Bourne Wood Manor Care Home

West Street, Farnham GU9 7AP
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9.7 123 Reviews
  • Bourne Wood Manor Care Home, Farnham
Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and around Surrey. Open since 2017, Bourne Wood Manor provides care for up to 64 residents across two separate floors of accommodation. All Bourne Wood Manor residents benefit from living in a caring environment with spacious private ensuite bedrooms and various communal areas, including multiple living and dining rooms, a café, cinema, hairdressing salon and nail bar, a dedicated activities and wellbeing room and even a private dining room for celebrating special occasions. Bourne Wood Manor also has an award-winning, secure wrap-around garden perfect for relaxing, enjoying a gentle stroll or taking part in a spot of gardening. The team at Bourne Wood Manor are expertly trained and committed to providing exceptional care while promoting independence and personal choice.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cheryl Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Bourne Wood Manor Care Home Reviews (123)

9.7

Bourne Wood Manor Care Home has a Review Score of 9.7 (9.696) out of 10, based on 32 reviews in the last 2 years.
Over all time Bourne Wood Manor Care Home has 123 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bourne Wood Manor Care Home
  • 47
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Total of 123, showing 21-40
Review from Abi B (Daughter-in-law of Resident) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since transferring to Bourne Wood Manor Mum has been looked after Incredibly well. All needs are met, the quality and choice of food on offer is fantastic, the staff are very friendly and know how to help Mum, no matter what her mood may be. The Bistro is a perfect location to take Mum where she can
have a pastry whilst looking out over the gardens. We as a family are very happy with all at Bourne Wood Manor.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your fantastic review. It is great to hear you feel your mum's needs are met with us, and I will pass your feedback on to the rest of the team.

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Review from Elizabeth H (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Bourne Wood Manor Care Home in September 2022 and has vascular dementia. From day one, all of the staff, whether that be the nurses, carers, chefs, maintenance and the management team, have shown sincere care, kindliness and compassion in the well-being of Dad. As Dad's dementia has
progressed, they have shown dedicated commitment in supporting him and have a deep understanding of his mental and physical changes. Parallel to this, their continuing and increasing support to me when visits are emotionally tough is something that I am incredibly grateful for. Thank you to everyone.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

It is great to hear that you and your dad feel supported by our team - something we strive to achieve, as we always want our home to feel like an extension of your own and our team a part of your family.

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Review from Nicola C (Daughter-in-law of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We find Bourne Wood Manor Care Home very welcoming and the staff go the extra mile for residents. They also are sincere in their care and make the world of difference to my father-in-law's day. The building is bright and clean, recently refurbished when we thought it was looking great before. Beautiful
outside space. I love the bistro and the way the restaurant is set up every day. Fabulous entertainment and activities along with visits. We feel very lucky that we are part of this lovely care home.
Reply from Cheryl, Home Manager at Bourne Wood Manor Care Home

Thank you so much for your kind words and for taking the time to leave a review of our home. We are so pleased that you found the home so welcoming. I am very proud of our staff team, so it is always lovely to read such nice feedback. We are very lucky that you chose us.

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Review from Rachel S (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I actually can’t fault the care home. It really is everything you could wish for in a home. The staff are truly caring and experienced. The food and hospitality is top rate and the activities are wide-ranging. I looked at around 15 or more care homes to find Bourne Wood and it really is the best around
by a mile.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you so much for your wonderful review, and it's great to know that we came out at the top of the pile for care homes in our area! The whole staff team contribute towards all of the aspects that you have praised, and they will be delighted to be recognised and acknowledged int his way, thank you.

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Review from C L (Daughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has settled in very well considering her reluctance to go into a care home, but the staff have been extremely welcoming, kind, caring and helpful to her. She has become more involved in the activities and even ones I thought she would never do. She absolutely loves the food and enjoys chatting
with the staff as well as the residents. Everyone is very helpful, polite and caring. Whenever I visit the staff are very friendly and always helpful. It has taken the worry away of her being at home on her own knowing that she always has staff on hand to help her. She suffers from Parkinsons and they are with her every step of the way and treat her with dignity.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you so much for your very kind review of our home and the quality of care and support that we provide. We know that coming into a home can be unsettling for some, and so it is super to hear that our whole staff team has played a part in helping your mum to feel at home so quickly, and to enjoy taking part on the life of the community we have here. The staff always appreciate the acknowledgment of their depth of care and how they support each individual based upon their own circumstances, so thank you for your feedback on that.

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Review from M P (Son of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the start, the experience with Bourne Wood has been excellent. This has included the support from the team getting my mother here, getting her settled in and the support that is needed to enable Mum to live comfortably.
The staff are always happy and can be seen to treat residents with great
care and respect.
Having been to see a large amount of care homes, it was very pleasing to see the decor of the dementia floor is at the same level as the rest of the building. Based on my experience, I would definitely recommend Bourne Wood Manor Care Home.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for such a glowing review and recommendation, and to know that the experience of your mum moving into care was so well managed and helpful to you both. It is also nice to know that we stand so well in your estimations compared to other care homes you have seen; the whole team here contribute to that and will, therefore, be warmed by your kind words; thank you.

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Review from H P (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has only been a resident at Bourne Wood Manor Care Home for the last three weeks but in this time, he now seems to be thriving under the nursing care, he is no longer in the pain he seemed to be in at hospital or when he lived at home. He has begun to join in activities in the day room and eat
his lunch in the dining room - I never expected him to leave his room! He always seems clean and well-presented when I visit and any issues have been quickly picked up and dealt with via the team on the reception on the dementia wing. So far, all so good!
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you so much for writing up this review and the feedback for Dad is so incredible. The team will be so pleased to hear how well Dad has settled in and how much better he is feeling. We are so happy he is part of the Bourne Wood Manor family.

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Review from P C (Niece of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely residential care home with clean, bright, comfy surroundings, a pretty garden for walking, sitting or pottering and excellent, helpful and friendly staff. Staff ensure that questions or requests for information are answered quickly and they deliver excellent care and support.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We are so glad that you like the facilities here at Bourne Wood Manor and that staff have been supportive and you feel have delivered excellent care, thank you for this feedback.

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Review from W G (Husband of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is happy here and finds all the staff very friendly and helpful. There is no question that her health has improved a lot since she has been here. She appreciates the quiet atmosphere.
One or two musical entertainments have been disappointing.
Generally, an outstanding care home and we are
very glad my wife is here.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We are so glad to hear that your wife is so happy in the home and settled in well. It's incredible to hear that her health is so much better, and the team will be delighted to hear that. Sorry to hear that a couple of the entertainers haven't been to your liking, but we have lots more coming up, so hopefully, you will enjoy it. Thank you so much for the review.

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Review from R L (Son of Resident) published on 17 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in Bourne Wood Manor Care Home for five weeks. Everything has been organised to make him feel welcome in what must be a strange new world. The staff are all very helpful, and the facilities excellent, with a lovely garden to walk around. All of our requests are dealt with quickly and efficiently,
so we are very pleased with Bourne Wood Manor Care Home and its services.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We are so glad that you found the team efficient and supportive, and they will be so thrilled to receive this feedback. Thank you for the comments, and it's such a pleasure having Dad as part of the Bourne Wood Manor family.

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Review from L S (Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Six week respite care visit, staff friendly and supportive, physical site attractive and well maintained. All parts of building clean and well decorated, food well presented and good choice. In my view well managed and organised.
Reply from Cheryl, Home Manager at Bourne Wood Manor Care Home

Thank you for taking the time to share your feedback about your 6 week respite stay at Bourne Wood Manor. We appreciate your kind words and are delighted to hear about your positive experience. Thank you for choosing us for your respite care needs. Please feel free to pop in and say hello whenever you are in the area.

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Review from B H (Son of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved into Bourne Wood Manor Care Home following a hospital stay, feeling fragile and in recovery.
The home made her welcome with the staff going out of their way to welcome her and ensure she settled in comfortably.
As usual, there were teething problems but these were dealt with efficiently
and supportively.
Since then Mum has by and large settled in well with her care being well provided for. All the staff have a good manner and the residents treated it like a big family.
Reply from Cheryl, Home Manager at Bourne Wood Manor Care Home

Thank you so much for taking the time to review Bourne Wood Manor we really appreciate your feedback and will share it with our team.

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Review from John C (Son of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home in a great location where all of the staff are so kind, understanding, patient and friendly. The facilities for both residents and visitors are first-class. Individual bedrooms are a good size and comfortable.
My mother's only negative comments are that the evening meal is served
to early, at 5:00 pm, and that there are no early evening activities to occupy or entertain residents.
Reply from Cheryl, Home Manager at Bourne Wood Manor Care Home

Thank you so much for taking the time to write a review of Bourne Wood Manor. We have taken your feedback on board and have changed some of the hours of our leisure and wellness programme so that we can facilitate some evening activities. We will be arranging a meeting with residents to find out the type of activities they would like to do during this period.

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Review from R G (Nephew of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since receiving care at Bourne Wood Manor Care Home, our aunt's health and well-being have improved significantly. The staff have been extremely supportive during the settling-in period and have made our aunt so welcome. This has made her adjustment to residential care very smooth. The care, in general,
has been excellent.
Reply from Cheryl, Home Manager at Bourne Wood Manor Care Home

Thank you for taking the time to write a review of your and your aunt's experience at Bourne Wood Manor. We are thrilled to hear that your aunt's transition to residential care has gone so smoothly.

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Review from Michael S (Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff seemed dedicated to their assignments and happy to be carrying them out. They showed genuine concern for the people they were caring for, who were suffering from the various disabilities that age and infirmity bring. Nothing was too much trouble. We were made to feel as fellow humans.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your positive feedback. Our team are incredibly dedicated to the wellbeing of our residents, so they will be thrilled to hear your kind words.

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Review from A M (Resident) assisted by family/friend published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently spent my 3rd respite stay in Bourne Wood Manor. As previously, the care staff and facilities were excellent. I was made to feel welcome, and it was good to see familiar faces. The food was excellent, and there was always someone on hand to assist when needed. I enjoyed walking around the
gardens, albeit slowly, and admiring the lovely planting and flowers in full bloom at this time of year.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We are incredibly grateful for your kind feedback and are thrilled to hear you have enjoyed each of your stays with us - especially your time in our gorgeous garden!

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Review from S H (Son of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, Bourne Wood Manor Care Home is "excellent", in my opinion. There is a caveat in that I have no experience of any other care home.
Rating for value for money is lower since there is no comparative information on company profit or cash flow.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We are so pleased to hear that you found the care at Bourne Wood Manor to be excellent, and thank you for taking the time to write a review.

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Review from L K (Daughter of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Bourne Wood Manor Care Home at short notice for two weeks for respite care. Staff could not have been more helpful and welcoming, taking special care to ensure he settled, even for such a short period. The attention to detail was really good - for example it helped dad to settle to
find his name on the door of his room. Dad's room was sunny and comfortable. Catering was of a high standard, and we enjoyed several meals together.
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Review from A B (Husband of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been at Bourne Wood since December 2022. She is suffering with dementia related memory loss and diabetes. The Bourne Wood staff took immediate care of her medication and her health has improved markedly and she has put weight on again (she was very thin as we could not control her diabetes
properly). Because she doesn't understand where she is and is physically active the Bourne Wood staff have adapted some of their ways of work to make things better for her. All of the staff are attentive to all of the residents' needs and the environment is as near home as it is possible to be. My wife seems to have settled in and is happy.
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Review from H S (Sister of Resident) published on 28 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and organisation could not be better. Very personised care. Residents known by their names by all staff. Lots of stimulation and activities. Support for family members much appreciated. Caring, thoughtful environment.
Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Bourne Wood Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Bourne Wood Manor Care Home is calculated as follows: ( (265 Excellents x 5) + (111 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 378 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourne Wood Manor Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (2)

Cheryl

Cheryl Williams

Job Title: Home Manager Joined: 2019

Hello, my name is Cheryl, and I am the Home Manager here at Bourne Wood Manor. I joined the team in 2019 as deputy manager and was promoted to home manager in 2020.

Annie

Annie Russell

Job Title: Client Services Manager Joined: 2024

Hello, my name is Annie Russell, and I am the Client Service Manager here at Bourne Wood Manor.


I studied at Godalming College, where I completed A-levels in Sociology and Hospitality. Through my studies, I developed strong customer service skills and consistently achieved high targets. My educational background has given me a solid foundation in understanding people and meeting their needs effectively.


I started working in the care sector due to my personal experience of helping my family find care for my grandparents. This experience has been deeply impactful and has equipped me with the qualities needed to be a trustworthy and compassionate person to speak to. It has also fuelled my passion for providing the best possible care and support to residents and their families.


In my free time, I enjoy spending quality moments with my friends and family. We love going on new adventures, whether it is exploring new places, trying out new activities or simply enjoying each other's company. These experiences have enriched my life and have helped me to become a more empathetic and understanding person.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bourne Wood Manor Care Home to verify any information. View our terms and conditions. Bourne Wood Manor Care Home has an Enhanced Service - more info.