Bourne Wood Manor Care Home

My sister and I came to visit our Mother for the day and stayed for lunch. We were so well looked after and food amazing.

Wonderful care with spacious rooms, excellent facilities. Staff always hands-on. Nothing is too much trouble!

This is my first experience of residential care. The staff and facilities are excellent.

A pleasant place to come to, where staff are friendly and know the residents. Ideas are listened to and if appropriate initiated.

Now we are here, the care she has received so far is great. Another staff member stands out as a phenomenal carer, along with one other.

Very good care home but expensive. Only criticism is handover not great, too many diaries which are not always read. Mum very happy there despite having had to leave her home.

Food acceptable.

As my son and daughter-in-law were due to go on holiday I arranged to enter Bourne Wood Manor Care Home for 2 weeks respite. In the home I received the best of care and attention from all the staff. The food was good, especially the delicious, home made soups. I returned home feeling pleased I had decided on the respite break.

I have been a resident in bourne wood Manor for 17 months. It is a very pleasant home with large personal rooms. Of course, nothing is like home but this is very near. What more can we ask for? Good food, warmth, smiles and care.

I am very pleased and happy to be living in Bourne Wood Manor, I definitely made the right choice.

Very disappointed with the lack of care. It may be 5 star, as they claim, in appearance, but not in the provision of care. It was a DIY experience for nursing. In my opinion only having one nurse on shift, even though that nurse did her best, lacked foresight into the changing needs of residents. A home with poor leadership. The management was brusque, abrupt and at times rude. Not an experience I would wish to repeat.

4. Care includes that of family. I cannot fault their kindness and sensitivity and sense of humour!

It is so reassuring to know she is secure, happy, busy and eating well.

My mother's nursing needs were not being met and there was even a lack of consistency and attention to more basic needs. I feel that Bournewood Manor is not well led and as such the staff are not well enough supported for adequate care to be delivered. I am bitterly disappointed in the care my, mother received and for that reason am unable to rate Bournewood Manor favourably

My mother always comments in a positive way about the ambience of the home and the care from the staff. She always thanks my sister and I for finding this home for her.

As I have found also in other care homes where relatives have been resident, the communications between relatives and staff could be improved. It can take multiple requests before simple things are actioned. Knowing the outcome, be it care related or maintenance, can be difficult to ascertain.

Bourne Wood Manor are an exceptional team. My mother has only been a resident for a week but is already beginning to settle and smile again. She has been shown compassion and excellent care by all the staff who go out of their way to spend time with her. The management team have supported the whole family during the transition and we are so relieved that we made the right choice for her.

I cannot commend Bourne Wood Manor Care Home too highly. Kind, caring staff with the residents and families alike. Residents treated with dignity and patience when required nothing too much trouble and all in a well designed clean and tidy environment.

I feel confident that my mother is in the very best place, receiving the best care as we continue the "Alzheimers journey".

We are very pleased with how my nanna has settled into the home. The staff are all lovely and work hard to keep her happy and busy. The facilities are excellent and always clean. We as a family enjoy visiting, especially walking around the garden and playing games in the bistro area.

My mother is a different person since moving into Bourne Wood Manor in June, she is so happy, enjoying every minute and getting involved with all the different activities that take place and loving all the lovely food that is served.