consistently achieved high targets. My educational background has given me a solid foundation in understanding people and meeting their needs effectively.


I started working in the care sector due to my personal experience of helping my family find care for my grandparents. This experience has been deeply impactful and has equipped me with the qualities needed to be a trustworthy and compassionate person to speak to. It has also fuelled my passion for providing the best possible care and support to residents and their families.


In my free time, I enjoy spending quality moments with my friends and family. We love going on new adventures, whether it is exploring new places, trying out new activities or simply enjoying each other's company. These experiences have enriched my life and have helped me to become a more empathetic and understanding person.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourne Wood Manor Care Home to verify any information. View our terms and conditions. Bourne Wood Manor Care Home has an Enhanced Service - more info.