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Bourne Wood Manor Care Home

West Street, Farnham, Surrey GU9 7AP
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From the start, the experience with Bourne Wood has been excellent.M P(Son of Resident/Service User)
Bourne Wood Manor Care Home, Farnham
A lovely residential care home with clean, bright, comfy surroundingsP C(Niece of Resident/Service User)
Bourne Wood Manor Care Home, Farnham
At the end of the day, Mummy feels loved, cared for and secure, what more could we ask!Caroline T(Daughter of Resident/Service User)
Bourne Wood Manor Care Home, Farnham

Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and around Surrey. Open since 2017, Bourne Wood Manor provides care for up to 64 residents across two separate floors of accommodation. All Bourne Wood Manor residents benefit from living in a caring environment with spacious private ensuite bedrooms and various...  

Care Provided by Bourne Wood Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,990N/A
Nursing CareFrom £2,244N/A

The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.

Their Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.

This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.

For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.

Please call them to discuss availability and arrange a visit.

Contact Bourne Wood Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Cheryl Williams (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Bourne Wood Manor Care Home Reviews (137)

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9.7

Bourne Wood Manor Care Home has a Review Score of 9.7 (9.743) out of 10, based on 32 reviews in the last 2 years. Over all time Bourne Wood Manor Care Home has 137 reviews.

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Showing 137 reviews matching selected criteria
Review from J K (Husband of Resident) published on 3 June 2019 Submitted via Postal Card
Overall Experience
Good standards set in all areas.
Good attentive staff.

Food acceptable.

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Review from Faye O (Respite Resident) published on 3 June 2019 Submitted via Postal Card
Overall Experience

As my son and daughter-in-law were due to go on holiday I arranged to enter Bourne Wood Manor Care Home for 2 weeks respite. In the home I received the best of care and attention from all the staff. The food was good, especially the delicious, home made soups. I returned home feeling pleased I had decided on the respite break.

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Review from R H (Resident / Service User) published on 3 June 2019 Submitted via Postal Card
Overall Experience

I have been a resident in bourne wood Manor for 17 months. It is a very pleasant home with large personal rooms. Of course, nothing is like home but this is very near. What more can we ask for? Good food, warmth, smiles and care.

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Review from Jessie J (Resident / Service User) published on 31 May 2019 Submitted via Postal Card
Overall Experience

I am very pleased and happy to be living in Bourne Wood Manor, I definitely made the right choice.

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Review from Elizabeth T (Daughter of Resident) published on 15 May 2019 Submitted via Website
Overall Experience

Very disappointed with the lack of care. It may be 5 star, as they claim, in appearance, but not in the provision of care. It was a DIY experience for nursing. In my opinion only having one nurse on shift, even though that nurse did her best, lacked foresight into the changing needs of residents. A home with poor leadership. The management was brusque, abrupt and at times rude. Not an experience I would wish to repeat.

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Review from Lorna A (Daughter of Resident) published on 15 May 2019 Submitted via Website
Overall Experience
Mum moved into Bourne Wood Manor in January 2018, with an incapacitating physical illness and died March 2019. She was as sharp as a tack.
I’m a doctor but no affiliation to Porthaven. My background is care of the critically ill. I observed Mum’s care with two eyes; one as a doctor and one as a daughter; hard to reconcile.
I was very happy with her care.
1. Nursing care; excellent, cannot fault it. Senior nurses on duty were experienced and knew when they needed to call me, I trusted their judgement. And that’s a big trust!
2. Mental well-being; hugely important. Mum was very aware of her prognosis and the manner in which she would die. Staff were sensitive to her feelings and opinions, listening to her when she wanted to talk, yet kindly asking her if anything would help on the days she felt despair.
3. Social environment; fabulous! Mum was very sociable and chatty, loved talking and people-watching!

4. Care includes that of family. I cannot fault their kindness and sensitivity and sense of humour!

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Review from Paul B (Son of Resident) published on 15 May 2019 Submitted via Website
Overall Experience
Mum became a resident in March 2018 and settled quite quickly. She enjoys the food and the outings.
Her room is comfortable but as there is so much going on, she is never in there during the day.
The Bistro is great for a coffee with Mum when we visit, such a good idea not seen in other homes.

It is so reassuring to know she is secure, happy, busy and eating well.

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Review from Susan L (Daughter of Resident) published on 15 May 2019 Submitted via Website
Overall Experience
Unfortunately, I cannot recommend Bournewood Manor as a nursing home. Although Bournewood is well placed clean and elegant the nursing care leaves much to be desired.

My mother's nursing needs were not being met and there was even a lack of consistency and attention to more basic needs. I feel that Bournewood Manor is not well led and as such the staff are not well enough supported for adequate care to be delivered. I am bitterly disappointed in the care my, mother received and for that reason am unable to rate Bournewood Manor favourably

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Review from David R (Son of Resident) published on 5 April 2019 Submitted via Postal Card
Overall Experience

My mother always comments in a positive way about the ambience of the home and the care from the staff. She always thanks my sister and I for finding this home for her.

As I have found also in other care homes where relatives have been resident, the communications between relatives and staff could be improved. It can take multiple requests before simple things are actioned. Knowing the outcome, be it care related or maintenance, can be difficult to ascertain.

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Review from Jackie G (Daughter of Resident) published on 4 April 2019 Submitted via Website
Overall Experience

Bourne Wood Manor are an exceptional team. My mother has only been a resident for a week but is already beginning to settle and smile again. She has been shown compassion and excellent care by all the staff who go out of their way to spend time with her. The management team have supported the whole family during the transition and we are so relieved that we made the right choice for her.

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Review from Sallie M (Daughter of Resident) published on 31 October 2018 Submitted via Postal Card
Overall Experience

I cannot commend Bourne Wood Manor Care Home too highly. Kind, caring staff with the residents and families alike. Residents treated with dignity and patience when required nothing too much trouble and all in a well designed clean and tidy environment.

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Review from A S (Daughter of Resident) published on 17 September 2018 Submitted via Postal Card
Overall Experience
So far, so fabulous.
Mother admitted as an emergency due to a safeguarding issue.
The whole team - medical, clerical and management have been nothing short of outstanding in their kindness support and understanding to us all.

I feel confident that my mother is in the very best place, receiving the best care as we continue the "Alzheimers journey".

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Review from S B (Grandson of Resident) published on 11 September 2018 Submitted via Postal Card
Overall Experience

We are very pleased with how my nanna has settled into the home. The staff are all lovely and work hard to keep her happy and busy. The facilities are excellent and always clean. We as a family enjoy visiting, especially walking around the garden and playing games in the bistro area.

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Review from Jackie R (Daughter of Resident) published on 11 September 2018 Submitted via Website
Overall Experience
Mum decided she was ready to move from her home and went to visit the nursing home on her own, she knew straight away that this was the place to live out the rest of her life.
She looked around and fell in love with everything, she made an appointment with the home straight away in order to arrange all the necessary details so that she could move in ASAP.
One of the many things that attracted her was the beautiful decoration and the homely feel of all the rooms, the lovely fixtures and fittings in the lounges, dining rooms and the bedrooms, with each ground floor suit having patio doors to their own little gardens.
The staff are exceptional so caring and very attentive and look after mum so well nothing is to much trouble and they always have a smile.

My mother is a different person since moving into Bourne Wood Manor in June, she is so happy, enjoying every minute and getting involved with all the different activities that take place and loving all the lovely food that is served.

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Review from Philippa C (Daughter of Resident) published on 3 September 2018 Submitted via Website
Overall Experience

My mother, who suffers from dementia, moved into Bourne Wood Manor 4 months ago. The home has been perfect for her and she settled in very quickly. She is well looked after and is happy, All the staff are very caring and friendly. The home has a lovely community feel about it and there are plenty of activities and events laid on. Can't fault it really!

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Review from Cassie S (Daughter of Resident) published on 11 June 2018 Submitted via Website
Overall Experience

When I first had to consider a care home for my mother, I never imagined I'd find somewhere as wonderful as Bourne Wood Manor. With its own cinema, hairdressing salon, library, fantastic restaurant, manicured gardens and so on, it is more like a five-star hotel than a residential care home.

From day one they made my mother so very welcome, integrated her into the community of residents and involved her in all the daily activities.

With a full weekly events calendar from creative writing to baking, plus day trips to local attractions, there is always something to do which has really given my mother a new lease of life.

As for the staff, I cannot praise them enough. They can't do enough to accommodate my mothers’ needs and always with a smile. Not only have they looked after my mum with great dignity and compassion in the final stage of her life, but also made me feel equally welcomed as I now spend much time there. Bourne Wood Manor really is a wonderful place!

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Review from John H (Son of Resident) published on 26 January 2018 Submitted via Postal Card
Overall Experience

A newly opened nursing home providing excellent accommodation and services. Most importantly I am impressed by the quality and services of the care staff and the dignity they give to the residents. Food is also very appropriate of high quality and very well presented.

Reply from Sue Arquier, Home Manager at Bourne Wood Manor Care Home

Dear John, thank you for sharing your experience of our home. My fantastic team work hard to ensure residents receive the care they deserve and they'll be delighted to hear your feedback. Best wishes, Sue

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 September 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (20) & Events (3)

News
  • 14 Jul 2026

    We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...

  • 26 Jun 2026

    We celebrated day one of our Porthavenbury Care Home Open Week at Bourne Wood Manor Care Home with our very own sausage and cider festival! We had a fantastic performance...

  • 26 May 2026

    This month, we celebrate International Nurses Day, so we treated our incredible nurse, Alisha, and our Clinical Deputy Manager, Lynn, to goodie bags. We also included cards made by our...

Upcoming Events

Awards / Recognitions (17)

Accreditations

There are no accreditations posted yet for Bourne Wood Manor Care Home.

Meet the Team (2)

Cheryl Williams
Cheryl WilliamsJob Title:Home ManagerJoined: 2019

Hello, my name is Cheryl, and I am the Home Manager here at Bourne Wood Manor. I joined the team in 2019 as deputy manager and was promoted to home manager in 2020.

Annie Russell
Annie RussellJob Title:Client Services ManagerJoined: 2024

Hello, my name is Annie Russell, and I am the Client Service Manager here at Bourne Wood Manor.

I studied at Godalming College, where I completed A-levels in Sociology and Hospitality. Through my studies, I developed strong customer service skills and consistently achieved high targets. My educational background has given me a solid foundation in understanding people and meeting their needs effectively.

I started working in the care sector due to my personal experience of helping my family find care for my grandparents. This experience has been deeply impactful and has equipped me with the qualities needed to be a trustworthy and compassionate person to speak to. It has also fuelled my passion for providing the best possible care and support to residents and their families.

In my free time, I enjoy spending quality moments with my friends and family. We love going on new adventures, whether it is exploring new places, trying out new activities or simply enjoying each other's company. These experiences have enriched my life and have helped me to become a more empathetic and understanding person.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourne Wood Manor Care Home to verify any information. View our terms and conditions. Bourne Wood Manor Care Home has an Enhanced Service -more info.